The staff is super friendly and informative, you can try many things to see if you want to buy it. Everything is very organized and it seems clean. read more

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Indoor appearance is definitely run down now in comparison when they first opened to the public many years ago. I've only visited this location a few times to bring relatives in for shopping. They're able to find what they need. I just observe and wait patiently for them to finish shopping. One day I was extra hungry and ordered kalua pork plate to go since the price was inexpensive. Extremely long wait. I didn't enjoy the main course. Rice tasted good. Mac salad not bad. I also don't care for the parking structure. Drivers will park closer over the line to your vehicle. Frustrating situation. read more

Canceled my delivery last minute. Always delayed delivery. Was chatting with a supervisor and they ended the chat on me after saying they would come back in a few minutes to find a solution. Horrible service. Horrible experience. Would not recommend at all. Update: Had a walk in customer and had to turn them away because of this bad delivery service of me not having items that I needed. Lost business. They credited me $50 which I guess I appreciate but doesnt cover the lost customer, reputation and money. Smh read more

I'm still really enjoying Sam's Club! Covered parking, scan and go, self check out with no line! They had lots of Americana items for America's 250th birthday! Location is very convenient. Great place to shop for all the basics. read more

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I love that Sams Club is so close to Waikiki. I walked here three times while I stayed at the outrigger. It's a mile and a half walk and then I get my frozen yogurt and walk back. I also got my case of water and my big bottle of Grey Goose and Uber back with all of my goodies. read more

Sam's Club - My haul - Wholesale Stores Near Me - Honolulu, Hawaii

Getting prescription. Nice service at pharmacy. Park in 2 nd floor ... easier than 3rd read more

This is for the curbside pick up only. I just got home (3:45 on a Saturday). If I had gone into the store and grabbed my own stuff and used the app to pay and run out, it would've been about 10 minutes faster. That's not much in terms of time spent but you have to realize I ordered the stuff (5 items as a trial run) around 9 this morning and had to wait till my pickup time at 3. I could see that if you have mobility issues it would be wonderful. It's not something I will do again until I get to that age... Also remember you have to go through the dreaded traffic all the way across the parking lot to the farthest area for pickup. Normally I park right by the entrance cause I'd rather walk a couple minutes then wait for people to back out of the mislined parking spaces for more. Then when you get to your reserved space, you have to turn off your AC so your fumes don't kill everyone. So now you have to roll down your windows and sweat while inhaling the passing cars fumes. Waited 20 minutes for my stuff to come out of the store. It's only mid-May and it's pretty hot in that garage. Needless to say, unless you have a real need for curbside service, just go in the store. There's AC in there! read more

These stars are for Julie at the bakery! She was so helpful and made sure we had enough cake pops for my son's party. They were delicious and a big hit! read more

In my fit of anger and irritation , I planned to reduce the stars to Sam/;s Keeaumoku to 1 but then I realized my irritation is not with Sam's directly but the customers, patrons and drivers of the establishment. Here is my story: Preface by saying the Covid Pandemic brought changes to our life which eventually became the current standard of living. Starting with the digital ordering followed by pick up and/or delivery of of your order.... Parking stalls were assigned for those who have curbside pick up orders. I've been using this service for some time now mainly for the convenience and the mental thought that I am not buying "stuff" I don't necessarily need or use (You know how that goes right? I think its referred to as impulse purchasing) My experience relates to the RUDE INCONSIDERATE SELFISH Patrons/Customers of Sam's Club who VIOLATE the curbside pick up parking stalls. There are 13 curbside pick up stalls at the Keeaumoku location of which today! 6 of the 13 and 1 Loading Zone area was taken by people who simply drove up, parking and left their vehicles to physically shop in the store. SHAME ON YOU HONOLULU SHOPPERS! WHERE IS YOUR ALOHA? If not for privacy rules, I'd post the photos of ALL the illegal parkers but it becomes a moot point as only I will be more or less satisfied that I got it off my mind. Sam's!!! Get off your okole and fix this! Patrons!!!! SHOW SOME CLASS PS- I did post one picture of a vehicle that blatantly parked in the loading zone.... no license plate but the pic illustrates what I'm saying read more

Sam's Club - Rudely parked in a loading zone where he doesn't belong - Wholesale Stores Near Me - Honolulu, Hawaii

Haven't written an update here in awhile... I like that they open early for Plus members at 8am. Still a little irritated though since before the world was ending with covid, they used to open at 7am for Plus members...much more convenient. The other thing that sucks is whenever you come before they open and wait in line for the doors to open, there is just no cross ventilation in that parking structure so it's always so stifling hot there. Always a lot of good stuff with Sam's though, I still think their rotisserie chickens are superior to Costco's. While Sam's birds are smaller, they taste way better. It's whatever they use in their rub that really puts them ahead. I also notice they've been upping their liquor game. This last time I came they had some really good bourbon options, right up my alley. They've upped their meat game over the last few years as well but I think Costco still has a big edge on them. As always, I'm happy to have both memberships since there are things that I can only get at Sam's and vice versa. Definitely happy to have been a member for decades now. read more

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Besides the people that don't know how to drive in the parking lot-Sam's is good to go sometimes instead of Costco. Has different stuff from Costco, place is fairly clean and we self check so we are in and out. read more

Best customer service Thank you Ms. Angie that help me to set up Sam's Club App on the cell phone. read more

Love the scan and go app that makes skipping the checkout lines so much easier and faster. HOWEVER, I do not like the scan and go option for their food court. I ended up going to the line which I thought was formed out of people not understanding there is a scan and go feature to pick up food and there is an ordering line. Well turns out the 8 people waiting in line were for the scan and go and the one person ordering was for the actual check out. Seems ridiculous to have a process that is meant to be easier and faster, a lot slower. Also, the people working behind the counter always seem like they hate their job. I hope Sam's can figure out a way to get it going faster or more efficient that an order comes in and it's placed somewhere for people to just pick up. read more

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Not a member of Sam's club since there isn't one on Kauai. But I went with my friend while visiting Oahu. I like that there is a big box alternative to Costco. They carry some overlapping things and brands that Costco has but most things seem to be unique...and way more left field than Costco. Please open a Sam's on Kauai! read more

Drive by pickup service did us well. Quick and efficient service. Order online and schedule a time for pickup. Drive up to the 2nd floor - back against the farthest part of the parking on Keamoku side Enter your stall number and they come out in less than 15 minutes read more

I have been trying to contact Customer Service. I've called for many days. I hear someone pick up the phone put it down, and hear conversation in the background. And then they hang up. Just repeat itself. Horrible service. read more

Sam's Club is a membership-only warehouse club chain owned by Walmart, offering bulk and wholesale prices on a selection of products, including groceries, electronics, and home goods. It first opened in HI in July 1993 in Pearl City, together with Walmart. Its 2nd location in HI opened in Oct 2004 in Honolulu. This review is for the Sam's club at the Honolulu location. We first became members of Costco Warehouse Club when Costco first opened in HI in 1988. After competitor Sam's Club entered HI in 1993, there was always the question as to whether to have membership in both clubs or one club, and whether one club was better than the other. Since the get-go, we've found that it's helpful to have membership at both warehouse clubs, as both have pros and cons. For example, in our situation, Sam's Club provides these benefits over Costco: * Increased snack food selection. * Packaging of items appear smaller, thereby appealing to smaller households. * Offering of icee floats. * Covered parking for customers. * Longer open hours. * Curbside pickup allows for faster checkout. * Scan and go app allows for faster checkout. * Reward discounts can be applied directly onto the bill transaction; whereas, Costco's reward points are cumulatively added as part of the rebate amount issued to the member at a specific time to be redeemed in the warehouse club. However, Costco provides these benefits over Sam's Club: * No one answers the phone at Sam's Club during opening hours if you have any questions. * Sam's Club lacks sufficient staff in Customer Service in addressing customer issues (sometimes there is only one staff person trying to resolve a customer issue, which can take as long as it can until it's resolved) or on the floor addressing customer questions. * Sam's Club Customer Service could not resolve a problem with our membership card; nor could they call the national office to assist even if we were there and said that we had to call them directly on my own. * Costco's inventory has more higher-quality, higher-end products, esp in electronics, liquor, and organic foods. * Costco offers more generous return policies. * We don't always receive the "coupon" book in the mail; Sam's Club Customer Service staff said he hadn't received his either. And there are subtle differences between the two. For example, Costco appears more convenient, as it is only about 1 1/2 miles from our home; however, whenever we are in town, Sam's Club is convenient, as it is right in the middle of town. And while both carry similar inventory, we are satisfied with getting either one, especially when one is sold out but available in the other warehouse club. Hence, we tend to use both warehouse clubs, as both provide us with various options. Hours of operation are daily 9a to 8p; Sam's Club Plus (upgraded membership tier) members early shopping hours from 8a to 9a daily. Free covered parking available in private lot shared with other businesses. There is nothing in black and white that specifies that one is better than the other, as it all depends on your specific situation. We love that we are members of both warehouse clubs and use both to our advantage. read more

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Drove all the way to town to pick up a curbside order waited over an hour just to find out that the pick up order was delayed. They don't answer their phone, but I did stop one of the curbside workers and all he said was you're gonna have to come back another day. Paying for plus has zero perks half the things they don't ship to you anymore. A lot of the items aren't in stock either so you're expecting it and it never comes when ordering delivery. read more

Shout out to the Tire Battery Center (TBC)! Car issues give me anxieties, yet the employees always have a way of making me laugh. Shanelle is awesome! Her friendly demeanor and professionalism is outstanding. The technicians, that have come to recognize my face, crack me up with their reactions to my vehicle shenanigans. Between my regular auto mechanic and TBC, I feel rest assured they have my back when it comes to my car. It's a kind of peace of mind that's priceless. read more

I've been to many Sam's Club around the country and this location is the busiest by far. The checkout line gets long but the cashiers are efficient and friendly. The store is clean and well stocked with a variety of merchandise. We especially like the Members Mark products. The Cafe gets packed during lunchtime read more

Sam's Club - Inside Sam's. - Wholesale Stores Near Me - Honolulu, Hawaii

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Shopping at Sam's Club saves me time, mostly because I use curbside pickup. Even when I go into the store it's quick though, thanks to their scan n' go app feature. I just wanted to talk about their curbside pickup. I love how convenient it is. I place my order a day or two before and just wait until I get notification that it's ready. Over the past several years, I've only had a few disappointing experiences, like where they picked rotten produce. If you want them fresh & perfect, you have to go in and pick 'em yourself. I've edited to add that a few times, they took forever (45-60min) to bring my order out. Not really complaining because I know it gets busy, but those particular times it was just me and one or two other cars waiting. Twice, I've gone in to get it myself. They have also missed an item or two, but by accident. They've recently added more pickup stalls. Lately it's been good with 5-10 min wait times. They used to have 2 people running it. I'm guessing they added more employees to make it work efficiently. Curbside Pickup is always free for Plus members. For Club members, it's free on eligible items totaling $50 or more pre-tax (otherwise, there's a $4 fee per order). read more

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I previously reported that it was not possible to order the fresh ahi poke from their seafood counter either by instacart or with Sam's Curbside or Delivery service. This remains true. Today I made a point of first going to "Member Services" to explain the issue. They said "just order through the app", and I promptly advised them none of the fresh seafood poke and related items were available. The representative went online, scrolled a bit, and said "gee, you are right". He then directed me over to the "Curbside Pickup" staging area to seek assistance. I go over to the area, and they have no desk or counter area, I just had to get the attention of one of the workers loading carts. She was kind enough to listen to my issue, and admitted she had no idea, but she would speak with her manager while I waited. When she returned, she had me use my smartphone to scan a QR code, which took me to a survey. She said I could complete that and management would review it and be able to respond. It did ask for name, phone, membership number, and email, so I BETTER get some response other than more promotional messaging... I don't really understand this. You can order the $5 Rotisserie chicken, their chicken salad made from leftover rotisserie chicken, fresh roasts and chops, and plenty of other fresh items. Why not Poke? It is a very long walk from the middle of the parking lot into the store, then all the way to the back of the store to get to the counter with the fresh poke and other items. My knees aren't what they used to be, and there are days I can't leave the house. I used to go to Sam's at least once a month, usually getting Poke. Today was the first time I've gone since December, which is sad. Their Spicy Ahi Poke really is the best on the island for my money, but unless they make it available for Delivery or at least Curbside Pickup, I may have had my last taste of it today. If you are reading this, and also like their Poke, please post review calling them out on it! read more

When at Sam's Club we always see if Corinne is working. She is the best salmon and fish griller. She knows exactly when the fish is done taking to account the drive home and the heating for later. It's never dry and so moist and tasty. She is very pleasant and friendly. Just the best. Keep up the great work Corrine. Sam's Club is lucky to have such an employee. 10/10 for the salmon and 20/20 for Corinne. Aloha. read more

Sam's Club - Fresh slow grilled salmon prepared in the seafood section by the best griller, Corinne. - Wholesale Stores Near Me - Honolulu, Hawaii

I love the scan and go. It's one of the best features Sam's Club has. No meed to wait in line. Just go in grab your stuff, scan, pay and go. read more

Sam's Club - Wholesale Stores Near Me - Honolulu, Hawaii

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It's been over a year since my last feedback and again I'm sad to say that even though management replied to my feedback below, nothing seems to have resulted from it as the customer service hasn't improved -- the customer service line is still long with only ONE associate working hard at the desk by herself on a Friday afternoon with at least 5 people in line. One star for the app check out which is honestly THE reason why I prefer shopping here over Costco. read more

Always great service. They carry all the things I need as well as those that I didn't know I needed

Sometimes they have good stuff that you can't find at Costco. Town location is so crowded. Service ain't great. Better than not having one at all. read more

Sam's Club - Cheesy breadsticks! New item at the food court. - Wholesale Stores Near Me - Honolulu, Hawaii

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The Poke area has improved 100%. Mr Pokeman is always there ready to serve people wanting poke. When it's busy, someone helps him out. Much more pleasant experience. Hope it will always be that way. read more

If your going to change your tires , your center caps might be all broken when they are done installing! no reimbursement what so ever! I can't find replacement yet for my center caps . ALL FOUR! read more

The lines are always long. The parking has been cut off with reserved pick up. Even handicap spots have been cut.

This place is not hotdog friendly. The hotdog debacle continues... several months back I wanted to order a hotdog they told me I had to order it at the check out register or online, like what? Everywhere not just here, just don't understand people don't like change. If you're changing crap around make it very clear with signs vs letting ppl stand in another line. Tell us exactly where and how to order. I gave up and left. I did check out the app way later typed in hot dog and had to scroll past everything hotdog before getting to said "hotdog" but like I wanted to see what else was on that damn menu. Super stupid if you ask me and now it always looks empty. If you losing lots of business maybe go back to how was or allow both old and new way to order . Just saying. read more

Sam's Club - This the free stuff -yesterday I got two snack size bags of fruity snacks but my friend wolfed it before I could take a pic - Wholesale Stores Near Me - Honolulu, Hawaii

I've been liking Sam's Club more than that other place in Iwilei mainly because it's less crowded. I normally do my shopping in the early evenings on a weekday so it's easy to find parking. Yes, the brand name is different and they are a few cents more expensive but it's fine. I can stock up on veggies and fruits for the week as well as some meat and seafood. I've been here on weekends too and the parking lot is a traffic jam but checkout inside is still quick and people are not clogging up the aisles or banging you with their shopping cart. I would recommend self-checkout or using "scan and go" in the Sam's Club app during the weekend. The food court line is always long and the mobile app ordering doesn't show all the items available. I've had the pizza and kalua pig before and the food is just okay; nothing fancy but it is cheap. read more

Worst service ever by pickup staff! Gave attitude when they took over an hour and a half! I have better things to do! Avoid this place, cancel your membership. read more

I'm very satisfied with the Sam's Clubs on Oahu. My issue is that Hawaii members with Plus memberships, who have had the benefit of free shipping of items unavailable in the clubs, can longer have any Sam's Club items shipped to a Hawaii address. Shipping is still available to mainland addresses. The Customer Service staff could not provide me with an answer. They weren't given a reason from corporate. When I communicated my issue to an online chat person, instead of providing an explanation for the removal of the benefit, they suggested that I should simply change my membership to a regular Club membership. Pretty sassy and unhelpful. read more

The greeter/card checker @the entrance on Thursday around 330p was rude to people waiting in line @ the return area. If she does not want to tell people to move sideways in the line by all means cordon off the area she wants us to stand. No wonder Keeamoku sams has a lower rating than pearl city's branch. read more

Good prices and items they don't have anymore at Costco! Really streamline and my husband loves the drive up! Thank you!

Answer your phones! I was put on hold and no one ever came back. I called a dozen times still NO ANSWER!

90% tourist, 10% locals. Security judges 100% of the time on locals. Self check out charges some mystery fee read more

2/25/26 lunch Sam's Club food court No fountain drinks The hot dog is so sad. No relish. ‍‍ read more

Sam's Club - Sam's Club hot dog - Wholesale Stores Near Me - Honolulu, Hawaii

Sans club is always a good place to grab everything you need at 1 stop. Everything from your paper towels, dish soaps to all your bathroom supply needs. There's something here for everyone to be happy with. Their blueberries & strawberries, eggs, pipikaula, pastrami & butter is always on my list when I do come here... weekday mornings is the best as it's not too crazy busy like the weekends. read more