I recently wrote a review in which I expressed my frustration. After writing it, I did receive a phone call and follow up which honestly was enough validation. After discussing it with the team, I did get an apt and went in. The service was amazing--I love my hair color. Everyone was really nice and amazing! I don't know many businesses that would take the time to follow up and try to remedy the situation. I really appreciate that! I will definitely be going back! read more

Hi, I'm sharing this to help others considering color services here, especially if you're looking for a soft, blended brunette result. I had two separate appointments with Alexa, on 2/17 and 3/19, and paid $539 and $410, totaling $949. Even accounting for the $105 haircut included in one appointment, I spent approximately $844 on color services alone and still had to pay another stylist in Los Angeles to tone my hair afterward. I brought clear reference photos and was very specific about wanting something seamless, soft, diffused, and low-contrast. Please see the attached photos for reference. The look I received was completely different from the inspiration photos I showed. Instead of the soft, blended brunette I asked for, my hair came out noticeably stripey and high-contrast, with harsh placement and warm/copper tones that did not feel seamless or diffused. When I first reached out about a correction, the manager scheduled me with Grace. During the correction consultation, Grace told me the inspiration photo looked like my hair. When I said it definitely did not, she told me my "visuals were off," which felt extremely dismissive. My concerns about the blending, tone, and placement were repeatedly reframed instead of directly addressed. Shortly after that exchange, while Grace started working on my hair, she poked my scalp with the comb in a way that was painful and felt careless. That added to how tense and uncomfortable I already felt. The way Grace communicated was very blunt and lacked tact, especially during a correction apt where I was already upset with the results. I would have appreciated a calmer, more empathetic approach focused on listening and resolving the issue. Later, during the blowout, I was so overwhelmed and uncomfortable that I asked Grace to please stop engaging with me. Instead of allowing the conversation to de-escalate, she continued to complain about why I had not mentioned the tone sooner. I have anxiety, and at that point I was literally shaking and felt uncomfortable for the remainder of the appointment. What made the situation more frustrating was that the manager did not do anything meaningful to help resolve the issue. From what I was told, it also seemed Grace had not even been properly informed that this appointment was for a color correction, which made the experience feel disorganized and unsupported. A correction was performed, and while the result improved, I still left without the soft, diffused finish I originally asked for, and there were still noticeable warm/copper tones remaining. I eventually had to fly to Los Angeles and pay another stylist to tone my hair. The LA stylist was genuinely shocked by how my hair had been left, especially after hearing what I paid and the service I received. I also want to note that even though I was unhappy with both of my color appointments with Alexa, I still tipped her 20% both times. I tried to be understanding and respectful throughout the process, even though I was ultimately unhappy with the results and how the situation was handled. I will say the stylist who completed my blowout was kind and professional, which I appreciated. Overall, the communication, consultation process, and handling of the correction did not reflect the level of service I would expect at this price point. I will not return to this salon. If you're looking for a very soft, highly blended color result, I would be cautious and make sure you feel completely aligned and heard before moving forward. Please see the attached photos for reference. I noticed the owners have responded to some reviews by implying they may be fake, so I'm happy to provide the charges on my account as proof & receipts, as well as my messages with Alexa regarding the appointments and concerns. read more

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update: They are now trying to dismiss my review by calling it a fake account, even though they already responded to my experience and clearly know what happened. This is very frustrating. You can't simply avoid accountability by labeling my review as fake or invalid when I am here, directly responding based on my own experience as a customer. I will also attach the proof of time and date I was booked with them back in December 2025! I'm not going to go back and forth on this anymore. I shared my review so other clients are aware of my experience. If someone else goes through the same situation at your salon, they will understand exactly what I mean. Extremely rude, careless, and cold behavior by Manager! I've been going to this salon for around 2 years and trusted them with my hair multiple times, which is why this experience was so disappointing. After my last color appointment, my hair didn't turn out properly--the crown came out noticeably darker than the bottom highlights and the overall blend was uneven. I had already traveled for work, but I still came back for my scheduled toner appointment a month later hoping they would help fix it. When I calmly explained my concern, the manager was extremely rude and dismissive. There was no effort to listen, understand, or even discuss possible solutions. Instead, I was immediately told I would have to pay the full $350 again to fix a result I was already unhappy with. It felt like my concern as a paying, long-term client didn't matter at all. I would have been open to paying something toward a correction, but the way I was spoken to made it impossible to even have a respectful conversation. The manager was cold, unprofessional, and at one point said, "we're not the right choice for you," which felt very disrespectful after being a loyal client for years. She was sarcastically laughing at me that how come I couldn't find time to call her. she was rude in the empty salon at that moment. Months later, I called again since they are close to my home, hoping to give them business again, and I was once again shut down and told no stylist would take me. The same manager was extremely rude again over the phone and completely refused to even consider helping or discussing anything. I don't usually leave reviews at all, and even after the last unpleasant experience I chose not to say anything publicly. But after how I was treated today when I was genuinely trying to come back and bring business to them again, I couldn't stay silent. What's most disappointing is that real professionalism shows when something goes wrong--not when everything is perfect. Instead of trying to resolve the issue or retain a loyal client, I felt completely dismissed and pushed away. As someone who also runs a business, I understand the importance of treating clients with respect and care, especially when they are unhappy. Unfortunately, that was not my experience here at all! read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

Saw Grace for full highlights. walked out feeling and looking awesome. The entire team was thoughtful and welcoming.

I got my hair done by Grace for the first time and was beyond impressed. She was professional, friendly and attentive. My hair turned out better than expected and she gained a loyal client in me. The whole staff was nice and the vibes were immaculate. Already scheduled my next appointment. read more

Deep Roots ATX Salon - Hair - Hair Salons Near Me - Austin, Texas

There is no rating high enough!! Grace is extremely talented, comforting, and transparent. Finding a new stylist is always incredibly nerve wracking and a lot of wasted time & money. Not in this case. I've never left a salon feeling 100% satisfied. Not only did I feel satisfied, I felt extremely beautiful. My husband even said that my color looks exactly like the pictures I showed him. Thank you, Grace!!! read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

Grace is the absolute best for blondes! I have been going to her for over a year now and love my had every single time!! She does a GREAT lived in blonde! read more

Deep Roots ATX Salon - Grace was the stylist - Hair Salons Near Me - Austin, Texas

Grace beautifully cut my hair! She did exactly what I asked for. My hair looks so much better and healthier!

Ashley Rolie is the absolute best! She does a great job of listening carefully to your hair wants and needs. Even with little guidance, she makes your desired outcome happen! She's also incredibly welcoming and lovely to talk to throughout your appointment. I can't recommend her enough! read more

Deep Roots ATX Salon - Balayage done by Ashley Rolie :) Obsessed with my hair! - Hair Salons Near Me - Austin, Texas

Definitely recommend! Was my first time going and I had Devon. she did an amazing job! I wanted to go blonde in a "natural" look and she beyond delivered. She gave me a beautiful "lived in look" and she nailed it. I felt so comfortable there and chatting with her made time go by pleasantly. I will definitely recommend going here and request Devon, she knows her stuff and provides an amazing experience. Will be going back to her soon :) read more

I've been seeing Devon (devonxhair) for years and will forever be a devoted client. She specializes in vivids but is multitalented and can do all services expertly (her blondes are amazing). She always takes her time to make sure my cut and color looks perfect. Even when my color fades, it fades beautifully and people still complement how well it's done. My hair is so healthy and shiny even though I like to do a lot to it! read more

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I've been getting my hair done by Robert and couldn't be happier. I feel like I have found my hair home...He truly takes his craft seriously - always following best practices paying close attention to detail and making sure you get the best possible results. I'm currently getting extensions done and he's earned my complete trust by guiding me through the process and recommending what's actually best for the health of my hair. It's a rare to find someone so professional and passionate about their work. Highly recommend! read more

Deep Roots ATX Salon - Hair - Hair Salons Near Me - Austin, Texas

I come here around every 2-3 months for a maintenance cut and some money piece highlights. I loveee my stylist Alecia--I always get so many compliments on my bob! She's so good at achieving color looks that blend well into my natural hair color! If you need a precise cut and color job I would definitely recommend booking with Alecia! read more

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I cannot recommend Ashley enough! Even before my first appointment, she was amazing at communicating with me on Instagram. I sent her photos of my hair and a few inspo pics, and she took the time to guide me on what would look best. I usually struggle with knowing exactly what I want, but Ashley has a way of helping me understand what I don't and then creating something even better than I could have imagined. I wanted a balayage that would compliment my skin tone while still feeling natural, and she created the perfect look. My hair turned out effortlessly beautiful, and I finally feel like I've found my go-to stylist! I saw her at the Austin salon location, and it was so worth it. If you've ever left an appointment feeling less than thrilled, don't worry. Ashley is the one who will change that. She's your girl! read more

Ashley is amazing!! Fav hair color I have ever had - the best old money blonde!! - vibes are great, lovee the music, & very clean! read more

Deep Roots ATX Salon - Blonde hair color - Hair Salons Near Me - Austin, Texas

After 6 years I was let go as a client because the dye brand they switched to earlier this year doesn't color your hair correctly and since mine came out orange instead of brown and I asked for it to be fixed they instead declined and said I should find another salon. 6 years. Wouldn't recommend going here unless you're willing to accept any color that the dye creates and don't expect it to be fixed or want to feel like a valued client. For the price charged, you're better off going elsewhere. With the amount of stylists leaving, that also is a good indication your money is better spent at another salon. read more

I have been getting my hair done by Ashley R. for a little over a year now and I can't recommend her enough. She does what I ask and gives amazing suggestions when I'm on the fence. She is not only so incredibly talented, and passionate about what she does, she is also one of the kindest humans I have ever met! Everyone I have come in contact with at Deep Roots ATX has also been very kind and hospitable. read more

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Best hair salon in Austin!! I travel 25 minutes to see Marissa. I first came across the salon on Instagram and was randomly "assigned" Marissa for my consultation. She is absolutely amazing (as are all the other stylists here). She listens to what I want, helps me figure out what I want, and tells me if something will look bad, haha!! She is super flexible with scheduling/timing/etc. and is willing to help me create hair I love. Also, the vibe of the salon is amazing - I love going there!! read more

10/10 recommend David!!!! I'm blonde with really curly hair - which are typically two difficult things when servicing me - but David does it was ease and has me feeling like a goddess when I leave the studio. read more

Let me start by saying this salon is so cute. They use great products. I've always had great friendly customer service from the front desk staff. Neva cuts my hair and does exactly what I want every time. I drive 30 minuted because I know I'm going to get great service and the look I ask for. read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

Just got my hair done for the first time ever by Devon. I had spotted an opportunity on their Instagram to be a "model" for a discounted balayage service. I've been dying to change things up, and knew the discount was the only way I'd be able to afford such an reputable salon. Devon was great! The service was discounted because she's supposedly still learning, but she was thoroughly supervised by her co-stylist and I felt like I was in great hands the whole time. My hair turned out so great, and I'm living off the hundreds of compliments I've already gotten in the last day. So worth the money, but if your budget is tight like mine, also watch for those Instagram opportunities! read more

Deep Roots ATX Salon - Balayage by Devon - Hair Salons Near Me - Austin, Texas

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I saw one of my friends from CrossFit post their new hairdo and had to investigate. So glad I did! I got Yesica and she was so incredibly attentive with what I was asking for. It is always so hard to find a new hairstylist, but she was great. Parking: lots of it! Vibes: super aesthetic. Love the energy in the salon. Front desk lady was a bit off putting but everyone else was sweet. Service: they do ask if you want anything to drink, which is a nice touch. The salon itself is really clean and kept up nicely. I have already made my next appointment! Definitely go check them out. read more

I can't say enough good things about my experience! After trying four different salons over the past two years, I finally found one that got it right. Nia is amazing--she really listened to what I wanted and gave thoughtful advice to help me get the perfect bob cut. She's so precise and careful with every detail. I left feeling confident and so happy with my new look! read more

Neva did an excellent job and was so lovely to talk to! My hair came out amazing. I'm new to the area so I was nervous about having to find a new go-to stylist. I got lucky on the first try! I'll definitely be coming back and booking with her whenever she has availability. This photo compares what my hair looked like when I walked in (left) to what I walked it looked like when I left the salon (right). It's exactly what I asked for. read more

Deep Roots ATX Salon - Before/after pics & the inspo pic I showed Neva. Impressed by color match despite my dark hair - Hair Salons Near Me - Austin, Texas

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I've been getting my hair done with Aubrie the past year and every session we had was AMAZING! She definitely knows what's best for me and definitely makes me feel so welcome since I'm still new to the Austin area! I'm so glad I've been coming to her for my hair read more

Marissa is the best best hairstylist!!! I've been seeing her for years now and I honestly wouldn't want anyone else touching my hair. I get a 4-5 inch cut with layers, face framing, and styling and she does it perfectly. She really listens to what you want and makes it happen every time, whether it's a haircut or color. I'm brunette and have done partial balayage with her and it was perfection. Plus, she's soooo fun to chat with while you're in the chair, which makes the whole experience 10/10. I always leave loving my hair and can't wait for my next app in a few weeks :) read more

I reserve one star reviews for poor business practices. Not just for instances of creative differences or times when the mark is missed. In sum, my stylist didn't listen on one occasion, and over-highlighted my hair. Then, when I gave it another chance, only highlighted the front of my hair and two thin sections at the top (as pointed out by my next colorist), and charged $200 for a partial. (Photo below). I was too uncomfortable to get in touch right away the second time, but finally did. I sent a picture and simply asked what we could do as a fix. When I got in touch, my concern was not addressed, the salon took no responsibility for having given me an objectively bad result, and I was told that due to my "history," no stylist at the salon would be able to see me. I was bullied, gaslighted, fleeced and, having paid $375 for the result in the photo below, sent off to pay more for the service elsewhere. I had my hair colored with Jenni several times. Jenni has a good sense of tone, but, after the first visit, it was apparent that she was phoning it in with my hair. On my second visit, I said I liked what she'd done before, although a base color she'd used had grown into a black line throughout my hair. She said she had "no idea" what she'd done with my hair before. I showed her a picture. She over-highlighted my hair, and didn't listen. I wore the color home before making a judgment, and called back, asking if we could minimally adjust the color around the hairline, which she did. Although it was all over-highlighted, and the black line was still there, I didn't want to make too big a deal of it, and wanted to be respectful of Jenni's time. When I came in again, I asked if we could get rid of the black line in my hair, as it had grown more obvious, and just asked for highlighting and grey coverage that would be low maintenance. I had missed my prior appointment, which is the first time I've missed a hair appointment in my life (I'm 45, so I've had a lot of hair appointments). I apologized and paid $175 for the missed appointment without complaint. As I explained to Deep Roots and Jenni, I had a surgery gone awry, and have been in a recovery program, the schedule for which had drastically ramped up on the day of my appointment. Nevertheless, I didn't argue with the missed appointment fee, paid it, and apologized. As I learned later, Jenni highlighted the front, two thin sections at the top, and charged me an additional $200. She didn't present me with options, or express any concern that my grey wouldn't be sufficiently covered. I noticed right away that I still had a lot of visible grey at the top of my head. However, after seeing Jenni's various Instagram posts complaining about clients (not very professional) and feeling that I had already been a bother to her, I was hesitant to reach out right away. Even though the result obviously was not something for which you'd pay $200 (much less $375). Finally, I decided, I should get in touch, as the only other options were to pay more money to someone else for a fix or to live with a bunch of grey hair, demarcated with a black line for a couple more months. I didn't think that was a fair result for me, so I got in touch with Jenni, sent a photo showing my concern, and asked if we could come up with a fix. Rather than admitting that my result wasn't great or offering any explanation or a mutually acceptable path forward, Jenni cited that Deep Roots has a two week policy for corrections (fair enough, but she obviously hadn't done the job in the first place), and said that, since we seemed to have an issue reaching a result I'd like, that she didn't think we should continue to work together. I can agree on the latter conclusion, but that is still a) not admitting that you didn't produce good work, but rather somehow blaming the client for your poor result and b) leaving a client to pay more money to fix your work. Bad form. I contacted the salon directly. The salon manager suggested reasons for why I still had so much visible grey, but still seemed to imply that somehow I was at fault. She said that, due to my "history," no one at the salon would be able to provide me service. I assume the "history" consisted of the time I asked for a correction, where Jenni hadn't listened, written down what she had done before or paid attention to the picture I'd shown her of her prior work; the missed appointment I'd paid and apologized for; and the "partial" pictured below. As context, I had seen Jenni years ago, where she'd produced a great result. As a former female entrepreneur, I made a point of writing her a great Yelp review at her first salon and, later, at Urban Betty, where she actually hadn't produced the same great result, but I reposted the first picture, and wrote another glowing review, so she could build her business at her new salon. By all means, make money. But deliver results. And not just for your "influencer" clients. read more

Deep Roots ATX Salon - $375 & 1 month later. Hair only grows 1/2 in/month, so this is the result I walked away with. I felt pretty abused as a client. - Hair Salons Near Me - Austin, Texas

I had a great hair cut experience with Jenni. She understood exactly what o was looking for (a 70's shag cut) and I left the salon feeling gorgeous. She was a delight to chat with, the salon was beautiful and comfortable. I'll definitely be back. read more

Deep Roots Salon Austin 360 is amazing! Marissa is the best hair stylist I could ask for!! I never went to hair salons previously because I was nervous to do anything with my hair, but she's helped me find my style and get my first highlights! She explains things in laymen terms for me and has helped make my hair so much healthier and happier. Whenever I show her a picture of what I'm looking for, she brings it perfectly to life! Not to mention, while in the chair, time flies by chatting and having fun with her!! read more

I've been here multiple times and love it! I think it's the best salon in Austin and have had multiple stylists over the years and always happy with the outcome. I recently had Jenni do my hair after almost 2 years since my last haircut. She gave it the much needed touch up, adding toner for a deeper richer color and layers for texture, some curtain bangs, and taking off a little at the bottom. Will continue to go here for any hair needs read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

Taylor was amazing! I could not be happier with my hair and my service! She's very talented and I feel like I look amazing and exactly what I wanted yet even better. Thank you Taylor! Thank you deep roots read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

I've been coming here for years and have loved my stylist. I've never been late, never needed to move an appointment, I've recommended countless people (for nothing in return)... overall I'd say I was an ideal customer. The day of my hair appointment last week, I had a scare at the doctor's which spiraled my whole day (I'm 9 months pregnant). I called and emailed to reschedule and was SHOCKED at the inflexibility. At first I was told I would be charged 100% of my service fee since it's within the 48 hour window. 100% - in a 48 hour window. When I said I wasn't feeling well, she begrudgingly said I could move it but in order to hold my next appointment required a 50% up front deposit. I told them to pound sand. That's an outrageous way to treat a long standing customer and I can't support these types of business policies. Would not recommend if you ever have anything unpredictable come up in your life. read more

I decided to reach out to Deep Root ATX per the recommendation of a friend who had also just finished chemo therapy and needed extensions. I messaged my stylist twice and never received a response and had to contact the main line to get someone to respond to me. I ended up getting my extensions elsewhere outside of Austin and then contacted them again to see if I could schedule maintenance for my hand tied extensions and they can not do it since I didn't do the initial install with them. I was hoping for a more compassionate and prompt response from this business to help with my hair journey post chemotherapy. I should have noticed from the lack of diversity from their Instagram pages that this place can be selective with who they take on for a customer. They'll work well with you if you're an Instagram influencer, otherwise, good luck! read more

It's been a little over two months now since my last appointment at Deep Roots back in November 2023. I was debating whether I should leave this salon a review or not, but I think if there is a chance to stop at least one blonde girl from going through the same experience I went through, then this will be worth it. Also, I really hope this review will get Deep Roots management attention to maybe look into their teaching practices and overall, at the quality of their services when it comes to working with blonde clients. I researched the best spots in Austin for coloring and ran into this place. They have about 5/5 stars on almost every platform in terms of reviews, beautiful Instagram profile, and look like they know what they are doing. Booking process: As a new client, they made it pretty complicated to get on their books, which made me feel even more interested in getting an appointment with them and also confident that they are good. I started contacting them in September and got my appointment scheduled for beginning of November. Experience: I will not get into all the details, but long story short I ended up going back to Deep Roots 4 times in one month (November) after my first appointment at the beginning of November, 2 different locations, 3 different stylists. The big red flag here is that no stylist had the decency to admit that a mistake was made on my first appointment that resulted in a yellowish blonde on the length with dark and orange spots near the roots that can get fixed only by waiting for the hair to grow and investing in treatments and cuts. Every time when I got called back for "fixing" the problem, they guaranteed that I am going to deal with "their best stylist", that there is not going to be "any damage to my hair" and that they will make it right. I understood way too late that they put so much accent on providing "good customer service" and had absolutely no interest in how this is going to affect the color or the quality of my hair. They ended up refunding my money. However, I ended up with a hair that I can see breaking every day, it was basically fried during those "safe" appointments. The color is terrible, and no stylist wants to do a color correction because of how fragile and damaged my hair is now. I've been coloring my hair blonde for 15+ years and was able to maintain a great color and healthy hair for this entire time. Went to Deep Roots with high expectations for getting an Instagram worthy color - like in all the posts they have on their account... Not for a second I thought that I will have to look like this for months: horrible color and extremely damaged hair. read more

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I'm scared to post a review about Marissa V because I don't want people to steal her limited availability but I won't gate keep! She is amazing at treating my brunette hair. Somehow she's been able to continuously get me lighter without affecting the integrity of my hair. She's not afraid to tell you what she thinks or to tell you no if she's worried about the health of your hair and I respect her so much for that! I get so many compliments on my color and highly recommend Marissa. read more

I was super anxious about changing hairstylists because, honestly, I'm probably the pickiest person on the planet when it comes to my hair. But the moment I met Grace I could feel she knows what she is doing. She listened to everything I wanted and somehow delivered exactly what I envisioned. I couldn't be happier with the result! If you're as particular as I am and need someone who truly listens and delivers super high-end blond that I needed, Grace is absolutely the one!!! read more

i LOVE Deep Roots for so many reasons but the biggest reason is Jenni Mardis. i started bringing my 5yo son to her for haircuts this year & it has been a very healing experience for us both. My son is autistic, nonverbal & has a really hard time with sensory processing especially with haircuts. We tried a kids' salon before & the stylists always felt overwhelmed by him, would rush through his appointments to "get it over with" & he would leave with patchy, weird haircuts. We started seeing Jenni & for the first time in his life, he actually looks forward to it. She's patient, compassionate & is so skilled that she can cut his hair perfectly while he wiggles & jerks his head around. She keeps a basket of fidget toys out for him & shows him so much love & respect. Sometimes the appointments are harder than others, but she is always calm & loving toward him. The first time I left after a haircut with my son, I cried tears of relief on the car ride home. I also really love that no mater how much he stims or squeals, no one makes us feel out of place. Deep Roots is the best salon in Austin for a lot of reasons, but this reason will always be #1 to me. The #2 reason is that my son gets compliments on his hair everywhere we go!! Thank you Jenni & thank you Deep Roots!! read more

Deep Roots ATX Salon - Hair Salons Near Me - Austin, Texas

This is the best Salon in Austin and Robert is THE god of all colorists! Always amazed by the magical transformation of my hair when I visit him. Can't recommend him and Deep Roots enough! read more

The cut was good and the salon and staff are nice. My problem is paying $150.00 for a bob when my hair is only medium in length. I can't afford that and cudos to those who can. read more

David is the best! Always impressed with his skill and precision! I would highly recommend him to anyone looking for a fresh cut and color!