Maison Goyard

When we first approached the shop I was taken off guard since there was a guard blocking the door…read more My friend had already shopped there numerous times and said not to worry about it. We were instantly greeted in a very friendly manner and was checked in on while we looked around. Not too pushy, so that was nice. The merchandise is all second hand designer luxury and is priced high. Not really my thing, but it is my friend's and she loves it there. I appreciated the service.

Second-hand vintage designer clothing and accessories. I saw mostly Chanel and Louis Vuitton but…read morethey also had some other designers like Moschino and Christian Dior. The clothing and bags all looked flawless and everything was very well organized. They had statement pieces and classics. The price tags were still pretty steep. The customer associates were friendly and greeted me when I walked in. I just came to check out the store but I appreciated the good customer service. Overall, a nice store to visit if you are a fan of designer clothing or bags.

5.4 mi•Koreatown, Wilshire Center

What Goes Around Comes Around - Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

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Little Light

4.3(4 reviews)

Cute store, nice discovery in Madang Mall!…read more Loved the decor and the window displays that lured me in! Nice clothing selection, more unique, interesting items, decent prices and good customer service. If you are shopping, make it a stop! It has a nice array of merchandise to browse and try. Not your regular mall chain shop!

This is a really cute store and the store owner is soo nice! My guy and I ended up just getting…read moresome really cute pins when we came by. I thought the clothes were really cute, but they didn't have my size in the ones I liked for myself. I think this is a nice place to get gifts for people that aren't touristy type gifts. I know there's a lot in the store that my niece would like as well!

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XIV Karats

4.5(337 reviews)

0.6 mi

•$$

A+++++ I cannot…read morebelieve I had never been here before! I have passed it many times. This time I walked in and the place was packed, and now I completely understand why. It's like a whole little world of jewelry in there. Huge diverse selection. Like a factory you would see on TV. I came in specifically to have a piece of my vintage family jewelry repaired, and I was genuinely shocked by how easy the experience was. They did the repair ON SITE, in a matter of minutes, and for an exceptionally reasonable price. Story time: What made this experience even more impressive was that I had previously taken the same piece to another jeweler in the valley, where I was told they would need to keep it for two weeks to solder a loop and the repair would cost roughly three times as much. Because this is a valuable vintage piece, I just didn't feel comfortable leaving it there for that long, especially when there was supposedly a jeweler on site and what I was asking would take 10 minutes. Something about it didn't sit right with me, so I trusted my instincts and took the piece home. Then: A friend then recommended this place, and what a difference. Fast, straightforward, reasonably priced, valet parking and, most importantly when you're handing someone something valuable and irreplaceable, they made me feel completely comfortable! And insisted that what I was asking for was so simple. They did it in moment and cleaned the piece!!! I really appreciated the honesty and the fact that they didn't turn a simple repair into some complicated, expensive ordeal. I walked out with my jewelry repaired and back in my hands within minutes. So glad I finally discovered this Beverly Hills institution. I will absolutely be back. Thanks guys!

This place USED to have great deals, now, not so much. We went for the deals and therefore were…read morewilling to put up with long waits, people shouting and people being served in haphazard ways that might mean someone walks in and gets helped before you. Are there still good buys to be had? Sure. But given that they aren't all that great, it definitely isn't enough to put up with the worst service in the jewelry industry, with waiting forever for a bored associate who makes you feel like they're doing you a favor when "helping" you. Bring your patience and know that any help you get is likely to be from someone who can't wait to move on to another customer who might be spending more.

My original ring while in the store.

Original ring in the store.

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The first bracelet.

Nathalie Seaver Boutique

4.4(9 reviews)

1.8 mi•Beverly Grove

•$$$

Sometimes we forget just how good we have it in LA with the plethora of neighborhood boutique shops…read moreright under our noses. Seaver - which is right in the middle of the West Third shopping stretch, just a couple of doors down from Joan's - is a great reminder of that fact. It's one of those quaint shops which makes you sigh a breath of relief knowing options still exist to spy a gift or great find, without making another trip to a cookie cutter mall with the rest of the sheep. Specializing in clothing (designed by the owner, Nathalie), gifts and little treasures, there's something here for just about everyone. We stumbled in after brunch and were amazed by the variety of unique offerings the shop is nearly overflowing with - designer rubber duckies (we left with "decorator duck"), vintage stripper cuff links, stenciled leatherette checkbook and ipod covers in yummy pastel colors for spring, magnets, soaps, custom aprons (that give Anthropologie a run for their money), some beautiful things for baby, and of course, clothes and accessories. Not all of Seaver's clothes fit my taste, but aside from the super fab aprons that actually make you want to cook, her brocade jackets are beautifully sewn and well worth the price of admission. If you're trying to find a special gift for someone hard to buy for, this boutique is not to be missed - not that you could miss the beautifully painted black and white floral exterior. Nathalie is a super helpful sweetheart, there's something for just about every budget, and she'll even gift wrap it for you before you go. LA doesn't get much better than that.

So nice. Helped me with everything I needed! One stop shop for any gifts you might need.read more

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Polkadots & Moonbeams

4.5(72 reviews)

1.8 mi•Beverly Grove

•$$

I was recommended to go to P&M by my friend ages ago. She is a regular. :D…read moreLet me tell you, I was not disappointed. She already informed me about pricing and the staff ( shout out Wendy) , but I was even more surprised by the absolute gems I found. Waiting for the next salary to go back tbh :) Great job everyone, for the hospitality, for digging out the marvelous clothing pieces and giving us the opportunity to wear something we might not have found anytwhere else. Kudos!

Loved it. Passed it yesterday, my wife saw a mustard color jacket she expected to run $200-300 -…read moreand it was only $99. A fun shop with ultra-friendly staff. If I may and hopefully not offend them: The store should give the girls a budget to wear their clothes. I felt the staff was under-dressed.

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Homeros

4.0(2 reviews)

3.1 mi•Fairfax

•$

I'm all about cheap sunglasses. Why? Because they're going to wind up scratched, broken or lost…read morewithin a matter of minutes/weeks -- so why bother? Don't get me wrong, I own a nice pair -- but when you're lookin' for a specific style to match an outfit or costume for that matter -- Homeros is definitely where you want to go. It's a small shop with a wall the length of the store lined with sunglasses and a few turnstiles of more glasses. 2 for $15. Bargain found. :) They also have hats and belts n stuff.

Do you frequently drop, lose, or accidentally step on your sunglasses? If you're at all like me,…read morethan Homeros is for you! This little shop on Melrose has the widest (and cheapest!) range of sunglasses, for all of your clumsy needs!

CELINE

3.7(51 reviews)

0.1 mi

Love Celine. It's classy with friendly salespeople. We were able to try ok what I had my eye on,…read moreand I would love to come back for another visit soon. The quality is classic amdnd timeless. Their location is great too, easy to visit!

I came here to pick up an item I ordered online. Since the area is busy as it is parking was a…read morelittle hectic. Since I came for a pick up there is a loading zone right outside the store which made it very convenient for me. As I walked in the store I browsed a little bit, but I didn't feel welcomed at all by the SAs. Since it was my firsts time in a Celine boutique I was excited to check out, but it felt like I was just there. The most acknowledgement I got was from the doorman. When I did speak to an SA about my order he was fine.

This pink

This color is so fabulous

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Nordstrom Century City

3.3(177 reviews)

1.2 mi•Century City

•$$$

Today Mary in the Bra department was fabulous and helped me and my daughter! She was kind and…read moreextremely supportive, professional and patient with my daughter as she tried on several garments. I didn't want to miss recognizing her amazing work. I would like to also tell Nordstrom that today August 1st...you guys were rocking...I believe his name was Eddie..the DJ was amazing and made our shopping experience fun. You guys had a great vibe in the store today! The DJ needs to be there often the one from today particularly. The ladies shoe department was on point too! We spent some money all while grooving to the DJ's playing great music almost did not want to leave.

What happened with this location??? The customer service was disappointing and dismal! So sad! I…read morecouldn't find anyone for assistance. I can tell you this..... I won't forget this experience, and I'll remember to not go to this Nordstrom location, again. So frustrating!!! NOT recommended! Such a shame!!! Nice selection of merch is the only thing that makes sense, here!

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Cali Jewelers

4.1(27 reviews)

0.5 mi

•$$$

Loved working with Cali Jewelers! They were very honest and had a huge selection! Whatever they…read moredon't have in the store they can source or order for you! They also do repairs!

Came in to inquire about selling some gems. There was a…read moreyoung man that greeted me, and when I was in the middle of telling him what I had for sale, an older bald man rudely interrupted me and told me to leave. Will not be coming back here.

Christine Aka PhuongKhanh H.

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Rolex Oyster Perpetual 41MM Coral Red Dial Ref. 124300

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49 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dwight J.

2 years ago

I had a disappointing experience at Goyard on Rodeo Drive. I went in with the intent to purchase an $8,000 trunk, excited for my first Goyard purchase since I already own trunks from Louis Vuitton. However, the experience fell far below expectations for a luxury boutique. When I arrived, the security greeted me at the door, but the Korean sales associate, Jonathan, barely acknowledged me. He didn't say hello and instead continued his casual conversation with security. The black gentleman names "JJuan" who did assist me showed little effort, lacked enthusiasm, and didn't present all the strap options available for the trunk--he only showed me one. To make matters worse, the silver hardware on the bag wasn't even wiped down, despite him wearing gloves. For an $8,000 item, that level of carelessness is unacceptable. I still made the purchase, but I plan to return it for a trunk without markings on the hardware. It's disappointing that I couldn't inspect the product properly because the hardware wasn't cleaned beforehand. At this price point, the minimum expectation is a polished product and attentive service. I won't be returning to this location, and I wouldn't recommend it to others seeking a luxury shopping experience. Instead, I suggest visiting my personal sales associate Rose at Louis Vuitton Rodeo Drive, who offers impeccable service, VIP treatment, and thoughtful touches like champagne in Baccarat crystal. For a truly high-end experience, Bjorn at Cartier or Jackiee at Van Cleef & Arpels are also fantastic recommendations. Jackiee, in particular, provides exceptional service and ensures every detail of the shopping experience is perfect. As a business owner myself, I urge Goyard to take more pride in its customer experience. Sales associates should never act as though they're above the customer, regardless of whether the purchase is $500 or $10,000. Goyard's reputation is built on its luxurious, handcrafted products and high-end boutique experience. Upholding this standard consistently is essential for maintaining customer trust and elevating the brand. Please do better. read more

Lusine S.

21 days ago

I had such a wonderful experience with William at Goyard Beverly Hills. I originally came in to purchase a birthday gift for my sister, and during my visit another associate noticed that my own Goyard bag was not in the condition it should have been, especially considering how little time I've had it. He kindly introduced me to William, and I'm so grateful he did. I had my toddler, with me, and as any mom knows, handling something unexpected while shopping with a little one can make you a little nervous. William made the entire process feel so easy and stress-free. He was incredibly patient and thoughtful, and even offered my daughter Goyard stickers to keep her happy and entertained. That small gesture meant so much to me and really showed the kind of person he is. William asked me to remove my belongings from my bag and immediately assured me that he would take care of everything. What impressed me most was that he didn't simply look for the easiest solution or settle for a basic repair. He genuinely wanted to make sure I received the best possible resolution and that I would be completely happy with the outcome. His professionalism, kindness, and willingness to go above and beyond truly stood out to me. He made me feel genuinely valued as a Goyard client, while also being so considerate of me as a mom with a little one beside me. Goyard is very fortunate to have William representing the brand. Thank you, William, for taking such wonderful care of both me and my little one for turning an unexpected situation into such a positive experience. read more

2 years ago

Exceptional Service from SA. Daniel Samborski at Maison Goyard Beverly Hills Dear Store Manager or Goyard Team, I am writing to express my sincere appreciation for the outstanding service I received from SA. Daniel Samborski at your Beverly Hills location. During my recent visit on Saturday- 8/10/2024, Daniel's professionalism, knowledge, and genuine enthusiasm made my shopping experience truly exceptional. From the moment I entered the store, Daniel greeted me warmly and took the time to understand exactly what I was looking for. He patiently guided me through various options, colors, offering valuable insights that helped me make the perfect choice. His attention to detail and dedication to customer satisfaction were evident throughout the entire process. I was particularly impressed by Daniel's ability to make me feel valued as a customer. His personalized approach and thorough understanding of Goyard's products greatly enhanced my experience. Thanks to his assistance, I left the store not only with a beautiful items but also with a strong sense of appreciation for the level of service provided by your team. I wanted to ensure that Daniel's exceptional efforts do not go unnoticed. He is a true asset to your store, and I hope that his contributions are recognized and celebrated. Thank you for having such a dedicated and talented team member at Goyard Beverly Hills. I look forward to shopping with you again soon. Best regards, Christine Ho read more

Janis V.

2 years ago

I recently had the pleasure of purchasing a Belvedere PM bag from the Goyard Beverly Hills store, and I must say, the experience was exceptional. This wasn't my first time shopping at Goyard Beverly Hills; a few years ago, I bought my St. Louis PM tote there, and I've always been impressed by their service. This time around, I reached out to Daniel via text message with some pricing inquiries. Even though it was his day off, he promptly responded and offered to assist me the following day. The next day, I was torn between the burgundy, navy, and green options, but Daniel was incredibly patient and made the decision-making process seamless. His professionalism and courtesy truly stood out. After confirming my purchase, I received an email from Goyard, and to my surprise, my item shipped the same day, which was a Friday. I received my beautiful burgundy Belvedere PM on Monday, March 10th, and I absolutely adore it. I highly recommend Daniel at Goyard Beverly Hills for his excellent customer service and dedication to ensuring a smooth shopping experience. His knowledge and patience made all the difference, and I look forward to future purchases with him. read more

Vicky B.

1 year ago

I've been shopping at the Goyard store in Beverly Hills for a little over a year now, and I cannot say enough good things about my experience--especially thanks to my incredible sales associate, Jonathan. From day one, Jonathan has made every visit not just easy, but truly enjoyable. He's consistently welcoming, attentive, and knowledgeable, always taking the time to make sure I feel comfortable and confident with every purchase. Whether I'm looking for something specific or just browsing, he never rushes or pressures me. Instead, he creates a relaxed and fun environment that turns a shopping trip into a memorable experience. What I appreciate most is how genuine he is. He remembers my preferences, follows up thoughtfully, and always provides top-notch customer care. His professionalism, patience, and great energy keep me coming back. If you're planning a visit to Goyard Beverly Hills, I highly recommend asking for Jonathan. He's a true gem and makes luxury shopping feel personal and special every single time. read more

Tiffany K.

2 years ago

Daniel was an absolute delight to meet during my first visit to the store! From the moment I stepped into the store I was greeted warmly, and with a level of professionalism that truly stood out. He was attentive, knowledgeable, and went above and beyond to assist me in finding the perfect item for my first purchase. Informing him that I would definitely be back to buy my mom a gift, Daniel provided his personal contact information to facilitate easier communication, and for possible gift suggestions to consider. Moreover, Daniel went above and beyond to provide personalized recommendations tailored to my preferences, ensuring that I was able to find my mom the perfect handbag. He made certain my decision not only matched her style but also met her functional needs. His unwavering dedication to customer satisfaction and his ability to establish a genuine connection with clients truly distinguishes him! Looking forward to returning for Daniel's assistance with my next purchase! read more

Yvette H.

363

101

398

2 years ago

I recently had the pleasure of visiting the Goyard boutique in Beverly Hills and was truly impressed by the exceptional customer service we received from Armin. From the moment we walked in, Armin made us feel welcomed and valued in an otherwise (dare I say it) "stuffy" environment. He was incredibly knowledgeable about the brand and took the time to understand exactly what we were looking for in picking out a piece for our mother and offering thoughtful recommendations that perfectly suited our needs. What stood out most was Armin's genuine enthusiasm and passion for the products, which made the entire shopping experience enjoyable, we came in for one bag and left with three. Armin's professionalism, attention to detail, and friendly demeanor made this visit one of the best retail experiences we've had. Thank you, Armin, for going above and beyond to make our visit to the Beverly Hills Goyard boutique a memorable one. We look forward to returning again in the future! read more

Amber G.

2 years ago

I recently visited the Goyard store in Beverly Hills and had the absolute pleasure of being assisted by Daniel. From the moment I walked in, Daniel made me feel incredibly welcome with his warm demeanor and extensive knowledge about the products. He was patient, attentive, and genuinely invested in helping me find exactly what I was looking for. Daniel's passion for the brand was evident, and he took the time to explain the details and craftsmanship behind each piece I was interested in. He also provided great suggestions that fit my style perfectly without ever feeling pushy or rushed. It was clear he wanted me to have an experience as luxurious as the products themselves. Thanks to Daniel, I left the store not only with a beautiful bag but also with a lasting impression of what great customer service should be. If you're visiting the Goyard store, I highly recommend asking for Daniel--you won't be disappointed! read more

Stephanie P.

2 years ago

I had the absolute pleasure of working with William at Goyard Beverly Hills for a repair, and I can't say enough about his exceptional service. From the moment I walked in, he was incredibly helpful, knowledgeable, and professional. He took the time to thoroughly explain the repair process, offering expert insights and thoughtful recommendations. William's attention to detail and deep understanding of Goyard craftsmanship made the entire experience seamless. He was patient, answered all my questions, and ensured I felt confident in the care and restoration of my piece. It's rare to find someone who genuinely goes above and beyond, and William truly did. If you ever need assistance with repairs or any service at Goyard Beverly Hills, William is the person to see! His expertise and customer service are unmatched. Thank you, William, for such an outstanding experience! read more

Renee S.

1 year ago

I recently visited Goyard with a specific bag in mind, and I'm so glad Daniel S was the associate who helped me. From the moment I walked in, he was warm, attentive, and extremely professional. He immediately understood what I was looking for and made the entire experience seamless and enjoyable. Not only did Daniel confirm availability and walk me through the details of the bag, but he also offered helpful insights and answered all my questions with ease. His product knowledge, patience, and genuine enthusiasm for the brand were evident and appreciated. He elevated the experience with his high level of service -- I truly felt like a valued customer. Thanks to Daniel, what could have been a quick purchase became a memorable and positive experience. He's a standout team member and a true asset to Goyard. I am glad to have met him. read more

Trang P.

1 year ago

I recently purchased the Saint Louis tote from Goyard Beverly Hills, and I couldn't be happier with both the bag and the experience! Daniel Samborski was my sales associate, and he was absolutely amazing. Warm, professional, and patient, he answered all of my questions without any pressure. He made the whole experience feel personal and luxurious, which is exactly what I hoped for when shopping at Goyard. As for the Saint Louis tote, it has quickly become my go-to travel bag. It's lightweight yet incredibly spacious, perfect for carrying everything I need for a day of travel. I love how effortlessly chic it looks while being practical. The craftsmanship is exactly what you'd expect from Goyard, elegant, timeless, and high quality. Thank you, Daniel, and the Goyard Beverly Hills team, for such a great experience! read more

Linda S.

2 years ago

I visited the Goyard boutique and had an experience that left me shocked and surprised. While my husband was making his purchase, I noticed the cashier casually CHEWING A GUM, which seemed out of place in such a prestigious setting. I work in customer relations, It never acceptable I understand the importance of creating a respectful and polished atmosphere for customers. The cashier, a young lady with long messy curly hair, lazy face Hispanic, appeared somewhat disengaged in her role, which was disappointing. I considered speaking with a manager to share my observations, as I believe there is an opportunity for improvement in training staff to better reflect the brand's luxury image. Overall, I hope my feedback is helpful in enhancing the customer experience at Goyard. read more

Judith V.

6 months ago

I had an excellent experience shopping for a new handbag at this store. The service was truly outstanding, especially thanks to Barbara who assisted me. Barbara was incredibly attentive, knowledgeable, and patient, taking the time to understand exactly what I was looking for. Her recommendations were thoughtful and tailored to my style, which made the whole process enjoyable and stress-free. What stood out the most was her genuine care and professionalism--she went above and beyond to ensure I felt confident and happy with my purchase. It's rare to find such personalized service these days, and it made a lasting impression on me. I highly recommend this store to anyone looking for luxury handbags and exceptional customer service. I'll definitely be coming back! read more

M C.

1 year ago

I reached out to the Goyard store manager on Monday morning in hopes of securing a special birthday gift for my wife. Shortly thereafter, I was contacted by Daniel S., who was nothing short of outstanding. His professionalism, attentiveness, and genuine care were truly exceptional, especially considering our entire interaction was conducted through text. While I could have easily visited another designer boutique, Goyard's sense of exclusivity, combined with the remarkable service I received, truly set it apart. Thanks to Daniel S., both the pre- and post-sale experience exceeded all expectations and left a lasting impression. Thank you, Daniel, and thank you, Goyard, for making my wife's birthday extra special. You've earned a lifelong client. read more

Frida C.

6 months ago

I had an excellent experience with William at Goyard Beverly Hills. He assisted me with a repair, and from start to finish, his professionalism and attention to detail truly stood out. William took the time to carefully assess the issue, explained the process clearly, and made sure I felt confident every step of the way. What impressed me most was his genuine care and dedication to providing top-tier service. He handled my item with great respect and ensured everything was completed to the highest standard. It's rare to find someone who combines expertise with such a warm and attentive approach. I highly recommend asking for William if you visit Goyard Beverly Hills--he made the entire experience smooth, reassuring, and exceptional. read more

Beverly L.

3 years ago

I can't believe the higher team at Maison Goyard isn't addressing all the mistreatment customers are going through. It is as if we are back in the 50s and they treat you like a peasant. I wouldn't see why a luxury brand would tolerate that type of behavior. Like many other customers I have had such an unpleasant experience and wish I never purchased anything from that location. It left me with such a bad experience and souvenir. The whole point of going in a luxury store is for the memory and experience. In this case, they want you in-and-out similarly to shopping at a fast fashion store. Maison Goyard, I urge you to do something. The woman you hired Andrea Szeredai is accepting her staff to treat customers poorly. read more

Bobo L.

1 year ago

I had a wonderful shopping experience at the Goyard store, and I want to take a moment to recognize the exceptional service I received from Jjuan. From the moment I walked in, he was incredibly attentive, knowledgeable, and patient. He took the time to understand what I was looking for, walked me through the different options, and provided thoughtful recommendations without ever being pushy. His professionalism and genuine passion for the brand made the entire experience enjoyable and seamless. I truly appreciated his attention to detail and the care he put into making sure I was happy with my purchase. I look forward to returning in the future and will definitely recommend both Goyard and Jjuan to friends and family. read more

Ryan G.

5 months ago

I always have an excellent experience at the Goyard store in Beverly Hills, thanks to Barbra. She is incredibly helpful, knowledgeable, and attentive throughout the entire process. From the moment I meet with her, she makes sure I feel taken care of and goes above and beyond always. Barbra has a great eye for style and really understands the brand, which makes the experience feel both personal and effortless. She is patient, never pushy, and makes sure every detail is handled perfectly. It's rare to find this level of service, and it makes my visits genuinely enjoyable. If you're visiting the Goyard store in Beverly Hills, I highly recommend asking for Barbra! read more

Mitzie G.

8 months ago

I had an exceptional experience at Maison Goyard and truly wanted to recognize William for his outstanding service. From the moment I brought my bag in for repair, he was knowledgeable, attentive, and incredibly professional. He immediately understood the issue and walked me through the process with patience and clarity. What stood out most was his follow-up and communication -- he made me feel valued and reassured throughout the entire experience. It's rare to find this level of care and dedication, even in luxury retail. Thank you, William, for going above and beyond. This is exactly why I continue to trust and invest in Goyard. read more

Yvette L.

2 years ago

I had an outstanding shopping experience with Daniel at Beverly Hills Goyard! From the moment I walked in, Daniel's exceptional customer service made all the difference. He patiently guided me through the options, helping me make the best choice with genuine care and expertise. I ended up purchasing a limited edition St. Louis, a mini Anjou, and a hobo bag, all of which I love! Daniel also has an amazing sense of style, which made me feel even more confident in my choices. I'll definitely be looking for him every time I return to Goyard. Highly recommend Daniel for anyone shopping here - he truly goes above and beyond! read more

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Maison Goyard - leather - Updated October 2026

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(269 reviews)

This store...... always busy and beautiful. I always receive fine service, at this location…read more Massive selection of everything you want! I have been a huge fan for decades. My personal favorite is collecting their exquisite ashtray/trinket trays, over the years! All beautifully detailed pieces! The impeccable quality, blown my mind. I love the store layout! They really know the art of displays! I also LOVE their scarves! Such an elegant touch! For the prices they charge, it better be an outstanding experience! As for professional refurbishment of your handbags, they do an amazing job, but expect to wait months for them to do their magic to clean your bags. It was a wait, so bring your patience with you! I really enjoyed my experience with Hermes, in my opinion. No issues, whatsoever! Highly recommended.

We came in to return a scarf we had ordered online and to purchase a different one in-store. Most…read moreof the sales associates seemed quite snobbish. Interestingly, only the POC employees seemed friendly to us. The staff members who were actually helpful were the lady who paged a sales associate for the scarves, and Rosa F, who assisted us with our return and new purchase.

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Saint Laurent

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Great staff, but an unsettling return process that doesn't reflect a luxury brand…read more My experience returning an item at Saint Laurent Beverly Hills was strange--especially after having such an amazing purchasing experience at the Las Vegas location, where the service was fun, transparent, and genuinely enjoyable. Everyone at the Beverly Hills store was extremely nice and professional, but the return process itself felt shady and unnecessary. The associate took my high-value item out of my sight twice for "inspection." During that time, the products are still legally mine--and that practice leaves far too many possibilities for misunderstanding or even accidental damage that could later be blamed on the customer. After the second inspection, I was told one of the bags "looked used." When I asked for clarification, I was shown what turned out to be a spec of glitter--which the associate herself was also wearing. She then added that "technically, after a return, the bag would be unsaleable." I pointed out the obvious: if a bag they sold me had glitter or anything else on it that I didn't notice until I got home, they would've sold me an "unsaleable" product by that same logic. When I calmly refused to accept her explanation, she said, "well let me go talk to my manager." After reviewing it again, they came back and agreed to "make an exception this time." While I appreciated the resolution, the phrasing made it sound like they were doing me a favor rather than correcting an unreasonable assessment. For a brand built on trust, quality, and image, this return policy feels out of step. Customers shouldn't have to surrender visibility of their property or defend themselves over something as trivial as glitter. Luxury should extend to how people are treated--not just what they're sold.

God for bid somebody answered the phone here for once in their life. Impossible to get someone on…read morethe phone

Prada

(65 reviews)

I had an extraordinary experience with Philip at this location. I usually do all my shopping…read moreonline, but while walking on Rodeo, the store's layout immediately caught my eye. From the moment I walked in, Philip greeted me with genuine warmth, grace, and professionalism. He was extremely knowledgeable about the products and took the time to help me find something I truly loved. I purchased a men's bag that I fell in love with. The color was one of a kind! Worth every penny! The entire experience felt effortless, welcoming, and first-class. Great vibes, beautiful store, and exceptional service. Thank you, Philip!

Came here for a men's card wallet and it was a great experience. Ahsia helped me pick out a great…read morewallet and the store was very clean and very big. I was in and out with the item I wanted. Overall a great experience and great customer service!

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3.8

(81 reviews)

I brought my Rimowa carry-on into the store after the internal divider/flex-divider bracket snapped…read moreon me. I was fully expecting to pay for a replacement part or have to ship it out for repair, but the sales associate took one look at it, said, "Give me a minute," and walked into the back. He came back a couple of minutes later with a brand-new partition already installed and ready to go. No hassle, no paperwork, and no charge. I honestly had no idea they had a lifetime warranty that was this seamless and straightforward. Outstanding, hassle-free service--they've definitely earned a customer for life. Highly recommend!

I've been a loyal Rimowa customer since 2009 and have owned multiple Rimowa suitcases over the…read moreyears. I've always believed the quality of the product justified the premium price. After today's experience at the Beverly Hills store, I'm no longer sure that's true. I flew into Los Angeles and drove directly from the airport to the store with my pregnant fiancée so I could have my suitcase repaired. Instead of being greeted by customer service, we were met by a third-party security guard standing behind a velvet rope who refused to let us enter because the store was supposedly "too crowded." The store was nearly empty. We were forced to stand outside in 82-degree weather while I repeatedly asked how long the wait would be. The answer was simply to keep waiting. I explained that my fiancée is pregnant and asked if she could at least wait inside in the air conditioning. Even after customers left the store, we were still left standing outside. When we were finally allowed inside, the security guard's behavior became completely unacceptable. He became confrontational, threatened to call the police, and deliberately stood chest-to-chest and eye-to-eye with me in an obvious attempt to intimidate me--all in front of my pregnant fiancée, our two dogs, other customers, and Rimowa employees. That behavior was disgraceful. To the credit of the regional manager and the operations manager, they were professional and attempted to calm the situation. Ironically, moments later they began allowing customers to walk into the store without the restrictions that had been imposed on us, making it abundantly clear that whatever policy had supposedly justified keeping us outside had suddenly disappeared. Because my older suitcase was beyond repair, I ended up purchasing a new Rimowa for approximately $1,300. I bought it because I needed luggage--not because this store earned my business. What is most shocking is the culture this store allows to exist. This isn't a Rolex boutique. It isn't a jewelry store full of diamonds. It isn't a luxury boutique selling $35,000 handbags. It's a luggage store on Rodeo Drive. There is absolutely no justification for treating loyal customers like potential criminals or allowing a third-party security guard to intimidate, threaten, and humiliate people who came in seeking warranty service. I've spent thousands of dollars with Rimowa over the years. Never did I expect to be threatened with police involvement simply for asking why my pregnant fiancée couldn't wait inside an air-conditioned store. This was, without question, the worst luxury retail experience I've ever had. Rimowa should be embarrassed that this is how one of its flagship stores represents the brand. Update: I woke up the next day just disgusted by the entire experience and returned the case at 11am when the store opened. I travel the world and would rather have a different brand by my side than be reminded about this experience

Cartier

(283 reviews)

This was by far one of the most thoughtful and dog-friendly experiences I've had in Los Angeles!…read more The lovely lady on the second floor was incredibly sweet to my dog. She brought him some little treats, gave him his own water bowl, and even opened a brand-new bottle of water just for him. She kept interacting with him and made him feel so welcome throughout our visit. Such a warm and thoughtful experience, and wonderful service all around. We had a fantastic time shopping here and will definitely be back!

I've been a regular at this location for lighter refills and have generally had a pleasant…read moreexperience -- until my last two visits changed that. On my second-to-last visit, an associate spilled champagne on me, my friend, and her phone while we were seated. On my most recent visit, I checked in with only two people ahead of me and was then left seated for nearly 50 minutes with no update and no refreshments offered -- something I understood to be standard here. It wasn't until my friend proactively flagged down an associate that anyone assisted us. Meanwhile, another guest who arrived well after us was seated and offered tea almost immediately. I don't come in to make large purchases, just for maintenance on a lighter I own, but I'd expect any client to be treated with basic attentiveness and consistency. Two visits in a row falling short like this was disappointing, especially given the reputation of the brand.

Salvatore Ferragamo

3.6

(82 reviews)

Returned after a few month for another purchase. Jimmy, the gentleman who assisted me previously on…read moreChristmas Eve was available to help with my shopping experience. Lovely experience here with Jimmy. Just WOW!

Next time you're thinking about spending $650 on a pair of shoes, take a look at these photos…read morefirst. This is the level of quality you can expect for that kind of money. This isn't normal wear and tear--it's simply poor craftsmanship and cheap materials. For a premium-priced product, this level of quality is completely unacceptable. I'm giving this one star only because there's no option to give zero. I expected far better quality and durability from a brand charging luxury prices.

Louis Vuitton Beverly Center

3.1

(231 reviews)

I had a terrific experience at this store. My mom's gifted bag needed servicing and the store…read morehelped me resolve the issue within a week (typically service requests can take over a month to be resolved.) The staff is so kind and they have a decent amount of inventory. I will be back!

My friend and I went in on a whim, as she told me that there are some scents that I have to try…read more Security guard was friendly as he opened the walkway for us to enter. Immediately greeted with a warm smile and a hello. As we walked our way to the fragrances, an associate came up to us and apologized that they were busy and there were three customers ahead of us. We were fine as we weren't rushed for time and they took our names down on their iPad. I noticed that the associates are all.. HAPPY! It must have been good timing as I looked around and saw that the sales associates were friendly, talkative, open with their customers. Overall, it was a great visit and I will be sure to return to this location.

Ralph Lauren

(85 reviews)

I am not sure if the employees are commission based or not. If they are commission based what's…read morewith the attitude and looking down on customers? I walked in the store knowing I wanted to buy a sweater. I walked up to a male employee he ignored me so I asked another employee for a size. She called over another employee. She was an older employee and was very nice, friendly and patient. She even made a suggestion regarding the size which I appreciate it. Her suggestion helped m pick the right size. I visited during Christmas/ New Years time; therefore, they were offering hot chocolate and cookies. Hot chocolate was a nice gesture and perfect touch for the cold weather. For value, I would say bags and clothing items are expensive, but worth it. Since quality is better and worth the price. I gave four stars only for the outstanding customer service by the lady who helped me. Otherwise my rating would be one star.

RALPH LAUREN - RODEO DRIVE…read more Walking into this store felt like stepping straight into that horrifying Pretty Woman scene. The energy was immediately cold and unwelcoming, like we were being sized up the second we walked through the door. Nil, the CSR, was dismissive & refused to serve us. Instead of a luxury shopping experience, it felt uncomfortable and honestly a bit demeaning. No greeting, no effort to assist--just an unmistakable vibe that we didn't "belong." For a brand that prides itself on timeless elegance and hospitality, this location completely missed the mark. Rodeo Drive has no shortage of high-end stores that actually know how to treat people with basic respect. I'd recommend spending your time (and money) elsewhere.

Gucci Beverly Hills Flagship

(252 reviews)