The old sassetta was one of my favorite restaurants. When they closed, I was super bummed. I was very excited to see it would be in my favorite hotel, the joule. It is a very pretty spot for sure. Their wine selection and glasses are just sexy. The staff we met were all very nice, however, our service wasn't great. Our server came by only a few times to take our order and then to ask if we wanted the bill. At no time did she fill our waters, fill our wine glasses, bus dishes/ silverware or check on us. I guess it's the old fashioned part of me that wants someone to fill the wine glass. It's appropriate for a restaurant that's supposed to be of this caliber. And if we ask the server if there is a sommelier, I'd prefer not to hear that they can give us recommendations unless they actually do really know the wine list. The beef tartare was very disappointing. There was less than a small palmful of actual meat, with a super large piece of bread. It didn't make sense. It also needed an acid. The meatball appetizer was good. The pizza also was OK. The star of the show was the ricotta agnolloti. Now the pasta did not come out hot. It was lukewarm. Lucky for them, the flavor was so amazing that the temperature is forgiven. That was a darn good pasta. I drive very far to go to dinner. I likely won't be back unless I'm staying at the joule. I honestly was a bit bummed by the experience. read more

I had been to the old location of Sassetta a number of times and was a big fan. After reading the mixed reviews of this location, I came into our dinner skeptical but still hoping the quality of food would present like I'd experienced before. We had a party of four and dined at 6:30pm on a Saturday. The semi-new (almost a year in) restaurant in the Joule is beautifully decorated and a classy, upscale yet trendy feel. We had no problem getting a reservation, but the restaurant did get somewhat crowded closer to 7:30/8. The first and main negative driving a loss of star is that the service is as slow as many reviews have claimed. We had two waiters, both extremely friendly, but were slow to take our orders and left water glasses empty for too long. Our dinner ended up taking just shy of 3 hours for drinks, appetizers, meals and no dessert. For food, overall still very impressed as I had hoped. We had the meatballs, Italian sausage pizza, rigatoni and gnocchi. The meatballs had good flavor, but were cold and quite small for the price. The Italian sausage pizza was fantastic, and the rigatoni ever better - highly, highly recommend these dishes. We all ordered a side of chicken with the rigatoni. The gnocchi was alright, but was also cold and not near as delicious and flavorful as the rigatoni. Overall, our experience was a 7.5 out of 10 (about 4 stars). Great food for the most part, slow service but with expectations set it will be a good experience. read more

Mushroom salad was over seasoned and lobster spaghetti was overcooked and clumped in not edible. Food was mediocre and service was lacking. Pizza is only thing I would recommend. read more

Sassetta - Lobster Spaghetti - Italian Near Me - Dallas, Texas

Every aspect of this place is amazing. The atmosphere service food and drinks are all wonderful read more

I'm torn on the rating . The service was outstanding and the food was ok. Our friend made the reservation for the wrong day, but the restaurant was still able to accommodate us. Our waiter Pierce was friendly, knew the menu and was patient with our inquisitive friends. They had a beretta salad which was amazing!!! Order 2 it's so good. We also had Gigante Beans, these were cooked al denote with little flavor except from the relish it was coated in. Highly recommend the Cauliflower Salad. Full of flavor and texture. The ice berg was simple but tasty. The Pork Coppa Steak was interesting, I'd eat it again. It's not what you expect. Chicken Milanese looked like 2 Chic Fila breast's coated in Sriracha sauce and had similar flavors. Tagliatelle Bolognese looked and tasted like hamburger helper. Crab ravioli had a weird flavor , we sent it back but we're still charged for it (was later removed) Lobster FRA Diavolo replaced the crab ravioli and was delicious!!! We had several drinks, expect slow bar service. read more

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Valet is only free for two hours, then they charge you $20. We were 10 minutes late on a Tuesday night and they still charged all 4 people in our party. Food was good. Service a tiny bit slow. I would recommend. I think pricing was reasonable and the room on the Main Street was a good vibe to see the pedestrians. Without valet issue it would have been 4 starts. read more

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Our server was fantastic! The food was amazing and very fresh. We enjoyed our drinks and the ambiance of the restaurant. I highly recommend! read more

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Honest review. The drink is what got this place the stars. It's a funny I can't really remember the name, I believed the second word of the 2 part name is Tutto. Strong, creamy, and sweet. Very delicious. Our server was nice, she explained the menu but her descriptions didn't match the food in my opinion. I ordered the lobster spaghetti and boy did it taste like some basic spaghetti. The sauce tasted like something from the grocery store, poorly plated like I was going to sit in front the tv on a tv stand tray. The few cubed pieces of lobster were bland. Overall basic dish. Not worth the price at all. The lasagna my friend ordered, she did not like, small square drowned in sauce. She ended up sending it back. Know you will be there longer then 90 mins so if you used valet expect to pay $20. The service isn't fast so it's really not complimentary. Overall, I won't be back unless my job brings us and foots the bill. read more

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Hotel: awesome. Restaurant: nice atmosphere. I stay here often and 100% of the time the waitstaff seem off put by my presence. I don't know if it's a race thing at the hotel or a race thing in Dallas but everywhere you go here waitstaff act like they don't like to serve black people. It's kind of crazy to spend $700 a night staying in a hotel where people treat you like you're homeless. Dunno. I like the hotel so will stay there again but I just got another example of how weird the staff is here toward blacks. It's unpleasant. read more

Decided to try this place out after checking out an event at the Eyeball. It was super convenient since it was located right across the street. The restaurant is located in the Joule. We didn't have a reservation, but we were seated immediately. Our waiter, José, was energetic and kind. I ordered a seasonal pizza that had chicken sausage, peppers, jalapeño and drizzled honey. My significant other ordered the filet mignon with whipped potatoes, broccolini, and appetizer mushrooms. For drinks, an old fashioned for him and espresso martini for me. We waited nearly 40 minutes for our food, as the look on my face expressed impatience, we were finally told that there was a mishap. The chef accidentally put pork sausage instead of chicken and it had to be remade. I wasn't happy about having to wait longer, but I appreciated the transparency and José recognizing that it was pork because I absolutely do not eat it. When the food finally arrived, everything was tasty! The manager came over twice, apologized and comped my pizza and martini. That's great customer service right there!! Some other restaurants can certainly take note. Overall, I will be back to give them another try. read more

Delicious! Came here on a Thursday night for a 9:15 pm reservation after an event on my birthday. Ambiance was very nice and easy to chat with my husband across the table. Staff was very nice and explained the menu as it was our first visit. We ordered a pepperoni pizza which was a great size for two people. We also split a pasta bowl with duck and both were full of flavor and cooked to perfection. By the time we finished dinner place was preparing to close. The hostess came over and apologized that the kitchen was closed and they would not be able to bring any dessert even though they knew it was my birthday and she apologized and walked away. I was a little put off but shortly after our waitress said that wasn't true and of course they could bring out any dessert I wanted for my birthday and they delivered. Overall, I had a wonderful dinner and dessert. I will definitely go back. read more

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I was here for dinner the service was absolutely fantastic, I had the CRISPY SQUASH BLOSSOM that were absolutely delicious, the PASTA DI AGNELLO ALLA BOLOGNESE that was very good and the SALSICCIA DI POLLO, I would definitely come back read more

Food is amazing try the rigatoni or lobster spaghetti now open for lunch ask for Jessica read more

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This is one of our favorite spots downtown Dallas. Try the chopped salad. It is perfectly dressed. We also always get the pepperoni pizza. It has a perfect crust and toppings. The service is great and the atmosphere is quiet but fun. read more

We hadn't visited this restaurant since it established its new presence in the Joule Hotel. In retrospect, it would have been better to hold on to old memories. Almost every aspect, especially the food, was a big disappointment. To name a few of the dishes, the "calamity" pizza, the "debacle" meatballs, the "tragic" tomato sauce and the "misery" sour espresso. One thing was far above average, that was the pricing for the dishes. In italiano diremmo "triste". I rate it an "avoid". read more

This place is ridiculous - they enforce 20% gratuity for a to go order. The manager then make thing up saying this is for package fee???? read more

Sassetta - Italian Near Me - Dallas, Texas

For the fans of the old Sassetta that used to be in the design district, look no further than this review for confirmation that Sassetta is back baby. Everything on the menu is not only as good as it was before but I would argue better. For starters the drinks have been overhauled, don't get me wrong the previous Sassetta had amazing cocktails but this new one's are even better the - Sassetta in Rosa is a must have. The meatball appetizer was what we ordered and it turned out great. Highly recommend the bolognese and the lobster diavolo. But we all know what you're looking for. Let's talk burnt honey pizza. I can thankfully say it is back on the menu and almost exactly like the original. We had some contention at our table some believed it was exactly like the old Sassetta and others believed it was tweaked a bit and tasted a little different, regardless we all agreed it was a must have so don't miss out next time you visit! read more

Amazing!! My boyfriend and I are visiting from Austin for our anniversary and had the most amazing time dining here. Food and service was beyond amazing. Tay was our server and gave us impeccable service! Would def recommend and will be coming back. Also, I am gluten and dairy free - they offer gluten free pasta and pizza, but decided to have a cheat day since the only dairy free option was the lobster spaghetti (supposedly their top seller but I am not a seafood fan). 5 stars from me!!!' read more

Nice brunch spot with a short menu. Everything is great but the Venito's Old Fashion is delicious! Nice ambiance and would return when back in Dallas. read more

I didn't know what to expect coming here (I picked a random restaurant that was located downtown), and I ended up enjoying it immensely. I made reservations in advance, and we were seated upon arrival. The location is cool in general as it's inside the Joule. And the atmosphere inside the restaurant, I really loved. It was beautiful. Our server was attentive and friendly. The drinks we had were strong and packed a punch. I ordered a pizza, and I thought it was good, but I'm curious about the rest of their menu offerings. Overall, had a great experience. read more

Sassetta - Restaurant area - Italian Near Me - Dallas, Texas

The only reason I'm giving this place a 2-star rating is because of the way the manager handled a customer-service related situation. We were a large party of 11, and one of the individuals had to leave early for a personal emergency. Before the plates had come out, she asked to cancel the order and hurriedly left, thinking it was all taken care of. However, the waitress still brought out the plate while we were all in the middle of eating, and mentioned that the food had already been made and couldn't be taken back, and they still needed to charge for it. Since I had planned the entire event (it was a birthday dinner for a friend), I took on the responsibility of figuring this out, so everyone else could enjoy their night. This was now MY food, and I'M the one who had to pay for it- which was understandable. But, I tried the plate (it was the crab linguini), and it tasted awful. The pasta was far too sour from the citrus, the chili flakes were tacky and too strong, and the crab was rancid. Overall, I wasn't happy with this plate, and I definitely didn't want to pay $36 for it. I brought the waitress back and explained that I understood the extra plate would be charged to me, but now it was an issue of not liking the food itself and wanting to possibly swap it out for something else. You would think, any restaurant that wants to keep its customers satisfied and comfortable would gladly offer this- it wasn't food I was okay with eating. Instead, the manager came out and bluntly placed the food back on the table, said there was nothing that could be done. "The plate was already made and it needed to be paid for". Not only was her tone upsetting and extremely unaccommodating, but it was a horrible way to handle what could've been an opportunity for kindness and top-tier customer service. The way I see it, it was a bad plate of food; It doesn't matter if it was a cancelled order from someone else or not. It wouldn't have been an issue paying for it if the food was good. Overall, this ruined our night and we won't be recommending this place to anyone. I would, however, like to point out that before this situation, the waitress and hostess were really kind and accommodating, especially for such a stressful amount of people at once. The ambiance of the restaurant is very aesthetic and a solid dinner spot for a nice atmosphere. They even used the candles I bought for the dessert we chose for the birthday. Just wish they would've met basic customer service needs and expectations, so I could recommend it to others. read more

Really enjoyed our dinner this past Valentine's Day at Sasseta. The food was surprisingly really good for a hotel restaurant but the service was a tad slow. Waited almost 45 minutes after my salad was picked up for my main entree to be served. read more

It was okay. Drinks and Cesar salad were fire. Our service Jessica was absolutely fantastic. Location a little loud due to outside area. Valet kept speaking about a $20 fee after 2 hours. So that was a major issue for me...My thing was like "Dude ok I heard you" But all in all it was ok. read more

Service is outstanding. The mussels were perfect with a hint of heat but not overwhelming. The wine pairing went well with our pasta dishes. I would order the spaghetti bolonaise again. Our server Tay was attentive and knew the menu and how the food was going to be prepared. read more

My daughter wanted to try this location while I was in town wedding dress shopping with her. Will definitely be returning and now on my list. Superb service. Food was on point. Atmosphere was clean and not distractive or over done. read more

What an amazing experience!. I had lunch with my boss. I arrived early and asked for a drink to be named after her. They were so accommodating and welcoming. The salad I ordered was very fresh! Highly recommended read more

Sassetta - Wonderful atmosphere - Italian Near Me - Dallas, Texas

Our server Brie gets a five star for hospitality and professionalism . The restaurant gets a five star for design and decor. Food is a four. What puts a 'bad taste' in my mouth is the attitude of the manager. When a customer gives feedback to the manager relating to a problem that was caused by the hostess, it's not good when the manger gets defensive. That shows a lack of professionalism and hospitality. It's a big deal because the manager sets the tone on how the customer experiences the restaurant. She can wrap up the experience with a 'cherry on top' or just make the situation worse. Overall - 3 (because of the manager and hostess who both get a 1) read more

I haven't seen a lack of awareness from a hostess/manager quite like this. We had a reservation for 8:30 pm on a Saturday evening in which we showed up on time. It wasn't really a problem as we weren't in a hurry, even though there were numerous tables open. After nearly a half hour (patience had worn thin at this point), we were told our table would be ready momentarily. At this point we inquired about an open table in the corner with a nice view as our preference and told that would be okay. A hostess/manager type then thought it was a good idea to take an attitude with us and ask us to take another table in the middle of the aisle because it was ready. Why this woman thought it was acceptable customer service to take an attitude with guests that had already waited a half hour past their reservation time is beyond my comprehension, so we decided to leave. read more

Your happy hour menu looks very tempting n Delicioso. I would recommend it to all of my family. I love Italian food really good Italian food. My family does too so blessings to y'all thank you. read more

Service (1 star), Food (3 stars), Cocktails (4 stars), Atmosphere (5 stars). Summary: much better places in Dallas, the old Sassetta was significantly better. Keep reading if you want to know why. Impressive what they've done with the space. Beautiful on the inside. Our group of 5 each started with a cocktail and they were all very good, but everything kind of went down from there. It took forever for our waiter to come over and fill our waters and take our order. We weren't sure what 2 bottles of wine to order, but instead of offering help, he said he would come back in a bit. Which took forever again. Our waters stayed empty the rest of the night unless we flagged someone down to fill them. We didn't get much direction on how to order (shared or individual) or how much to order. We decided to go shared, which I would advise against. It would be better to share a few apps and then everyone get their own main course. I would tell you what we ordered, but nothing really stood out to me, except the fish. The fish of the day was a snapper and was probably the best thing we ordered. The food wasn't terrible, but it definitely wasn't great, or worth the price. We ordered 3 appetizers, 1 salad, 2 mains, and 3 pastas. 1 bottle of wine. For 5 of us, we each had a very small bite of everything and left full-ish, but each of our tabs were $100. Take my advice and try Lucia, il Bracco, Nonna or any other well know Italian place in Dallas and you'll spend less money for far better food and superior service. read more

Perfect evening! 11 of us and not one complaint. First off, our server Melinda was profoundly a part of why this evening was so enjoyable for our group. Melinda was very knowledgeable about the food, proficient and able to keep up with our gregarious group with her wit. The ambience was perfect for our 50th birthday celebration. A long table by the large window overlooking the bustling street on a Saturday evening in downtown Dallas was the perfect way to people watch and our loudness as a group felt tucked away from those having a quiet, romantic dinner deeper inside the restaurant. To start: the selection of specialty drinks were less on the sweet side and more leaning towards spices and flowers. Ok, the food. WOW! We were given some delicious appetizer recommendations for the table to share. Although the plate was small, the flavor of each tomato braised meatballs with whipped ricotta well made up for its lack of size. The Burnt Honey pizza was fabulous but this could also be considered more of a dessert pizza bc of its sweetness. Although, we had no problem devouring the 2 that we ordered before our meals. Not necessarily something I'd want as my meal, but don't miss it as a sharable! The Caesar salad was so fresh and made with a butter (or bib) lettuce, not your typical romaine. The taste of the dressing was spot on. Just enough peppery bite. The smell alone is noteworthy. Now on to the entree's. My lobster spaghetti was probably the best meal I've tasted in a very long time. The same sentiment was heard by all 6 of us who ordered it at our table. The pasta was cooked to perfection. The small bites of lobster were the perfect texture (not gummy). The sauce was light and delicious. The piece de resistance was a sprinkling of pistachios on top, giving it a hint of a nutty flavor with an occasional crunch. Conversations I heard across the table about our food selections...the lasagna (which had a very nice heavy red sauce) was 'the most tasty lasagna she has ever had. Perfect amount of kale'. The Rigatoni had a 'spicy kick but deliciously plain.' Fish was 'fabulous' and the steak was 'tender'. The steak does not come with any sides. The restaurant was out of a few items (table bread and only 2 ribeyes left) but Melinda and the chef made sure that we had something of a sliced garlic bread to enjoy. I think it's pretty obvious that I would highly recommend Sassetta and it will become a top choice on our favorites list. Noteworthy: parking is valet-first 2 hours complimentary-$20 flat rate after that. Drop off car in front of the Joule (Main St). Pick up in the back (Commerce St). Inside the beautiful, narrow Joule lobby, you are just steps away from the speakeasy Midnight Rambler, also a quaint lobby bar and a very good restaurant called CBD Provisions. read more

Sassetta - No food pics. Too busy eating and enjoying it! - Italian Near Me - Dallas, Texas

The worst 3 hour meal I've had in a long time. The food was terrible, service slow- 3 hours and then valet charges $20

The food, the service, the ambiance. Every single thing was incredible. Went here for Valentine's Day with my husband and then went to Midnight Rambler afterwards. Can't recommend it enough! We want to go back and try every single thing on this menu! read more

I was brought here as part of a work function and the overall experience was about what I would expect from a place used for a corporate team meal. They were able to accommodate our large-ish (10 people) group in a semi-private area. They have a great selection of wines and the MASSOLINO MOSCATO D'ASTI was particularly good - chilled, refreshing, and very fruity. The menu can be difficult for some diets as there are not many vegetarian options available. For the price and the quality of service I was under whelmed by the food. The ribeye was fine but lacked any flavor or distinctive flair. The Cesar salad was the shining star, which isn't necessarily a good thing when a cut of meat like a ribeye is on your plate. Overall it was a fine place for an after work social hour and it did make me go pick up a bottle of Moscato d'atsi from Costco. read more

Recently moved to Dallas from New York City and found this gem of a restaurant downtown. Great ambience, great staff, and wonderful food. Had the meatball appetizer and the short rib both of which were excellent. Relaxing dinner, not rushed, and just a great overall experience. Will definitely be back. read more

The service at Sassetta was horrible. The server refused our drink order and insisted on taking food order first and they were very unpleasant about it. We talked to the manager to no avail. Instead of having a nice dinner we cut it short got some pizza an bolted from this place as soon as we could. The food was good though, the ambiance was pleasant and I would have rated it much higher if our night wasn't ruined by the service. read more

Food was beautifully plated. Portions were small and flavors were there, just not appealing enough to want to finish our plates, between octopus, spaghetti and sabayon. read more

The server was the best part and the Birratta second. Ambiance was fantastic. Must go in Dallas read more

Sassetta - Grilled octopus! Yum - Italian Near Me - Dallas, Texas

We went here for nye dinner. Had to wait 20 minutes for our reservation that was made a month ago. Service was slow and the food was not good. Expected more for $140 a person. read more

Worst place to celebrate a birthday. Our wait for food was 45 minutes they not allow you to ut your cake in there unless you pay a 45 dollar cake fee.. and over price.. I don't recommend this place at all. read more