I've taken my daughter to Sc4kids a few times a year since 2020. My daughter has been getting the same exact style since 2020. However, the time before last (March of 2024) I took my daughter in and she was given a completely different style. My daughter was not a fan of this style. I asked my daughter why she didn't speak up when she was in the chair and she said she didn't want to hurt anyone's feelings as they had already spent hours on her hair so I assured her next time we went I would say something so she wouldn't get that same style.
03/21/2025 we show up to our appointment. I speak with the owner, Sonja. I show her pictures of what my daughter normally gets and is happy with and what she got the last time and how she did not like it. I was assured that she would get what she normally gets. The way that this salon runs is you leave your children and come back when they are finished-which again, never had an issue so I left. To my surprise, when I came back my daughter had half of her head done like how she normally gets it and the other half of her head was how it was done the same it was previously which she did not like.
Sonja immediately says, "She wanted something different! She's growing up." I was a little confused in the moment because it wasn't what we asked for but it looked good regardless so I was happy...this was a mistake my daughter did not let me take pictures of her all evening and I knew it wasn't going to "grow on her" like I initially though
03/26/25 I reached back out to the salon. After all, I had family portraits paid for and booked that I was rescheduling due to my daughter being so unhappy with her hair I felt like I needed to vouch for her. I will attach screenshots below because that's where things got out of hand. I expressed knowing we should of said something before leaving but I was hoping my daughter would come around and since she is not she is old enough that I feel as I must advocate for her being we showed a picture of what we wanted and left the salon completely disappointed. I got a response within 2 hours that they'd be happy to fix the error or I believe a credit towards our next service. Well since I messaged them at work, I told them I would talk to my daughter and get back with them.
03/31/25 my daughter and I decided to get it redone. I reached out to notify them. No response.
04/2/25 I reached out again, no response.
04/03/25 I decided to call the salon and I spoke with Sonja.
Sonja was quick to defend her stylist by saying "I've never had a complaint on her she's one of my best braiders." Again, I was not calling to complain, just to see if we can resolve the error. Sonia stated that my daughter asked for the style she currently had and was trying to put more blame on my 10 year old than acknowledging the fact that I showed her an image before leaving and it wasn't what was resulted. She even went so far to say that my 10 year old may have been feeling jealous of my new baby was in the salon for the first time and the stylist had more attention on the baby....UH NO. None of this had to do with my child's feelings toward her but I sat and listened as she talked down on my child and made it seem like it was her fault. Sonia stated her mom was sick and that's why she didn't call me back. I get it, life happens. She did offer to bring her back in to make it right. My daughter wants simple box braids not the cornrows she was given. (Well this particular visit her heard is half box braids, half cornrows....you read that right-I'll attach a picture as well) I sent a follow up message with the dates I was available, my phone number etc.
I went home and spoke to my daughter and let her know I was told that she ASKED for this hairstyle..my daughter quickly said that wasn't true and when she sat down in the chair the lady asked her what she wanted and my daughter did her best to describe it but again she is 10 and can not describe what exactly she is wanting that was the point of the picture but I guess that did not get conveyed to the stylist. This lines up because as I was leaving I heard other stylist asking other children in their salon what style they wanted..
04/09/2025- I have not heard back from Sonja. I'm getting frustrated with the lack of communication. I call. No answer, no voicemail. I'll let the screenshot explain themselves. Please avoid this place as she is clearly overwhelmed and can't handle her schedule at the time. Unfortunately this salon isn't what it used to be. read more