I will post a picture when I take them off of my face....! I stopped in because I lost my favorite pair of sunglasses a while back. Damien helped me find not only my favorite model (the Ray Ban Boyfriends) but find a different color profile of em! That we're actually on sale!!! What ended up originally feeling like a loss ended up being another excuse to stop in. Damien actually sold me the first pair years back, and it only seemed fitting that I ended up coming back. Anyways I'm hoping I don't have to buy another pair of sunglasses but if I do I know where I'm headed ‍ 11/10 read more

David the store manager was amazing! I was such a bratty customer exchanging a pair from another mall at his store just to come back and exchange back to the original when he tried to tell me the original pair looked better on me in the first place lol. He was right and his years in the industry definitely show in his knowledge of the products he carries. read more

Excellent selection and helpful staff. The buy one get one half off promotion is a good deal. The sales associate was very knowledgeable.

I placed an order online to pick up at this location. Called to check the status and the sales associate sounded annoyed for calling to check the status. A few minutes later my order was canceled. The reason was because the items were no longer available. The items are still available for pick up online. read more

Very prompt service and cleaning of new glasses. Needed a pair of sunglasses in a pinch since I forgot mine. Easy to choose and go. Typical pricing for sunglasses. read more

Avoid at all costs! Spent 3 weeks waiting for a lens replacement and came in on 4 separate occasions due to their issues. I was told I would receive a text when the lenses would arrive, never got a text. The staff is absolutely useless and told me that I could come in to swap my lenses 2x when in fact they couldn't. Management is never there. Just avoid avoid avoid avoid. read more

I had an amazing experience at Sunglass Hut recently! There are so many options for lux eyewear in the area and to be honest I went into SH on a whim, not really sure what I was looking for. As soon as I walked in the sales guy, Damien, greeted me with a very friendly and helpful approach. After asking some questions I was amazed at how he helped me determine exactly what style worked for me! I was having a hard time choosing between two of the Ray-ban styles they carry but somehow Damien persuaded me to buy both!! LOL Beautiful store, excellent salesman, very happy customer!! read more

I got Ray Bans that I love, but was a little surprised no one greeted me when I was the only customer in the store. Not sure if they had gotten feedback before to avoid being too helpful or something lol. I did not mind though. It might have been the reason I felt comfortable enough to try sunglasses on. When I did have questions, 1 of the 2 women did help me. The other one was on her phone chilling. Didn't even look up. This was my first Sunglass Hut purchase anywhere. Overall happy with purchase. read more

Two days ago, I bought a pair of $300 sunglasses from Sunglass Hut. I then realized they didn't sit evenly on my face so I went back to have them adjusted. They wanted to charge me $3 to make the adjustment. Me: "Really? I just bought them. Would you have charged me $3 if I'd pointed this out when I purchased them?" Salesman: "No. It's a new store policy". Me: "Is there a manager I could speak to?" Long story short, they adjusted them at no charge. But I mean - sheesh! What kind of customer service is that? I know $3 is a pittance but it just bugged the ____ out of me. I should have walked out with them unadjusted, gone home and gotten the box and receipt, and just returned them for a refund. Never again. read more

The manager Griciela was very nice , took her time , showed us all the sunglasses and explained why it's important that it fits around your ears and sits on the nose the right way. We'll be back to buy at this location for sure. Thanks! read more

See all

Woman working 10/6 in the afternoon did not greet us or engage in any conversation throughout the shopping experience whatsoever. Virtually ignored. We ended up buying so we weren't just some window shoppers. Maybe that's all they're used to? Had to say excuse me and flag her down to purchase and she didn't even say anything at all. Great selection with plenty of designer options but service would make you want to shop elsewhere. On the way out a very outgoing blonde haired associate greeted us and was very pleasant. Wish she was the one that initially helped us read more

Thank you for letting me catch some rays in style SunglassHut! I had the most amazing experience at this location. The higher standards of customer service, the amazing staff and the knowledge of products is what separates this location from the rest. Store manager Griciela is the sweetest and most attentive person I've met. She helped me fix my issue and got me the exact pair I was looking for shipped out all the way from sunny Florida. This woman went above and beyond in making sure I left a one happy customer. Will definitely shop there for all my sunglasses needs. Thank you so much Gri!!! I love my glasses. read more

Sunglass Hut - My new replacement pair of some black on black gorgeous Versace shades ))) - Sunglasses Near Me - Beverly Hills, California

A bit surprised by the other negative reviews. I had purchased some discounted Sunglass Hut gift cards online, and recently went there with my wife to buy ourselves 2 new pairs of glasses. We got there early on a Sunday, just as they were opening up, parked right in front, and the staff was absolutely pleasurable in helping us out. Maybe it was because we were the only people in the store at that time, so they walked us around and gave us numerous suggestions and options based on the style my wife and I each wanted. We probably spent 45 minutes in the store, never felt over-pressured to buy anything from the sales staff, and ended up with 2 great pairs (D&G and Burberry). I didnt get upsold on useless cleaners or cases or any other nonsense. Using the gift cards was simple and easy, and for the small amount we went over, paid the remaining balance on CC. read more

I walked in today since they revamped the store and finally open :) Jerry was greeting me and was super nice he went out of his way for excellent customer service . I tried a few sunglasses and fell in love with the nicest pair of Valentino Glasses that Jerry had recommend. Thanks for all the help and assistance. Great shopping experience also 20% off right now which was fantastic read more

Stay away! Lost my sunglasses. Bought a new pair. Found my old sunglasses the next day. Went to return the new ones here. "Sorry, there's a "huge" scratch" I had the glasses for less than 24 hours. The glasses I bought were on display. I know I didn't make that scratch (which wasn't that big or noticeable. They REALLY searched the glasses to find something wrong with them) They wouldn't take them back. Jerks. Update: Went to the Beverly Center and returned them no problem!!! read more

Great customer service David was amazing helped me pick up my new sunglasses. Lots of selection definitely will come back.

Extremely happy with the customer service I received. The representatives that assisted me Saturday 4/9/2022 were very patient and pleasantly helpful. I am definitely not a sunglass expert but it's nice to know that I've found a store that experts are available. I will definitely be going back to this specific location. read more

I wear sunglasses all the time and have glasses from Louis Vuitton and Dior right through to Ray Ban's which I wear to the beach. "So what?" I hear you ask?! Well exactly - what I wear and what I or anyone else spends doesn't matter. My money is a good as anyone's and when I visited this store I went to buy a pair of glasses - in this case a $550 pair. Well - it would have been nice to get a bit of service. The young lady whom told me she had worked there for 3 years was too busy on a personal phone call to serve me. The male attendant went out the back and was missing in action. A tip to the management of this Sunglass Hut - you never know whom has money to spend - you could have made a lot more money out of my wife and I but your service was so bad, I went to another store and shopped there instead! Give this place a miss - they are obviously way too important to help customers! read more

I stop by yesterday just to look some new sunglasses with my mom since I just lost mine. Graciela came to ask if I need any help and I didn't need any help since I was just looking, but Graciela offer me some assistance to show me everything I need to know regarding the glasses I was interested, she have so much knowledge about each glasses and what will be a good fit for me, she was very honest and wasn't shy to give me some very good advise. My mom and decided to get 2 sunglasses, they even had an offer if you get 2 of them. We were so happy of this place, best experience in Sunglass store. I definitely recommend this place and Graciela services. I definitely give 10 STARS!!!!! read more

Sunglass Hut - Sunglasses Near Me - Beverly Hills, California

Hands-down the sunglass hut has the rudest most unprofessional staff I have ever dealt with in my life. I never took the sunglasses out of the case and when I went to return them they refused saying it it wasn't one of their brands. I have the original receipt and all the packaging. read more

This location sucks!!! Customer service sucks people are rude and they obviously don't like to make sale. Even mgr was rude never coming here again!! read more

snobs. figures cause its Beverly Hills. I bought a pair of Ray Bans today, actually it's the second pair I've bought in the last month (bought a pair for my bf's b-day) too. The pair I chose were $100.00, when I got to the cash, the pair they gave me didn't have the little "Ray-Ban" emblem on the lens. When I asked about it, the manager proceeded to let me know since they were on the cheaper scale, sometimes the emblem/details weren't on the glasses, even though the pair on display had it. The words "since their under $100 came up multiple times as excuses. Word of advice to the Sunglass Hut staff, $100 for wire framed glasses is still a lot of $$ for some people, specifically this guest. Be courteous to everyone, even if they're "under a $100 ". read more

Such a good experience. I'm super surprised that people are about poor customer service. Graciela, who happens to be the store manager, was such a doll. She was warm and friendly, super knowledgeable, not pushy and gave honest feedback when asked. My husband and I were there yesterday and ended up each getting a pair of sunglasses. The store always has some sort of deal going on. Yesterday happened to be buy one and get 30% off a second pair. We had quite a few laughs with her and the sales assistant. It was just an overall great experience!!! read more

One of the best experiences I have ever had at a Sunglass Hut. I received exceptional service and found a great pair of sunglasses. Chase was very helpful and not pushy. I didn't feel pressured and was given honest opinions. (not the typical they look good, just buy them and go) With that said I will definitely be back when I want to get another pair. read more

Don't bother. In this day of retailers fighting for your business, Sunglass Hut refuses to return any gift cards that you have purchased. They don't write that on the receipt or the gift card and don't mention anything at checkout, but then say it's company policy. I would prefer to spend my money at a retailer who backs their products. read more

If I could give a -100 for this, I would. I've experienced the worse custotmer service in my life, and if an employee named Madee Moran is there, run away!! I bought sunglasses at the Beverly Center store, and was told that I could return them within 3 months at any of their locations, if I wasn't happy with them. They just had the ones on display and I said I was OK with taking them as long as the return policy would still apply. Two weeks later I returned to the store and Ms. Moran refused to give me my money back, saying that the glasses had a "huge" scratch. I felt deceived and spent a lot of time at the store trying to return the sunglasses. Finally, I left and went to the Beverly Center where I had originally bought the sunglasses. There, they returned the money immediately and told me "Where is the scratch that they were talking about? I don't see it..." Avoid the Beverly Hills store at all cost!!!! read more

I'll pay more for glasses to get the service and support of Sunglass Hut. Great styles and selections and professionals to help. Love it.

Very helpful, knowledgeable, and fun staff. I explained what I wanted, and they helped me find the right pair. They also weren't pushy about getting me to buy the most expensive pair in the store, which I always appreciate. This is one of the larger sunglasses huts I have been in, and they have a great selection. read more

Walked in here looking for a specific style of sunglasses (rayban clubmaster vs gucci). As soon as we walked in, Iman was so attentive and knew his products so well, he was able to find my ideal pair within minutes. (I had been interested in the Gucci version, but wanted to see how the Raybans looked, but Iman had me try on the Persol's, and they were perfect). Iman is what every business should hire in an employee - really believes in his product, great personality, and knowledgeable to offer his customers the high quality service he clearly strives to provide. Thank you Iman! You are awesome! read more

Great experience with this location! Its a big store with lots of choices and brands. I was impressed with the variation in price points. You can get glasses anywhere from 99 to 599. The staff was very friendly and not pushy. I appreciated the way the sales girl was around just enough. She didn't hover and when I needed her she was there with what seemed like a truly honest opinion. If you are looking for a positive sunglass shopping experience I recommend this location. read more

My Maui Jim sunglass case broke and since I work in the area, I decided to just walk in and see if they could help me. I didn't purchase my sunglasses here, but since they carry Maui Jim, I thought, "what could it hurt?" I was greeted by a very friendly girl, and when I explained my situation, she gladly replaced my broken case for free! Now that is customer service!! I was very pleased that she was able to do this without any hassles....The next time I need to purchase any type of eyewear, this is the place that I will go to first. read more

I'm absolutely disappointed with this store and the entire chain of their business. They staffs are all very nice and helpful. However they sell defected glasses that have bend legs. I brought a pair of Gucci sunglasses here but as I was paying for it the cashier heated up my glasses and bend the legs without asking me. The glasses became all crooked so I exchanged them for another pair. The cashier there told me I can keep them for 3 month with free exchanges or returns and after that will be half the original price. However as I was wearing it for couple of days I felt one side was touching my face, after looking at it I noticed my left glasses leg was extremely bend toward the outside. I exchanged the glasses at another sunglass hut in Mall and they told me it's the last time I can exchange for free next time will be half price. Wtf it doesn't even add up from what I heard at differs places. Seems like a scam. And when I exchanged it she took the glasses I'm returning and bend it by the nose and legs before putting it back on display. Why do they keep bending the glasses without asking the customers what they want?! Everyone who shops there will most likely get a defected glasses since they bend it randomly. Highly suggest don't waste your money there. read more

The person who helped me was SO nice and SO helpful. I was able to try on several different brands, all of which were the style I went in looking for. The process was easy, and the environment was friendly. THANK YOU! read more

Rude costumer service. I had couple of sunglasses on my hand and i left everything bcs of the manager attitude.

On Valentine's Day my boyfriend got me these colored aviator ray bans we have been talking about. He told me I could exchange the color as he was debating between two different ones. I went the next day to do so and when I approached the counter the woman, an older lady with dark hair and a beauty mark, picked up the phone and without looking at me said "one second". As if that wasn't enough she gave me a bunch of grief about exchanging the sunglasses that she helped my boyfriend pick out the day before. She said she couldn't find my name in the system and has A LOT of trouble finding his. Then she rudely said "so you're returning the sunglasses your boyfriend just got you for Valentine's Day?" I couldn't believe anyone would have the audacity to say that. She offered very little help and seemed annoyed i was confused by the sizing (she even told me one pair looked "bad" on me). It's insane this woman has a job in retail. Unlike the amazing experience i had at the Sunglass Hut on Robertson I will NEVER be coming back to this location. read more