Excellent job loading an airplane into a freight truck! Took his time and was so cautious! Next time we decide to move a plane across country Glenn is our man!! Great customer service and Glen came up With a great way to make it so easy to roll into the truck. We could not have done it without you. read more

Save Tow - Towing Near Me - Livermore, California

Heading home to Fresno from San Francisco at midnight and we got a flat! Went through AAA they sent out Andre, who was AMAZING. Went above and beyond the call! Great customer service, and overall kind and efficient. Hire 20 more of him! read more

Glenn and Alvin came to tow my Mercedes today and I have to say they made a not so fun experience actually enjoyable. They were on time and professional and took good care of my vehicle. Glenn was so nice and personable I felt like I knew him although we just met. Definitely recommend these guys to help you with any roadside service! read more

Awesome and quick service, very friendly as well. Would recommend for anyone looking for a tow. Always cautious of what the customer wants and needs as well. read more

The Guy who came and got my car today i believe his name was Glen. Super nice guy and very professional! very funny and made my morning better!! highly satisfied with my first experience. read more

Broke down tonight in my way home. Tow truck driver named Jacob came out and helped me get my car home. He was super friendly and very helpful. Got me home safe and quick read more

I called AAA this morning to have my chevy towed to the shop and Glenn with Save Tow arrived on time and was extremely helpful. I would definitely recommend using Save Tow and requesting Glenn if possible! read more

Excellent customer service and professionalism. John helped me get our car towed when it broke down two hours away from home. He was so nice and reassuring , while also being smart and getting the job done. The dispatcher left me update messages and was also very professional. She took the time to call the mechanic where the car was going to and confirming they knew it was arriving and then leaving me a message to confirm all was good to go. I cannot recommend them enough! read more

I used this company (through AAA roadside assistance) 3 times in the span of 2 days. The first time they came out right away and jump started my vehicle. The next morning my car did not start again and I called to have it towed to the dealership. However, the technician tested my battery right then and there on the spot and determined all I needed was a new battery. They gave me the option of having a new battery replaced and I went with that. I would use them again in another emergency. Speedy and professional service. read more

Just received a tow from Byron. I requested a tow a little bit in advance so I wouldn't have to wait as long, but Byron was there before I was and even waited 10 minutes for me to arrive. On top of the great response time, Byron's a super friendly dude. I was towed from Livermore to Half Moon Bay with no hiccups. Of the tows I've received, especially through AAA, this by far was the ceiling. These guys are great. read more

Absolute worst service ever. Rude woman on phone gave us run around with several different eta and various reasons why we waited 3.5 hours for a tow. When driver finally arrived he too was rude and condescending. read more

Glenn came so fast and was such an absolute joy in what was a not so pleasant day. He delivered my truck safely to the mechanic shop and sent me pictures to ease my mind. I pray if I ever need a tow again I get someone as responsible and kind as him. THANK YOU! read more

On January 21st I called AAA to have my car towed from Dublin to my home. I then received a call from a woman that was the dispatcher from the Livermore location. My experience with her was not a good one. She was rude and uncaring of my needs. I called AAA back to let them know about my experience with that person and did not want them to tow my car. She resubmitted my request and 30 minutes later my tow driver showed up. And this is when it all changed. Glen my driver was exceptional he was efficient, nice and cared about safely getting my car on the truck. After 10 minutes I noticed he was with safe tow, I laughed and went on to tell Glen my story. He was apologetic and genuinely showed concern about what happened. Glen made this whole situation 100% better and because of Glen I recommend this business. Kudos to him for turning a negative experience into a happy and positive one. Thank you Glen :) read more

I called AAA for service and Save Tow of Livermore called me saying that they would send someone out. Not even 5 minutes after they called to confirm someone was on the way, they called back asking if my driveway was gravel, because if it was, they would not come out because of recent rains. Um, ok. Fair enough. No, it is 100% paved with zero gravel, so where did you get that idea???? Moving on... Tracking the guy, he was getting closer. App said he arrived, which he did not. Where the hell is he??? No call. Still waiting, giving the benefit of the doubt. Finally called. The b.s. response astonished me. (My best, most accurate summary) "Your vehicle is 100 feet from a paved road, the road is a dirt road, it is not well maintained and is not safe for the driver." IS THIS A JOKE?????? My driveway is, once again, 100% paved. AAA was out here less than 6 months ago and over the course of many years, numerous times!!!!! I stated that again, and they kept spouting the same crazy, imaginary nonsense. So I bluntly demanded that the lazy bastard get his butt back to help me out. BRENDA told me to take it up with AAA and hung up on me. But wait! There's more! AAA calls and I do my best to explain the insanity to them. They say what Save Tow told them. So....I'm lying that my driveway is paved???? Obviously, there was a mistake. Ok, it happens, let's move on. The driver got the wrong address. (Don't ask how.....GPS anyone????). I tell them to try again, even offering to meet them at the foot of the driveway on the main road to make sure they get the correct address. Waiting. Waiting. Waiting. Called AAA back. Nobody was on their way and nobody called to tell me! They stated once again the driveway was not well maintained and that is was too dangerous. Holy. Fricken. Crap. How many times do I have to beat you over the head to get you to realize that you obviously went to the wrong address?!?!! Our neighbors, about 50 feet down the road, are making a new driveway and so far it is only dirt, but it should have been clear to the Save Tow driver according to GPS and house/mailbox numbers that it wasn't my address!!!!!! So in desperation, my property owners got on the phone to try and state, AGAIN, that we have a paved, safe driveway and that as AAA members for over a decade, that we have had AAA out dozens of times. It fell on deaf ears. Apparently, the Save Tow driver was such a dim witted, lazy, yellow bellied bastard that he fabricated a story in order to not drive up an inclined, yet paved, driveway that he had his employers convinced that I, the customer, does not know the difference between pavement and dirt and gravel. WOW. So...did they ever own up to it and send someone out? Nope! To whoever drove the truck: You are completely incompetent. To Save Tow: You suck. You refused to listen to your customer and refused to make any attempt at making things right. I hope Karma bites you in the bottom and you go out of business. read more

I got Battery problem in my car today, (4/13/17) and it came on a wrong timing... I was running late for my big clients appt and my car won't start??? I called AAA and they sent Savetow ASAP. Byron, is so incredible and very helpful. He test my battery, charge my car and even cleaned my battery. What a Superior Customer Serve. Byron is very good in Customer Service. I like the way they treat their customers and AAA customers as well. I been a AAA member for 15-year and I am Glad that AAA hire People like Byron, Savetow & Repair in Livermore. Thank You Guy. Ghia R. Digital Specialist Pleasanton, Ca read more

Ive had many containers towed by Gus. He is excellent to deal with. He is efficient on time and does a great job. Gus is defiantly my "go to" towing guy. Thanks Gus! read more

Glenn was awesome! Arrived 15 mins earlier than the expected time. Very friendly and helpful. Great customer service. Very knowledgeable and easy to talk to. Hopefully , I won't need this service again, but if I do, I'll ask for Glenn again. read more

I'm about a year plus late with this review but I had some truck problems right off Vasco on the Livermore side and called AAA and Byron showed up with 10-15 mins with the cleanest truck ever plus he took care loading and unloading my truck .. Big thumbs up to Byron and Save Tow.. Thank you Jeff read more

I don't think anyone wants to have to call for a tow or write a review much less. Nevertheless I found myself calling AAA. My car was way out on South Flynn Road somewhere by Patterson Pass and would not start. I called AAA and the guy had a really hard time just finding me on a map. I explained my issue and he said it would be a little over an hour for the truck to arrive. So we tried to find a sunny spot on this cold and freezing day after NY's. We were very happy to see the big yellow truck arriving in less than an hour. This guy is good as he found us in the freezing tundra of the Altamont Pass area on a lot with no street address. The driver could see we were cold (sorry didn't get his name) and told us to go ahead and go home and he would meet us there to do the paperwork. He was still getting the car on the flatbed when we left. We came straight home, a little delayed by the traffic, and barely managed to park our car and get out when the truck pulled up! He almost beat us home! How did he do that? I don't care actually because he was friendly, courteous, on time AND he delivered our vehicle almost too quickly. Thanks Save Tow! read more

Byron at SaveTow showed up in only 15 minutes to rescue my keys from inside my car. I don't know how that happend (Ha Ha). Thanks for the quick response. Mike read more

I had a dead battery and called AAA for road service. The driver, Byron arrived within 10 minutes of my call - I was shocked. 10 minutes? That's unbelievable. Byron was friendly, professional and he obviously knows his stuff. He told me exactly what he was doing and showed me his tester explaining the test results for each of the tests performed. In my opinion, he was efficient, personable and did I say efficient?! If I ever need AAA in the future, I sure hope Byron is my guy, I really like him! read more

Thank you Byron! Went to get coffee and came out to a flat tire with a nail in it. My low tire pressure warning light had gone on while on the way to Starbucks but I didn't pay much mind to it until I came out and it was completely flat. I just got these tires too, maybe 2 months ago! I was so mad. I called AAA and they quoted an hour so I figured I would get comfy in the Starbucks and do some homework while I waited. 15 minutes later, I got a text from AAA saying Save Tow was there! A bit of brightness to this whole situation! Byron responded to my call and put my spare on with ease, and in total took maybe 10 minutes maximum. He also mentioned that I should invest in new lug nut caps for my tires because mine (Ford) were not the best and could eventually strip. He mentioned that he has been in the business for 15 years and has seen the type of lugnuts I have become a problem in the long term. I really appreciated his honesty and how I really felt like he was looking out for me and my safety! Had he not told me this, I would have never known to start looking for different lug nuts. Thanks for all your help, Byron! read more

Needed to have my battery jumped. Byron showed up in less than an hour and got me on my way in a few minutes. Quick and easy.

Save Tow saved me again! I purchased a used vehicle which was not running and needed a tow back to my home in San Ramon. I spoke with George at Save Tow and explained my dilemma. Vehicle in Hayward, I'm in San Ramon. George coordinated the pick up with Save Tow in Hayward. I was able to stay in the comfort of my home while the Save Tow driver picked up my purchased vehicle in Hayward and delivered to my home. You can't beat that for convenience! Thank you George and Save Tow! read more

I have AAA, they called Save Tow to try to put air in my tire or tow it if the tire won't hold air. I was in the city of Tracy. 1:16 PM - Call made to get tow truck 2:05 PM - Small truck arrived to fill tire with air, didn't work. so he called for a tow truck 2:15 PM - Call made to get tow truck 3:50 PM - Tow truck arrived The main issue, the guy that showed up to tow my car was grumpy, angry etc. He greeted me with a snide remark, tried constantly to belittle me and made me feel like I was an idiot. I then refused service because I didn't want to get in the truck with this guy nor take anymore of his attitude. read more

Gorge is truly helpful. I am very grateful to have his help with my car. He is very responsive. I am VERY happy with the service they provide. They are really honest and giving a very good price for service. - BEST SERVICE - BEST PRICE - NICE and RESPONSIVE read more

I was truly impressed by David F.'s service today. I had a flat tire and tried to use a jack to lift my car and replace the tire. However the jack was frozen because it's never used and kept in my car for 7 years. I called AAA and David came quickly. Not only he replaced the tire quickly, he also provided many useful suggestions on how to maintain the healthiness of tires in a hot weather. I am very thankful for his help and advices. Great job, David! read more

I had to call AAA twice. The first guy that came out obviously didn't know what he was doing. Took over 30 minutes to understand unlock my door. After that he was "UNABLE" to jump start my car. Had to shell out $80 for a motel as I was at work and live an hour away. The next morning called again to make sure they had the right equipment to tow me as we couldn't get it into neutral. Gus showed up and in less than FIVE minutes, jumped me and had me on my way. Lost out on a days pay ($250) plus the motel room because the first guy (kid) apparently didn't know what he was doing. Called and spoke to the manager who said he would look into but I haven't heard back. Will never use again! . After talking with Joe, who admitted Luis was new and didn't know much and stayed hybrid are difficult and dangerous to jump start I asked about compensation for my motel room and lost wages. He flat our refused to make any restitution. Next might be small claims court read more

Byron was fantastic. He arrived in about 15 minutes and then thoroughly guided me through the process of assessing the battery. He advised that a new battery was needed and was able to quickly install a new one on the spot. And when the entrails of some kind of animal burst out of the engine during the assessment of the new battery, he was surprised, but never lost his cool. The man is a true professional. Thanks for a memorable day, Byron! read more

Hands down one of the best experiences while getting towed. Jacob was fast,professional and had a great attitude. I hope i dont get towed anymore but if i do i hope i get jacob. read more

Save Tow did an excellent job for me this morning. Glenn arrived just minutes after i called. Brakes and steering were out, but he managed to get the 3/4 ton truck up on his and got me to the repair shop in very short order. He knew just where to deliver the truck and was a wonderful guy! Save Tow is lucky to have such an awesome customer service oriented employee. I hope I never need another tow but if I do, I hope it is Glenn that shows up. He was awesome! Mitch Carter Livermore read more

This review is long overdue. Byron was kind and patient. He responded to my call during a peak time when the wait was over an hour for a driver to tow me all the way home which was out of his service area. It was around midnight on a Friday night and he waited in his truck behind my vehicle to make sure my daughter and I were safe until the next vehicle arrived. He said "I wouldn't let my wife and daughter be on the side of the road, so I can't let you." What a nice guy! He didn't have to do that but his kindness made ya feel very safe. Thank you Byron! read more

Got a flat on the freeway today. Glenn showed up quickly and towed me to my local shop. Really impressed by his response time. Glenn is a super cool guy and very helpful. Would def recommend to anyone who needs a tow. read more

January 24, 2016. My car battery was dead. A call to AAA brought Bryon #31028 within 30 minutes (he would have arrived earlier but I'm in a gated community and hard to find). He had a hand held machine that confirmed the battery was dead and "needs replacement". Where do I get a battery on a Sunday morning, 9:45AM?? Bryon carries one in his truck and replaced it within 10 minutes. He went over the warranty and I was on my way to an event in SF. Bryon is courteous, friendly, competent and speedy. He did an excellent job. read more

"It is what it is!" Is what the mean and rude lady told my fiancé and I after we arrived 4 minutes after 5pm and got charged $115 extra. She was so mean and angry that we arrived after 5pm. She yelled at us when we walked in, "we're closed!!!" And than she glared at me yelling at us to come back tomorrow. We said we're from out of town so we need it now and she looked like she wanted to hit me, I was so upset I started crying. Which was humiliating and embarrassing. Our ticket was close to $500. Now, we won't be able to pay our utility bills and my children will suffer. And I advise everyone to stay clear of this horrible place. read more

I'm writing this on behalf of my work (Ambient Heating And Air) one of our technicians was on Patterson pass when he got an error in his van regarding his transmission. He put it in neutral down the hill until he got to a safe stopping point. He called and the driver was out in less than an hour. Glenn was punctual and helpful in getting our guy safely off the road and to our repair shop of choice in town. Very helpful in a situation that was extremely stressful. Thanks Glenn! read more

We had a dead battery and called out to AAA on Saturday morning 6/20. SaveTow showed up about 3 minutes prior to the time quoted. The technician, Byron, was EXCELLENT!! He was thorough, knowledgeable, and exceptionally courteous. He conducted a full assessment of the battery and gave us a report. Gave us a jump start, insured that everything worked and sent us on our way. Thank you Byron and SaveTow!!! read more

It's 4th of July afternoon and I am stuck with a dead battery! We called AAA and they sent Byron. He was the best. Figured out the problem with his magic diagnostic machine, and even had a new battery with him. I thought we were gonna be out of commission all weekend waiting for the shop to open... Super glad we have AAA. Super glad we got Bryon. Super glad it's fixed - Happy 4th of July! read more

Had to get one of my company vehicles towed to the shop this morning and Glenn from save tow came out and did a real great job. Quick, courteous, and knowledgeable new exactly what he was doing. If I ever need assistance again I will definitely request Save Tow as my preferred tow service provider. read more

Called AAA For Road Service, I Met Glenn, He Was Very Helpful, And He Went Above Great Customer Service. AAA Is The BEST, Thank You Glenn For All Your Help. We Need More People Like You. read more