After Alpine Ductless installed three mini splits at our residence, was so happy with their work I contracted with them for installation in both units of my duplex. From the beginning meeting with sales guy, Josh, to final installation at duplex, all personnel top notch. My tenants commented on professionalism, competence and friendliness of all the staff. I totally agree and would hire them again if I ever need additinal heat pumps. read more

Electrician damaged my expensive furniture and mangled the outside of the siding. He was going to just leave but I insisted that he try to fix the siding that he'd left protruding way out and the rest of the siding with gaps for rain (water) to enter the home. He finally repaired it but it looks horrible. Moreover, the HVAC Minsplit system they installed contstantly makes loud noise. The original guy who came to set up the installation assured me they would install the unit behind the guest bedroom so that noise would be limited to my bedroom, but the installers insisted upon placing it behind my bedroom so I listen to what sounds like a jet warming up (constantly). Moreover, the minsplit unit in my bedroom is loud with constant LOUD clicking, popping, and humming. And aesthetically, the crew insisted upon installing the unit on the side of my home rather than underneath as their initial consultant assured me it would be, so the lines run directly along and under my bedroom window. While the crew was nice and friendly, they did install and run. At the very end just before leaving the one (less friendly of the two) tech handed me the remote and a manual and he demonstrated a few basic buttons to push, but this remote is a nightmare. Just google "How to operate Hisense remote" and you'll get countless examples but none that match your remote. And when you send a note to Alpine asking for a link you get no response. Anyway, don't use Alpine and above all don't let them or anyone else talk you into installing a Hisense HVAC Minisplit. Sorry, but if your installation is anything like mine--you'll never get a decent night's sleep again. --Sleepless in Tumwater read more

This was a great company. Every member of the staff we interacted with was great. The person who made the bid was knowledgeable yet not pushy. The receptionist was so kind and helpful. The crew was aware of our house, our pets, and people. It was so well done. We could not recommend them more highly. They also happened to be the best price as well. What a great business. read more

A couple of years ago we went through Alpine to install a mini-split system in our home. They took care of everything and it was effortless and efficient. However, recently a part failed and as it was under warranty we called Alpine. They were fantastic from the moment they received our call to the repair. They were communicative, giving us regular updates and their employees were incredibly respectful and knowledgeable. They even followed up to make sure everything was working well. I decided to write this review because we often consider having a warranty as our guarantee as customers for this exact thing, and it is. However, particularly for small businesses, warranty work often means unbilled hours and random expenses, and I just wanted to say that we appreciated the attention, care, and enthusiasm Alpine showed to ensure we received the very best service possible. read more

I was very happy with this company from start to finish. Our salesman, Matt, was very knowledgeable and spent quite a bit of time with us to make sure we got the mini ductless heat pump we wanted. The owner, Cory, came to our house and made sure that they could meet my specific requirements. The whole crew was friendly and professional and did what they said they they were going to do when they said they were going to do it. The price was reasonable. I highly recommend this company. read more

Update: 2 years in and our ductless unit has run perfectly. These guys really do great work at an incredibly good price. I always wish people would post reviews after a significant amount of time. In our case, the quality of their work has stood the test of time. Definitely would use them again. Very highly recommend. read more

We just had 3 ductless air units installed by Alpine. While we need to wait and see how it works out in the summer, we really appreciated Michael and the other guys who installed our system. Michael was thorough, respectful and professional and carefully listened to and responded to our questions and concerns. Thanks! read more

I have to say that I am extremely happy with my ductless heat pump! I found the people who installed it friendly. The other day when I was replacing decking on our back porch I noticed that some of the insulation had a problem. Well today, they came out and fixed it for me. So friendly, and were right on the ball with it! read more

This company is great. Their proposal was one to two thousand less than the 4 other bids I received. They showed up ahead of schedule to install, I didn't have to wait. They accommodated my special request not to run cooling/heating lines on the exterior of the house, even though it was more work to conceal them in the walls. 4 hours to install the whole system. The final price was the exact same as the bid, no added cost of fees. Unit works well, so quiet I didn't think it was even working. Love being able to use Wi-Fi and an app on my smart phone to control my house temperature no matter where I am. Thank You Alpine Ductless. read more

Had the 2 unist installed in August 2015 , still waiting as of November 2017 for the remainder of the work to be done. They measured the house, they are the experts ! Told me 2 units at each end of the house would take care of the whole place. After installation, the one unit leaked all over my office paperwork. They came to fix the leak but made no offer to replace all the ruined paperwork. Our bedrooms do not benefit from either unit. So finally, after many phone calls they came and told us it was because the units were dirty. Have they been dirty since installation? The bedrooms have NEVER benefited from either unit. We have to run fans in the summer and wall units in the winter. Now, they say that we need more duct work . But 2 months later, they have never returned. read more

We are very happy with our new heat pumps--and with the service Alpine Ductless provided from start to finish. All our questions were answered prior to having the units installed. The installation was done correctly and passed final inspection without a problem. The team who did the install were friendly and professional and got the job done faster than they had estimated. Now we have been using the heat for 2 months and have significantly lower heat bills than we had last year, while maintaining the house at a much more comfortable temperature. In our detached garage, which we use as a workshop, we can keep it at 50 degrees most of the time, and then bump it up to 70 when we're going to be working. It heats up in 15 or 20 min. Amazing. read more

Fast, professional, quality installation and excellent customer service. Summer is going to be much more comfortable with our new ductless AC, and the price was 30% less than other quotes we received. They were the most knowledgeable of any vendors that we talked to about ductless mini-splits and I'm very happy with their work. read more

Their sales rep Noah was great - no pressure,very thorough, and answered all my questions. Unfortunately once the installers arrived things didn't go as smoothly - spent over an hour trying to figure out how and where to install the system. After installation I noticed no caulking, disconnected vents and other misc "issues". The owner was quick to respond and sent a guy out to fix things. Finally, the inside unit wasn't placed where I had asked the salesman and installers to place it so I had to pay to have it moved to its proper location - they did cut the hourly rate but still. So far, the system has been great during the summer! I'm looking forward to seeing how it performs this fall and winter! I'm glad a got a ductless heat pump - just wish there would've been less headaches with the whole install process. read more

I live on Vashon Island but Hillarie at Alpine Ductless had no issue with taking a ferry and coming to visit. I actually got four other vendors from off island to give me an estimate. Not only did Alpine Ductless have the best price (for the exact same Daikin two unit system I bid across all vendors) she was the most knowledgeable about the PSE rebate program. She also suggested a low interest loan from Generations Credit Union who are also great lenders (I work in a bank). Chad and Chad installed the system yesterday and were very professional, friendly and helpful in explaining how the system works. No more base board heat! i love the system already. read more

The guys at South Sound Ductless really took the time to explain the benefits of switching over from my expensive electric wall heating units to a newer, more efficient ductless heating system. My new heater was installed in one day, while I was at work and I came home to a quieter house (the wall unit is almost virtually silent) and for the first time in years, a home that was all one even temperature! I'm very pleased with my new ductless wall heater and can really say I trust that the people at South Sound Ductless set me up with exactly what I needed, nothing more, nothing less. read more

Great experience, during the estimate they were very attentive to our wants/needs. Installation was quick, smooth, and painless. Was impressed with Cory Eckert and his customer service! read more

I love my new ductless unit, it's proven to be one of the best investments to our home. Today is the hottest day of the year, 100 degrees outside. My house is a comfortable 72 degrees. We used to use a window air conditioner that was loud and obnoxious and would only cool one room, and the air was too cold! This unit is amazing, it's quiet and cools the whole house. The customer service I received was top notch too! read more

I got three estimates for my ductless system. I have a 1000 sq ft house with an upstairs bedroom. Alpine's representative was the most knowledgeable of all and he came in $1k under the others. They came out as scheduled and had the job done in less than six hours. Very professional. The system Mitsubishi is great, quiet, easy to program, and now the temperature is even through out my house. read more

They really do make sure your every dollar's worth. They will not sell you anything more or less than what you would need to be comfortable in your home. Other places were recommending more than 1 unit for our small home, but Alpine really narrowed it down to only 1 unit, which is really all we needed, resulting in thousands of dollars saved. I really like the representative that came out all the way to Maple Valley to give an in depth quote. Noah was extremely knowledgeable and gave us his most trusted and honest opinion and expertise in this field. He answered all of our questions. Im really glad we switched over to our fujitsu ductless heat air pump. It really saved us hundreds of dollars in electricity cost. I wouldnt trade it in for anything else. read more

The Daikin system itself is impressive , but from the start very disappointing service. Installation day one guy showed up at 11:00 am, instead of two at 8:00 am, the one day install went to two days and the service techs even tried to push it to three days. The guy tying in all the electrical was not a certified electrician. Since the install I have had them out multiple times to reinstall, poorly installed equipment and each time it has been like pulling teeth to get them to show up, they even made appointments to show up and no-showed. Even Labor and Industries has been out multiple times because Alpine Ductless can not seem to do the work up to state codes. Would never recommend Alpine Ductless out of Olympia Wa to anyone. By far the worst contractors I have ever dealt with in 30 years. read more

We learned about Alpine from a colleague at Habitat for Humanity--Alpine does quite a lot for Habitat. When we got three estimates for our job, Alpine came in with the best price, and was completely self-contained, handling both the ductless installation and the electrical work it requires--not all outfits do this. Alpine's employees showed up when we asked them to, completed the job in one day, treated us in a friendly and respectful way, and turned in an excellent job. They also helped us set up the necessary post-installation inspections, which took place today. The inspectors spent less than 10 minutes each, since every aspect of the job was done in a clean and professional manner. Add to that the excellent warranty and support commitments of Alpine, and I can't think how this business could be any better run. We will recommend Alpine to any friends or family who ask. read more

Thank you Alpine Ductless! We love our ductless heat pump.The installation was quick and professional. My electric bill is way lower than it used to be and the ceiling unit is whisper quiet. Wish I'd have done it a long time ago. Kudos on a job well done read more

This company put in a ductless heat pump for me. They were on time, fast working, cleaned up after and best of all funny. Were great guys and the work was done in a few hours. They took their time to show me how to best operate it and within hours my house was nice and cool. They have called to make sure it works right and I am having no problems. Great service and really good guys. read more

I recently purchased a unit from South Sound Ductless. The unit is great. The sales person was a pro, and the installation was without peer. I am happy and that is not usually easy to accomplish. read more