Unfortunately my experience here was not a pleasant one, however the employees for the most part seemed friendly and the situation was handled professionally in the end. I went to this business to get my hair dyed a light pink with orange tones, peachy. The first thing I asked for during my consultation and on the phone while making my appointment was to not have my hair bleached. I had natural long, thick, curly, LIGHT blonde hair. I had never bleached it and never wanted to. Unfortunately I had previously used an at home dye in my hair and was told that it would muddle the color and wouldn't be light enough for the color I wanted If we didn't bleach it. To my detriment I decided to take the advice of the professionals around me and they proceeded to bleach my hair. Something I had originally specified I did not want done... The bleaching alone took 4 hours to complete. I had been booked for 3 hours for this appointment and ended up being there 6 and a half. I realize different hair takes different times and my hair is very thick. But the majority of that time was spent ruining my hair with a service I asked NOT to have done. The end result with the dye in was a bright neon Barbie pink, not the soft peach color I had asked for. It was also extremely uneven and patchy (see photos). And to my great disappointment the one part of my hair where I liked the color was the ends, which was also coincidentally the one part that wasn't bleached... I called the next morning to reschedule an appointment to have it fixed. Initially on the phone they told me to, "just deal with it for a couple weeks until it fades." And that I," seemed happy with it." I put on a happy face because I was there a half hour past close, didn't want to be rude and just wanted to get home. But I insisted I did not like it and felt ridiculous. Luckily they booked me to have it fixed a week from then. I went in and they finally stripped the old color from my hair. When I spoke to my stylist about the color again I told her LIGHT pink with orange. For whatever reason every step of the way the employees kept repeating that, "we don't want to see that orange." Even though that is what I had asked for from the beginning? When I sat down to have the color put back in the stylist told me to, "sit back and relax." Without showing me the color... I asked to see it and it was very clearly a bubblegum pink... Lighter than the original color but still not what I asked for, again. I reiterated that I want more orange in it. After several tries she reached the color I wanted and applied it. Finally after 11 hours at the salon it was over. I was relieved to be done but ultimately left feeling very disrespected and did not feel like I was being listened to the entire time. The one reason I am not giving them one star is that they fixed their mistake free of charge. However my overall experience was very unpleasant and I cannot say I would recommend this place to anyone. I honestly wish I had just died my hair at home like I've always done in the past. read more