I am surprised by the fact that obviously Facebook screens these posts and I guess Schomp Subaru somehow influences what gets posted or not. I have submitted 2 previous reviews of this episode and to date there is no posting of the incident, In a nutshell, despite their posting that they are wearing face masks and providing social distancing this simply is not true. I brought my car in and I was surprised that the guy who greeted me outside had his mask below his nose and when asked about this simply stated he did not believe all that panic stuff. and in the service writers area many of the service writers were wearing their masks either with their nose exposed or the mask was around their neck. People coming in and out of this area behind the service writers were similarly not wearing their masks (when they had them at all) correctly. When I asked about this the response was that it was not being policed so basically it was up to the staff. That is not what they advertise. I personally am high risk and I would advise anyone who thinks that Coved is real to avoid this place as they appear not to care about the LIVES of their customers. I am, surprised that they give their employees the privilege of tainting the franchise's reputation with their own political views. Shame on you as it reflects poorly on the whole Subaru brand (stating you are following these guidelines when you are not) . On the positive side my service writer was excellent and followed safety guidelines. Thank you Angela. read more

Truly one of the worst car experiences I've ever had. 1. They don't get back to you on time. Things take FAR longer than they say it will. 2. They do the bare minimum to find a problem even when they tell you they will do a full checkup. 3.They are not thorough. 4. They communicate over text, which can be convenient at times, but no as the main form of communication. It was annoying and frustrating. 5. They are RUDE. 6. They rip you OFF. It started out as me going to get my transmission looked at. They told me they would do a full checkup and let me know. They called me (later than they said they would) and told me that it just needed a transmission flush...$450. I gave the go-ahead, and, after getting my car back after 2 days, I still had all the same problems. All my dash lights came on 5 minutes after driving out of the lot. Are you kidding!? Did they even DO the full checkup? Absolutely not. Had to take it back for them to do what they told me to do in the first place. Then they diagnosed it as a piece of my transmission had gone bad. It was way too expensive, so we decided to trade in my 2011 Outback. It had a lot of miles and obvious problems, but they only offered me $200 for it. no joke. $200!?!?! And they tried to rip us off while buying a new car. Truly so unbelievable. We took our car elsewhere and got $4,000 for it, even being very upfront and honest about its issues. Stay far away read more

I don't I've ever been treated so poorly. The lady that answered the phone for the service department was very short with me. When I asked to speak to a specialist, she said no and hung up on me. In all honestly, I wasn't rude or short with her. I honestly can't believe that such behavior is tolerated. read more

Nothing but downhill since the transition from Shortline to Schomp. My most recent and LAST experience was last week. Subi was due for an oil change and ended up with some additional work too. I am overall happy with the repairs and car is running good but my complaint is with the terrible service and communication. My service associate left me a vm and email at 9:46am. I returned his call at 10:09am, didn't connect and left him a vm. An hour goes by (11:13am), I call again (I haven't approved the work and was eager to tell them yes so that I wouldn't be without my car for more than a day), he's now in a meeting and I leave another message, this time with a person. 12:32pm, no call back! I call again and am told he's out to lunch! I ended up approving the work through someone else by my request to not hold up my repairs getting completed timely. My service associate calls me back at 2:35! And when he called me he didn't have the basic info ready; what's being done, how much will it cost, and how long will it take to complete. Very basic stuff. I'll never be back! read more

While waiting in the lobby, my husband overheard one of the salesmen tell a co-worker, "She fell for it, hook line and sinker!" Meanwhile, I was attempting to test drive a CPO Outback with a dead battery. The salesmen jumped it and let me take it for a drive. Gas light was on but I took it out anyway. When I returned, the salesman was with someone else so I attempted to remove the license plate to take it in with me. The trunk wouldn't open and appeared to be having a malfunction because it shuttered and stopped partially open. I attempted to start the car to see if the trunk would close while the car was running. Car wouldn't start. Faulty battery or electrical issues and the trunk was left half-open. I was still interested but only if they resolved the issue. The salesman said he'd have the service department check it out and get working on it. Then we sat down to negotiate. Sticker price was $26,865 there was nothing indicating it was no-haggle. I offered $24k to start, especially with the mechanical issues. Salesman said nothing about my offer, only that he'd have to go price check. He came back with the financing monthly payments of the sticker price. I said, "No, I offered you $24k." He said, "We won't do that." I offered a slightly higher amount. He left for a few minutes and came back with NADA and KBB price lists showing a vehicle with much less mileage and said the value is over 30k. I said "the mileage is wrong on your quotes (off by over 2000k miles) and I'm not offering sticker price for a faulty vehicle. I'll offer $25k - which is more than fair." He said, "I cannot help you. It's listed at $26,865. The most I can do is take off $300 and that's not a guarantee. If you've reached your maximum I can show you some other models that might suit you better." I said, "Thank you for your time, I'm not interested." We got up to leave and he said, "Sorry I couldn't make you happy." As we drove away, the vehicle was in the same spot on the lot, they hadn't taken it to get serviced as he said. I took a photo of the VIN for my own research. Its not about making me happy, its about doing the right thing and at least attempting to negotiate. I found the same model, brand new, with all the features for $27,000. I found a used Premium model (a step up), same year, at another dealer with half the mileage for $24,000. After doing my own NADA and KBB price check, I found that my original offer was more than fair for a vehicle in excellent condition with all the additions. Walking away was the best decision we could have made. I feel sorry for the person who ends up purchasing that lemon for the unfair price they listed. We'll take our business elsewhere. There is no shortage of Subaru Dealers in Metro Denver. read more

I WAS a happy customer of shortline for several years. I just recently brought my 2013 Subaru Outback in for the 60k service and they charged me $500 just for the diagnostics and to see what was wrong !! Ridiculous as I also had $240 of real repairs on top of that. They would hardly negotiate and to top it off, I'm a grad student that can't afford this! I couldn't believe the highway robbery and lack of warning as to how much they rip you off for this service. People told me not to go to the dealership and now I know why. HORRIBLE! read more

Bought a new car in January. I worked with Markus M and Stephen Katuzney. I have to say that I did not feel my experience here was as smooth or hassle free as some other customers. I reserved a new Subaru 2020 Outback in November 2019 (gave a down payment). It was supposed to arrive in December, but the day before it was set to arrive I got a text saying the car was going to be delayed a month. This was a huge inconvenience and necessitated another month of car rental on my end. I negotiated over text for a reduction in the price due to the inconvenience, which was agreed to. Even if the delay was the manufacturer's fault, I would have expected Schomp to inform me of this well in advance rather than the day before (I have a hard time believing they only found out the day before that their shipment of new cars was delayed...). However, when the car eventually arrived in January and I went to buy, Markus told me Stephen said the reduction was not possible (Stephen's demeanor definitely did not seem as amenable once they had actually gotten me into the store), and Markus had to "convince" him for the reduction that was previously negotiated, which was only a couple hundred dollars off btw (less than continuing to rent a car for an extra month). Second, although I did like their "one person" model and Markus was certainly friendly, I did find him to be a bit pushy on the extras, like window tinting, XPEL paint protection film, windshield insurance, maintenance plan, extra warranty, and some other things he "only recommended" based on my driving profile. It was a weird "well, it's totally up to you, no pressure, but I recommend x, y, and z," and then went on and on about them even if I said I wasn't interested to the point where I began to doubt myself. He also raised a few points that ended up being incorrect - such as the maintenance plan or additional warranty only being available for purchase RIGHT THEN and being non refundable (turns out they were refundable - I ended up purchasing then immediately going for a refund once I was able to do more research and was sure that the pre paid maintenance plan and extended warranty were overpriced or unnecessary). I did end up getting tinted windows (which I like, but they were overpriced at the dealer, of course), and the paint protection film (though on second thought I should have passed on this). They are double the price as reputable PPF experts in Colorado, btw. For the PPF, I got a full package which included bumper and mirrors, but because those parts on the 2020 Outback were plastic it actually didn't make sense for me to be paying for that as part of the package. Once I realized this Schomp did refund me $100, which I appreciated, though in general their PPF is REALLY overpriced, so a little more of a refund would have been better. On the bright side, I also got a free loaner car for the week while they did the tinting and PPF (they were running low on loaner cars so Markus had to work to get one, so that was nice). All in all, buying here probably wasn't as unpleasant as other dealers, and the price for the car was definitely the cheapest around. But at least with the people I worked with it was not as hassle free or "no pressure" as I was expecting. read more

My wife and I bought a 2008 Outback at Shortline and have always had it serviced there. My wife brought her Outback in this last Friday (5/18/12) for a LOF. She and I ran errands Saturday and as I pulled into the garage I noticed a large pool of oil where the Subaru sits. It was oil!!!! I looked at the Subaru and watched a drip coming from the bottom of the car. I got out my socket set and as I fitted the 17mm socket on the drain plug I could FINGER MOVE THE DRAIN PLUG! I tightened the drain plug and stopped the loss of oil from the car. I then popped the hood and checked the oil level. I had lost oil and also noticed the negative terminal was corroding but the tech who worked on the car had marked it OK on the "Full service report card". I took the car in Monday and talked to the service manager (Garrett) and he was apologetic and topped the oil off and took care of the corroding on the neg. terminal. I received a cold bottle of water for my efforts. I guess a multi million dollar dealership can only afford a bottle of water to a loyal customer who received very poor service. I am taking my business to another technician who knows what they are doing from here on out. read more

Service....or not? We bought a new car at Shortline and they threw in a free first lube at 3000 mi. Fine. When we called to make a service appt., they said there was no need, just take it in to their express lube service. When we showed up for "Express" lube, we were told there was at least a 2 hr. wait. When I spoke with the service manager about this, I was told, they could make an exception and would make a service appointment for the lube if I wanted to come back. So why didn't they just do that in the first place rather than waste about an hour of my day driving there and back? read more

A recall was issued for our Subaru, we called and scheduled an appointment. The morning of the appointment we called to see if we could be seen a hour earlier and were told that would be fine, come on in. We arrived and were told that there was a 4 to 5 hour wait before our car would be serviced and there were no loaner cars to borrow... What is the point of an appointment if there is a 4 to 5 hour wait!!! Why were we told to come on in early if there is a 4 to 5 hour backlog!!! Inexcusable. The guy at the service desk made no effort to remedy the problem instead only offering the analogy of a doctor's office where you schedule an appointment and expect to wait when you arrive, ridiculous. This was our first experience with Shortline and will likely be our last. UPDATE: We received a call from the service manager who apologized for the event and mentioned the shuttle service which was not even offered during our visit. I appreciate his call, too bad the shuttle was not mentioned while we were there, we would be much happier customers! read more

I just bought my first new car here at Shortline and my experience was AMAZING! I worked with Craig Heydman and he was so personable and went over and beyond for us. He was not pushy at all, quick to my needs, and to answer questions. He was very knowledgable. I would rate this 10 out of 5 for the customer service! I will be happy to come back and have confidence when I recommend not only Shortline but Craig as well to friends, family, and strangers! I could go on and on about how awesome he was; all that needs to be said though is he personally detailed my car to make sure I was happy to be a new car owner! I didn't mind waiting either because of what a great job everyone there was doing! Thank you Shortline Subaru and Craig specifically for everything you guys do great business! read more

Schomp Subaru - Craig Heydman is the man!!! Thank you so much!! - Car Dealers Near Me - Aurora, Colorado

Great experience in with the entire buying process. Adam F is fantastic, and knows the exactly what needs to be done through every stage. I got the car I wanted at a great deal. Especially with this being my first high price item after receiving my green card, with minimal credit history! 10/10 read more

If I could give zero I would. I made an appt. for an airbag replacement made the appt. 2 weeks in advance. Brought the car in on the appt. date and was told they would need it for two days. They called on the 2nd day and said "we don't have any airbags right now" WHAT??????? I made the appointment 2 weeks ago you could have told me then??? I had trouble with these morons in the past and did not do business with them. Unfortunately you have to go to a dealer to get this mess fixed! This place is full of lying mofo's with the service girl cindy being the biggest POS of them all! DON'T DO BUSINESS WITH SHORT LINE SUBARU OR ANY OTHER SHORT LINE CRAP BUSINESS! YOU HAVE BEEN WARNED! read more

I first went to Shortline Subaru for an oil change back in the summer of 2016. The staff was incredibly efficient and helpful. One man even noticed they had missed the fact that one of my tail lights was out, and fixed it free of charge while I waited in my car. Because of the great service I had initially received, I returned to Shortline Subaru for my next oil change. This time, though, I had a much different experience. I waited for about 3 hours (even though I was on time for the appointment I had scheduled. The woman helping me continued to come back to me with upcharges and add ons, all of which I agreed to based on her recommendation. When I first dropped my car off that day, I told her that one of my headlights was out. That night when the sun went down and my headlights went on... I noticed that they had not fixed my headlight. A couple of weeks later, I stopped by about 30 minutes after they opened while I was getting ready to leave on a 12 hour drive to see if they would correct their mistake and quickly change my headlight (which I know takes all of a few minutes). They told me I would have to wait 2.5 hours and I left. Since then I have noticed my car making some noises, so it is currently in a DIFFERENT shop. This new shop just called to let me know that my transmission is having issues and it is most likely due to the last oil change I received. I am incredibly disappointed in the service I have received from Shortline Subaru and will never take my car there again. I would not recommend this shop to anyone who cares about their vehicle or their time. read more

This is my first car and it's purchase was a seamless experience from start to finish. I worked with Johnny Carrera who was more forthright and helpful than the other dealerships in the area. His expertise and knowledge on the cars and honesty really helped us understand what we could expect from the car! Johnny was open about the price point he could deliver, explained every aspect of the car, and financing process. After we purchased, he took the time to run us through the operations and features of the vehicle. Best of all he stayed POSITIVE! Thanks Johnny! read more

Avoid Avoid AVOID!!! I have multiple issues with this dealership. 1. I knew the exact car I wanted from Shortline when I drove down there and told the sales guy, Mike McGraw, that I already had my loan set up through my bank so I did NOT want to go through their financial department. Well, they ran my credit anyway through TWO separate banks so I had a nice hit on my credit report when I checked it a couple days later. 2. We drove down from Fort Collins at around 4pm and they gave us the run-around for so long while we were there that we didn't end up leaving until well after 9pm! There was absolutely no reason we should have been there that long, especially since I didn't need to go through their finance department. 3. Since they gave us the run-around for so long, all the Subaru repair places in the area had closed by the time I wanted to take the car and have it checked out by someone else, so a stipulation in purchasing the car was that I could have it checked out in Fort Collins within 48 hours and if anything major needed to be replaced or repaired I could either return the car, or Shortline would pay for the mechanical work. Well it turns out the front struts needed to be replaced so Shortline said I could have my shop in Fort Collins fix it and they would reimburse me. $600 and 3 months later and I STILL do not have the money from Shortline. I have called and called, and sent email after email, with the rare response that "they are still processing the paperwork" even though I was told 7-10 business days was all it would take to get the check. I cannot warn people enough about this dealership, they are scammers and will knowingly sell you inferior cars in the hopes that you won't find out about the problems until later when they are not responsible for them anymore. GO SOMEWHERE ELSE and avoid the hassle these liars will cause you. read more

For service they should not be trusted. In my opinion they are exactly the type of dealership that gives dealership service departments in general a bad reputation. I took my wife's Outback in on Nov. 6, 2013, to have it looked at while she was undergoing major surgery. The first question they asked me was "who last worked on my brakes"? I replied that they did. Then the service rep had a slightly embarrassed pause and stated that they did not put the brake calipers on correctly. I found it a little ironic and cute that when they were working it over to find work to bill me for that they were able to find an obvious mistake that they should have caught before they released it to me when I had paid for the brakes to be repaired less than 4 months ago. Then they told me that the steering rack needed to be replaced and the front struts needed to be replaced for a total cost of $2k. Not great news to a guy that is about to face a lot of medical bills. So I take it to 2 other repair shops to see if maybe I can save a little bit of money. Both shops tell me that the struts are fine, and that only the boots on the steering rack need to be replaced! Total coat to repair is $200. To say that I was upset at this dealership is an understatement. Perhaps I should know better than to trust a dealership, but I have had a Honda Accord for 10 years and aside from a timing belt and a few transmission fluid changes the dealership I go to has never once tried to push unneeded or expensive repairs on me. I guess whatever faith the Honda dealership restored on me this Subaru dealership has taken away. read more

I went to Shortline today to look for a subaru. We did our homework by looking at their online inventory and had an idea of what we wanted to look for. We were looking for a specific Forester which I later discovered was sold. No big deal. We decided to look around the lot for an idea of what we could find in our price range. We "worked" with Moe. Basically he was only interested in selling us a brand new car. Which we were not interested in looking at. Mind you, we went there to look--not to buy. Hence why we did our online homework beforehand. He showed us a "deal" on a Forester. First off it was a manual. We said we wanted an automatic since we don't know how to drive a stick. The "deal" he was able to work was by lowering the price by $2000 ($22,000 orig. to $20,000) The reason? It had been sitting there too long. Fine. I get it. But there must be a reason why. He stressed to us that it nothing was wrong. Sounded to me like he was going to get a bonus if he was the one to sell this car. But when we told him we weren't going to buy a car today (which he knew at the beginning), he immediately lost interest in us. Closed up the subaru and called us crazy for not taking this deal. As he walked off he threw up his hands as if we wasted his time. VERY UNPROFESSIONAL! If we found the right car at the right price we may have bought it there. However, thanks to this salesperson's attitude, when it is time for us to buy, we will spend our money elsewhere and I will not recommend Shortline to anyone. read more

Beware of Shortline Subaru service department. I initially called to make an appointment. After being on hold it asked me to leave a message and it listed several people. I chose Takeshi H. and left a message requesting a return call. After several hours, he hadn't called so I called again, got through and I was able to make my appointment. I told the rep I would wait while they work on my car. My appointment was on Friday, 11/18/16 I received a recall notice to have my 'windshield wiper motor bottom cover replaced.' The recall notice said, 'time to replace it is 30 minutes, however it may be necessary to leave your vehicle for a longer period of time on the day of our appt.' By coincidence, when I checked in my car it was with Takeshi. He told me it would take 'an hour and half to two hours because they have to pull the engine to get to the windshield motor. If so, how does that reconcile with the recall notice that said 'approx 30 minutes'? Don't they know you have to pull the engine out? It doesn't add up. After nearly 2 hours I asked the status. Takeshi said it was finished, they were just completing the paperwork. It took another 20 minutes. How much paperwork could they possibly have?? I was given a receipt and I was told by another employee that my passenger side rear brake light was out. So I said, 'Why am I being told now? Why didn't you inform me while the car was still in the bay? Let's get it replaced.' Takeshi said it would cost $29.95 and I said okay. But then he said they can't get to it for another half hour until the staff gets back from lunch.' This is major Subaru center. All the service people go to lunch at the same time? After being there 2.5 hours I decided not to wait. Also, the receipt says, "Perform a inspection per attached sheet'. There is no attached sheet. I went to a my former car mechanic. He replaced the bulb for the brake light while talking with me in his parking lot. It took him about 2 minutes and he charged me $20. I didn't get a Subaru survey so I filled out their online form describing the above and asked if I was well served and requested a return call. I never received a call. I went to Subaru headquarters website and filled out their form. I was assured the Shortline service manger, Garrett Nye, would call. He never did. So Subaru headquarters generously reimbursed me for the trouble and I'm grateful to them. Avoid Shortline Subaru. read more

We were offered a good price on a 2011 Outback by the internet sales manager. When we went out to see the car, we realized that all of Shortline's cars are pinstriped. We don't like pinstripes. He told us that getting another car without the stripes would be "no problem" and that they had another batch of cars coming in in 2 days. Even tho the lot was stuffed with cars, they said they had more coming in? We signed the contracts and when I was going over them noticed that we were charged the wrong price. Oops! Nice try finance guy. Two days later, they call me to say the car is there. Upon inspection, I noticed that there was a "ripple" in the quarter panel. Yeah, they have a car with no pinstripes all right but it was defective and they were going to send it back to Indiana. Knowing that we were going to pout the car on a transport truck bound for Cali, they knew that if I accepted the car and it made it onto the transport, they were off the hook for damage liability. They thought they could pass it off on the chick from California - WRONG! By this time I am fuming and just want to walk away. But there is no right of recision in CO so I have to accept a car from these clowns. They finally get one for me without pinstripes and no body damage. But when I sign the paperwork , the tax rate is wrong. These people are complete idiots and should be closed down. Did they offer an apology? No. Free set of floor mats for my trouble? No. But they BEGGED me to give then a good review on the survey that Subaru USA was going to send me. Yeah, right. Oh, they also forgot to cancel the first contract so we had two sets of paperwork coming at us - 2 warranties, two statement, etc. I called Subaru USA to set the record straight and cancel the first contract. while on the phone, I told the customer service rep about my experience and she was speechless. And I toweled Shortline on the survey too. Subaru USA ended up mailing me a written apology and a VISA gift card for $150.00 for all the bullshit that we had endured. Oh and also, the reason their cars are pinstriped is because (we were told by the internet sales manager) the nephew or stepson of the Sales Manager needs a job or just got out of the joint - can't remember - so they let him do this and the cars look so tacky. That's why we told him to find us a car with no pinstripes. This is a weird shop. read more

Went to this dealership after seeing their online lease special for a new legacy for $159 a month. Talk to Vicktor who says its $189. Nope, I pull it up on my phone and sure enough I'm right. He brings me a more upgraded car to drive. Drives well and I figure it will be a little more money. It's not the color I want, but whatever I'm not picky. Price? $349 a month. MORE THAN DOUBLE the advertised price. Are you kidding me? And I have PERFECT CREDIT! They low ball my trade by $3000 less than what another dealership in town is offering and get it down to $299. Gee thanks guys, only DOUBLE the advertised price. This is also with $2500 down. I tell Victor I'm going to their competitor to see if they can do a better deal. He gets visibly upset, bashes the dealership and tells me not to tell them what his offer was.. Um right like we are besties now and I'm looking out for his dealership with all the great customer service I received... He yells at me, tells me that it's a great deal he's giving me. When I tell him I might be back, he says "ya right" and storms off. Called the other dealership, they had the numbers crunched before I got there, and I got to pick the exact car I wanted off the truck that morning. My new car even had the white plastic on it. Got a new 2015 legacy for less, $1000 less down, and it had 4 original miles on it. Perhaps you would've done better without the bait and switch Shortline. Lost a customer for life, and this is my 3rd Subaru purchase. read more

Express lube my as#, Two hours to change my oil they could have drilled for processed and packaged the oil in that time. Run from these guys not a bad place to buy a car but the service after the sale sucks! read more

2 years ago I had my oil changed and my tires rotated here. As I was leaving the dealership, one of my rear tires flew off and the entire back end of my car was damaged. To be fair, the dealership was quick to tow my car, they repaired the damage, and paid for a rental car. Fast forward to last week. I brought my car in for an oil change. 4 days later, my oil light is on in my car, I pull over and check it only to find that there is no oil in my car, and the oil plug is gone. Do not bring your car here. These people are completely incompetent!!! read more

I have purchased 3 cars here and my last experience was terrible! Bought my car and within hours the transmission went out. I took it to the dealership and they said it was covered under the warranty but that they couldn't file the claim for 30 days so in the mean time it had to sit on their lot. Finally got it back and since several more things have gone wrong. My warranty covered most of the things but I refuse to take it them because they are so rude! Nothing but problems!! read more

The worst Subaru dealership in Denver, CO. Terrible sales department with dishonest employees. They lie pretty much about everything. Here's their motto: "Lure the customer with fake prices then change the deal in the last minute!" Thankfully there are a few decent dealers in Denver so I could get the car I wanted for a fair price somewhere else. read more

I live in Fort Collins and have four other Subaru dealerships closer to me than Shortline Subaru. That being said, after speaking with David Cardwell it became apparent that I should make the 1.5 hour drive to see him. David made the process as seamless as possible, helping me get the perfect vehicle that I wanted. Great service and a great price. This was the first time I actually enjoyed purchasing a car. read more

I cannot begin to express how truly awful my experiences with this dealership have been. I leased a 2014 Subaru Crosstrek six months ago. At the time of purchasing the vehicle, they asked us to complete a review, on cars.com, right there on the spot before meeting with the finance team. At the time, the experience had been fine, so I gave a very positive review. I imagine that is how this dealership has such a high rating. Now, after six months, I am back to say this has been the worst dealership experience I've ever encountered. My experience with this dealership has been awful for many reasons. Finance Department First the finance team made several huge mistakes. 1. Not collecting the full payment amount at the time of lease signing. They then called me at 5:30pm the last day of the month to say they were closing out the month and needed my payment that day. They were frantic and I ended up having to make the payment by phone with a credit card. Awful! 2. They miscalculated the tax amount owed, which altered my payment by an extra $20/mo. They called and left me a message that this was their error and needed to come back in right away to complete new paperwork for the correct amount. I called back and was told it was too late, nothing could be done. I had to work with the Finance Department Manager for two weeks to get this resolved. At first it took her several days to return my calls. When I did hear back, they couldn't redo the paperwork, so she ended up writing a check for the difference. If I hadn't been vocal, and continued to fight this, it would never have been fixed. 3. Miscalculated my overall payment, causing me to under-pay my fist payment to the bank. 18 days later, I received a call from the bank to say I was late with my full payment and it was a few days away from going to collections. This was all due to the original miscalculation. Completely unacceptable and highly incompetent. Quality of Vehicle / Timely Service Appointments (Lack of) While I have not had a direct problem with the work of the service department, I do feel the car I was sold is a complete lemon. 1. Within the first 3,000 miles the car experienced a major problem that required I leave it in the service department for three full days. Due to the warranty, the replacement part was covered, but the receipt showed it would have been a $1,200 repair. For a brand new vehicle, replacing a part in the first three months does not bode well for the future of the vehicle. 2. Now, it is three months after the replacement part experience and the vehicle is making a new, troubling noise. When I called to make an appointment, I was told there wouldn't be an opening for ten days, unless I drop it off and they can try to fit it in, but the timeline as to when it would be complete is indefinite. Again, unacceptable, and I now I feel I was sold a lemon. Two concerning problems, and I'm only at 7,000 miles. read more

If I could leave a zero-star review, I would. Have been given the run-around numerous times in the less than 3 months since leasing my vehicle. From condescending finance workers to flat-out lies, they really have outdone themselves in striving for awful customer service. Stay far away from this dealer. read more

If there were a way to give negative stars, in my opinion Shortline deserves it for this one. Here are the facts: - I orally agreed to buy a used car from Shortline. - I paid a $1000 deposit. - I signed a Shortline Buyers Order & Agreement. - I provided bank wiring instructions. - My sales guy confirmed that Shortline submitted the request for payment to the bank. - My sales guy then fell off the face of the earth. - A day passed and I did not hear from him. Then another. And even though the car remained on Shortline's website - now advertised for $3000 more than I agreed to pay - that did not concern me much because in my view we had a contract supported by a deposit. But when I reached out to my sales guy, he told me that Shortline had sold the car to someone else. I don't know if Shortline would have fessed up if I had not asked a straightforward question. For its part, Shortline says a sales manager had been trying to call me (5 times), but I have no voicemail and I don't have any missed calls from the 303 or 720 area codes in that timeframe. Nor do I have an e-mail or text message. I can't prove a negative, but I know what my phone and e-mail say. And perhaps that apparent lack of courtesy is really not important when he was just going to tell me that they sold the car to someone else. So I got on the phone with a Shortline sales manager to ask how this kind of thing could happen and see how they were planning to solve the problem. He told me that someone had signed a deal before I did and promised to e-mail me a copy of the contract to prove it (he never sent it). He also said sometimes it's hard to tell if a car has a competing deal because Shortline has three locations. He also tried to tell me that, "while he is not a lawyer," he thinks a .pdf signature on an e-mailed contract would not be binding [it is]. So far I have not received any proof that there was another contract before mine, and my sales guy called Shortline Porsche (where the car was located) to confirm that there were no competing deals and we were under contract to buy the car. In other words -- and he said this -- "the car is ours." The sales manager admitted that he could not solve the problem. So I wrote an e-mail to the CEO of Shortline. I provided the basic chronology and asked for his help. This morning he called me and stated that there was a contract that pre-dated mine. I told him if that's true, then end of story -- my fault and my responsibility for not acting fast enough. I asked to see a copy of the contract. He declined, saying they do not give out buyer information. I told him I did not need or want the buyer's information and that they should redact whatever they felt was confidential. I told him all I needed to see to be satisfied was the VIN # and the dated signature on this supposed agreement. He refused, explaining that he had been selling cars for a long time on his word and if I was unwilling to take it, then Shortline was not the place for me to buy a car (for me that's true but it has everything to do with my experience and nothing to do with his integrity). Then he outlined why he thought we did not have a binding contract -- a technical argument about a notation I made and a lack of signature by Shortline where the agreement says that is required. I have not been able to find on the one-page agreement that Shortline sent to me where it says that. Here, "the lady doth protest too much methinks." Wouldn't arguing about whether the agreement is valid or not be irrelevant if, as they claim, the car was sold to someone else in accordance with a contract that pre-dated mine? There's also a pricing backstory here. During the deal, my sales guy would not negotiate one dollar off the price of the car - and I tried. My sales guy told me it was because one of his managers disagreed with the price that his other manager had authorized him to quote to me. According to my sales guy, this second manager did not want to do the deal at all for the quoted price so he had no room to negotiate. He reiterated this dynamic and the attitude of his "bad" manager toward the deal in both e-mail and on the phone. In the end I agreed to their price. In my view, the facts strongly suggest that Shortline decided to make a couple grand more by setting aside their agreement with me to sell the car to someone else a few days later (recall that after I signed the agreement, Shortline published a price $3000 higher than I agreed to pay). If there is another contract that pre-dates mine, resolve the key question here in the most definitive way possible -- by showing me the redacted version of the agreement and saving the speech about how selling cars on one's word should be enough. Pardon me, but under these facts it's not. So the unhappy moral of my story: if you find a car you like at Shortline, caveat emptor -- buyer beware. read more

I purchased my Subaru in a different state and had excellent service at that dealership and then tried Shortline because it is between my house and work after I moved to Colorado. After two tries with their service department I will never come here again. I set up an appointment for a simple oil change while I waited. Two hours later after my appointment time they finished. The second time, I decided to use their shuttle service because then I wouldn't care if it took them two hours for an oil change. I was extremely late for work because apparently they share a shuttle with several other dealerships. In these two encounters each time I attempted to talk to staff they couldn't even make eye contact with me and were less than friendly. My vehicle was not washed either time and they made no attempt to inform me of what was completed during service. When Shortline sent me their survey that said comments would be sent to customer service I was never contacted, which lets me know exactly what I suspected they do not have a customer service department. I have now found another Subaru dealership in the area and they have great customer service like the dealership I purchased from. So Shortline has lost a lifelong Subaru customer. read more

My experience at Shortline Subaru was excellent. David Cardwell is the perfect car sales representative. He is efficient, knowledgeable, friendly, and honest. He was very respectful of my time and ensured I received exactly what I wanted and needed for my new car. Buying a car can be a very stressful process and my last experience at a different dealership left me feeling rushed and unsure after such a significant purchase. However this experience was completely different and completely positive. David at Shortline patiently walked me through every aspect of the car and the purchasing process and I now have an amazing car that I truly love! If you go to Shortline Subaru, make sure you ask for the British guy because David Cardwell is an expert in his field. :) read more

Short & sweet , tried buying a car here that was way over Kelly blue book value . Both of the sales reps were not helpful at all. Didn't even try to have a sit down to negotiate a price . Personally I will never go there again this experience even made me not want to purchase a Subaru. Btw if I could give them zero stars I would . read more

If you have a 2016-2017 Subaru Legacy/Outback that needs the steering column repaired for the recall, avoid using Shortline like the plague. They clearly have no idea how to handle the recall as I was given incorrect information the first time I called to make an appointment. The appointment was for 4 days out for them to inspect my car to see if it was one of the affected for the recall. That part is fine. What is not okay is the fact the woman never mentioned NOT to drive the car during this time. A few hours later on the news I saw the recall and Subaru was advising people to have their cars towed to the dealership. I called back and asked if this was true and the same woman said yes...do not drive your car. I could go on and on...but the best I could do was call Subaru directly and let them know this dealership is not doing their brand any justice by incorrectly advising those effected by the recall. I called Autonation Subaru and was able to have my Subaru towed to them and they have kept me updated on the status of parts as well. Don't bother with Shortline! read more

I recently leased a new car at Shortline Subaru in Aurora. This was the second car I have leased from this dealership. My first experience here was stellar!! So great that we came back this time around. That was a bad idea. They may have done a good job 3 years ago but this time around was disaster. To start the guy we talked to tried to send us away. He didn't even kind of want to help us. We kept talking to him and eventually he changed his tune. I wanted to leave from the start but my husband was persistent. We test drove a car and moved on to talk about actually buying it. The whole thing felt very rushed and nothing like the first time we shopped here. After hours of paper work (which is typical for car buying) we finally drove off with our new car. Some time went by and my husband and I never got the information about our new lease, as in where to make the payments. Kind of important. So we do some calling around, come to find out that something was wrong with our paperwork. They didn't know, I had to point out the problem, who knows how long it would have taken to have been notified by the dealership. We ended up needing to re-sign stuff and after that in theory all was good. I asked for a call from the dealership so that I could contact the bank once the previous lease was actually paid off. I never got a call. Now the payments that the bank is showing are not what I agreed to in the dealership and the bank is saying we may need to sign more paperwork because of the discrepancy! I cannot even begin to describe how many phone call and how much time I have wasted on this purchase. I will not be returning to Shortline for a 3rd time. read more

Took vehicle in for oil change. Was recommended a 12,000 mile service. Agreed since this included an oil change. Upon review of the receipt, was charged for the 12,000 mile service and a separate oil change. DOUBLE charged!!! Also, they were unable to find the vehicle when we went to pick it up. Took some time to retrieve. read more

First, I wish I'd reviewed this dealership when I first reached out about trading my 2015 Forester lease for a 2018. Then I could have updated the review, and updated it again. I'll outline my entire experience from start to finish and you decide if you want to deal with them. I recently moved to Colorado Springs from NC. I started receiving emails from Subaru and my NC dealership about wanting my lease back as my Forester was in "great demand." I called Shortline (75 mins away from me) and asked to speak with whomever was in charge of lease returns. I was sent to Tom Sr and informed him about my car, the emails, and that I was interested in what Shortline would have to offer me. I told him I was looking for the exact same model but as a 2018 - same color, transmission, super easy - not so much for Tom Sr. I NEVER heard back from him. I e-mailed him asking about what he found out and would not hear back. Finally, I copied all the managers in an email sent to Tom Sr. and that's when he promptly responded. He sent me a quote for a 2018 Forester in the transmission and color I wanted with a note to reach out if I had any questions/set up an appointment. I reviewed the inventory one last time and saw 2017 Forester (new) left - so I asked about that. Again, no response. I called the dealership and asked to speak with a manager. I was sent to Rob Donner. Rob informed me, after I recapped my experience with Tom Sr., that Tom Sr. was not my salesperson, that's not an experience I should have had, and we set up an appointment for me to come in, see if the 2017 was available, what I would get for my 2015... I came in on 7 Nov 2017 and was set up with Greg Kraft. Greg treated me well, found the 2017, and we went about the process of trading in one lease for a new one. During the numbers process, I was told the trade in value of my 2015 Forester was inflated by about $200 (not told a specific amount for the trade-in nor the inflated amount) and that some of those funds would be returned to me. Greg didn't know how much but it was to save the time and aggravation of calling customers for more money. Then off to finance with Eric. Eric was also good to me and told me I would get a "good chunk" of this inflated amount back. Fast forward to end of Dec - beginning of Jan. I have no check and called Shortline to see when I could expect one. I left a voicemail with finance and NEVER heard back. On 9 Jan, I called Greg. He told me he wasn't sure what I was talking about, not aware about the inflated amount, nor did he understand why I would receive money back if I had negative equity but he would look into it and get back to me in a few days. On 18 Jan, I emailed Greg with a recap of our conversation and asked if he found anything out. I never heard back. I forwarded this email to Rob on 25 Jan asking if he could look into this. Rob confirmed they inflate trade-in amounts and he would check into it. I have 3 follow-up emails to Rob asking about status and am always told either "I'm off but will look into it when I get back" or "the office girls are looking into it." I finally told him this is ridiculous, three months since I left with my new vehicle, I have no money, and would like an itemized receipt of what the actual trade-in value of my 2015 was, the inflated amount added, and what I can expect back. I received Rob's response on 9 February firing me as a client, that me not receiving money is not on Shortline but the original lien holder, and "I don't really care about a few bucks... so will find out what the difference is and get you a check cut just to put this to bed!" I constantly got the run-around with the same excuses. So, long story short, because I asked where my money was that Shortline representatives told me I would receive in two separate instances, and have followed up with NO information back, I am being fired. I didn't call/e-mail/visit them everyday, more like once a week. I was never ugly to them but they sure have an interesting way of doing business. In hindsight, I would have told them to not inflate the amount but call me if I owe additional money. I had to beg to buy a car from them and have good credit. There is nothing in my history that makes me a risk and I am sure other dealerships would trip over themselves to have a client walk in the door, knowing exactly what she wants, and is ready to drive off the lot that day. read more

Chose Schomp for an open recall (takata airbag) on my used forester. Everyone was very friendly and communicative! As I was driving away after the repair I noticed a small impact crack in my windshield on the front passenger side- the area where the airbag repair had occurred. I turned the car right around and came back. I did have to push a little, but they apologized + agreed to fix it for free. They thankfully take photos of cars before initiating service and confirmed the crack wasn't there before the airbag repair. They gave me a rental and Amanda was extremely kind and helpful! She rocks! I bought my car at autonation ford (big yikes, I know) and Amanda called to inform me that they couldn't get the rear view mirror off during the windshield replacement. This happened because whoever installed the previous windshield used the wrong adhesive (not surprising for autonation ford- they replaced the windshield before I test drove). She assured me they were replacing the mirror for free. There are unfortunately plenty of service shops that would have made the mirror ordeal much more complicated. After having some rough car dealership experiences I was so happy they got it right in such a nice and timely manner. Thank you! read more

The review is for their service department not for their dealership. I took my car in now twice and I explained that I think that the sensing unit for the tire pressure is broken as it was lit up despite repeatedly checked tire pressures. Now twice I have been told everything is fine (just a bit low tire pressure) and just drive it will be fine. Well tire pressure light is still up despite driving. Explained that to service department but they were very condescending. read more

IF ONLY CAN GIVE A 0 (ZERO) STAR I got the quote confirmation with the desired list of equipments and VIN # after a few days and numerous back and forth emails. I printed email, went to the dealer and confirmed the car was indeed there. We proceed with the application process, and got approved. So far so very good. ...While I was on the phone with my insurance company to have them faxed my newly bought insurance for the vehicle being purchased, I was told that they can't sell me the vehicle. There's someone else looking at the same vehicle and they won't sell it to me unless I paid more the SALE MAN SAID. I was so mad, I lost words. If I can only smash the man face I would. I grabbed the faxed insurance paper and stormed out of there. I by the way asked for my loan docs back which they refused to which further more enraged me. I had to get out of there before I said/did things I later regret. WHAT KIND OF A LEGITIMATE BUSINESS DO SOMETHING LIKE THAT? Price: confirmed. Loan application: approved with the confirmed loan amount. Insurance: bought and faxed to them. ...And yet they tried to get $500 more. I went to another dealer and got the same car with the same price 4 hrs later. It was a base Impreza. I forgot the sale man name. It's been 2 years, but my buddy's just mentioned that he wanted to buy a Subaru and I thought I should write this to warn others. read more

I'll keep it short: We had a fantastic experience at this dealership! We were shopping for a new Outback and requested quotes from the majority of Subaru dealers in the Denver area. When the quote arrived from Tom Pluemer at Shortline, it was over $1000 less than any other quote we had received. I called Tom right away and placed a deposit over the phone. Less than a month later, we are the proud owners of an absolutely beautiful new Outback and couldn't be happier with our experience at Shortline. This was my first time purchasing a new vehicle from a dealership and while some other local Subaru dealers left a bad taste in our mouths, Shortline was everything we had hoped for. I would encourage anybody to seek out Mr. Pluemer and do business with Shortline! read more