I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Great service and friendly staff. I've been using them since 2006. They have my trust.read more

Brian was quick to respond and completed the install just a few days later. Their pricing was very…read morecompetitive.

Love the system we received. but a little damage to the siding…read more He was quick and efficient for installation.

previously I had them come out and deal with a plugged up toilet drain. that went pretty good for…read moreme. this time, they got to install air conditioning for me. all in all, this has been great. I've got only one gripe and it's a real "first world problem" because I didn't get a thermostat that could be controlled with Apple HomeKit. I know I'm whining a bit. in truth, things didn't go perfectly. we had a fan and light switch check out of the chat while they were here and there was just no way they had anything to do with it. but, they took care of it all the same. getting the hardware installed went smooth. the wiring for whatever reason became an issue. turned out something needed a firmware update and the wiring corrected thereafter. so, I had one cold morning before it was all perfect. I believe you see the best from a company when things don't go perfect. there were some hiccups but, all was handled splendidly.

Our undermounted bathroom sink had become detach (needed clamps and glue), so we needed a plumber…read more We live on Bainbridge Island, but financially are of the middle class. We had Hart Plumbing come out. (They are one of the few plumbers in Kitsap County willing to service Bainbridge Island, so we were excited about that.) Thomas Castrataro came out to assess the job. He could not tell us even a ball-park estimate of how much time the job would take. He also could not tell us how much money it would ultimately cost. Finally, with considerable prompting, he said it would cost us $1500. If the job was going to take a max of three hours (more than enough time), that meant Hart Plumbing's Thomas Castrataro was hoping to charge us $500 per hour. Thomas came back with a second offer of $1000, but the $500 difference between the two offers, coupled with the fact he was going to drive to Silverdale (rather than just go to ProBuild or Ace Hardware on Bainbridge), charging us for that time and 21 miles driving (each way) also shook our confidence in his professionalism and his acting in good faith. Despite the fact that I had articulated that it was the sink that needed fixing, and the fact that Hart had a very spacious van, Thomas didn't have the materials necessary to re-attach the sink. He said he might have to drive from Bainbridge Island to Silverdale, because he didn't have an account with ProBuild or Ace Hardware on Bainbridge. Does that sound professional? We appreciate that Hart comes out to Bainbridge Island. (Other plumbing companies do not.) But frankly, we felt completely used, and will never recommend Hart to anyone. We had to hand Thomas $75 (plus tax) for no service (Hart's policy), which was painful. We thought Hart would at least have sent a plumber reasonably priced and acting in good conscience. We know there are many affluent people who would be willing to pay $1000 or even $1500 for this 3-hour max job. But frankly, we felt taken advantage of, and will NEVER call Hart Plumbing again: This company is a big red flag.

Kaden arrived a little early for our furnace and heat pump maintenance and component performance…read morechecks and he did a thorough job, as demonstrated by Crystal's 36-item checklist, completed with thorough notes, and at reasonable cost. Next August I'll call Crystal again to schedule another maintenance and performance check, no prepaid annual maintenance agreement required. This is the right way to do business.

Service is always great, quality is #1. Value is better than we have ever had. We can always count…read moreon Randy for services on our furnace and heating system and have been working with him for over 30 years. I would recommend him to anyone.

What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

This is a great smaller business who treat you right. I bought a new heat pump and split duct over…read moretwo years ago and just recently had serviced. They are friendly and hard working. They are respectful and communicate well. The negative reviews do not make any sense. They don't even seem to be in the same service area. If you want that friendly and reliable service choose this company.

They tried to take advantage of an elderly friend. They told her that the heater was broke and she…read morewouldn't have heat, pressuring her into unnecessary "repairs". They left her heater torn apart UNUSABLE!

Big kudos to Devin from Black Hills Inc.!…read more This young man arrived on time and provided fantastic service to our furnace and air conditioner. He gave our HVAC system top-notch care and took the time to explain helpful tips for maintaining our plumbing and electrical systems at home as well. It's rare to come across someone so professional, knowledgeable, and customer-focused these days. We truly appreciate the excellent service Devin provided and would highly recommend him and the team at Black Hills Inc. If you're looking for quality HVAC service, give them a call at (833) 417-5574 and ask for Devin. You'll be impressed!

As contracted and timely. Good clean and professional…read more History of doing a professional job at competitive pricing.

My AC condenser unit wasn't turning on and I contacted a few companies for diagnostic using Yelp…read more Grady (owner) was the first to call and came out the next day. He was professional and honest, took about 30 minutes to fix some wiring issues and got everything back up and running. Only charged me for the diagnostic. This is a new company and owner-operated, i strongly recommend them to others looking for HVAC services

From the owner: Aptitude Mechanical LLC is committed to excellence in every aspect of our business. We uphold a…read morestandard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

Needed some vents through our attic reattached properly. Called the office in the afternoon, and…read morethey were able to get a crew out the next morning. Work was completed in about an hour. Very satisfied with the response time and work done. Thank you!