Sam was amazing he was very helpful in helping fix my MacBook Pro. He fixed it within the day and it's working perfectly since then. Priced really reasonably after everyone quoted me over 900-1k for repairs to fix a damaged screen! read more

Sam is the best! Super friendly, incredibly reasonable rates, and does house calls. He made my computer repair simple and easy and stress-free! Highly recommend!!! read more

I messaged a couple of places requesting help with my daughter's laptop and I went with this place because the response I got came with a link of the part I needed to order for the repair. I bought the part and made a same day appointment. It was fixed in less than 2 hours. I was sent links for 2 items recommended for this laptop. 10/10 stars! read more

Sam’s IT Solutions - Laptop keyboard repaired - IT Services & Computer Repair Near Me - Pasadena, California

CALL SAM!!! This just happened, went to turn on my laptop at 11am, no sign of life. I just logged off like normal the night before. Plugged it in, tried different plugs and outlets, NOTHING! Freaking out because of course my whole life is on my laptop and of course I hadn't back-up in forever; thought about it just never did it. I called Sam's and left voicemail. I was going to head over to the shop and get in person help. As my life in general is falling apart, I couldn't find my car keys. While I was scrambling around searching for keys, my phone rings, but I accidentally declined the call grabbing it out of my pocket. It was Sam, so I called back. Sam provided three recommendations of what to do and the first one I tried worked in less than 1 minute. Overall start to finish excellent service, experience and in less than 10 minutes, the problem was solved. I called him back to let him know and he also shared additional recommendations on how to help prevent this from happening again. Other than our name's, Sam and Samantha, I don't know him, never met him, but he's my new bestie!! Thank you Sam!!!! read more

Sam’s IT Solutions - My call log and interaction with Sam!!! Super fast service!!!! - IT Services & Computer Repair Near Me - Pasadena, California

I called Sam, expecting to hire a pro to help my father after tech support scammers had infiltrated my dad's laptop. Sam patiently walked me through all the next steps to protect my dad (laptop-related or not), even explaining how I didn't actually need to hire him- but that I could call back anytime for additional advice. His experience with the type/prevalence of this scam & calm prioritization of to-do's was the support I needed to get my dad through this security breach. Thank you, Sam- I'm so glad I called you & won't hesitate to turn to you again for your expertise. read more

Sam was very helpful and was very responsive to my request. I am afraid they have spoiled me for seeking help from another venue do to their quick, honest, and helpful diagnostic at an extremely affordable rate. read more

My son asked for computer parts for Christmas, so he can play the same games at his Mom's house. We were dismayed when the monitor didn't connect anymore. Sam responded promptly and guided us over the phone and text, no charge. When I still couldn't figure it out, I asked if he could do it for me! He took care of it on a holiday and continued to help me with questions weeks after! I cannot recommend Sam's IT Solutions enough, will definitely go to him first from now on. Thanks again, Sam!!! read more

SAM - you knocked it out of the park! Thank you - timely (on time) - wise (you knew what we needed to do) - energetic - fast - efficient... what more could we ask for. If you need a tech guy - this is him! SAM IT is all about SAM I AM read more

I had several problems with my computer with no clue as to how to fix them. Sam quoted me a fair price for his service call and we sat together as he worked. Most technitions don't explain what they are doing, or how, or why, and can be demeaning. Sam was the opposite. He was very patient, respectful, and professional. I feel more confident now about my computer and know it is properly backed up. I heartily recommend Sam for anyone who has questions, or doesn't understand enough to ask the right questions. Sam makes tech support just that - support. You can't go wrong with Sam's IT Solutions! read more

Sam was very helpful, we built a PC computer and the bios was not showing on the monitor. The monitor was just black with no signal. There was also a red and orange light on the motherboard, which we didn't know how to resolve. He came the same day and fix the PC. He was very prompt and informative. At the end, he made sure the computer was running properly before he left. His pricing was also reasonable compared to other places. read more

I called Sam's in a complete panic thinking my computer had bit the dust and I'd lost everything. He picked up right away, asked a few questions and then got back to me immediately with what worked out to be the best solution and a back up plan in case it was due to another potential issue (thankfully it wasn't). I cannot express what a relief it was and how thankful I am. Would highly recommend!! read more

Overall love my new custom pink PC and would recommend Sam to others for their PC build or repair needs! Contacted through email looking for a quote on a custom PC build and Sam responded in a timely manner. Other companies I found on yelp did not respond at all! I sent my PC parts list and Sam confirmed all would fit together. This was my first build so this was helpful. Sam let me know how long it might take and what to expect. He was able to come to my home and build it there which was also helpful because I didn't want to lug it all up and down the stairs to my garage. Arrived promptly on time for the appointment. The build went great and Sam helped me bring my pink gaming PC vision to life! He also was able to install my dual monitor system on to my standing desk. He tested everything and ensured I was happy with everything before leaving. After a couple days I realized what was off looks wise, I bought a black motherboard and actually wanted a white one. I tried to live with it, but ultimately contacted Sam again to ask about swapping out the motherboard for a white one. He did not judge me for changing it out for cosmetic reasons, which I appreciate. He was able to schedule an appointment within 2 days and it took about 1 hour. Again tested everything out and made sure everything was well. Pays close attention to detail and does great work! Trustworthy and hard-worker, so important when you're hiring someone who will do work at your home. Excellent communication and explains what he is doing if you are interested in the process. read more

Sam’s IT Solutions - Custom PC Build by Sam - IT Services & Computer Repair Near Me - Pasadena, California

See all

100% RECOMMEND FOR ALL PC REPAIR NEEDS. ACCOMMODATED MY PC REPAIR ON JULY 4th! I have been having trouble with my pc constantly shutting down after 5 minutes of gaming and thought it was a memory/power supply issue. I took it to a local IT shop and they suggested 3-5 days turnaround time. I thought all hope was lost since it's currently July 4th weekend and doubt anyone would repair this quickly. I called Sam and took my PC to him on JULY 4th and he showed me that my liquid cooler was causing my pc to overheat with all the diagnostics. It took 2 hours to get my pc back better than ever. Very appreciative of Sam to work on July 4th and such an amazing turnaround time. WOULD ABSOLUTELY COME BACK FOR ANY PC REPAIR NEEDS! read more

Sam’s IT Solutions - Look NEW AF - IT Services & Computer Repair Near Me - Pasadena, California

I high recommend Sam! He was incredibly easy to talk to, efficient in scheduling appointments, and got things done quickly. His passion for his work is clear, and it shows in the quality of his repairs. When I needed new parts, he provided budget-friendly, compatible recommendations without ever making me feel like I was being scammed or taken advantage of. Sam also took the time to explain his process and why certain parts were acting up, which I really appreciated. Thank you, Sam, for making this such a smooth experience! If you're struggling with PC issues that you can't fix after multiple troubleshooting attempts, give Sam a call--you won't regret it! read more

Sam’s IT Solutions - Sam helped install my AIO ! Looks so good - IT Services & Computer Repair Near Me - Pasadena, California

Forgot my work laptop adaptor at home and the one I ordered from Amazon didn't fit. I called a local computer repair shop, and the gentleman who answered went above and beyond to help me, even though I didn't buy anything. Truly amazing customer service--rare to find these days. read more

Fantastic experience. Quick communication, kind, eager to help, and honest advice on how to proceed with my MacBook Pro dilemma. Highly recommend giving them a call if you're having computer problems. read more

Sam was punctual and started work right away. My old computer presented some problems but Sam was patient and the work took him longer that expected. He charged me only $100 for the almost 2 hours he was here. Gave me a new thumb drive and left with the transfer still running. He called up later to check if everything was fine. I would recommend Sam for any IT problems. read more

I called to make an appointment to retrieve data from a DVR and Sam explained how I could do it myself and sent me a link to a device on Amazon that would help. It worked like a charm and I'm so grateful for honest people like Sam. I would have paid his full rate, but I ended up spending $21.84 and getting it done at home the same day. read more

I contacted Sam's IT Solutions very early one morning. I got an answer within a very short time. The specialist knew right what was wrong even given my very nontechnical description and helped me fix it with just a few short key strokes. His suggestions were clear and easy to follow. I could not be more happy and would use this service again. read more

Opened my laptop last week to a black screen! Needed help fast and Sam answered the call. I reached out to a few others, but Sam had the best price and reviews. Really great service and laptop came back looking brand new and working flawlessly. 10/10 would recommend! read more

SAM is FABULOUS ! He will tell you the truth straight up, no surprises! Fast, Smart and Honest. Larry in Pasadena

I had an overheating issue with my MacBook and contacted Sam for a cleaning service. Fast, straight to the point, and honest from my phone calls and messages with him. Sam removed five years' worth of dust and debris build-up, as seen in the photos he sent below. He finished within an hour of working for a reasonable price with no diagnostic fee. I appreciated that Sam told me the service cost before the diagnostics, which many places don't disclose until after the diagnostic. MacBook is completely silent now. Sam also advised me on maintaining the fans and heating, which I greatly appreciated. The only issue I had was finding the location. It is inside a storied building on the seventh floor. The staff and front desk person were amiable to assist me to the office and answered my questions about dropping off my device. Highly recommend this place! read more

Sam’s IT Solutions - Before cleanup - IT Services & Computer Repair Near Me - Pasadena, California

See all

My usual PC place is a strict 9-5 shop and has a constant backlog. Diagnosis alone takes a few days, and I usually have to call them to get a breakdown of what's wrong. I understand and respect that. Sam drove in at 8pm, had no problems with diagnosing it in front of me so I knew exactly what the problem was, and fixed within 30 minutes of his arrival. I can not recommend him highly enough. read more

Sam was a pleasure to work with. He helped me switch internet providers, shop for products and install everything so that it runs seamlessly in my 1912 home. read more

5/5: easiest IT fixing experience ever Usually, I replace my laptop battery through the Apple Store, but as of late, I had a series of bad experiences with the Pasadena location and was looking for an alternative. I found Sam's IT Solutions on Yelp, and he is incredibly generous with his knowledge and tries to help clients to the best of his ability, even if it wouldn't generate a profit. Initially, I'd asked several months ago if I just replace my battery right away, as the Apple Store had claimed. But since I was still quite busy and needed my laptop to remain in commission, I asked Sam for his opinion, and he believed it would be all right for me to wait until I had time to do the replacement. A few months later, I reached out and was able to settle on the logistics and replacement. He sent a link to purchase a laptop battery online, and once it arrived, I scheduled time to have it brought in and picked up. Since I'm a bit far from Pasadena, he also worked with my schedule to get this done in a quick turn around and made the pick up process easier for us. Thank you so much for all your help! And if you're on the fence, I'd really recommend Sam for his expertise and quality service! read more

Sam came and was super helpful in helping me diagnose the problem with my PC. He was very professional, and came over the same day I requested his help. His rates are very very fair and he didnt overcharge me unlike some of the other PC repair shops. He was the only one who answered my phone call right away and his responses are very quick. 10/10 recommend if you have any issues with your PC!! read more

I had problems building my brand new PC, it was faulty and couldn't really figure out what it was. I put an inquiry on yelp and Sam was quick to respond and help me. Not only did he help solve the problem, he went above and beyond! My pc is working great! He also helped install windows and other driver updates and software that can help me keep track of my pc temperatures. It was a great experience and I recommend his services 100%! Thank you so much Sam read more

Sam was so patient over the phone with me to help solve my macbook battery issue. He guided me through a diagnostic to see if we could get it to resolve, and when it was clear I needed more help, the price was very reasonable. Turnaround was super quick (a day for battery replacement). Honest and trustworthy business I'd recommend! read more

Fantastic service! My laptop died catastrophically yesterday due to overheating. I called Sam's IT Service and Sam responded immediately. Within a couple of hours, Sam was already working on the laptop. Sam is professional, knowledgeable, experienced, and meticulous. He explained every step that he was doing which helped me understand the issues that my laptop had. My laptop is now good as new. I highly recommend Sam's services for your IT device. read more

I got my MacBook Pro 2015 battery replaced just within a day. Sam is very professional and efficient. I am disabled and unable to leave my house without assistance. Sam was able to help pick up my laptop from my house and drop it off the same day. Great communication and professional service! read more

I had a problem with my laptop and got stuck trying to fix it. I called Sam. He said I was so close and told me exactly what I needed to do to resolve the issue even sent me links for what I needed. He didn't charge me a penny. He could have said sure I'll go out there and charged me. Honesty and integrity in business is hard to find but Sam has it. Absolutely recommend! read more

10 out of 10 service. Sam was great and helped me out with my desktop. Over the phone he diagnosed the issue and knew exactly what he needed to do. Everything that he said the issue was, is exactly what I saw online when doing my own research. He even stayed after our scheduled time to make the repair just to make sure everything was working properly. I recommend Sam's IT Solutions to anyone looking for quick and easy service from someone who is reasonable and reliable. Thanks again! read more

From jump I knew this guy would provide great customer service. My computer went down, and he had me up in running just like that. He went over and above by sending me detailed information on the repair along with pictures...Not by request mind you; just by providing top notch service. Can't recommend him enough. read more

I've gone to Sam's twice now, once to help restore a laptop and the other time for external hard drive issues. Sam quickly resolved my laptop issue and his price was fair. With the hard drive, he gave me a number of things I could try myself. That really meant a lot. He's honest and doesn't take advantage of people. I'll be back again for sure. read more

If I could give 6 stars, I would. Sam was quick to respond when my old PC got the dreaded white screen. I had to buy a new desktop, but couldn't get into my old one to transfer my stuff. Sam gave me solutions immediately and a link to purchase an adapter to access my hard drive. I didn't feel comfortable doing this myself since I didn't know if my HD was corrupted. Sam gave me an appointment the next day and came to my home. He was so knowledgeable and was able to access my hard drive and move everything into my new computer. He was very pleasant and let me watch what he was doing, explaining to me every step of the way. He even created an automatic back up for me. I can't recommend Sam's IT enough, the price was more than reasonable for his travel and time, and his honesty is invaluable. HIGHLY recommend. read more

Called in the afternoon for a potential hardware issue on my work computer, was able to get back to work within a few hours. Highly highly satisfied! Sam came through for a house call, saw the issue at my desk and was highly knowledgeable and effective. Answered any questions I had, made the process understandable, gave me good tips to move forward with and even fixed some mistakes i hadn't noticed in my pc build. Definitely recommend and will be back for any future issues, called the right dude! read more

Sam is an absolute gem! Contacted him with issues regarding my newly built PC and he was very quick to reach out to help. He knew all the right questions to ask and all the possible issues I could've run into, along with what I had to do to next. I wasn't able to fix the PC due to a faulty component, but Sam very quickly helped me pinpoint the issue and the component I needed to be replaced. I would absolutely recommend him for anything hardware related. He truly truly knows his stuff! read more

Simply outstanding service. Makes home calls, so friendly and insightful, very trustworthy and affordable. Fixed my disaster of a PC in under 2 hours. I will always be using Sam in the future. read more

I highly recommend Sam's IT Solutions! Sam is quick to respond to a phone call, is prompt if he needs to come to your location and has fixed all our issues quickly. He is knowledgeable, friendly and and provides prompt service!! read more

I was pleasantly surprised by the white glove customer service that Sam's provided. They helped me quickly over the phone and I really appreciate it!! read more