Bad customer service. The person was rude and believe racist! He was condescending and ignored us the whole time. We could have purchases but with that attitude, we really didn't care to do any business. Want to give -5 stars. read more

What a jewel this store has in the name of Mr. URESH! He was patient, and helped us choose the right piece of luggage for our trip. He explained the perks in each piece of luggage that we bought, while allowing us to ask questions and without the pressure of a typical salesperson. We totally recommend to visit this store and ask for Mr. URESH! It was a pleasure working with him and we will definitely be back! read more

I needed a new large suitcase and love the quality and durability of Samsonite. Located in the Citadel outlet mall, the store has plenty of parking right in front. Friendly and no pressure sales clerks. Check in on Yelp to get $20 off a $200 purchase (this cannot be combined with the outlet mall's 20% off discount). read more

See all

Uresh was very helpful and accommodating! He was very knowledgable with the types of luggage we needed and even demonsrated the diferrence with the different types of models. Thank you! read more

a guy at the register, I walked in asked if I can get help with my luggage lost key and combination. he gave me a attitude and saying it will cost me $40 read more

I purchased three luggage's from Uresh at the Samsonite store at the Citadel Outlets. I first met Uresh about four months ago while shopping for future luggage. I didn't purchase any luggage back then but his demeanor and professionalism were so great that I just had to come back to purchase from him at this store. He was very detailed in his recommendation as to why we should choose the luggage that my wife and I went with and we couldn't be happier! It was a very very pleasant experience from beginning to end and this is the reason why we came back to him! Customer service is very important and Uresh did an amazing job taking care of our needs! My wife and I ended up taking 1 carry on and 2 checked bags , amazing quality and build! read more

April 6, 2024. We were in the market of purchasing some new luggage. Definitely very happy as satisfied with our purchase. Haven't tried them out yet but I'm pretty sure they'll be durable. We were provided excellent customer service. Uresh Was very knowledgeable and explain all the great aspects of luggage. He also let us know what was new. He exceeded our expectations. He was very helpful and helping us select the perfect luggage for our needs. Make sure we were satisfied with our purchase, and what we had chosen. It was not pushy. He was very patient with us. I highly recommend Samsonite at the Citadel outlet. The pricing is great.Uresh keep up the great work that you're doing I highly recommend this location. Ask for the newest latest and greatest on the floor we purchase the Samsonite outline pro two sets, midnight blue and burgundy carry-on, medium and large great pricing for two sets. read more

See all

It was my first time going and didn't like the service female with curly hair wasn't helpful at all. I didn't like her attitude.

I love Samsonite, especially their awesome warranty! I've dropped off bags here and there over the years and it was always a hassle free experience, with amazingly quick turnarounds (like I'll get my luggage back, all fixed up, within a week)! I would like to make a special recognition for Chris, he is the hardest working man there! I was in the store this past Saturday and it was really busy. Chris still was very courteous and friendly and was able to multitask like a superhero. He was ringing up customers and also helping the people needing repairs filling out their repair tickets. He was patient and professional, Samsonite is very lucky to have such an awesome and knowledgeable employee! read more

My wife and I enjoy Samsonite very much our first Samsonite was we were New Orleans and coming from our cruise that one of our luggage broke we need a new luggage the we went the Outlet at the Riverwalk in New Orleans. Then we to the Cidital to the Samsonite to buy and other Samsonite luggage the sale person was nice and helpful find the same luggage we brought in New Orleans. read more

walked into a very busy store when Uresh let us know he'd be right with us. when he finished with his previous customer, he came over to ask what we were looking for. Uresh was very helpful and knowledgeable about all the options we had. He helped us find exactly what we needed for our upcoming travels. Despite the store being very busy, Uresh made us feel as if we were the only customers there. We will be back if we ever need new luggage! Thank you, Uresh! read more

Good selection, friendly staff, prices seemed OK but nothing that made me want to buy new luggage, when I'm in the market for new luggage, I'll probably check out their selection to see if there is something I want. read more

Horrible customer service!!!! I purchase a luggage and Johny charged me twice by mistake. Yenifer the store manager gave me the transaction number and asked me to call the next day in case that I will still have this charge posted. Anyway- when I called them, they didn't took any responsibility, asked me to come back to the shop (although I told them few times that I live in NM and not in LA). After few days that I tried to get solution, I called to my credit card company to handle with this issue. read more

Samsonite Outlet - Accessories Near Me - Commerce, California

See all

Today, my wife and I came into the store and began looking at luggage for our upcoming trip. The store was a little busy, and they had one employee that was helping everyone. That is when we met Uresh. From the moment he approached us and introduced himself, he was very kind and polite, he wasn't pushy and we did not feel like he was trying just to sell us something. His professionalism and the way he took his time explaining everything to us was unheard of. Even though we were taking longer than others and there were many other customers in the store, Uresh was very patient and kind towards us. We did not feel rushed and actually felt like he truly wanted to help us. My wife even said, when he talks to you, you feel like he knows you and truly cares like a parent. We were unable to make a decision between multiple sets, and Uresh told us that he will set them aside and we will be able to get some coffee and walk around to take more time to make our decision before buying our luggage. That was truly something unexpected from a sales person, and honestly it was greatly appreciated. We ended up coming back and purchasing a set; and even afterwards, he spent his time going over warranty information and how we need to register everything. He was truly the best sales person I have ever encountered and this is coming from a person who has been in sales for over 25 years. Thank you Uresh for your help, we will definitely be back when we need any new luggage and we will for sure recommend you to everyone. read more

Would give this place 0 stars if I could. Came in to replace my daughters suitcase that was broken. She used it 3 times and a zipper broke. Samsonite claims to have a warranty and I have been advised to take it to company store. The first time I came, the store attendant told me to take the suitcase to the repair shop in Woodland Hills. Did that. When time came to pick up we tested the repaired zipper and it was broken still. The shop advised they would ship it to factory for repairs. The factory advised us they could not fix it and will send us a replacement. So far so good. Replacement came and it was not the same type of suitcase. It was smaller, not expandable, not scratch resistant and with single wheels. My wife contacted the factory and we were advised to take the replacement to the store and pick something there. When I arrived at the store the attendant explained to me that if I wanted a suitcase similar to the one that was broke after 3 uses, I would have to pay $90. When I attempted to explain to her that at this rate I would rather buy a piece of real luggage, like Briggs & Rilley with life time warranty, she got upset with me. I told the attendant that I do not need a replacement suit case factory sent me and wish to turn it in, she refused to accept it, even though it was still in the box. When I asked to know her name, she refused. Then she informed me that she felt I was rude and offensive and she asked me to leave the store. So there it is. Not only their products are overpriced for the quality you get, the customer service and run around you get is pathetic. Do not buy anything at this store and avoid Samsonite. Buy brands that stand by their products. read more

Great customer service Jimmy has excellent customer service very knowledgeable about luggage . He was the only one working and he was assisting me and another customer at the same time and I never felt like he wasn't able to answer my questions. Thank you Jimmy I'll be back soon . read more

A Murse, A Murse.. I have a Murse! aaah yeah! Yup, I have a murse. My murse goes everywhere with me. He carries my necessities such as laptop, wallet, keys, cell phone, samsung etc.. His name is Fred. I feel bad for the previous poster. I had the opposite treatment. My Samsonite associate did not fit the description either. I explained what I was looking for and I was told about the deals they had. I had looked up similar bags on the internet the previous night and the most reasonable I found was over $200. I was told I could try out the bags and even place my belongings inside, including my laptop. My buddy and I were also given a large table to sort the bags. I did this for about an hour and made a huge mess. I ended up picking out one and, of course, picked up after myself. Leather Carrying Bag-4 Stars! I just searched on the internet for a whopping five minutes. The cheapest I found (identical) was for $280. The one I chose was marked with a "suggested price" of $300, marked down to $129, and I was then told there was an extra $20% off. Wow. Super nice bag and I am a fan. I am so a fan of this place. Very handsome and elegant murse while being sturdy. A very well thought out design with many zippers and compartments made ideal for your personal belongings and keeping things organized! I am a fan! read more

ANNA. The girl that helped me with my purchase was so sweet. I have never wanted to buy anything from the Samsonite store because their products are so EXPENSIVE, but Anna went out of her way to make me feel as though everything cost pennies. She went above and beyond - for me and got me every discount known to mankind or should I say "WOMANKIND"?! AAA discount. Military discount. Damaged Discount. E.T.C. I will definitely go back to her when i plan a big travel move or something like that! Thanks, Anna! read more

Two words, HORRIBLE SERVICE. Especially the women and an oblivious assistant manager. Bought my product, felt so so disrespected; therefore, went back and returned the product, AND surprise surprise was disrespected again. First, as we entered the store there was no greetings from the employees, not a big deal. When we had a couple of questions about a product all three of the employees in the store seemed very annoyed and was unwilling to answer the questions. The assistant manager was right next to us when one of the employee was checking us out. The employee very rudely placed our item in the bag, and left it for ourselves to reach by the cash register to lift the item we purchased which was a rolling business bag. After feeling terribly demeaned, I went back to let the employee know that we felt that her attitude was not appropriate. She then replied, "okay." with a very heavy tone of attitude. Mind you, the assistant manager was standing right there when all of this happened. After Leaving the store in terrible anger, I turned back to return the item. I would be stupid to spend my hard Earned money and be treated like crap. Addressing the problem with the assistant manager, he replied, "I did not seen anything, I am sure that she did not mean anything. I am sorry." The apology was not sincere and there was no attempt to keep me from returning the product. The worse part of everything was that the employee who provided the horrendous service just stood there as if she did nothing wrong and did not apologize. If you can't even provide decent service then don't work in customer service. read more

Super terrible service. Never have I had sales assistants before rolled their eyes at me before. Very disrespectful. It seems like the women hated working there. I bought my luggage, but will never come back to this store again. read more

Even though the store was crazy busy, I felt well taken care of by Jennifer. She answered all my questions, assisted me with my AAA member discount and took off another 10% for a floor model. (The latter she did without me asking.) Great experience overall. read more

"Complaint" To Whom it may Concern: Never in my life, Was treated with Poor customer service! A store Manager by the name of "Lea" at the Commerce store. I Was testing out the Luggage at the store, Treating it like the airports, treat luggage. Testing out the wheels, handles etc. I was told to stop treating and miss handling the luggage with a disrespectful attitude and voice. Also, the other sale associate "Hispanic lady" (Both No Name Tags on)Constantly giving me an ugly look on her face and not a friendly customer service help. P.S. If I going to Spent $800, I want to make sure it what I want and quality in the product! Cordially, LG read more

Great service, fun staff. Called numerous times to ask a bizillion questions and they were knowledgeable. Thank you!

I'm not sure if you get a good deal here but Samsonite luggage and brief cases seem to be of good quality. Decent but not great selection.

Don't buy samsonite expecting any warranty. I tried to claim one when the corner of my 320.00 hard case luggage was dented (not by me but during a flight experience) it looked like a sledge hammer was taken to it. And the latches don't work right. After several attempts at help I was directed to a "warranty" dealer 25 miles away. He said that he would send it in to samsonite, but they don't cover airline damages. Think about that one for a minute..........where else would damage occur??? read more

Talk about Customer Satisfaction! Since traveling more than ever, I had become accustomed to the fact that luggage gets damaged and it was easier to buy new luggage than the hassle of getting it repaired. However, when the wheel snapped off of my Samsonite suitcase, I thought I'd try to get it repaired. The shoe repair man said that he was not able to, so I contacted Samsonite. They told me to bring it to The Citadel Samsonite store. I brought it in, told them that I purchased it at Macy's, but that I couldn't remember exactly when. They didn't ask for a receipt, or need any paperwork. They told me that their repair shop would contact me once it was repaired. I was expecting to go pick it up, but they shipped it to me!! Unbelievable, they repaired it with a new wheel & shipped it as no expense to me!!! I'm sold. It's Samsonite from now on. Thank you Samsonite! Customer for life! read more

We just bought a set in Colorado and were so pleased we tried to buy another in LA. Only the outlet stores seem to get them and then intermittently. The help line/online has never heard of the product!! How do they run their business. Such a great product...............make it available......PLEASE!!! read more

DO NOT BUY ANY MOLDED SAMSONITE SUITCASES!!!! Samsonit will not stand behind this suitcase. I bought 2 from Costco and used them about 4-6 times and I have to struggle to close it when I have packed. The company blames the airlines!!!! The company claims that the suitcases were tested to withstand the conveyor belt and tumbling-----not so. BEWARE. read more

Thank you, thank you Samsonite for bringing the EZ cart back!! I LOVE the new version and PLEASE do not take it off the market. It is the best product you have come out with!! read more

Seems like the ppl working there dont wanna be there, no such thing as customer service there