Had my Victorinox 22" carry on luggage bag fixed with all wheels replaced. My bag is 11 years old…read morebut still in great condition so wanted to invest in repair instead of cheaper new bag. David did a great job using authentic wheels from Victorinox/Swiss Army and took only few days. Very friendly and knowledgeable with reasonable prices

Super excellent personal service to repair a Victorinox Airox roller suitcase with a popped-off…read morebroken zipper. How wonderful to find David! Very knowledgeable about all the details. He even reconditioned the look of the hard side suitcase to spiffy and shiny and checked out the wheels and lock etc. If you own nice luggage or cases of any kind (like music cases, briefcases, etc) there is great value in having them cared for by an expert. He is reasonably priced and met our request for handling to coordinate with travel. Thank you!!

I want to give a huge shout out to this toy store, and the folks who work there for an exceptional…read morecustomer experience. On Thursday I was flying back from Phoenix, Arizona. The Uber driver pulled a little too hard on the handle of my carry on and this dislodged it and broke the handle. I wasn't happy. I purchased all my Tumi accessories from this location due to previous service from Wendy and the team. I called them explaining what it happened. I spoke to a lady called Eileen. Eileen asked me to send her some details on the bag with some photos and the barcode to the bottom. She called me back and said they had the handle part at the store. I let her know I was still in Phoenix and flying back to LA and I wouldn't get there till after 6 o'clock. Once I arrived I made my way to the Americana. I was greeted by Diana and Ren. They knew I was coming and they had the part ready. Diana did a great job in replacing the part while Ren were looking at new updates to the Tumi collection. I had a great time at the store and the customer service was outstanding. This is the first time I've had damage however given this experience and how quickly the team were able to get me back on my way, I now know why Tumi is a great brand. I wanted to give a shout out to this wonderful team, Wendy wasn't there, but this just goes to show how she's built a great team and culture at the store to ensure the Customer Services is always at the Centrepoint. Thank you to the team at the Tumi store in the Americana Glendale. I travel again next week and will have my bag thanks to your quick help and support!

Preparing for a big trip we realized we needed another piece of luggage. Nothing better than Tumi,…read moreso off we went to the Glendale store. Upon arrival we were greeted by Eileen, she was welcoming, so very helpful and friendly. One thing we enjoy is getting our luggage monogrammed and on this day the machine wasn't working. Eileen suggested we can come back to pick up the luggage when the machine was fixed and that's what we did. She called us in a few short hours and said our luggage was ready for pick up. We arrived to the valet area and she brought it out to our car. That's true customer service and we truly appreciated all her time and effort. Eileen set a great example for the company and it's another reason we will return time after time. They say you get what you pay for, and here at Tumi, you will get the best!

I was hustling through the Minneapolis airport headed to my gate when my bag began to wobble. The…read morewobble got wilder and I look down in time to see the wheels roll right off my bag. I stood for a moment in disbelief. "This would be hilarious" I thought, "if it was happening to someone else!" Back home I swung by Vic's on Soledad. He couldn't fix it and said that no one else in Santa Clarita would be able to either. Well, he was right. But Gene isn't in Santa Clarita. Gene was confident and enthusiastic and once I sent him a photo he said he could fix it without too much trouble. It took him a while to get it done but I had another bag to use in the mean time so that wasn't an issue. Once my bag was fixed he even drove it up to my place and dropped it off! Repair a bag that others said was doomed and deliver it to me? All for $35??? That's a steal.

I bought a Ricardo spinner luggage from Costco 2 years ago and after several domestic and…read moreinternational trips, a wheel broke. I went to Ricardo website, claimed for warranty and got an email from Ricardo giving Gene's Luggage as their authorized service provider near my area. I phoned Gene and he was very friendly and accommodating. We agreed that I email him first pictures of the luggage, tag inside and the broken wheel to check if the luggage is still under warranty which turned out to be still under warranty. Gene ordered the wheel from Ricardo and when it came in I got a call from him. I brought in the luggage and he repaired it in less than 10 minutes. It was a seamless warranty claim and repair. The best part it was FREE!!! Thank you Gene!

I had an amazing experience at this store today! Both Lexy and Tara helped me to get the perfect…read morebag and were very helpful with showing me all of the options. Lexy had such great energy and made me feel heard throughout the entire process. If you are wanting to see the bags in person with excellent customer service, this is the store for you!

I bought a 40L duffle and I don't like it. It hurts my back and the zipper is very impractical also…read moreit's too large to travel with and too heavy for gym. They refuse to exchange it even though it's in mint condition. Contacting customer service has been really unhelpful as well and impossible to get someone on the phone.

If you are look for good quality luggage for travel this is the place to go. Very friendly and and…read morereasonable prices on backpacks and luggage.

DO NOT GO HERE!! This place is trash! The quality of the luggage is cheap and if it breaks, he will…read moreblame the airport. Mine broke before I even got to the airport

It's not like we need anything more for our house but it's sure fun to browse through this store…read more The shelves were full of everything under the sun but we had our eyes on all the cool Halloween decorations that were available. My daughter ended up buying many glass cups that were marked down really low almost giving them away.

Just checked out of this store and had the worst service. MERI, didn't really understand what I…read morewas telling her. I wanted to add change to my card so it's and even $44. She said 'Slide the Card.' I'm thinking once I do this, she will correct the amount. NOT TODAY!! Totally NO CUSTOMER SERVICE! DM, have your employees WEAR their name tags. I was lucky enough to see hers placed on the counter. Not good!

Every time I see a luggage store I have to go in and browse to see what aluminum luggage they have…read moreto offer. This store had three different aluminum luggage brand companies bags on their shelves. The prices on aluminum luggage is super pricey now, I am glad I bought my Zero Halliburton luggage years ago when it was a bit lower in price.

The man working today was very rude and was 0 help. He could not answer any of my questions…read more I got so frustrated I went over to Nordstroms and bought a carry on there Would not recommend going here

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

TL;DR - Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without…read moreexaggeration, the most appalling experience we have ever had with any service provider. Anita's unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place--sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita's explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn't switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn't a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I'm sharing this review so others don't have to go through what we did. We will not be recommending Anita or this travel agency to anyone.

The guy was really nice. They had exactly what I needed. They also had some other bags that were…read moreaffordable. If I ever need another luggage or handbag I'm going to go there again.

This place is awesome and John is so sweet, knowledgeable and helpful and he told me mom she looks…read morelike Brooke Sheilds so double bonus lol (although she's wayyy hotter) ;) He knew all about TSA regulations and international travel etc. if you're looking for some new stylish luggage on the fly and for a great price, def go here!!!