I brought my Rimowa carry-on into the store after the internal divider/flex-divider bracket snapped on me. I was fully expecting to pay for a replacement part or have to ship it out for repair, but the sales associate took one look at it, said, "Give me a minute," and walked into the back. He came back a couple of minutes later with a brand-new partition already installed and ready to go. No hassle, no paperwork, and no charge. I honestly had no idea they had a lifetime warranty that was this seamless and straightforward. Outstanding, hassle-free service--they've definitely earned a customer for life. Highly recommend! read more

I've been a loyal Rimowa customer since 2009 and have owned multiple Rimowa suitcases over the years. I've always believed the quality of the product justified the premium price. After today's experience at the Beverly Hills store, I'm no longer sure that's true. I flew into Los Angeles and drove directly from the airport to the store with my pregnant fiancée so I could have my suitcase repaired. Instead of being greeted by customer service, we were met by a third-party security guard standing behind a velvet rope who refused to let us enter because the store was supposedly "too crowded." The store was nearly empty. We were forced to stand outside in 82-degree weather while I repeatedly asked how long the wait would be. The answer was simply to keep waiting. I explained that my fiancée is pregnant and asked if she could at least wait inside in the air conditioning. Even after customers left the store, we were still left standing outside. When we were finally allowed inside, the security guard's behavior became completely unacceptable. He became confrontational, threatened to call the police, and deliberately stood chest-to-chest and eye-to-eye with me in an obvious attempt to intimidate me--all in front of my pregnant fiancée, our two dogs, other customers, and Rimowa employees. That behavior was disgraceful. To the credit of the regional manager and the operations manager, they were professional and attempted to calm the situation. Ironically, moments later they began allowing customers to walk into the store without the restrictions that had been imposed on us, making it abundantly clear that whatever policy had supposedly justified keeping us outside had suddenly disappeared. Because my older suitcase was beyond repair, I ended up purchasing a new Rimowa for approximately $1,300. I bought it because I needed luggage--not because this store earned my business. What is most shocking is the culture this store allows to exist. This isn't a Rolex boutique. It isn't a jewelry store full of diamonds. It isn't a luxury boutique selling $35,000 handbags. It's a luggage store on Rodeo Drive. There is absolutely no justification for treating loyal customers like potential criminals or allowing a third-party security guard to intimidate, threaten, and humiliate people who came in seeking warranty service. I've spent thousands of dollars with Rimowa over the years. Never did I expect to be threatened with police involvement simply for asking why my pregnant fiancée couldn't wait inside an air-conditioned store. This was, without question, the worst luxury retail experience I've ever had. Rimowa should be embarrassed that this is how one of its flagship stores represents the brand. Update: I woke up the next day just disgusted by the entire experience and returned the case at 11am when the store opened. I travel the world and would rather have a different brand by my side than be reminded about this experience read more

RIMOWA - Security guard that thinks he's protecting a nightclub - Luggage Near Me - Beverly Hills, California

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Made an online appointment and got my 18 year old luggage serviced here. The housing for the wheel broke off and the luggage wasnt closing tightly because of shell was bent. I was expecting a couple of hundred ended up being only $150 and it took less than one hour to fix on site. All around efficient service. read more

RIMOWA - Service area - Luggage Near Me - Beverly Hills, California

Brittney is so kind!! She always helps me if I need to come and get my suitcase repair. It feels good to have kind people help you and go above and beyond to get your needs fixed in a timely manner. Thanks Brittney for always making my time so smooth and quickly. Severely appreciate the kindness read more

Exceptional Service from Jonathan S.! Jonathan S. provided an outstanding experience from beginning to end. He was extremely helpful, knowledgeable, professional, and genuinely attentive to what I needed. His level of service went far beyond what I expected from a salesperson. What impressed me most was his willingness to take the extra time to assist me, answer my questions, and make sure I was completely satisfied. I never felt pressured or rushed--just genuinely taken care of. That kind of personalized customer service is becoming rare, and Jonathan truly sets the standard. He is an excellent representative of the company and certainly deserves recognition for the way he treats his customers. read more

This store has a prime location on the corner at 201 Rodeo Drive, opposite the Beverly Wilshire Hotel. If you step across the street and look up, you can see the store has a beautiful mosaic dome on top which was created in the late 1980s by artist Peter Veres; it measures 14-ft. diameter and is made of 69,000 Venetian glass tiles. I'm a huge fan of Rimowa luggage and have to say that the customer service here when I brought my suitcase in for repair was amazing. The salesperson that helped me was so nice and really considerate. I brought in a large and discontinued 32" suitcase that was purchased from another store. The sales associate said just by looking at it that she was sure it was still under warranty, and they managed to fix the defective lock. Just a note that Rimowa suitcases have a lifetime warranty that you can register online, but the older ones from before they were bought by LVMH have a more limited warranty. I've also had great service from Rimowa in Milan, and the service is what will make me continue to purchase their fantastic pieces. What I really appreciated was their eagerness and willingness to help the customer. The salesperson actually insisted that I send her the photographs of another Rimowa suitcase that I explained was badly damaged on a train. I told her I didn't think it was fixable, but she said she would show the photos personally to their repair tech to see if it could be repaired. I really appreciated that. She also discussed with me the art of stickers and how to place them on a suitcase, which was so much fun. Each Rimowa store has its own sticker and you can purchase multiple ones from different cities. They will deliver the luggage to your hotel to you for no added charge, and also stamp your initials in gold, silver or black on the black leather Rimowa luggage tags that are included with most of the luggage pieces. You're of course paying a premium for Rimowa suitcases, but with certain models, especially the Essential Light polycarbonate cases, the value is you're going to end up saving a lot of money if you tend to overpack by not paying the airline's overweight charges (their Essential Large suitcase only weighs 8.2 lbs) and even eliminate hiring porters and renting pushcarts because they roll so easily. Rimowa make some of the lightest and strongest easy rolling suitcases on the market. Plus they are beautiful. read more

RIMOWA - Look up on top of the Rimowa store building: A dome by artist Peter Veres: 14-ft. diameter made of 69,000 Venetian glass tiles. - Luggage Near Me - Beverly Hills, California

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Britany at Rimowa is an absolute rockstar -- a true gem and deserves all the credit! My partner bought two suitcases online and we came in to pick them up having already purchased the products yet Britany went above and beyond the call of duty not because she had too but because she wanted too and is a genuine person who cares about the brand and customers. Great product and highly recommend especially with the lifetime warranty! Britany is the one to ask for when you go in -- tell her Bryce sent you -- she's the best embosser and truly embodies everything she says! Definitely will be coming back here for any future purchases and help -- thank you for letting us feel seen Britany -- we see and appreciate you too! Thank you for making this the best birthday yet! With gratitude, Bryce & Chaim read more

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I Best luggage. Best service. This luggage might be on the pricier side but it will last a very long time. They will even repair your damaged luggage. One for every size. The carry on can fit 3-5 days of clothes friending on which one you have. read more

I've been to this location twice now, and both times the employees were extremely rude. They make it feel like you're bothering them by simply asking a question. When I inquired about an item that wasn't in stock, there was zero effort to offer help, no update on when it might return, no willingness to check, no alternatives or suggestions. It genuinely feels like the people here hate their jobs. read more

Rimowa makes wonderful luggage, but unless you travel often the value proposition of their bags is not really there. You can enjoy the finer things in life, but unless you're a road warrior you really don't need luggage of this quality to be able to travel. The Value that Rimowa offers is one of durability, but more importantly it's their lifetime warranty on their product. We own two of their carry-on plus sizes. One in the essential line and one in the aluminum line. Both have held up wonderfully through numerous trips both domestic and abroad and both have suffered some damage. That's where Rimowa's service really shines. Once we were in SF and phoned the store and they recommended we come in and replaced the bag under warranty. Two other times the flexfold dividers broke as the structure cracked, but the Beverly Hills store fixed it as a warranty item. While it was frustrating, they were curious as the amount of clothing we're packing in the bag. Overall, Rimowa is an investment. The bags are well made and the service is top notch. This location in Beverly Hills has a tendency to get overwhelmed, but don't let that push you off of this brand. read more

Our Rimowa Trunk Plus luggage took quite a beating during our trip to Spain, France, and Italy last summer! Thankfully, Rimowa's service was top-notch--they replaced some of the missing screws in just 20 minutes while I waited. No appointment was necessary, and they were even able to pull up my info using the luggage ID. I don't remember the name of the person who fixed it, but he was incredibly friendly, patient, and professional. Great customer service like that really makes a difference! One of the sales associates was super friendly, but the other two definitely had some attitude, lol. It's funny how sales associates in high-end stores often have that vibe! To the person who fixed my luggage--thank you! My husband and I are still loyal Tumi fans, but I absolutely love Rimowa's designs. Off to Amsterdam, Iceland and Ireland in July 2025. Let's see how many dents we get on this trip! At least I know that I can always get stuff fixed! read more

I went to buy my husband a gift for his birthday, and went into this location as I was having difficulty ordering from the website. I was immediately greeted by Caroline who helped me pick out a checked and carry on luggage. She was very thorough in answering the questions I had between the models, and left me feeling confident in my purchase. After, she went above and beyond and helped me carry my luggage to my car! I was really surprised at how helpful she was! Will be a returning customer when I buy my own set! read more

Walked in for a repair for my essential lite and the staff helped me fix the telescope handle within 15-20 minutes. All the sales reps were courteous and have a lot of knowledge about the products (hence why I made the purchase here for two carriers). The repair needs no appointment. They will also deliver once the carrier is finished. One can come in for a pick-up or can have it mailed to your house. A very convenient process. Mine was covered under a warranty and I didn't have to pay anything - which sweetened the deal even more as I had find parking near the Rodeo on a busy Friday afternoon. Oh, parking is mainly structure and there is one around the block so getting to the store was fairly easy. read more

I was initially hesitant about coming in because every time I called, I could never get a hold of anyone, even when I contacted customer service. However, as soon as I walked in, Britany was extremely helpful. She assisted me right away, they fixed my luggage on the spot only took about 10 minutes, the entire process easy and completely seamless. She also let me know that if I have multiple pieces, I can temporarily park in the alley to drop everything off and then go find parking, which was incredibly helpful. Excellent in-store service and a great overall experience. read more

Had the best experience at the store! Exceptional customer service from Alan! He took care of me so well and also got my luggage fixed in 1 day and delivered to my home in time for my trip!! Thank you so much Alan!! read more

I love the luggage, however, I had a negative experience with an employee. I had a 2:30 PM scheduled appointment to have my luggage repaired.. upon my arrival I encountered an employee (Albert) stationed at the door, managing flow of customers entering and exiting the store. When I informed him of my 230 appointment., he responded very curtly, that I was late. I perceived this action as very rude and abrupt. I also witnessed this behavior with several other customers. Once inside and speaking to another employee about the repairs, I was informed that the part was not in and that they could not tell me when the part would be in stock. The employee gave me the option of having my luggage shipped or picking it up. I wanted it shipped but was discouraged because it would require a signature. Nevertheless, about an hour after I left the location I received an email to pick up my luggage. This is a total contradiction of what I was informed while at the location. I really love my luggage but the quality of service does not match the quality of the product being sold. read more

You guys are the best, can't thank you enough. The products are cool, they really take a beating and just get better with time. But I was compelled to throw out this message because of how incredible you are when things go wrong. Can't thank you for all of the help and speedy solutions. Forever Rimowa. read more

David (and his team) never fails to amaze me! Their customer service is impeccable. They are always so helpful, without any fuss. This Rimowa botique is the best. Special shout out to Chris, my go to Rimowa Associate. read more

Excellent experience! My wife wanted to get a new piece of luggage and heard nice things about Rimowa. We went into the Rodeo Drive store on a busy Sunday, and Yujia helped us pick out a beautiful blue suitcase. Unsurprisingly it was sold out, but she assured us she could order it and get it to us in a week. Towards the end of the week she followed up and said that it arrived but she noticed a mark on it and didn't feel comfortable sending it to us. She asked if we could wait a few more days as she located another identical piece and was rushing it to us. I was so pleased at her thoughtfulness and diligence and follow through. Really excellent customer service. A few days later and we just got the suitcase delivered. So speedy! and my wife is so happy! Gorgeous, light and durable luggage that will get a workout on several upcoming trips we have planned. Thank you so much Yujia! You went above and beyond to make us happy! read more

Had my original cabin and trunk aluminums for years now and they still look like new. I've been all over Asia many time repeated and it's still in amazing shape. The flex divider broke and they happily replaced it instantly for me in stores. I had to take a last minute trip overseas this past week and didn't have time to pick up additional luggages. However, JEFFREY assisted me through the entire process swiftly and had my luggages and slings delivered NEXT DAY! What a convenience! Thank YOU Jeffrey! The price is steep, but if you travel often it's worth the investment, for its quality of product and service. read more

A bag that I've had for many years and has been on a ton of adventures finally broke its clap. I walked into the store, expecting a long delay in getting my bag fixed. The gentleman at the desk looked at my bag and said I'll have it fixed for you in three minutes. He fixed the class, straightened out the frame and out of the door in less than five minutes. Amazing. read more

Best rimowa retailer in the U.S. I had a salsa with the old handle and wheel that broke and I was already out of warranty. Beverly Hills shop tried to repair it, and they do all repairs in-house, but couldn't--so replaced me with a NEW one for FREE. Later my original cabin got bent and wheels busted. Tried to repair it at the rimowa in Manhattan--they couldn't do it in-house and wanted to charge me a ridiculous amount that would almost be equivalent to buying a new one. So I just bought a new one from Beverly Hills because they have serviced all my rimowas--regardless of how long past my purchase--for FREE! read more

Such a fun store! Always impressed at how they've grown their line from iconic suitcases to trunks and so many other cool bags. Love my black Cabin Plus, and stopped in to check out packing cubes. They sell cubes that are perfectly sized to the Cabin Plus. Gabriel kindly walked me through and helped me to pick out exactly the right cubes for my needs. Recently headed to Montreal, and these made packing and unpacking a breeze. Also very easy to quickly find exactly what I needed. And scratched my OCD itch. Love the bags, the cubes, and greatly appreciate Gabriel's excellent customer service. Thanks! read more

Thank you, Ana, on the Client Services Team, and Tatyanna BEAUCHARD, my technician at the Beverly Hills shop for teaming up to provide excellent customer service to me given my Classic Cabin Luggage's damaged lock. Ana, thank you for listening and expediting my process. Thank you Tatyanna, for your kindness and attention to detail. Appreciate your dedication to customers like me who had nightmarish experiences. You're both excellent problem solvers and Rimowa is lucky to have you both. read more

This review is not for the actual products (they make great cases) but rather for the sales associate who was easily one of the least friendly or helpful I've ever encountered, anywhere. And I don't even mean in a snooty Beverly Hills cliche way. I actually find most people in other stores on Rodeo to be at the very least polite, and usually willing to help you spend money, since they work on commission and don't want anybody coming back the next day with a "big mistake - huge" moment. This guy (on shift this afternoon) was either having a very bad day, or is very upset with his situation in life, or is just completely useless. Maybe all three. I came in to add to my growing collection of their great pieces, but couldn't even deal with this guy. Will order online instead this time and in the future. Rimowa, please double-check that your staff are representing your brand accurately. read more

DO NOT BUY THESE BAGS I purchased the Rimowa few months ago and after using it for two trips, the handel broke apart I live in Orange County CA and I drove all the way to Beverly Hills for a repair (4 hr round trip) This store said they didn't have parts so had to sent it to NY and send back to my house. After 3 weeks, I received a bad with more issues +missing parts. (Photo) I am very disappointed at RIMOWA. read more

RIMOWA - Luggage Near Me - Beverly Hills, California

Took my suitcase to the store for a wheel repair. The store took care the paperwork quickly. The store associate sent it to the repair shop and I got the suitcase back in less than two weeks. Ready to travel again! read more

RIMOWA - Broken suitcase - Luggage Near Me - Beverly Hills, California

I purchased luggage almost 12 years ago! And one of the licks just broke off! I went in and they replaced it in under 10 minutes tops! For a very minimal charge . Luggage is the best I've ever had. It's a little more expensive but it's worth it . I travel very frequently and it's been the only luggage that's held up. These airlines are hard on our luggage and they've held up his long with minimal issues. Service at this location is great ! Oh they can also clean the luggage here too! read more

I love RIMOWA so much! Lisa and the team are amazing!! Highly recommend everything that rimowa makes. They even stamped my luggage tag in holographic. The stamping is a little bit crooked so I won't be using it, but it's an amazing gesture anyways! Thank you guys read more

I love my roll around it walks with you and the service at rimowa is great. I broke my locking mechanism from over packing and they fixed in store. I've bought the carry on and checked sizes. read more

Great service. Such a wonderful purchasing experience. Wasn't able to get the person's name (he was African-American) but he was awesome. I'll be back to get my classic trunk from these guys. read more

Purchase was fast, easy and painless! Called couple of hours to ensure the luggage I'm looking for is available. Spoke to London and she ensured it was there as they don't really stock Cabin S Classic ... she held the stock for me as I was doing some lunch errands with a friend around Rodeo. Staff was amazing and showed me the basics of the luggage. It's my first one and London ensured my purchase was of stellar outcome. Thanks London! read more

RIMOWA - Classic Cabin S. (33L) - Luggage Near Me - Beverly Hills, California

They say their hours are 12:00 pm to 6:00 pm, but Yelp says that they open at 10:00 am. A 12:00 pm opening is inconvenient, but it's doubly frustrating that the info on Yelp is incorrect. read more

Came to this location to get the handle on my luggage fixed & everyone was so helpful & super friendly!

I'm writing this review for a small but mighty Asian lady named yujin (you Jin?) who literally saved my luggage. My big rimowa luggage handle was damaged when I landed from Italy two nights ago and I was in a major panic since I need it for a Paris trip next week. I rushed into rimowa today and she was super nice but explained that If she doesn't have the part it would be a four week wait (heart attack) but she went into the storage room and managed to find the last part that she had. She told me it'd be 125 and I agreed since I was pretty desperate. To my surprise she started to fix the handle and said all of a sudden that I didn't need a new handle as she just needed to rescrew it in. I am thoroughly shocked by her skill and so impressed by her customer service. I buy from rimowa all the time and so do my friends and family, I'll be asking them to come to her for sure. Thanks again yujin! read more

Rimowa is arguably the most respected and renowned luggage brand in the world. They produce some of the most popular high quality luggage lines with their lightweight and beautiful pieces. They make a variety of suitcases, briefcases, and other bags, but they also sell product lines of aluminum and polycarbonate attaches, pilot cases, and luggage. I am in love with the quality of their suitcases. I own cases from the salsa, bossa nova, & aluminum lines, and they all provide for seamless means of travel with their lightweight shells and spinning wheels. The design features on the interior of the suitcases also make it sooo easy for customers to utilize the spaces and partitions extremely well. As ridiculous as it sounds, packing has become such an art for me since using Rimowa cases!! Consider it masochistic, but I actually look forward to maximizing my usage of every corner in a Rimowa when packing for trips!! I've only had great experiences with sales at this store in Beverly Hills. read more

This store truly has the worst customer service for such expensive suitcases. Been sitting here waiting to be helped for 30 minutes because supposedly only one specialist can do bag replacements. Also bizarrely he has addressed me by the wrong name multiple times... read more

Best luggage and great experience. Called the store prior to visit and spoke to Chris to arrange since I live quite far. David from beverly hills store was extremely helpful and provided impeccable service. read more

Great experience! London assisted us in our first purchase. Explained the product and even suggested others. We have become loyal Rimowa shoppers. Thank you London read more

Beyond disappointed with this brand. I was so happy with my tumi for 5 years and over 100 flights but convinced myself to buy this trunk hearing about how well made, the engineering of it blah blah blah. Here's the truth. U're buying metal which will bend and mold with impact. This will happen less likely if more compact like their carryons. Do not waste your money on the check in bags. $1600 and it's crap. Keep in mind no one sees you with it really since it's checked in if you're thinking to look cool, traveled or chick. So this happens to mine after 1 flight and the hassle afterwards is what makes it even worst. Bought suitcase April 24th and flew 27th. My heart dropped when I saw it. I was expecting little dents and scratches. Like the moon, not the Grand Canyon. Good luck trying to deal with claims. I took it to Beverly rodeo and the associates tried to convince me it's nothing. She seen so many worst and this happens all the time. So I said to her so I should expect to look forward to all of this hassle after each flight. Hours and hours of headaches with claims with no promise and bringing it to repair. I'm sorry but if this is not even the worst or close to normal then what the hell are you selling. The idea of memories for that high price. Hmmmm. Well here's the memory. $1600. And it came with regrets, sadness, disappointment in self, headaches. And dishonesties from associates adding salt to the wound. I left the suitcase for repair on April 30th and she said it would take about 5 days or so. I asked if it's something I can just hammer out myself as I don't mind scratch and dents, just not a deformed suitcase. She said it's best if they do because they might need to set with a Mold etc. anyhow, 1 week later and no calls. I do finally called but busy. Called again a few times and line finally open. FYI, if you're a business, have more than 1 line so it goes into answering machine for call backs. Spoke to a lady and she said she will look into it and that a service person will call me in 20. No calls. 1 hour later I called and finally a helpful person. MANNY! However he sadly informed me that my suitcase has been sitting there after more than 7 days as no one came to pick it up for repair. He then told me let him look at it closely and he might just be able to hammer it out himself. Called me 2 mins later said it's done. This is one of the worst experiences I ever dealt with among high end stores and brands. They are saved by the grace of Manny being polite, and not just telling me shit but taking actions to do something. Thank you young man. At the end, don't Buy this suitcase or any of the big ones. The style is gorgeous but not worth it. This does not apply to the feelings about their smaller ones. Unless it's a full flight and they make you check it on. Then you're SOL. Thank god I didn't threw out my tumi set. read more

RIMOWA - Heavy damaged after 1 flight. - Luggage Near Me - Beverly Hills, California