When we first walked in, from the outside, it looked like a very nice swanky fine dine restaurant. The interior is designed pretty nicely, with a touch of modern western set up, and dark espresso wood surrounding, and leather chairs and booths. The bar is set up like the design's taste to compliment the setting and compliment with a staircase to the upper level, and wine cooler fridge, near the entrance.
Why 3 stars? I can't do 3.4, so, I'll stick with the 3, due to mostly of the service failure.
I read the reviews online, and I definitely saw why other guests mentioned that they are not looking for improvements, nor changes, because of the constant cruise tour that brings them business! Pretty sad, to know if that's all that's keeping the business alive, rather than focusing on the opportunity of growing and maintaining the quality standard after.
Anyway, my husband and I were having our dinner there, it was set up by our concierge at the place we're staying.
The food menu looked really good and very appealing, but again, I took other Yelpers' suggestions to avoid on few of the food selections. So, I ordered the crab bisque for my appetizer, and my husband ordered the spinach salad, which both dishes tasted pretty good as a starter. I also had French 75 as my cocktail order, which isn't that bad also.
Then came our main entry, which wasn't really all what we had expected. His steak was too well done for a medium, and my Farro Risotto wasn't all that delicious. The only thing I liked, was the cheese tuille sheet and the orange garnish.
Our server, Erin, she didn't seemed very engaging, as we noticed, she was more engaging with the other Caucasian folks next to us. I requested for hot water, she never came with one, so I ended up asking from a busser, who brought hot water in a glass, rather than a cup. He realized how hot the glass he was holding, and I wasn't able to drink it out of the glass, as it is WAY too hot to lift the glass, to begin with! Genius much?
Then came our meal, and Erin realized she had forgotten about the hot water until she saw the glass on the table. Only if she had paid attention to everyone equally, that little detail wouldn't be missed!
She later came back to check, and my husband's steak was a bit well done, versus the medium, he was looking for. She didn't bother to put the sincerity into the mistake, rather she just lifts the plate, apologies, took off, and back after, to tell him the time frame for his next steak...and off she went. Each time she came to our neighbors' guests, she spent more than 3-5 minutes at their tables, while we only got a brief "hi & goodbye", type of treatment. I get that she may not like the culture interracial thing, but, as a former server myself...I prefer to see them as my customer with no preference in race or ethnic.
Anyway, I am not going to ramble about that. It's expected to happen with us, at a lot of dining places we go to. Little do they know, how much we tip, for decent to a great service!
In the end, after my husband got his correct cooked steak, he didn't even bother correcting their mistake again, and just ate the medium over and get it over with. Erin only checked on us for a brief 7 seconds! How do I know 7 seconds? I counted the time she spent at each tables she served! Ours was the least in her favor.
Seriously, how in the world is this place still surviving???
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