Bad customer service. The person was rude and believe racist! He was condescending and ignored us…read morethe whole time. We could have purchases but with that attitude, we really didn't care to do any business. Want to give -5 stars.

What a jewel this store has in the name of Mr. URESH! He was patient, and helped us choose the…read moreright piece of luggage for our trip. He explained the perks in each piece of luggage that we bought, while allowing us to ask questions and without the pressure of a typical salesperson. We totally recommend to visit this store and ask for Mr. URESH! It was a pleasure working with him and we will definitely be back!

Absolutely the best place to purchase luggage! Knowledgeable staff, wide selection and outstanding…read morecustomer service. I highly recommend them! They treat their customers like family and guided me towards a purchase I'm very pleased with.

Steve & Sheré & Beth were so helpful to me in the "luggage dept." Funny thing is we all had a great…read moretime too. Can't say enough about these fine people!!! Rick S.

I have searched for awhile for a awesome bag that can stand the test of time and excessive use…read more Well Booq is where its at! Purchased the Boa Case M a few years ago. It was spendy but well worth it. You get to register you bag globally so if you lose it it has a bar code and everything. They have a real nice assortment of bags and accessory type things. They have thought of everything when making their products. Lots of storage. Sad story, I think I may have over used it because one of the seams started to tear. I was devastated. I Emailed Booq to see what kind of grace they had :) Well I guess even if you do pack it too much over 3 years they still cover it through the warranty. It took all of 1 Email and they shipped me out a new bag. I only had to pay $10 shipping. All they wanted was a picture of the damage and that's it! Good job on running a top notch company! I will continue to buy from these guys!

I purchased three booq bags as gifts for friends and kept one for myself. This is by far the most…read morestylish and useful carrying bag for my laptop when I travel or visit clients. The sleek modern design is aesthetically very pleasing. I like all the pockets and zipper areas because I can store my phone, chargers, adapters, HD camera and Dell laptop all inside one case. Very well done!

I walked in here with my wife and three kids just pretty much window shopping for stuff before the…read moremovie starts. My son wanted to buy a lighting McQueen umbrella, I said no, cause it doesn't rain much here in so cal. The store guy heard our conversation and walked over and said if you are not buying please leave, he also told my 5 years old daughter who was looking at a school bag, to leave. JESUS CHRIST ITS 2019 and WE GET THIS KIND OF ATTITUDE?

I should give a zero star rather than 1…read more Very rude old man told me not to touch the luggage. Suit-case made like Rimowa but they are all fake. Cheater~ I am glad him to tell me that so I can leave as soon as possible.

Excellent service, great selection of luggage, and competitive (not the cheapest) prices. Marjorie…read morewas very helpful in helping my wife choose her carry-on luggage. She described the different features of the suitcase without seeming to push the sale. While we were at the store, several people came in with damaged luggage they had bought elsewhere. The store staff treated everyone courteously and suggested options for repair, even though they had not sold the item originally.

I am not sure that I have been treated as rudely as I was today by the staff at Savinar's. Here's…read morewhat happened: Years ago I had purchased a nice backpack from Costco, which has lifetime return policy. The beg began to tear in several places. Rather than return to Costco, I went to the manufacturer's website, entered the serial number and model # and other information. The manufacturer confirmed it's under warranty and gave me a printed PDF with RMA for repairs by Savinar's. I called them in the morning and they said "Yes bring it in!". They were out of the way for me, so it took 30 min to get there. Upon entering, before I could even make it halfway to the back where the desk was, the employee said "Oh no, we don't repair those, the warranty is only 2 years!" Instantaneously, 2 other employees popped out to say the same thing -- claiming that the manufacturer is "lying" and shooed me out of the store as quickly as possible. It's clear they do NOT want to do lower-paying warranty repairs on non-high-end items, instead opting to work on the fancy stuff for cash. They're a nice store with very high end luggage and bags. However, the treatment I received was what I expected a thief to receive, not a potential future customer who likely would have purchased nice luggage from them in the future, not to mention someone with a valid manufacturer's RMA slip! The store manager claims that NO bags created by any Samsonite company (including this one - High Sierra which is owned by Samsonite) has a lifetime warranty but the screenshot of this almost identical bag (this year's model) from THIS company actually clearly says "LIFETIME" warranty. Moreover even if it didn't have a lifetime warranty, why didn't the store kindly offer to repair it and have me pay for it rather than rudely kicking me out of the store and ignoring me? I still needed a repair for this bag. Again, I suspect they don't get paid much for these repairs and don't want that business. But if that's the case why remain an authorized repair shop? I would choose anywhere but this store.

If you are look for good quality luggage for travel this is the place to go. Very friendly and and…read morereasonable prices on backpacks and luggage.

DO NOT GO HERE!! This place is trash! The quality of the luggage is cheap and if it breaks, he will…read moreblame the airport. Mine broke before I even got to the airport

If I could change the rating it would be a 10 Star rating!…read moreWe contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation. She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!!

TL;DR - Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without…read moreexaggeration, the most appalling experience we have ever had with any service provider. Anita's unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. Working with Anita was an ongoing source of stress and dread for our entire group. From the beginning, Anita made repeated errors and failed to provide critical details to us. When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude. Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. Requests for very basic and necessary information were met with a condescending attitude. Communication was all over the place--sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up. The most disturbing aspect was Anita's explosive temper. As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for. After that, we reached out to the company to switch agents. Unfortunately, they said we couldn't switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly. We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn't a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. No one should ever be treated the way we were treated. I'm sharing this review so others don't have to go through what we did. We will not be recommending Anita or this travel agency to anyone.

Wack. Came here specifically for a new bag and they were closed during mall business hours. Phone…read moreis disconnected. Don't waste your time and make the trip they may not even be open.

GREAT STORE FOR LUGGAGE IN GLENDALE!!!…read more Bo was an excellent salesperson at this branch of the family owned travel and luggage store in the Glendale Galleria. The prices are competitive, and Bo really cares about the customer and his/her needs. The store sells an array of different choices of luggage, and often has sales on truly quality luggage and accessories (e.g., name tags, toiletries bag, etc.). This is a great place to start your shopping as Bo will not steer you wrong. Trust BO as he KNOWS and CARES!

Excellent knowledge of luggage options and they have everything you could possibly need. We went…read moreB&R and couldn't be happier.

I had a surprising and frustrating experience with Savinar Luggage. I went in to repair the straps…read moreon my bag as one side broke and wanted to reinforce the other side as well. I was quoted $120 per strap end, which seemed wildly overpriced. . Thankfully, I decided to get a second opinion and went to Mike's Shoe Repair on Topanga & Dumetz. I'm so glad I did! Mike charged $20 per side, and the quality of the work is outstanding. The repair is so clean it looks like the damage never even happened. If you're considering Savignar, I'd strongly recommend shopping around first. I felt taken advantage of as though he saw an expensive brand and I'd spend anything. As for Mike's, it's a hidden gem, honest service, fair pricing, and excellent craftsmanship. Highly recommend supporting businesses that are fair... brand or not. Very disappointed as I know Savinar to be in the community a long time but maybe will pay unreasonable charges.