(NOTE: It's Shortline Mazda now). RE: repair shop. I've been going to these guys with my 1994 Mazda for 20 years. I'm blond and completely clueless about mechanics, so I just said to them: Don't screw me over (and trust me, I've had car-repair companies do that in the long-ago past) and I'll be your best customer. I took my car in for oil changes every 3,000 miles and as it continued to age, we had an agreement that I just wanted to know about needed repairs that were dire. Thankfully, they honored that agreement. This year for the first time, my beloved Mazda didn't pass its emissions inspection in February. I took it to Gateway (now Shortline), got a tuneup and some pre-emissions-inspection advice about not idling it in line and warming it up and whatnot. I followed all the instructions and it passed. I have worked with Nate, the service advisor, for the last few years. Great guy, honest and very calm (I like that when I'm freaked out about my car). Just this week, I jumped the broom and bought a 2011 Honda. I trusted Nate and his crew to look over my new purchase and do an inspection (just needed fresh eyes, since it was certified by Honda) to try to find any major issues. Clean bill of health. Yay. Best of all: He didn't charge me. Wow. He said it's because they just did a basic look-see. I had NO problem with that. The only reason they get four stars instead of five is because the second, new service advisor was sort of testy and difficult to communicate with. At least in my experience. He may be skilled and he may be a great guy, but right now I'm comfy dealing only with Nate. Also, my favorite mechanic is no longer around, after the change to Shortline. Bummer! I've still got my '94 Mazda, so it will continue to be taken care of here. I'm even considering doing my Honda oil changes here too (but it's still under warranty, so have to do other stuff with Honda). Bottom line: Whenever possible, I'm definitely still in. read more

I had such a great experience buying my car here. They were flexible, worked with us on pricing, and were very low pressure. I was also able to find the exact car I was looking for. I highly recommend them to anyone looking to get a good, dependable car. Jason and Rone were GREAT! read more

This review is on the service I needed for my car. So I have never had dealership / mechanic experience in the almost 5 years that I have owned my car because, um I have a Mazda and they're amazing- but today I ran into an issue of my check engine light coming on and an AT light. I called this dealership and they said they could get me in on Monday, but then transferred me to someone else in service and I was able to come in immediately- that alone was a win for me. When I showed up, the 2 ladies at the front desk were so nice and helpful and got my car in to be checked. I waited about 1.5 hours, but without having an appointment or having to wait 3 days, I was happy. Amanda told me what was going on with the car, explaining in detail, and was very patient with me since I had to call my boyfriend and tell him what was going on as well as ask the questions that he had. We ended up fixing the car and its running like new and since I was there for a while they offered me some yummy treats and I just really enjoyed their customer service. And again, without having an appointment I feel like I was taken care of in a very timely manner. If I ever have troubles again I will 100% go back to this dealership. Thank you for making this experience painless for me! read more

I contacted Shortline Mazda to set up an appointment for a potential vehicle lease. After leaving a voicemail with Jason, I spoke with Eric and he informed me that they would be closing as 6pm that day. He urged me that if I came in prior to 6pm, his team would be able to "get me taken care of". I left work early and arrived at 5:30pm. Eric was not there. None of the salesman had any idea I was coming in, and we're unable/unwilling to help me. No apology was given. read more

the girl in the service department "briann" is super rude and acts like she hates her job and life! the work was done correctly but her attitude is why I will never return! read more

I recently retired from the military in the local area and made the decision to purchase a used vehicle from Shortline Mazda. We are avid supporters of spending our money locally to support community business. I had stopped by this place a few times over a 30 day period trying to find the right car. Each time a stopped by I just wasn't impressed with their salesmanship. On each of these visits there were few customers and the sales team seemed to be more concerned with BS-ing with one another then helping customers...I should have taken that as a clue to what kinda service we were going to get. We ended up choosing a 2009 Honda Civic from the lot, as is no warrantee. That should have been my second warning. But, after a little wheeling and dealing we purchased it. When we purchased it the spare key didn't work, it needed a new battery or a reset. Eric and the sales manager told me that they would have their service team make it right on Monday. Well, we came back on Monday and apparently the battery wasn't the problem, it needed to be recalibrated by Honda. I asked the sales manager if they were going to reimburse us for the cost. He starts off with "sorry, you got a good deal on the car and used cars only come with one key." Really?!?? I find that to be highly unlikely . After pressing him in front of other customers he then stated "bring back your receipt from Honda, I might cover it." Well, we took it to Honda and got a $60 dollar charge and three ours of my personal time from work that cost me another $60. Today, my wife stopped by with the receipt and you will never guess what happened, the sales manager refused to pay....WOW?!? Well, looks like they this dealership has helped to make our decision on where we will not buy our next car. So, if you buy a car here, get everything in writing and don't expect any service after the sale. I'm concerned that this may be a systemic issue at all short line dealerships and not this location? read more

As a travel nurse I've had my car serviced and detailed across the US. Unfortunately this customer service was very poor to say the least. I was told recommendations, but when prompted why, couldn't be explained, then I scheduled a detail service when my tune up was complete for the subsequent week. I showed up and I was never scheduled. Then 8 hours later when I picked up the car the list of how "it wasn't detailed" could gone on forever. After pointing out obvious missed spots and how the car needed to be detailed, they lied when I asked if it was hand waxed vs glossed. Sadly I didn't realize that I initially was talking to the manager who did not offer any discounts but grabbed a rag and walked behind me as I pointed out dirt, but later dropped it down once I refused to pay for a half butt job. They even had the audacity to ask me when I prompted why the car hadn't been clay barred, how long since my last detail?!?! If they needed to know that they should have asked. Never mind the fact I dropped it off pretty much clean. My mats were sopping wet. My seats were not vaccines and they just put a layer of silicone to make everything shine. Granted if I knew nothing about car detailing or hadn't hand waxed it in the past, I would have been able to be stupid by the shine. Overall I was stunned by the lack of work and customer service. read more

After dealing with such a horrible company called Mazda of Lakewood I was expecting the same horrible customer service here. Thankfully I was wrong. This cute little mom and pop kind of shop was more than amazing to me. They offered us an outstanding pricing for not only our trade in but for the vehicle we were looking to buy. They offered Military discount for my family, threw in a few free items and even allowed us to drop the price of the car down by $2k. Levi was amazing with us here. He didn't waste our time and even had the car we wanted pulled out front when I called to ask if my specific type of vehicle was on their lot. I have never been treated with so much respect. They worked with our Navy Federal Auto buying program as well. The entire process from start to finish was about 3 hours. That's the fastest I've ever completed a deal. Normally I am super picky with the type of car I want and they exceeded my expectations . Screw the other dealers and come buy from here. read more

Schomp Mazda - 2016 Mazda CX-5 touring - Car Dealers Near Me - Aurora, Colorado

Eddy made buying a new car about as easy as possible. We ran some numbers over the phone, and while hesitant wondering if there would be a bait and switch, there absolutely was not. Eddy was top shelf, kept his word, and made it as easy of a transaction that anyone could ask for in the car buying experience. We had a Mazda dealership two miles away from us, but we drove to see Eddy because he was able to make the numbers work. Thanks again! read more

I want to sincerely thank Levi, Jason, and Jonathon for their exceptional customer service. Levi and Jason were very attentive and patient during the process of selecting a vehicle. When I did decide on the car, they went above my expectations by delivering it to my office! When I needed to return to Shortline several days later to sign additional documents, Jonathon offered to fill my gas tank which I greatly appreciated. I will certainly return to Shortline in the future! Thanks again! read more

I bought zoom zoom (My 2005 Mazda RX8) July 2nd of this year as is, without a service plan (most people do that) Either way surprise surpise (nope not the clutch) The ENGINE is shot! I spoke to the General Manager at Gateway Mazda and she said "As IS" after she said they stand by their sales and they would never sell a vehicle that would last only 3months. Troy at Lakewood Mazda said different. He said that the engines are an issue and you can tell when the compression (whatever that is) is low and if the engine is going to go out. Gateway bought this vehicle, inspected it and sold it to me! Guess what the engine is blown and I have a very nice bill on top of the purchase of this vehicle. DO NOT BUY A VEHICLE FROM GATEWAY MAZDA, THEY ARE SHADY, THEY SUCK!!!!! -- at Gateway Mazda. read more

I took my 09 Mazda 6 to them to get an AC diagnosis done due to some ongoing issues I've been having as well as a brand new issue with the car going on the verge of overheating, which started the end of last week, and was told that they could do it on Monday. After not hearing from them, I reached out that afternoon and was told they hadn't gotten to it yet and would try to that afternoon and if not then first thing Tuesday. Tuesday came and by 1 pm I hadn't heard anything so I again called to get an update. I was told that the tech had drove my car around the block to try and get my car to overheat but it didn't work but that he did notice my AC was not blowing cold air so decided to do an AC diagnostic on it and would be doing it shortly and calling me back by 2:30-3 pm to let me know what they find. It is now Wednesday morning almost 9 am and I have not heard a word. So not only have they not yet done what I originally took my car in for in the 1st place, but they haven't listened to any of the information I gave them regarding my issues. I have not once received a call from them during this whole process. They did give me a loaner car which is the only silver lining to this terrible customer service experience. I'm not sure if this is due to new owners of the dealership or what but I had used them before and not had any issues. This is making an already difficult situation a nightmare. read more

I purchased a new Mazda3 i Grand Touring this past weekend from Gateway Mazda. I initially contacted them for a price online. Nancy was quick to respond to my request and gave me a good price up front. I came in to test drive the car, and Joel assisted me with the sale. They gave me a great price on the car (better than the internet quote) and a great price for my trade-in. No pressure. No haggling. It was quite odd, in a good way. All of the other employees I encountered that afternoon were very friendly and laid back. I would highly recommend giving them a shot if you are looking for a new Mazda. Zoom Zoom! read more

OMG! I don't even know where to get started. These guys went above and beyond with their customer service, and their efforts to find the right car for me. Danika, my Sales Rep, was very knowledgeable and made the process very smooth, as well as the Sales Manager and the Finance Director. I can highly recommend this family owned car dealership. They actually care about their customers. read more

So, I can NOT speak to the SERVICE aspect of this dealership. In terms of the SALES experience, I would say it was good overall. I don't think I would ever be inclined to give any car dealership a 5 Star for the sales process as I wouldn't want anyone reading this review to be overconfident by a really high review. It is after all, a transaction in which the buyer needs to pay close attention. The ideal is a fair price for the vehicle, and a fair price for the dealer. I think I got that. I worked with Jeff on the sale and he is an asset to the team. He was very attentive, knowledgeable, and in my opinion, an honest guy, balancing the desires of the customer against those of his employer. My advice going in, is to always do the homework, pay attention to details, and talk to the competition. When I finally narrowed down EXACTLY the car I wanted, the availability of the EXACT car I wanted, and my level of need and timing, I moved forward. For me, it came down to a high need to replace my current vehicle, narrowing down the exact car, the price, the year, the color, the features, and the financing options. For me, purchasing a new car will always be a transaction I approach with caution and a good amount of contemplation and assessment before making a commitment. This is not an impulse decision for sure.! During the process, I was always in the mindset that no matter where I was in the process, I would step away, if something did not feel right. It could be the car, the dealership, the sales person, the other staff, or something else. Fortunately, there did not come a point when I had that feeling at Shortline. That's commendable as I can't say the same for other dealership I have worked with in the past. So, from my perspective, this 4 Star rating, a very good rating, is right on. read more

I would not even give it 1 Star, but I had to to get this posted! Had a HORRIBLE experience at Shortline Mazda! First of all, I was reached out to by Eric at Shortline asking me if I was interested in possibly leasing a 2016 CX-5. I, from the get go I told him my situation up front and on the phone, that the only way I could afford it was if they took my trade in and I could keep my payments around $300 per month. After I filled out the credit application, gave them the VIN on my car, and answered a few other questions, I was told to come in to look at options. I then asked, "you will take my trade AND keep my payments at $300 per month"? the reply was that yes, all of that was reasonable, come on in. When I arrived, no one was expecting me, Eric was no where to be found. I waited for a few minutes, and then he showed up. The showroom, if you could call it that was old and UNWELCOMING! The staff was uptight and unprofessional looking. I was asked what color I was looking for, and when I replied that I would like a Grey color, they pulled up a car for me to test drive! WORST test drive I have ever had! The man that took myself and my son on the test drive was pretty much silent the entire time! I had to ask HIM questions! He never pointed out any features or what was included , NOTHING! After all of that I return to find out that they could not take my trade. This completely infuriated me! The whole reason I wanted to work it all out over the phone first! I will NEVER go back there and would never recommend it to ANYONE!!!! read more

My wife and I had a excellent experience with Gateway Mazda. We ended up buying 2 new Mazda's the same day. Nancy the sales manager is tremendous. Her and the sales people are not your typical car dealership people. Very low pressure and people of integrity. We will be back. read more

I have used these guys twice now. My first interaction with them was pleasant yet I still felt like I was being taken advantage of. This most recent time I most assuredly was taken advantage of. I needed a battery replacement for the battery that in just March they tested and said it was in good condition. By June the battery was completely dead. The associate I dealt with Tim was extremely rude to me insisting that I had not had previous work done and that my battery was the original manufacturer. I had paperwork showing that he was wrong and he still wouldn't back down. After arguing with him I asked what the new battery and replacement would cost he quoted me a rough estimate of no more then 100 for labor and the battery. When I got the actual bill it was 170 and the battery wasn't even half the price of the labor. In total the charged me 120 for 2 hrs labor when it took 30 mins or less. These men and women should be ashamed of there shady business practices and complete lack of customer service abilities. Do not use them for your maintenance needs they will treat you like dirt and rob you. read more