These guys get one star for a very simple reason: they can't seem to hire anyone who will answer the phone and actually LISTEN to what the customer needs before interrupting and then transferring you to no man's land. Don't interrupt a customer who is in the process of explaining what they need to ask them what they need. It was a super simple question, would have taken 30 seconds to listen and determine the proper department. Please hire polite, professional people in the future and get rid of who answers your phones now! read more

My wife and I recently purchased a new Outback from David Cardwell in the Internet Department. Daivid is a true professional and made our purchase fast and hassle-free. Got the best price in town too! Don't hesitate to ask for David on your next purchase, he will make it easy! read more

I was looking to lease a new vehicle, and after a few months of online searches I found a 2015 Legacy that I really liked. Shortline gave me the best deal, and working with Bill Dantico was great. No pressure, I waited a few few weeks to let my old lease run out and Bill did not harass me like the other dealerships who could not meet his offer. read more

Very bad experience! I bought a new Subaru Forester. They added the Vehicle service contract, which they did not explain to me it will cost an extra 2250! The second day after buying my car, and I realized that I would like to cancel that extremely expensive service, but their attitudes were really bad! I am trying to cancel that now! read more

Great experience having done my homework online with quotes, David Cardwell was able to offer me the best pricing from the very get go. When I wrote back to Heuberger trying to give them an opportunity to revist their quote to better match to Shortline...I was told by Heuberger that if I can get the car for that price at Shortline, then I should...it was a good price that Heuberger said they would not match. So I bought from Shortline initially based on best price (which was a worthwhile difference to me from other quotes) and left there happy with my decision based on a straight forward and positive experience in the dealership. I was there about 5 hours but that included a test drive of a used Subaru before ultimately buying the new car I had researched...so I likely would have been there much shorter if not for that. Thank you David C. and Markiest (finance) for the very pleasant experience. Loving my new/2nd Subaru! Would buy here again! read more

Had a great experience with Shortline Subaru. I lived across the country and was able to use their internet sales department to set up a sale. Bill was very easy to work with and accommodating even when my flight plans were messed up and I had to come in a day later than expected. He picked me up from the airport hotel and within a couple hours I was driving off in my new Crosstrek. Highly recommended. read more

My airbag inflator was recalled so I called Shortline to make the changes. It's not their fault the parts were backordered and I had to wait 6 weeks. I don't even fault them for trying to charge me for $7,000 in unnecessary repairs. It's the dealership, that's what I expected. But I also expected a competent mechanic who would secure my battery back in place and not leave tools under my hood. Boy was I wrong. When I was driving and all the power to my car cut out, I looked under the hood. First thing I noticed was that they had forgotten a pair of pliers under the hood. Classy, guys. I then noticed that my battery was not secured and was just sliding around. I thought maybe a piece had broken. Nope. It was all there. I took my car to a nearby REAL mechanic and for $20 he properly fastened my battery. I tried calling Shortline and asking to speak to the service manager. When I told the lady who answered the phone she responded "oh, shit, " and told me she would have the service manager review my file and call me back. A few hours later he called me and told me that they didn't touch my battery. He also made no mention of the tool still under the hood. When I asked how they could work on the airbag without disconnecting the battery, he said "oh, it's not necessary the way we do it." I was told he would talk to the technician and call me back. Well, it's 3 days later and I haven't heard back, so I'm telling the world about my experience. I wasn't even looking for anything when I called. Just an acknowledgement that the technician messed up and they'd make sure it wouldn't happen again to other people. I don't even really care about the $20 I had to pay a real mechanic to fix their mistake. UPDATE: After posting, I received a call form the Service Manager who acknowledged the mistake, apologized and told me how they were working to make sure that doesn't happen again with anyone else. While I wouldn't take my car there again, I am satsfied with the resolution of this incident. read more

4.5 stars for service -- courteous, prompt, detailed explanations, no complaints; 1 star for shuttle -- two experiences, first time made an appointment, shuttle shows up, get in, only 10 mins to dealership and shuttle driver got a call for another pickup, TURNS AROUND and heads away from dealership, an hour and 10 mins later finally get to dealership, next time let me work the extra hour; second time -- call shuttle, says he'll be there in 45min, go down at appointed time, after 15mins call to find out how close he is, first words out of his mouth -- "oh, I FORGOT about that one. you'll be next" and then tries to make excuses about traffic for why he's late, waited another 20 mins, had to call service to get them to stay late.. good grief! read more

I've purchased a decent number of cars throughout the years and I'm always prepared to go to war and barter for the best price (honestly, I kind of enjoy it). Recently, I entered the market for a 2017 Forester for my wife, I did a good amount of research, and started the process of getting quotes from different dealerships. Around that same time a buddy of mine referred me to David Cardwell at Shortline Subaru. David found the exact trim, color, and accessories which I was looking for, shot me over a quote and I told him I'd get back to him. Later that evening I crunched the numbers to get ready for the low ball counter offer. After 'crunching the numbers' I realized that I didn't need to make a counter offer, the price was spot on. Couldn't believe it. Responded to David's email and told him for the first time in my life I'm happy with the asking price, then sent him my $500 deposit to secure the vehicle. The following steps were also just as smooth and hassle free. David organized everything around my schedule, had me in and out in just over an hour, and I was on my way. Easily the best car buying experience I have had. read more

GREEDY! If you're buying a car, they treat you like gold, if you come in for the refund you were promised, forget it. As I write this I've been waiting for coming up on 3 hours. They keep suggesting I leave and come back. Nothing like valuing your customer. Love Subarus, HATE Shortline Subaru. I will never do business here again. read more

Good friendly service. Not pushy. Flexible. And most of all probably the best and most fair priced place. They'll tell you up front what they can do. No games. The car we wanted wasn't in stock but was being shipped so they even offered a loaner until the car came in. Mike Mattingly was the sales rep - very helpful. The financing was a piece of cake as well. read more

The worst customer service I've ever had at a car dealership. (And expectations are already low when walking into any car dealership) Sam and Tom both acted as if they were too busy for my sale... and never followed through with anything they said. That being said, I took my business across town. I will never recommend them to anyone. read more

Bought my car from Victor Galushko and he was wonderful! Very professional, thank you for your help. We will be back victor!

I stopped in to see Bob Tartler upon a recommendation from my sister who purchased a CPO Forester from him earlier this year. I test drove and discussed options one day, and went back a second day to make a purchase. Bob was busy both days--a testament to his professionalism and expertise--but linked me with with two amazing colleagues, Jonathan Daiter and Mo Tvrtkovic. I went alone, something I was stressed about from previous car buying experiences, but quickly found I didn't need to be. I came in with an Edmund's Price Promise for a car I'd talked about my first day there, and my whole buying process, including an early lease trade-in, was two hours. Amazing! I've spent full days and many uncomfortable moments and other dealerships, but that's just not how they do it here. Bob checked in with me multiple times, despite having other customers and my working with a different salesperson. I felt at ease, respected and valued at Shortline and I'm so grateful I picked them to help me get into my 2015 Forester. I'd recommend Shortline Subaru & the rest of the Shortline family to anyone! read more

Purchased a 2015 Forester from Shortline last week. We worked with Mo Tvrtkovic. It was an all-around good experience. We did our research starting out, so we knew we wanted to end up in either a Forester (used or new) or CRV. Shortline was moving their 2015 inventory with discounts, and had 0% and 1.9% financing available, for which we qualified. These two reasons moved us to new; we never even looked at the CRV. While Mo didn't have the color/interior package we wanted, he found and got it in for us. A tip - if you're a Costco member, check out Costco's no-hassle, pre-arranged pricing agreements on new and used cars first thing when car shopping. We did this a little backwards, which made the process take longer. We recommend Shortline - ask for Mo! read more

Had a pleasure working with both Adam Ferry and Jeff Simpson in the purchase of a new subaru. Both are stand up gentlemen that provided for a very seamless process. I would without hesitation recommend them to anyone interested in what subaru has to offer. read more

This is a review about the service center. They are wonderful! Fast, efficient, knowledgable and make sure I understand everything that has been done. It's the first place I've actually liked bringing my car in to. Angela is amazing! read more

WONDERFUL! I bought my very first car by myself, and took 4 weeks to analyze and review used vehicles all over the Denver area until I came to a decision on the Subaru Forester. Tom Pluemer and Mike McGraw at Shortline Subaru in Aurora took me through the process in a smooth and professional manner from start to finish. They were honest and fair, not pushy, and made the process of buying a used car a smooth business transaction, far from the 'game' I had read about and dreaded. I got a great deal on a great car, having looked extensively at many dealerships/online search tools. They put a used car in first-class condition mechanically and cosmetically before I even saw it, a sign to me that Shortline takes pride in their reputation and what they provide to the public. I would not hesitate to go back to Shortline Subaru for my next car purchase, and would ask for Tom and Mike first! Thanks, Tom and Mike! read more

Always love this place, 3'rd Subie in 2 years! I bought a 2015 Legacy with Chris V. and he was amazing. Easy going and straight forward, nice and knowledgeable. Couldn't have asked for a better car buying experience! read more

Easy and pressure-free experience with Greg Shevell. Had my mind set to buy a CR-V but ended up getting a Forrester here.

Greg Shevell was an incredibly helpful salesperson. I have bought many cars and he was probably the best salesperson I had - knowledgeable and a great listener to my preferences (which he met perfectly). His follow through was impressive and he emailed me progress on the car. Thoroughly wonderful. K. Tubbs in Finance was also so personable and great in his field. Thanks guys!!! read more

My experience with Shortline Subaru has been exceptional. This is the second time I have purchased a car from them (the first was in 2005), and I wholeheartedly recommend this dealership. I worked directly with Bill Dantico in Internet Sales, and he sent me quotes via email immediately after hearing what I was looking for. His price was the lowest, and it really was a no-haggling, out-the-door, no hidden crap price. He was willing to send someone to my house to pick me up, the paperwork was as painless as possible, and when Bill turned me over to Finance Manager Kirk, that was the smoothest transaction I've ever had the pleasure of participating in. The financing was a cinch, and I got a great rate through Subaru. There was a small mixup with the extra keys (I accidentally got a set from a different car, and didn't realize it until the next day), but Bill met me personally close to my house on his day off to make it right. Shortline (And Bill and Kirk in particular) won't steer you wrong! read more

I'm in my 30s, my beloved car of 10+ years died (totally dead), and I ended up a first-time car buyer- needing one pretty quickly for how much I rely on a car. I put off this ginormous "task" thinking that it would be a big hassle. After deciding I wanted a Subaru, I shopped around all over to try and find the perfect combo/biggest bang for the buck (including having one transferred in from Idaho through CarMax) and maybe even not having to settle for color and transmission. After inadvertently filling out some national Subaru search paperwork, I couldn't believe how every place in the state seemed to reach out with a quote and to sway me to buy from them. This included an offer from David Cardwell at Shortline- it seemed good. After vetting it with my Dad and Bro, it was a no-brainer. I got a several-year newer version than the CarMax one, in the color I wanted, manual transmission, etc. Anyways, it was the best price I found without ANY haggling. I had to be honest with the other dealers about my reasoning and to stop contacting me because although they had tried to spin their cars as great deals, none in fact offered more than the one Shortline had. It was hard to figure! EQUALLY important, David was AWESOME to work with. Totally honest, upfront, and not trying to upsell you or nickle-and-dime you. I got the whole "chore" done in a few short days and that was that. I am very happy with my purchase, and will always recommend this dealership and David Cardwell to anyone in the market. It changed my perception of car buying and gave me a great one this first time! Thank you! Kelly M. read more

I worked with Marcus Moore in the purchase of my new vehicle. The personal attention, Marcus' genuine concern & interest in the car I had in mind and his dedication to the process in getting that particular vehicle for me was exemplary. I highly recommend Marcus Moore and Shortline Subaru. They're just the best! read more

Deb Salisbury was great to work with. Recommend Shortline

I had a great experience buying my new Subaru here. Kenny Yeung (pronounced "young") helped me look at models and test drive when I first came in, and he was very laid back, didn't pressure me, etc. I took a week to think it over, check prices, etc. When I called him back, he returned my calls quickly, was open to my questions and concerns, and eventually got me into a car that I'm very happy to be driving. I would definitely look into Shortline Subaru first. read more

These people are scoundrels. I was comparison shopping for a WRX today and they literally lied to my face by telling me that the car I was considering at the other dealership was sold. I called their bluff and called the other dealership only to find out they were still holding the car for me. I don't do business with liars and scumbags. Go to the Golden Subaru dealer if you want good customer service and honest dealings. read more

We bought a 2012 Forester last night. Our salesman was Sam. We drove on to the lot fully committed to only test driving a car and then calling a broker. The reason is we hate the sales pitch and dickering you get when you buy off the lot. We told Sam that. We actually saw a car we liked and Sam did a small sales pitch. We made a reasonable offer and made it clear we would not dicker . Sam took the message to the Manager and made our position clear and voila, they accepted. When it came time to talk finance we made it clear to Sam that we would not be buying a service package. When we met with the finance guy he didn't even go there. All and all it was the most painless new car purchase I've ever had. They were nice, curteous, and no nonsense AND they seemed totally comfortable dealing with a lesbian couple. read more

As previous Subaru Forester owners (2007), we decided to purchase the new 2014 Forester, though we also considered the 2013 Outback. Our sales consultant, Sam Minick, did a great job in guiding us through the process without pressure. Although our last purchase was through an internet broker, we became convinced with research that buying from Shortline through Sam would be cost effective. Sam knew the products and features well and gave us several test rides and a great price. We chose to purchase a car "in transit" and Sam was totally honest with us BEFORE we finalized the transaction -- warning us that the delivery date might be off by ten days or so. Net, an excellent car-buying experience. read more

I just bought a new 2015 WRX from Bill Dantico. Bill was able to quote me a great price over the internet, and I am very happy with my purchase. Any question I had asked Bill through various emails was answered promptly and knowledgeably so the customer service aspect was great. Lastly everyone there was incredibly friendly and respectful which made my car buying experience that much better! I would definitely recommend both Bill and this dealership to all of my friends and family. read more

Attila is a great salesperson and a refreshing change from the pressure and intimidation tactics at some dealerships. He never pressured us but made sure we were happy with our purchase! I will definitely be recommending him to my friends and will be turning to him for our future purchases. Thank you for changing what was a stressful experience into a joyful one. We couldn't be happier with our purchase! read more

This was a positive car-buying experience for me. Like most people, I dislike car shopping. The high-pressure environment is an absolute turn-off. Greg Kraft was the salesperson that I used, and he was very low-pressure. He answered all of my questions, allowed me to take as much time as I wanted, and didn't pressure me into anything. Once I bought the car, I expected to experience some pressure buying extended warranties and that did not happen either. Those are the reasons that I am writing a positive review of my experience at Shortline. read more

Tried for 2 days to make an appointment for service on the phone. I had to leave messages (they were very detailed), because NO one answered after numerous times of trying (on numerous days). No one called back after I left those messages. Had a family member who was close to the dealership go in person to make an appointment and they were told to telephone for an appointment. We did, same old same old, left a message , no one returned the calls. Went in person again and the service writer laughed at us. Love the Subaru, the dealer needs to work on customer service. I will go across town to Groove since it was much easier to make an appointment. read more

I live in Montana and found this dealership on the Internet while shopping for a new Outback. I worked with Chris Violante and actually special ordered exactly what I wanted. I admit that I had a few concerns buying from a dealership and person in a distant city, but everything I researched suggested that it would be ok. It was way better than ok. I had absolutely no surprises and everyone I dealt with at the dealership was very helpful and friendly. It was a great experience and very easy transaction. When I arrived, Chris picked me up and then spent quite a bit of time with me explaining the features of the car and even went on a test drive with me prior to purchase. He also followed up 4 days later to make sure I was still happy. It was definitely worth my time flying to Denver and I enjoyed a mini vacation driving back to Montana. I highly recommend buying from Chris and Shortline! read more

I had a horrible experience today with the Service Department. Dropped my 2012 Legacy off for a 35,000 check - oil and filters change and rotate tires basically. Dropped it off at 7:30 but missed the shuttle as it left while I was still in line waiting to get checked in. No problem, it will be back shortly. Shortly ended up being close to 9:30! Then my driver had 2 other people to drop off first, even though I was the only person working! He thought he was Mario Andretti on a race track most of the time! Finally got to work about 10:15 - over 2 hours late to work! I was told my car would be ready at noon so I had a friend all lined up to take me back, called at 11:30 to confirm and it hadn't even been looked at yet. Complained and they finally finished it about 1:30 only it was too late for my ride. Mark said he'd send an employee to pick me up due to all the frustrations and just wait for the call. Surprise, 2:45 the shuttle driver called from in front of my building. But it's okay, I'm the only rider so no problem. Except we had to pick up 2 more people and drive all over south Denver to get there. This driver was slow as all get out, had cars honking at him, ran a stop sign and informed me that he was going to be 80 years old next year and MIGHT be retiring. Really people - this is who you have driving your shuttles. Also, they not only service the Subaru dealership but all Shortline dealerships so you may be stopping at 2 or 3 dealerships before you get to yours! NEVER use the shuttle service and just wait for the car. It's not worth the hassles I had today! read more

Had a very good experience. Purchased a new 2015 Subaru Outback. The sales rep, Bill Dantico, was very helpful and knowledgeable about all the features of the 2.5i with Eyesight and Navigation features. I have bought several cars from this dealership and was happy with the service each time. read more

I am writing this review about my great experience at Shortline Subaru and Justin Eberhardt. Justin helped me to buy my new 2015 Crosstrek and was very patient in letting me look over several models to decide what was the best option for me. Justin was able to get me into the car that I loved for the right price and payment. Everyone that I have dealt with in finance and service has been wonderful as well. My car buying expericence was a pleasure and low stress thanks to Justin. I will definately recommend this dealership to my friends. read more

This company does not deserve that star. Stay well away from the service department and especially the rep named Takashi. His facade will fool you into spending thousands more than you EVER should have. I took my car in for a 90000 mile service and a burning rubber smell. They told me I had a leaking head gasket which I had never seen any symptoms of. They tricked me into making a quick decision and charged me 2800 for the service. I got my car back without a car wash, it still smelt like burning rubber and runs much worse now than it ever did before. I got an oil change the other day from grease monkey that made my car run ten times better than any work short line ever did. read more

I had an incredible experience at Shortline Subaru in Aurora. I'm 25-years-old and have always had my dad help me make vehicle decisions. My dad lives in Florida and while I was here, I felt like I had the folks at Subaru talking to me like my dad would have done. The guys did not push anything on me. They listened. They listened to what I wanted in a vehicle and helped me make the absolute BEST decision keeping my budget in mind. Carl Volk spent a very appreciated length of time going over all of the features of my new Subaru CrossTrek. He ensured I left the lot knowing the significant and even not so significant aspects of my brand new SUV and answered any questions I had. And I had a lot of questions. he was patient and so kind. Trevor Taron took me for a test drive and helped me go over payment options to find the best option for me. He wrote out every scenario possible and ensured i felt confident before purchasing this new sexy automobile. Adam Gerry, Robert Donner, & Chris V were incredibly helpful by making me feel comfortable during the entire experience. Joel Gonzalez spent a great deal of time going over my payment options and ensured I got the best deal possible. I had the best time with him, he made me laugh and was professional and so helpful. At Shortline Subaru, I felt like family. Everyone remembers my name and there are so many smiles. I would recommend Shortline Subaru to anyone looking for a easy, helpful and stress free car buying experience. 5 stars every time!! read more

I just bought a 2016 outback at shoreline Subaru and couldn't be happier with our experience. We worked with David Cardwell and would highly recommend him. He was quick to respond to emails and didn't hesitate in giving us a highly competitive, fair price beating out other internet quotes we received upfront. I haven't bought a car in nearly 10 years and was dreading the experience. I was pleasantly surprised by a quick, smooth transaction. I was treated respectfully and would highly recommend David for future purchases. None of the sales associates were pushy or hovering at all during our shopping and David was very knowledgeable about the details of the car. read more