I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't always been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered! read more

Poor experience in overall service, communication and repairs. Service Manager was non-responsive when I brought the car back after paying $2k to fix the engine warning light. They had put in new fuel pump and fuel pump control module. The warning light came on repeatedly after I got it back (same day!. I brought it back and after looking at it again, they texted me it'd cost $2k to fix the same problem I reported the first time, this time by replacing the fan assembly. After I declined that repair (through the text # I'd been using with them), I couldn't get a response about getting my car back. This was 3:30 on a weekday. I called multiple numbers until someone finally told me my rep had to leave for a medical issue. When I went in to pick up the car, I told the dept service manager that I hoped the rep would be okay. He looked at me funny and told me he had a dental appt. So they made no arrangements to have any one cover his customers and answer their calls/texts and release their cars. This was the second time I brought a car there for repair and had to bring it back for another fix. Never again. read more

We leased a car from Emich VW and we're super happy with the whole experience until be found out that we had to pay 600 separately for the registration and plates - we just moved here from CA and it's all included and we asked both sales and finance about the registration and plates and was told our plates and registration would be mailed to us - instead we got a card from the DMV to go in - we thought it was to just pick up the plates - then we were told that it was 600 to register and get the plates - we called the manager at Emich and he apologized but that was it - no help or solution for the extra 600 we had to spend that his team made a mistake on - so much for a good experience - just another dealership that lies to you when your there buying or leasing a car - and again had no resolution - sorry doesn't pay the 600 extra that we had to put out - even a good will gesture like a gift card or something to try and make it right and care about the customer - read more

Bought a used car sight unseen from these folks. They made the experience easy and seamless. Drew was my salesman and he handled everything. Definitely recommend. read more

I went in for an oil change here and they found a head gasket leak. I'm so glad I brought it here as I still had time on my warranty. Staff are knowledgeable and show you with videos if there's an issue that comes up. The lobby is also nice if you need to wait. Highly recommend. read more

They sold me a car with a major underlying issue and it costed me way more down the road. When you take your car to get serviced they act like they don't know what's wrong with it. I've had this Golf R for a few years now and still cant drive it fully. These mechanics and salespeople are jokes. Do not waste your money here. They won't even take responsibility for selling you a crap car. read more

This dealership had my car for three days and handed it back with the real problem untouched. My Tiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: their own diagnostic log shows three stored fault codes, including a turbo underboost code, a nine minute session, and zero diagnostic tests actually performed. They cleared the codes and handed the car back with the real problem still active. An independent shop ran the correct test the next morning and found a broken intercooler hose in a few hours, and told me the car wasn't safe to drive. I have filed a formal complaint with Volkswagen of America. Three days here got me a wrong answer and a shrug. Do not trust a diagnosis from this shop without a second opinion. read more

My wife is leasing a Volkswagon Taos from Emich. The coolant light came on so she brought it in. They had a very hard time figuring out what was wrong with it and kept the car for almost two weeks. They did some repairs and we were finally able to pick it up. The next day they asked for the car back. Apparently the manufacturer insists that if a certain part is replaced then a specific protocol must be followed. So we brought the car back in and picked it up the next day. The following day my wife tried to start the car. It wouldn't start and black smoke started billowing out of the engine compartment. She called Emich and the guy said "I'm sorry you're still having problems with your car. If it was something we did we'll take care of it." What?!?!? The only problem we were having with the car was that the coolant light came on. Now smoke is pouring out of the engine and the car won't even start. The guy said "IF" the problem was caused by something they did. What else would have caused the problem, genius? So the car is now back at the dealership. They've had it most of the month and we're still paying the lease for a car we can't drive. DO NOT put yourself in a position where you're reliant on these morons. They could screw up a one car parade. There are plenty of places in Metro Denver, where you can buy or lease a Volkswagon. Do yourself a favor and go somewhere else. read more

Okay. The only reason I'm giving this place 3 stars is because the cost is INSANE. It's a clean, high end, very well kept facility. But man oh man is the work they do expensive. That's how it is with all dealerships so I can't expect much. The guy helping me out was super sweet. He offered to have an Uber take me home and pick me up the next day when my car was ready. I ended up booking an appointment for a different day and waited until my car was complete. If you're willing to dish out the cash, it's worth it. read more

Emich Volkswagen - Seating area - Auto Repair Near Me - Denver, Colorado

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The ethics of the service advisors (and likely the management) at this dealership are one step above wells fargo. this week, they quoted a 4k repair for a leaking sun roof in a 2018 golf alltrack when i took the car in for a failed water pump. i confirmed with Jered Beeman, my service advisor, that i missed the class action settlement on the water pump by 8k miles. turns out their is also a pending class action on the sunroof. class members are set to be notified on 8/22/23, literally 1 month after they wanted to take me for $4k despicable! should be criminal. i've requested Jered put me in touch with service manager. we'll see if that actually happens and if they pretend to have not know about this pending class action. if you have a VW with leaking sunroof, google Milberg sun roof VW class action to find details. Atlas, golf, sport wagon, alltrack, tiguan, audi Q3, Q8, e-tron. model years 2015-2021. if you don't have a VW, think twice about getting one. and definitely don't buy it from Emich. read more

Emich Volkswagen - list of class members for sunroof class action - Auto Repair Near Me - Denver, Colorado

November 2021 update: Milo E. service advisor was a great person to work with. He was very polite and kept me informed with texts. Emich VW on Santa Fe is a brand new building it's got to be less than 5 years old. They have the latest systems and equipment to service your VW. My check engine light came on and the diagnosis starts at $160 what I like about the scheduling process is all online and they give you a cost estimate plus a video showing exactly what is going on underneath your car. Gerardo R. the technician replaced my AdBlue injector under warranty and my CEL was fixed. I asked for my tire psi to be set at 40psi front and 45psi in the rear and they did exactly that. Very rarely in the past shops have followed my direction to the tee. The best experience was the complementary Uber ride because I had to leave my VW Touareg TDI overnight. Overall I feel very confident with Emich and would trust their service department for future repairs. read more

Great dealership! Thank you Shar and Chris for helping us get our Tiguan. You were both so nice, knowledgeable, and transparent. You made this the most positive car purchase experience I have had. The branch is so nice, clean, and even had a super cute station for snacks/drinks. read more

Terrible experience! The greeter in the service department was one of the rudest people I have ever met. They absolutely don't care about your business and couldn't care less. read more

Both my husband and I bought our 2019 VW GTI's from this Emich dealership, and the sales experience was great. The service experiences we've had there have been less than great, sometimes awful. I responded to their survey with this review, and following is their response: "Katie K. 02/25/2024 TYPE: Service MODEL: Golf GTI MODEL YEAR: 2019 My appointment was for the 20k service (~$130 ) and the ignition switch recall repair. I told Jered at the outset that I will be getting a new set of tires when our tax refund comes in, either next week or the following week. Then Jered says I need the cabin air filter replacement; total now ~$220. When I get the text estimate, suddenly it's over $2200, including a set of tires, alignment, etc. I removed those items but there was still an additional "brake fluid exchange" listed at $247. Basically, the total went from the expected ~$130, to $220, to ~$350, then to well over $500! I said no to the brake fluid exchange after Jered said "we don't test for it, it's just called for in the maintenance schedule." If so, then why isn't it part of the 20k service? My car is a 2019 GTI with ~20200 miles, rarely driven due to the plandemic and a foot injury that keeps me mostly at home. I happen to know brake fluid should be replaced *only* when a test shows it needs it -- not going by mileage, or a "schedule," or a mechanic judging by the color. Once my car was done, I got in and started it and suddenly a warning light came on: "Please check starter system!" That error was NOT there before they replaced the ignition switch for the recall. I went back in and told Jered, who came out and saw the warning himself. After checking on it, he came back to say neither he nor SIX OTHER MECHANICS HE SPOKE TO had "ever seen that warning." Excuse me? You're a VW Authorized Service Center! So the car had to go back into the bay; fortunately it turned out that for some reason "the code hadn't taken" when the ignition switch was replaced, but it cost me extra time, hassle, and frustration, which is difficult for me as an autistic. Also, my husband and I have repeatedly insisted that I CANNOT have anyone in/near the vehicle wearing fragrance of any kind due to severe allergies. Jered told me, "I went to extra lengths to make sure [my request was followed]. I told [the mechanic] to ROLL DOWN THE WINDOW before getting in and only ROLL IT UP when he gets out." That is NOT the same as making sure no one gets in the car wearing fragrance/scents! Clearly they did not put the plastic over my seats this time, because when I got in the car, it smelled of laundry detergent (Tide or similar), or perhaps fabric softener, which had obviously rubbed off the mechanic's clothes onto my CLOTH seats. I had to drive home -- on the highway -- in 40-degree weather with all the windows down (had to do this once before after a service appt with this same Emich VW as well), and still I was sick for two days from being exposed to the fragrance. I was not at all happy with my visit to Emich VW Service. 02/28/2024 Hi Katie- I am sorry that you feel that way about your recent service. Our recommendations are just that, recommendations. Jered sat with you in the lobby and explained the recommendations while you approved them. He didn't feel that you were upset or hesitant, in any way. I can assure you that there was a seat cover in your car, and I personally picked the technician that worked on it. I questioned him about his deodorant, fabric softener, and any colognes or scents to be sure that I picked the proper person for your needs. I am not sure that there was much else that we could do to accommodate you. " ---------------------------------------------------------------------------------------------------- First, Jered NEVER sat with me in the lobby. Second, I made it clear to him several times that I was upset and hesitant about the ever-increasing charges: I came in expecting $130 and was texted a bill for $2,257.53 -- after stating up front that I would be getting a new set of tires in the next week or so, once our tax refund came in. The *only* additional charge I approved was a cabin filter replacement, in addition to the oil change & recall repair. Third, if they used a seat cover, why did my seats smell so strongly I had to drive home with the windows down? Fourth, Emich insisted I needed brake fluid exchange. I asked Jered point-blank did they test the brake fluid, and he said, "No, we don't test, we go by the schedule." That is NOT how to determine if it needs changing: it must be TESTED. Yesterday my husband took my car to Firestone, who tested the fluid and (1) said it was an 8 on a scale of 20, and (2) they recommend it be exchanged at 30k -- my car is at 20300. We went to Discount Tire and got a wonderful set of Falkan tires mounted & balanced for $766.34. Got the Firestone Lifetime warranty alignment $209.99. In the end, we saved almost $900 over Emich's quote by NOT using their services. read more

Emich Volkswagen - Total including the tires I told them I wasn't getting yet. - Auto Repair Near Me - Denver, Colorado

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Great experience here. Collin in the service center took good care of me. He has worked there for many years which says a lot. It's obvious he loves VW and he knows his stuff. I brought a vehicle in that I recently purchased- wanted to get a major servicing and ensure there were no major issues I needed to be aware of. He checked the vehicle and turns out there was a history with their service center. Collin confirmed it was current on its servicing so they just did an oil change and checked it out (tires, fluids, filters, etc). They also washed for me. I was in and out in under an hour and left with peace of mind. Note: initially booked online. They have a nice seating area and wifi. One of the nicest service centers and dealers I've been to. It's a standalone VW dealer which I love. read more

This one is easy. I've never worked with a dealership that had such great people that made this experience simple and easy to purchase a car and gave me the best deal without the endless back and forth. Call Nermia I sales. Highly recommended her and this dealership read more

Almost two years ago I bought my 3rd VW from Thanks to my dear friends Nermina Mednolucanin, Fred Emich, and Chris Scheidt with Emich Volkswagen. They did an amazing job with my less than perfect credit to get me into my beautiful 2022 Tiguan well fast forward to this last week and I got a call from Nermina asking me if I wanted to look at a trade-in for a NEW 2024 at a better rate. I knew my interest was high with the other lender and my credit has improved so I thought okay let's give it a shot. The caveat was I was out of state at a meeting then on a plane. Nermina was able to execute everything regardless and I was signing from 30,000 feet in the air. Not only that she was negotiating with finance on my end and got me to 0%!!!! When I got back on Friday I was able to walk-in and see my new vehicle and just work through the standard logistics with Tyson and Doug Larson. Emich was on my side to treat me like a lifetime partner. Nermina is a friend for life. I receive holiday cards and calls from her. I see her when I go in for service. She knew what I was paying and knew she could put me in a better place and even help me on my credit journey. Doug was my ally and gave me a big hug when we were done with my paperwork. I will never buy anywhere else and I LOVE my car. I even got upgraded features and Nermina showed me how to program simple things that I would have never known how to do like the garage door opener. Thank you, Nermina. Doug, and Tyson. I love you all and am forever grateful to you personally and to Fred and Emich for running a customer-first ethical business. I'm pleased to share my photos of my 2022 Tiguan with Nermina and my 2024! read more

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Worst service experience of my life. I came into EMICH Volkswagen with a 2024 Taos complaining for a water rushing sound upon breaking. 15 minutes later was told brakes are fine and (basically) too bad you hear water rushing upon braking. I asked the service agent how we can fix this issue as I was told "that's Volkswagen" and nothing can be done. I regret Yelp doesn't have a negative stats option. read more

By far the best car buying experience I have had in 50 years buying new and used cars. From the moment I walked into the dealership to look at a used EV, to four hours later driving home with it, I was thoroughly impressed with the professionalism of every employee. I was buying a used EV with the Federal credit, turning in a 2006 under the Vehicle Exchange Program, and financing the rest. My salesman Mateo answered every question and concern I had straight forwardly, the used car manager Rhiannon was able to get an EV battery report and fix a door ding while I was there so I did not need to return another day, the sales manager Tyson seamlessly processed the IRS and Colorado VXC paperwork without a single hiccup, and the finance manager Thomas provided clear explanation of my warranty and financing choices, and that desk screen to sign all the paperwork is amazing, and Quinn explained all the features I needed to know about initially to get home safely. I could not be happier with my purchase and the entire transaction at Emich Volkswagen and am looking forward to returning to have my VW serviced there too. Thank you to all the employees and Emich VW! read more

Would give 0 stars if I could. Bought my car brand new from here from a sales associate who acted like she couldn't care less that I was there to buy a car, like I was a nuisance - first red flag I should've avoided. Fast forward to now and I'm waiting 4 hours for an oil change that I scheduled an appointment for because a bunch of walk-ins are getting in front of me. Absolutely ridiculous. Buy from a different dealership if you're looking to avoid this massive waste of time read more

I texted Nermina I wanted a vehicle at 9:19am and an appointment was made for 12:30pm to give a deposit to hold the vehicle. While I was en route it was sold from underneath me. I arrived at 12:15pm with cash in hand snd it was apparently too late. Horrible customer service. read more

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DONT EVER BUY THEIR EV ID4. I have gone to Emich for years. Now someone else is in charge and the completely bait and switched me and refuse now to help. I filed a complaint about Volkswagen a bit ago. My car will not hold a charge and can barely charge. I got into contact with Emich and they refused to help. Therefore I contacted Volkswagen. This was after I took my car in to be fixed and they said there was nothing they could do. The car won't work well in Arizona, but I am stuck. When I bought the car I was also guaranteed 3 years of free charging. That has gone away as well. Emich and Volkswagen have said they cannot do anything , just a promise they cannot help with. I couldn't afford the car without free charging, which is why I bought it. I talked to another VW dealership and they informed me that even though I paid the price for a 2024 car and was told I am getting a 2024 car I was given a 2023. They have stopped selling the 2023 due to almost 100,000 cars being recalled and problems with all of the cars. I was told I was buying a new car, but now looking into this, the car was delivered to the dealership in Jan 2023 and I bought the car in May 2024. It was an 18-month-old car. The car has been in the shop 3 times and every time they say it doesn't work well, but there is nothing they can do. It has trouble charging and won't hold charge but there is nothing they can do. They even told me if I wanted the battery to work I could not drive over 65. I am now living in Tucson and I cannot drive to Phoenix(122 miles), without charging 3 times to get here. I drive 11 miles to work and my battery drops 30% going to and from work. Therefore I cannot drive anywhere without charging and I no longer have free charging. I asked them just to give me the 2024 that they promised me when I bought the car. When I found the receipt from the window I realized they charged me 2024 pricing on a 2023. I got very screwed by Emich. read more

Better than Tynan's that's for sure. Customer Service is a joke at the other place, stay with Emich

I went into their service for an alignment. Agreed on a discounted price + tax. When I came to pick up the vehicle they added a miscellaneous charge of about 12.8%. Never disclosed this charge before agreeing on the service. Only on the receipt at pickup. The service advisor, Rodrigo, tried to tell me that it's a state law. After I disagreed with him, he changed it to miscellaneous parts like windshield washer fluid... which I never asked for. The service manager was not available and so he brought in a sales manager. He wasn't helpful whatsoever and tells me that dealership fees are state law that can't be changed. Didn't know the state of Colorado made a law just for EMICH Volkswagen. It states on their receipt, in TINY font, that EMICH VW charges a "shop charge" (see pic).... This is right underneath an actual state law regarding Waste Tire Fee in much bigger font. I would stay away from any dealership that forces a fee post service that wasn't disclosed beforehand. As much as they spoke about state law, I'm not sure charging undisclosed fees that have a fixed rate to them is legal. (see 2nd pic) I will never take my vehicle to this shop again. read more

Emich Volkswagen - Auto Repair Near Me - Denver, Colorado

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I had an easy, fast, experience at Emich Volkswagen; as I definitely went into it skeptical because of all of these bad reviews. I made an appointment to have my oil changed & they got my car in immediately. I appreciated their inspection video that was sent to me via text, I never received that in the past from dealerships in other states. Other than that it was the fastest oil change I've ever had and I was out the door within 45 minutes. I also appreciated the car wash. The only thing that was missing is that they didn't change the sticker in my window indicating when my next oil change is. Overall good experience. read more

Wow! I have never experienced such a knowledgeable, professional, down to earth, sweet and caring sales representative in all my many years of car buying. Nermina was outstanding. She could quickly answer all of my questions, and also demonstrated everything I would need to know about my car. I will be honest, I was on the fence between two different cars/dealerships, and the fact that Nermina was so amazing, persuaded me to get my 2024 Atlas instead of going with the other dealership. She is truly an asset to Emich VW & I will continue to do business here and hopefully with Nermina. She made car buying fun! Oh and I am thrilled with my new vehicle too! read more

Emich Volkswagen - 2024 Atlas - Auto Repair Near Me - Denver, Colorado

I had Emich assess my vehicle and paid a hefty fee for the diagnostic. They estimated the repairs to be 8K, which seemed extreme. I took the car for a second opinion to Black Canyon Performance in Arvada, which assessed and fixed the vehicle for $800. While I am glad I did not pay 8K, I understand mistakes are made and I reached out to Emich to ask for a refund for the assessment charge and to share the information about the fix. Expecting Emich would do the right thing and credit back the fee- they doubled down on their work and the assessment and dismissively told me to expect the fix to fail. We have leased, bought, and serviced all of our cars from the previous dealership, Gephardt, and expected we would just continue that tradition with Emich, but after this experience, we will look to support another dealership in both service and sales. read more

This place is very nice for buying a vehicle and getting your VW serviced. I go here whenever I need service on my vehicle. I drive about 45 minutes to get a tire rotation. The customer service here is unmatched. Technicians are super reliable and responsive if there are any concerns. I personally have only gone through Colt for my service advisor and he's great! The facility itself is super nice and they have snacks. Wait times for service are extremely fast too! Lastly you can schedule services through the website which I have found to be super easy! read more

This review is like a year overdue. I bought a 2018 VW Tiguan. I called them one day wanting to upgrade my 2017 up to a 2018. I pretty much did everything over the phone. I asked them to give me an appraisal subject to in person evaluation of my trade in. They made it easy and went ahead and did it over the phone. Let's just think about that for a minute. Most dealers want you to waste your time to drive up there to talk to them. I call BS on those dealers. They lose millennial drivers like me who just want turn key solutions. Anyway i got the quote on the phone, went up there and just signed some papers. Took me 2 hours to buy a car. I wish all were like Emich but they're not built the same. read more

Buyer beware. Sale a "certified car" then bring it in for $5000 dollar non cover "warranty" Item from a clearly defective unit. They love to make assumptions without facts. Call to help out and their reputation is so important only to find they don't care to really help. read more

Don't ever buy from emich! They completely lie about the cars. My family purchased an ID. 2024 and was given a 2023, as well was promised 3 months of charging we now cannot use and they have no answers for me. The car is always in the shop trying to fix the charging but to no avail. They say there is nothing they can do, we just have to drive below 65. When I ask about the promised 3 years of free charging, they ignore us. So now we are stuck with a car that won't hold a charge and no charging as promised and they aren't willing to do anything. read more

Great customer service. I've been a client there since 2015 and I primarily come back for the people working there read more

Amazing service! So helpful. My fiancé and I had quite a few request in a vehicle. Miles Anderson (sales rep), was so helpful, attentive and considerate. He walked us through every step. Not one moment of the process have I ever felt neglected. Any question we had no matter the day he would answer and accommodate. Couldn't ask for better service. The vehicle we got was exactly what we wanted/needed. Thank you, Miles Anderson, and Jeff in finance and the whole team at Emich Volkswagen. We truly appreciate it! read more

So far this has been a great experience! If you need a VW ask for Char- so kind, helpful and responsive! We bought our first electric car here and after much research and talking to multiple dealers char won us over with her low pressure high service demeanor! All car sales people should take a lesson from her! We liked the finance guy as well- this was overall a great experience! read more

Great VW dealership that I get my 2015 VW Tiguan serviced! It's easy to schedule in for maintenance and they are clear & upfront about cost. They provide Ubers to and from appointments if it's going to be a long service time period or if you choose to just hang around to wait, they have free drinks & snacks and great working space areas with wifi. I absolutely love that they provide video feedback on the car so it makes it convenient to review, get a secondhand opinion if needed, and honesty from the dealership. Jered Beeman has always been so friendly and straight to the point without ever making me feel pressured or oversold on maintenance. I'm at 70K miles and my car is still running great with their help! read more

Avoid going here at all costs!!!! On May 23rd, I brought in my 2014 VW Jetta due to recurring issues with the engine turning off and difficulties restarting. Following the recommendations provided by Milo and the service team, I proceeded with the suggested repairs totaling $2,200. The repairs proved ineffective, as my car experienced the same engine shutdown issue in the middle of a busy intersection on May 30th, precisely 7 days after services!! They then quoted me another $4,000 to fix it, despite not having fixed the issue the first time around. This place is an absolute scam, I would give it 0 stars if I could. read more

I cannot even describe how disappointed I am in this dealership with whom I bought my car a couple of years ago. I brought my Volkswagen in to possibly get serviced for a new car battery and while the car was in their possession, someone side scrap the right upper bumper. I understand things happen and that is ok, but this dealership refused to take ownership of the side swipe. I spoke to multiple service advisors who were very shady going back and forth with if they believed it was under their supervision even though they acknowledged the two pictures from when I dropped it off and picked it up were clearly different. My feelings were dismissed. They also tried to say the scrape was already there. Arrogant and liars. I will not be going back to this dealership for anything and do not trust their judgement and supervision at all. They also refused to show me any of the video footage. I attached two pictures of a before and after. As I was picking it up the service advisor handed me my keys shaking and had a guilty demeanor. read more

Emich Volkswagen - Car after I picked it up. - Auto Repair Near Me - Denver, Colorado

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Came in here during the pandemic to pick up a snazzy little 2019 Volkswagen Jetta GLI. The staff was on point, the process was very easy and everyone was very helpful and careful considering the coronavirus situation. read more

We bought a '23 Tiguan and I absolutely love it. From sales to finance everyone was amazing here. I have been to other Volkswagens in the Denver area and this one is the best! read more

Jered and Rodrigo have been amazing every time we come in. Jered always explains everything in detail and helps as much as he possibly can. Chelsie is amazing on scheduling us in and making sure we have a loaner vehicle she's lets us know a realistic time frame so we can better prepare. Upon driving in I never asked for her name but she is also very attentive! Appreciate you all here. read more