A week ago my sister and I visited Salon Capri to both get balayage highlights and haircuts. I saw Cathleen and told her that what I was looking for was strawberry blonde to brighten my natural hair color. What happened next wasn't quite what I expected.
Let me start by mentioning that I'm one of those people who struggles to speak up, and in fact I was getting my hair cut to correct a previous issue from a different salon I never did speak up about at the time which left my hair uneven and frustrating to deal with. I have spent a long time accepting things I'm not happy with because I'm afraid of upsetting people or rocking the boat, as I get easily emotional in times of conflict.
Cathleen did a fantastic cut, she evened out my hair and it felt great afterward. However the color wasn't what I wanted, and when I left the appointment it looked pretty much the same as when I walked in with only a couple of lightened sections unevenly distributed on my right side.
After some urging from friends and family I decided to call up the salon to ask for it to be brightened more and the color evened out. Because I loved Cathleen's cut and wanted to make it clear I appreciated her work I asked to see her again.
Today I had that second appointment, a week after the first, and from the beginning she was on the defensive with me. I assured her I liked the cut, I just wanted it brighter. Cathleen then undertook to belittle me, my desired color, and my choice to get it lighter than her self-proclaimed "beautiful job" which she'd done before. There were moments when I was sitting in the chair at the mercy of her bayalage brush, wielded with malice, reduced nearly to tears. She made comments to the other staff how she'd done my hair the week before but "she wants it brighter," in a mocking tone while making a face which I could clearly see and hear. She undertook to argue with me the semantics of what strawberry blonde entailed, telling me that what I was looking for was blonde and so she was going to "blonde [me] up!" I started to worry I was going to end up with platinum blonde out of spite. During the blow out she repeatedly burnt my scalp with the hair dryer and even now, about 10 hours later, it still hurts. She finished up my hair telling me "it's beautiful- well it WAS beautiful!"
Luckily, I do love the color I got after my return visit, and it's not a spiteful platinum after all . However, the experience was so harrowing, so demeaning, and so upsetting that I won't go back, nor will I recommend her to anyone else I know.
If you're looking to burn bridges with clients, this is how to do it. read more