I am severely disappointed with the experience I had at this bakery. I've heard, for years, this is…read morethe best in Cincinnati, so I decided to use her for my wedding cake. We went to the wedding tasting and I was underwhelmed. We paid a deposit anyways and planned use her despite being underwhelmed because the cake was our least important thing. However, we decided to cancel our wedding and elope in another country, thus no longer needing a wedding cake. I called her to let her know, didn't ask for our deposit back even once, although she made sure to repeatedly tell me that the deposit is non-refundable. I never asked for it. Instead, I asked to apply my $75 deposit towards a birthday cake for my son instead. She said I would just have to pick it up no later than our originally planned wedding date. No problem. His birthday was the same weekend anyways. About a month before I was supposed to pick the cake up, I got a phone call telling me I hadn't shown up to a design session, but I had nothing on my end saying I was ever scheduled. I had canceled the original session, and the day she called me wasn't even close to the original date, so I was very confused and apologized because I thought that maybe I had made a mistake. Fast forward to yesterday, I called to see if my cake was ready for pickup, as I like to confirm things before wasting my time and gas. She told me that "all cakes for today are ready" but never even asked my name or tried to confirm my cake was there. I hung up with her a little surprised by her lack of professionalism but still trusted that she was on top of things. The next day, today, I went to pick up the cake and she didn't have it. In fact, she didn't have any of my paperwork or anything. I had to call my fiancé to have him send me a photo of our original paperwork (which I didn't bring because I was no longer picking up a wedding cake). Eventually, she found my original order attached to someone else's order. She said that we have the same initials and she must have mixed them up. To me, that's just poor observation skills. So there I was, picking up a cake that wasn't made but "lucky" for me she had a 1/4 sheet chocolate cake in the back she would ice and write on. Knowing that this was pretty much my only option at this point, I went with it. To say I was disappointed is an understatement. My deposit was $75, the cake actually cost $45, and I bought 2 number candles for $8.50. I was very overcharged for this plain, ugly cake and was still charged for the damn candles. Never again will I recommend this bakery. I had wanted to support a local, woman-owned business, but I can't in good conscience support this one. She's disorganized, rude (she told a customer in front of her brand new employee that she wasn't good at using the register -- the look on that poor girls face broke my heart), and doesn't pay attention to important details, which is why this mess happened. I've attached a photo of the cake I got. I'm giving 2 stars because she did, at the very least, provide me with a chocolate cake.