These guys are great. I have taken my car to get all kinds of work done always left happy. They are…read morea NAPA certificated auto mechanic. Which means you get warranties on most NAPA parts. They are a bunch of honest guys. I once brought my car in for new breaks. However, they called me back and told me my breaks where fine and just dirty. So they cleaned them off and sent me on my way for no charge. What other mechanic would do that? My only advice is to get their when they open first thing. (7:30am) They fill up fast and usually have a very long line of cars to work on and inspect.

Spent iver $1500 for a new a/c cindenser to be installed. They installed a faulty one and wanted…read moreto charge me all iver again to fix. I would not recommend. Go around the corner to Lotesy and Hardy instead, where they stand behind their work.

Amazing service, great people, affordable and valuable. It truly is a great shop in Richmond.read more

Love love love Tim and Lindsay!!!!! Extremely trustworthy people. I can't trust anyone with my car…read moreother than Tim.

Big, beautiful dealership & service shop. James was friendly and informative when setting up my car…read morediagnostics appointment (in person). Courtney called to give me the findings, emailed me the breakdown and was very accessible when I had more questions. At pick up, she adjusted an error on my bill quickly and smoothly. Throughout the entire process, I felt well taken care of as a customer and thankful for the promptness of the schedule they keep. I always like to note my appreciation for pleasant interactions with staff, and at Luck Chevrolet, Courtney & James made this experience enjoyable, despite the fact that car expenses are such a drag. Would definitely recommend.

Have been A customer for years and will NO LONGER be worst business I have ever dealt with in my…read more40 years of buying vehicles definitely not the Luck family no mo

I needed my tire pressure checked and did not have an appointment, but they fit me in…read more and were able to resolve the issue quickly. They also had a nice big area inside where my kids could run around a bit while waiting. Amazing, polite, and competent. Highly recommend!

Excellent, prompt service. I was impressed immediately at the friendly customer service, the…read moreappearance of order and cleanliness of their shop and very happy with their Service Advisor. Every question and concern I had were answered and explained in detail. Estimate was discussed and final bill was close but actually less than I expected. I initially just dropped by to discuss my needs and made an initial appointment for an annual vehicle inspection. Upon my return visit following their initial inspection I was informed of necessary repairs and estimated cost were discussed. I was offered an appointment a few days later to drop my vehicle off in the evening and the Service advisor called me early the next afternoon reporting repairs were all completed as well as an oil change I requested. When I picked up the car I was informed of an ongoing issue that needs to be paid attention to at this time and told this will require future repair but isn't absolutely necessary at this time. I felt my bill was very reasonable, service was very prompt and my overall experience with this shop was great. I hope to be a regular customer for all my automobile needs and recommend them highly. I would give them more than five stars if it was available

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.

This review is for a pre-purchase inspection…read more Robert and the family at Lufteknic continue to amaze me with their patience and knowledge. Lufteknic spent over 2 hours inspecting a pre-owned Porsche for me. They reviewed the machine end to end and provided detail on the good and bad, as well as went over the machine diagnostics with me. He has seen various conditions of these cars and had so much perspective to offer. He was honest about the features and condition of the car. I do not know my current car at this level of detail He knew what to look for - and could flag non-obvious signs of wear, impending replacements, leaks, extra features, etc. he was able to reveal history of the automobile - the bumper was replaced, but it had original paint, and bolts etc. I was intrigued with all of the details. They provide expertise details about the car that enabled me to move forward with questions answered. I rely on their honesty, professionalism. He's more than a mechanic/owner -more like a subject matter expert. Lufteknic minimized the risk of purchasing a pre-owned car by uncovering facts during the pre-purchase inspection! Thank you again Lufteknic! See you in 2015!

Called for a quote. Robert called back and his response to the quote was, "the repair is worth more…read morethan your car..." Then I pressed further for a number. He said, "thousands...". Then I asked ok how many thousands? 2-20? At that point I was not interested any hearing anything further from Robert. Please be professional and give prospective customers an actual price. Waste of time.

My 2014 Pilot was in need of some brake love. Lot of shaking and vibration. I recently had the…read morebrakes repaired at another facility about 20k miles back and the vibration was still there. I honestly think the other facility left something out because after Laura and the team at RVA walked me through the issue and subsequently had it repaired, the car handled like a dream! Thanks all. Highly recommend. Thanks for fitting me in as well on short notice.

2nd time coming here for car inspection! They do get busy, but they always manage to get me in on a…read morepretty short notice. I'm super happy with how fast they work through inspections! Paid the standard $20 and waddled myself out in about 30 minutes :D