Just purchased an Outback 3.6R from Shortline. Bill Dantico and Rehan Ahmed were great to work with...easiest car buying experience of my life! I got a great price on the Outback and a fair deal on my trade-in. Best of all, I love my new car!! It's absolutely everything I wanted. I would definitely recommend Shortline, Bill and Rehan to anyone looking for a Subaru. read more

My experience in buying my first new car in 15 years with David Cardwell was fantastic In my initial research of getting quotes, David (Shortline) was the only Subaru dealership that gave me quotes on EXACTLY the Subaru and options that I had requested and really listened to me throughout the process. He was super knowledgeable and quickly answered all my questions on the options. I got exactly what I wanted and had a fun time doing so. I would highly recommend David and this dealership. read more

My Subaru was burning oil. The service dept told me that I needed a new engine and made me feel guilty for not checking the oil level at every fill up. Then I learned that burning oil is a common problem with Subaru's. Subaru even settled a lawsuit about it. I don't trust these guys. read more

Nick Bethlenfalvay recently helped me purchase a new Forester from Shortline. The experience could not have been any better. They were professional, courteous and honest. I will definitely be back in the future, thank you! read more

My salesman at Shortline Subaru was very helpful and knowledgeable (Greg Shevell). Would buy from Shortline again and have purchased from them in the past. read more

Greg sold me my fantastic Subaru outback; he was the most outstanding salesman I have ever had. A friend had referred me and because of his wonderful guidance, I had every question answered in an accurate and succinct manner---I even bought the car sooner than I had planned! Anyone who wants a fantastic car and a superb salesman should call Greg and go to Shortline!! You will never have to haggle with a car salesman again! read more

Being my first ever car leasing experience, Shortline Subaru made it a quick and easy process. Thanks to Greg Shevell and other staff, I'm in love with my Subraru! They did everything they could to help make the experience and price worthwhile. I highly suggest them and ask for Greg! read more

Greg Shevell helped us get into a Subaru Lease. The process was quick and easy. He was very helpful during the whole process, giving us honest and truthful advice. Thanks!! read more

complete fail. bought a good car at a fair price. also bought the windshield protection plan (new ones are $1200!). shortline and the warranty company it uses have made the process impossibly onerous. read more

I visited Shortline Subaru because Tom Karros Sr emailed me a price for a Subaru Outback that was good. I went into the dealership and we discussed the car and confirmed the price from the email. The next day, Tom emailed all the financial papers which I signed and he ran a credit check which came back great. Only after all of this and spending over 5 hours working with Shortline, did Tom say he made a mistake with the price and was going to cost $1000 more. He said he must have fat fingered the price - even though he verbally shared the price, emailed it, wrote it down, and sells more Outbacks than any other car (so he should know the price). I felt totally lied to and it was a bait and switch. I spoke with his manager and the manager just said 'yeah looks like that was a mistake' and did not even offer to try to fix anything. It's 3 months later and I'm still furious by this car dealership. I had a deal in writing and went back on it, wasted my time, and unnecessarily checked my credit. read more

Bought a Subaru from Shortline in 2016. Traded it in May to another dealership. Went to Shortline to process the paperwork to refund my maintenance contract. They apparently sold their business (Shortline has naming rights for 2 years) and so they sent me to Shortline Mitsubishi to do the paperwork. 6 weeks later I get a phone call that they cannot process my paperwork since Shortline Subaru sold their business so must call Subaru. Contacted Subaru - will take ANOTHER 6 weeks to process my refund once I give them all of the same paperwork I gave the dealership, assuming they even process the refund because they want a notorized document of the miles on my vehicle (that I traded to another dealership more than 6 weeks ago) and the dealership's signature....I WILL NEVER GO TO ANY SHORTLINE BUSINESS, or even Subaru at this point. They are all scam artists just out to get your money then don't care about you AT ALL once they have it. HORRIBLE HORRIBLE HORRIBLE! read more

I had some body work done at Shortline. Krystal Lane helped me get things taken care of. She was extremely helpful and very pleasant to deal with. She is a great employee of your company. read more

Great Service! The Advisors were wonderful in a difficult situation. Had my Subaru towed in and they were able to get it diagnosed and fixed the same day. It was even cheaper than I expected!!! I will tell everyone about the great job they did. Thanks Shortline service team. read more

I do have to say that I had to do the standard haggle. But that being said. Jason Somers was very prefessional. He tried hard to make sure I left with something. Yes I know thats his job. But like I said he was very nice. I ended up with something I didn't even think about before I got there. I was worried about the deal as I had not expected this unexpected twist. I got home and did my research and the deal I got was great. I ended up paying a fair price. A great deal on financing. So yes I did have to haggle alot. And yes I did end up getting something I hadn't expected. But I left with a car that I love. I will give Jason my recommendations anytime. Oh yeah and Jason kept hearing my every complaint about every car. That is how he found me the car that I will own for the next 10 years. read more

Stay away from these swindlers! My experience epitomizes every sleazy cliche about car dealers. I was tricked into paying an extra $300 above the agreed price for an "extra" that was already on the car at the price I was originally given. When I discovered this, my salesperson disappeared for 20 minutes, then came back and promised me a $300 rebate. He continued to promise the rebate was in the works for months - giving me every line in the book - and I saved his texts to prove it. Finally, when I demanded to talk to the finance person who told him I'd get a rebate, he stopped all contact with me. There's a reason why there's no link on their website to talk to the manager or report a problem. read more

Great deal, Great experience, and Great Service. I drove 800 miles round trip to get my Subaru from Shortline Subaru. I would like to Thank Bill Dantico for making the whole process Quick, Easy and Pleasant Thanks again Shortline Subaru ! read more

Adam Ferry. . That should be only named called upon when entering shortline subaru hes by far the hardest fighter i seen in a salesman and the whole subaru sales management ( Rob Donner and bill carrea and tom karros along with the stellar service of the finance team who never gave up on me i give great accolades to especially joel and lisa long story short i went to buy a new 2016 wrx sti that i ordered i was "approved " by a former finance manager for the vehicle but trouble rose quickly when I found out that it was never done and i had to redo nearly my whole deal . As bad as it sounds that was the worst it got as Adam was able to do some extreme tatics to perusade management that i still had a chance after doing the credit app again i was realistically approved for the car but instead of the inital 3000down I was told i had to come uo with 7500 another problem arose but yet again Adam comes to the rescue and the sales & finance team was able too give me the deal with 4000 down! I never in my life would think that everyone pull together to find a solution for me i mean Adam the sales management and finance did so much for me to aquire a vehicle that was thought to be far out my league but they were able to do some crazy stuff and pull off the deal of a lifetime i am now enjoying my subaru wrx sti limited! Im extremely happy with everyone i owe so much to Adam and Rob Donner i love those guys they went to hell and back for me and they never gave up and thats the same for everyone who comes in . I love this place even more since i work here! If you dont have the chance to be with Adam there is a hoist of professional salesman available i love the environment i love the team the people and the owner is the most down to earth guy ever! Even if you arent into subarus they'll find you what you want! And this is the top dealership of colorado in my book for a long time ill be buying more than my wrx in the future! read more

We have been to Shoreline twice for routine maintenance since moving to town last year. I wasn't particularly wowed or disappointed last time. Today, however, I am absolutely frustrated. I went online in advance and scheduled my service appointment for an oil change at 9:15am. I brought the car in on my day off fully expecting to have that done and then run errands in the afternoon. They said it would be 2-3 hours if I stayed or longer if I left. My husband picked me up since there was no mention of a loaner car option and I figured 4 hours at home was better than 2-3 there; and I could bike to pick it up when it was done. I called at 12:45 to check the status and left a voice mail asking for an update. I still hadn't heard anything or gotten a return call by 2 pm so I swung by. I was told they would probably look at it around 3, and be done by 5. Again, this was for an oil change and complimentary multipoint inspection scheduled for 5 hours earlier. My husband spotted my car in the lot-- it clearly hadn't been touched. Now it is 5:10pm. I got a call that my car is ready. I have 50 minutes to get there in time to pick it up (during the dinner hour) and I can't wait until tomorrow because I have to be at work before they open. So my errands are undone. My day off is shot. So much for a 9:15am oil change appointment. (Also, while the little oil change sticker in the upper corner of my car window said "5% off the next visit" apparently you have to ask for that........ my bill shows no evidence of such a discount applied). Even though I will have to drive much further, next time I will go elsewhere. And hopefully get to do my grocery shopping too. read more

My wife just bought a new Lexus and has been treated to many warm phone calls and emails from the company making sure everything is ok, that she happy with her purchase and can they be of any further assistance. Last time I heard from SHORTLINE SUBARU was when I drove off the lot in Oct. 2017, the day I bought my Outback. No thank you letter, phone call to see how the love affair is going, email or carrier pigeon sending me an atta-boy. We got your money, now bye! Yes, I've been back to sit with the e-systems specialist for about 45 minutes (who showed up late for our appointment and left right on time to make his next appt.). I needed more time with him since our original time was short and he reluctantly agreed to give me another 30 minutes. He showed harried and in a hurry. All of this on top of a poor buying experience with my salesman. Shortline was the closest dealer to my house that's why I chose them. My advice is if you can find another dealer, do it. It doesn't matter where you buy, you can get warrenty service anywhere. read more

Shortline sold my daughter a used 2011 Forester with a known engine defect and didn't notify us at the time of puchase. Her car had been totaled and she was forced to shop for a replacement in 2 days. The salesman, his manager and senior management knew she would be driving back to Alabama in 2 days by herself. The next day the ac went out and the hugh and low pressure o rings had to be replaced at our cost. this is something that would have shown up in a used car check up which we were told was done. My daughter left to return to college in AL the next day and by the time she reached her first nights stop, the car wouldn't start and had consumed almost all the oil. She made an apt at a nearby Subaru dealership to get it checked out. Turns out this Forest year has a known oil consumption defect and Subaru has settled a class action lawsuit for al FB motors. Shortline knew about the class action, the resulting actions taken and yet never mentioned it at the time of sale. the overall experience from sales to financing to delivery was not the least bit professional and to let a young customer leave the lot, headed for a long journey knowing the engine had a serious defect is terrible! read more

I purchased my 2011 Hyundai sonata from Shortline Subaru back in March of 2013 and was giving a car fax report and told that it was a Certified Pre owned car with 32,000 miles. I was happy and liked it well did all the paperwork and went to leave and the tire pressure light comes on. I brought it back the next day like they asked to be told I would have to wait 2 hrs for them to look at it so as I sat around the dealership with a 2 year old I waited and waited and they said nothing was wrong that they could see but I could wait another 2 hours and they could check the valve stem and see if that was good. I told them I didn't have the time since my 2 year old was getting restless. I asked for a lender car and I could leave mine but they said they had none so I was told to.come back. I called back and wanted to make a appt when I was told that the tire would have to be replaced and it would take 3-4 hours to do so I again asked for a lender and was told they didn't have any. So I have had to wait around and now it is a year later and they won't fix it cause I waited to long. Now my biggest issue is that I was given a car fax report that said the vehicle was not in a accident I was just told when trying to trade it in for a upgrade due to having a baby the new dealership just informed me that the car was in a accident and that the paint on the hood is completely different from the paint on the remaining of the car as well as the car should have never been sold as a CERTIFIED PRE OWNED. Now I'm stuck with a lemon of a car that no one will take and I have these huge car payments on a vehicle that I had to go out and replace the tire myself and now have to deal.with the check engine light coming on and the car only has 52,000 miles on it. I'm furious because I have to drive this junk around with my 2 little ones. Now I'm having issues with them not letting me cancel my warrantys. We have filed a BBB claim and they haven't responded back to us. read more

The absolute worst, most dishonest dealership I have come across. RUN THE OTHER WAY FROM THIS PLACE!! We have been dealer with the "Internet Sales Manager - Chris". Got a price and then he disappeared because "I took a few days off" but never told us, no one picked up his email or replied. We continued to chase the guy to get the price confirmed. Kept delaying and not getting back to us. We put a deposit down - then did not hear from him. Finally connected - to tell us the car was being shipped in from another dealer. But would be ready Friday at 11:00. My son and I took the day off work. We still had not heard from this guy. Finally we spoke to the Sales Manager (who was rude). The car should be ready by 3:00. We had wasted the day so decided to pick it up on Saturday (Aug 14, 2015) at 11:00. Then to lie of all lies "he calls to say - oh the car arrived with sap (yes sap) on it and they did not want to sell it to us. Choose another color - he said. Unbelievable. Shoreline is the definition of sleazy car dealers!!!! read more

Fortunately for me, I pretty much knew what I wanted and my willingness to pay as Tom Karros Sr was more intent on talking on the phone to his daughter about Nuggets tickets essentially the entire time I was looking at a car on the showroom floor. Delivery process took 1-1/2 hours with an appointment. I would have expected the paperwork to have been done and so that all I needed to do was sign a few pieces of paper as I was paying cash and get a rundown on the workings of the car. Should have been a half hour at most. Halfway home, after I hit I70, my new Crosstrek began to experience tramlinging. Very unstable. I called the next morning (Wednesday) to figure out a solution. TKS didn't return my call. I then sent a text and he did call back and told me to call his pal at a local tire shop. I did so immediately. Thursday we emailed with no resolution. Friday I got p-o and told him that since he had his money and commission his interest in my concerns/safety was nonexistent. He assured me via text this wasn't the case and he would call me "when he had a minute". That was 8 days ago and he apparently is very busy as I have heard nothing from him since. I spoke yesterday to the service manager who understood the problem immediately and is trying to arrange for new tires from Subaru. Hope he comes through as the car feels DANGEROUS to drive. read more

This repair shop is a rip off. I took my Subaru Legacy 2011 because the check engine light came on. They were charging $90 for the diagnosis on the check engine light. I had to keep calling them for an update because they didn't bother calling me. They said I need a new gas cap, $98, for the gas cap replacement and test for a leak with consists of driving the car to see if the code goes away. Plus $320 to do more diagnostic tests on the transmission because of an error code. The car has been running fine before all this. Day 2 had to call them again due to no call with an update by 4pm. Now they said they couldn't do the diagnostic test on the transmission because they discovered the transmission has the wrong cvt fluid in it, they claim hey didn't drain it just checked the dip stick for the oil. And they determined I need a new transmission,$8000 parts $1100 labor. We decline to replace the transmission, they tell us we can't pick it up because we have to now tow it out of their shop! Day 3 I pick up the car, they insist we can't drive the car like that and we should tow it. I drive away 5 minutes later my car transmission gives out. I call them back, because they said they didn't do anything to it. Now they say we drained a little bit of cvt oil but don't specify how much and after insisting him telling me , he says enough to dip your finger in it, what does even mean?! Calls me back and says we can bring it back in so they can bring the cvt fluid level to where it's supposed to be. So they let me drive off in the car with no transmission oil and didn't disclose that! Unethical. read more

Well, where do I start... I purchased a used 2006 Honda Ridgeline from their Hyundai store... I made a deal with the sales manager on price and said I would pickup the truck the following day. I got there and it was supposed to be detailed... well, I mentioned it to him and he laughed at me... I spent 4 hours detailing the truck again at my home... This is not the only problem... I got a letter from their Used Titles Department that the truck did not have the "weight" on the title from where it came from "Alaska". and that I had to go and get it weighed at a weigh station on my time and waste of gas.. I asked Eric Steffan if someone from there store could do this, because it was their problem not mine. I got no response.. So on a Saturday, I spent 2 hours and 45 miles of driving to get this done and dropped it off at the dealership... They did reimburse me for the price of the weight ticket... wow... At this time, I have not had any further follow up from anyone from the dealership at all. So, my comment is, if you want the worst customer service, and biggest headache... then buy a car from this dealership... I will NEVER step foot inside this dealership again... read more

ask for greg shevel best salesman in town

My husband and I are first-time buyers, as we just moved from NYC where we didn't need a car. Within minutes, Greg Shevell walked over to us and asked us nicely if we needed any help. From the moment we started working with him, he was kind, helpful, and was not pressuring us at all. He took a very casual approach to selling us the car, and listened to our needs very carefully. When we called a few days later to close the deal, he literally walked the entire lot to find us the one Dark Grey Crosstrek that they had left, in a payment range that was doable for us. He went above and beyond, was responsive, and so patient with answering our questions. When we bought the car, he even took the time out to show us every feature of the car and explain every detail of the warranty. There is a reason why he is one of the only sales people on here who repeatedly gets 5 stars - he is an honest, helpful, and unassuming salesman who knows his Subarus! If you're buying from Shortline, you have to ask for Greg! read more

We bought a 2016 Outback from this dealership. The sales process was pleasant; however, once we went to the business department, everything fell apart. Almost three weeks after we bought the car, our trade-in was not paid off. I called our salesman, Jonathan, and he assured me it would be taken care of in the next few weeks. This initially angered me, but after everything else that has happened, this incident was a minor one. A month after the purchase of our vehicle, I noticed the check we wrote for our down payment had not cleared the bank. I again called Jonathan, and after some research, he discovered they had lost our check. He said he would have someone from the business department call to obtain the payment info. After three days, Jonathan called me to get the info. We had to put a stop payment on the original check, which was deducted from our downpayment amount. Forty-nine days after our purchase, we still had not received any paperwork to register our car. Again, I called Jonathan, and he said he would check it out. No paperwork had been mailed. The title clerk finally sent the paperwork via registered mail over three weeks ago. We still have not received the paperwork. According to the tracking info, it was out for delivery over 2 weeks ago. Needless to say, our temporary tag expired. We spent three days trying to find someone who could help us. After a phone call to the dealership in which my husband threatened to bring the car back for a refund, we were finally emailed a document that would allow us to get a new temporary tag, which we later discovered we would have to pay for. While we had a positive experience working with Jonathan, our salesman, everything else has been a nightmare. read more