I recommend going to the much friendlier Vista post office instead. While waiting 30 minutes in line to get the correct postage for a postcard to Germany I saw several people rejected at the passport desk, nobody taking care for pick-up mail. A lot of frustrated customers here today. read more

They take too long to scan packages, u waiting at least 5 days before they scan ur package to send it out to the next post office. SAN MARCOS IS The WORST POST OFFICE. They don't seem to care how long they take read more

Passports only available Mon - Fri 9-11:30. Tried to walk in to renew a child's passport and Steven was rude, we walked in at 9:10 and he wasn't taking any more if it wasn't an appt. There was 1 person in line! Lazy lazy lazy Steven didn't want to work today! Ridiculous!! Tax payers money wasted. read more

For the last six years, I have received a package that has my medicines in a box. The carrier forces the box in the letter slot, which cannot be pulled out because when the letter carrier closes the door and locks it, the box cannot be pulled out the slot hole because it is too big. This has happened nine times in the last six years and I call and complain every time. The person on the phone understands the problem, the mailpersons don't get it. Just throw the package on my front porch... The mail slot box is on my property! read more

I came here to send a international package, was confused and needed help. Didn't receive help but you know what I got? A lot of attitude from everyone who works there (: if you hate your job, go somewhere else or simply don't work. Hated this experience and hated how the employees treated me and everyone there. Can't believe you guys allow your employees to talk to people that way to customers including the elderly! read more

Dear Sir, The Mail carrier who delivers my mail to my house does a great job. The mail carrier goes out of his or her way to deliver my mail to us. I really am very proud to say (MY MAIL CARRIER) I was at the San Marcos Post Office today and as usual the clerks were very courteous and respectful. I do a lot of business at this Post Office. Please let all your Clerks know that I am so grateful for there continued kindness. Keep up the fine work. Yours Truly, Don & Suzie Agostino 650 S Rancho Santa Fe Rd Space54 San Marcos, Ca 92078 760 - 727 - 9237 read more

Gosh they suck here.... two giant thumbs down. always grumpy like they hate there jobs and are SO SLOW!!! When ever I pick a package up I ring the bell 9 times before a grumpy old ladie comes to act like I'm bothering her. Get a different job if your life is so miserable. I hope this place fires everyone and cleans house because they seriously lack customer service and a smile. Id rather go to the machine then have to deal with any of there incompetent worf read more

I had a great experience here as a beginner at shipping for my Ebay store. I shipped out what was a big box of Lego and I was having a hard time alone. Catherine was a huge help to me. During this time there was not too much traffic in store and she was full of kindness and getting me exciting to ship my first package, all while giving me information to help me out for my next time so I know what to do. I will be shipping out of this office more frequently due to the team in the store! Thanks again Catherine! read more

He told me they take walk ins for passports from 8:30am-9:30am. We were there before 9am, waiting in line and he would not help us.

I'm only rating the passport aspect of it. The lady in charge of handling your application is very rude. Makes comments. She has zero patience and is not understanding at all. Not only is she rude but difficult to understand as her english is poor. I hope I never have see her again. Besides her the post I office are actually super nice to me and willing to help. I'm local and make multiple visits a month. Please hire a new passport handler. read more

Its the worst post office i have ever had to deal with. Over the past four years I've had 80 percent of my packages stolen by them or put in the wrong mail box, you figure it out. I'm in the process of contacting consumer affairs to resolve this situation. My wife actually tried to talk to our mail courier about this situation. When she left to go get the tracking numbers of the packages that were missing the dude took off. I'm so frustrated if i have one more package come up missing im kicking the couriers ass! read more

I would have given this post office zero stars if that's possible. The front desk workers are extremely rude and have no customer service skills what so ever. I prefer to use the automated system they have in the lobby but today it was not working and being serviced. I asked for shipping labels to apply to my package and was told in the rudest manner "oh just write it on the package!" The package itself is a poly material therefore the ink doesn't stay (which I explained) but she just rolled her eyes. I left after that. I no longer had the patience to speak to someone who has a horrible attitude and bad breath. read more

Called to try to get an appointment for a passport. I finally got through to one of the post offices in the area (apparently the customer service part is not really high on the list of offerings of the post office). I was transferred to someone with the calendar, who asked when I was available. I replied Wednesday, Thursday or Friday after 2PM and she started laughing and said that they have nothing. I asked why she had asked me for my availability if she has nothing, and isn't it great that she thinks this is so funny. I told her that I was pretty serious about it but she didn't stop laughing. So here is to Debbie at the post office in San Marcos, hope this makes you laugh on your annual review. read more

This is the most incompetent, unprofessional post office I've ever been to!! I paid for a po box a year ago. The post office gave my same po box to another person with a key! The other person took my mail! I informed the post office of this & received no apology just attitude. Still continued to receive other persons mail for months & had to tell multiple people at post office that was MY box! Over a year later & still occasionally receiving other people's mail! After having a paper stating who's mail to go in my box taped to their side of box!! 6 months ago had my fiancée added to my po box & he showed 3 government issued forms of ID & changed his address with his original post office. Whoever handles po boxes crossed his name off paper on po box for absolutely NO REASON! A lot of his important mail was lost! Post office offered no apology again or took responsibility. Asked to speak with David webber post master at that branch. Even though he was in, was not available to speak with me. Was told by 2 clerks that day, " he was in a meeting" and "not in! "Total liars! & extremely unprofessional!! Now put renewal envelope with a check in THEIR mail box at that branch & was LOST! This I did 2 weeks before it was due, knowing how incompetent they are! So they say they never received it & locked my box so I couldn't get my mail when I finally for the first time was able to talk with the post master David webber that day to get my mail he was extremely rude! No apology after I told him all the many mistakes they have made with my po box over a year. Told him I was late for an appointment & he deliberately took his time to make me more late!! Had to pay for my po box AGAIN when I had already given a check & they lost it & was made to PAY A $21 LATE FEE!!!!! I'm stuck there having to deal with their incompetence because my fiancée is overseas & receives important mail there & cannot come in to sign to change address! But I will be filing a claim w/the BBB & informing the SD postmaster general!! David webber is a poor excuse for a post master!!! Never in & when he is DOES NOT DO HIS JOB!!!!! This post office doesn't even deserve 1 star!!!! read more

This place is TRASH! They NEVER answer the phones & Im LUCKY if I ever get the packages I order.

I walked in and it was dead. I walked up to get my passport and she said that we have to Schedule a appointment! I would be ok with this but she was being rude. She is the worst employee I have meet. She was so Condescending. read more

The worst. Delivered my package to the wrong address twice and then the boss "Tracy" tried to convince me somebody stole it after I sat at home all day long waiting for it! Sure, sure, in other words there's no way the post office could make a mistake.They don't give a s#!t about packages! Thank god for UPS. I will never, ever, use USPS again. read more