Sorry to say that we were very disappointed. We have eaten at a number of Enrique Olvera's other restaurants and always had a great time. We had high expectations, and in advance loved the menu we saw online. Both the food and the service fell short.
The location / physical space is nice. When we arrived, there was no one in sight to greet us. We awkwardly stayed in the front area, not sure what to do, for quite some time. Servers saw us, but nobody said or did anything to acknowledge our presence. The hostess eventually came (she was REALLY tall!), and never said anything welcoming, apologetic, warm, etc. Just "Do you have a reservation?" "Yes," I said. She walked away . . . it became apparent to get her iPad to check us in. Then she did that ("What's your name?"), and took us to our table, with no other commentary. When we arrived, she offered water, which she then brought.
The water was an issue. We asked many people many times for more water. It was hard to get. There was one busboy who said "absolutely!" but then did not do anything to bring water! The table next to us (a party of 3 seated at a 4-top) got to keep a botttle of water on their table. Eventually, our server left us a bottle, but for some reason kept moving it off the table and out of my reach (it was in reach of my companion, because she was sitting on the banquette side, although they progressively moved it farther away from her, but still ultimately within arm's reach!). Once when I went to pour it, the waitress said, "That's my job." Indeed. Not surprisingly, there was an empty bottle of water and 2 empty water glasses for extended periods of time during the dinner and when we got our bill/paid/determined how much to tip.
The service was really slow. They are busy. The server was very pleasant, but she provided no information, and proceeded to do her job very linearly (she looked like she would only do one thing at a time, and that one thing almost always seemed to be relating to one of the other tables, not ours).
When we got to the table, there was 1 copy of the menu. (For 2 people.) 1 for food; 1 for cocktails. It stayed that way. There was never a wine list (bottles or glasses); as a consequence, we ordered a cocktail but no wine.
The food missed expectations. We ordered the Tostada al Atun, the Shrimp Aguachile, the Ceviche, the Clams, and the Kanpachi al Pastor. We were immediately told (upon order, not before) that they were "sold out" of the Clams, even though it was a 6:15 pm reservation. Probably not the best way to say it. So we got 1 dish fewer.
The dishes came with a basket of crackers (a house-made crispy corn tostado, and some saltines). The tostado was excellent. (The saltines were saltines, but when we ran out of tostados, the saltines served the purpose adequately for the ceviche). We asked the busboy if the tostados were corn, he did not answer that question but immediately said that he could bring us more -- we enthusiastically said yes, but he never did. (Same busboy as the water.) The cracker basket also came with a pretty spicy green tomatillo -- delicious and definitely the best thing on the table.
The Tostada al Atun was nice enough. The Shrimp in the Aguachile were beautiful, but not very flavorful. The Aguachile sauce itself was strong, and very gingery. It was a still a weirdly flat dish. The Ceviche was fine -- the sauce and fish were serviceable. They had little red tomatoes which were exceptionally good and vibrant and fresh. Unfortunately, that just highlighted how flat and generally unflavorful everything else was.
The Kampachi was a weird dish. It came sliced in little oval pieces, like a sliced loaf of bread. It had a sweet pineapple accompaniment. You could make little tacos out of it with some blue corn tamales. It was overall a very sweet and mushy dish. Really needed some citrus, and some crunch. (Tostada, anyone?) We used the green tomatillo sauce liberally on EVERYTHING -- it really added a flavor that we liked. But that's a very sad way to make expensive things appetizing. Overall, rather than an elevated Mexican seafood experience, it seemed like a depressed one.
The Negroni was absolutely delicious. It was REALLY REALLY small (there was one big block of a cold ice cube, with some liquid around it, hardly filling 1/3 of the glass). Loved it, but it was pricy, and so didn't order another.
The table was pretty small. When replacing our plates for the next course, the server put the new entree plates on the table in front of us hanging over the edge.
Long wait to get the check, etc. Think I'm not going back until they fix some growing pains, but boy, it seems like a popular and hot ticket, and I knew other people who went in the last week or so and they loved it, so it may also have just been an off night. Hope they can fix it -- the concept and the pedigree are stellar! read more