Hopefully this review will be helpful to everyone reading the mix of reviews ranging from five star to one star.... Here's the thing, customer service really isn't that great, but unless you're an idiot, you don't go to SAS for customer service.
Have you ever stopped at a yardsale or thrift store and found "The Find" of the century? The kind of "Find" where you think the person selling it must have no idea how much it is really worth so you snatch it up and excitedly tell your friends for the next two weeks what an amazing deal you got? That's what SAS is to the fabric world. You can get high-end, expensive fabric at prices you will not believe. And it's not just the pricing, SAS has fabric and notions you will not find anywhere else in the Phoenix metro area. Items you may not even be able to find online, and IF you do, it will cost ten times as much plus you have to pay for shipping. Also, unlike regular retail stores, they have a high rate of turnover in their stock so you will likely find new treasures every time you visit.
SAS sells mill ends. Mill ends are the left-over textiles that are produced for industry purposes. For example, say CompanyABC decides to produce a line of worsted wool suit separates. They would request a certain amount of worsted wool and notions (zippers, buttons, trim, etc) be produced from various factories (i.e. "mills"). Productions are usually run in large batches. Anything left over from the last batch produced, after the order was filled, ends up in places like SAS. Their product is vastly different from what is carried at JoAnn Fabric or Michael's (Joann and Michael's product is produced for retail purposes)
Back to customer service: You wouldn't go to a garage sale or bargain basement store for their customer service, so don't be like these other people and go to SAS expecting resort quality customer service and then whine about it when you don't get it. BUT... customer service at SAS is NOT as bad as some would lead you to believe. Yes, they are busy and sometimes socialize too much, but no more so than other retail employees. I have always found them to be approachable (even when I had stupid questions). The key is to be respectful and treat the employees as people not slaves. The only time I have ever seen SAS employees be rude to someone, well, let's just say they deserved it and I would have probably behaved worse. The lady was an utter *insert expletive here.* read more