Transparency, Honesty and Communication is lacking to say the least. This salon is a bit shady. You can see my review on Yelp. Red Flags from my first visit in 2024 up to roughly July 2025. I should have gone with my gut feeling from my first visit (when overcharged). And not gone back. You can see the details on Yelp. I am a former hairstylist that was in the business for 10+ years and I know the drill so to speak. I know the difference between a haircut that's difficult and a haircut that's not difficult Patty C. read more

I highly recommend L&M salon and Erik V. if you are looking for a top notch colorist & stylist. I was a new client to both the salon and Erik and nervous about trying a new stylist Erik was amazing.! He took the time to ask me question abt my desired haircolor & style and was able to translate that into exactly the look I was hoping to achieve. Erik was meticulous in his methods and kept checking in with me throughout the process to make sure I felt good abt it. If you're looking amazing color, go see Erik. I also highly recommend the L&M salon. the salon was very clean, staff was friendly , and you get top notch service without any pretentiousness. I am so glad I found this salon! read more

I highly recommend Renne for a blowout and styling! My hair looked amazing and lasted perfectly all weekend for my vacation. It was the best shampoo experience I've ever had--so relaxing. Plus, Renne's energy is incredible, making the whole appointment even better. I'll definitely be coming back whenever I stay in Boston! read more

Yes!!! The name says it all!! Please support this establishment, it's great!! They will fit you in when they can! read more

Love And Mercy - Close by at night. - Hair Salons Near Me - Boston, Massachusetts

I'm so glad to have found Amanda. She was so understanding about the look I want to achieve with my bob and she was so attentive to detail to make sure it looked perfect before I left the chair. I'm so happy with my hair right now and can't thank her enough. Love and Mercy also has a really warm and welcoming vibe where I felt seen and taken care of right away. Really looking forward to coming back! read more

I ended up going to this salon for a blowout which seemed like it was the closest to the Boston Convention center. Very nice salon. Staff is friendly. They did a great job with my hair. Double shampoo and massage was great. I was a little surprised to find out the blowout cost $65 when I went to pay. Prices are pretty high here. In LA, I have paid $45 as well as Michigan. read more

Great service! Got a last minute appointment - the space is clean, bright, and relaxing. My stylist did a great job - fantastic shampoo, close attention to details. read more

I saw Chloe yesterday for a standard trim, and I was typical client with the request, "I'm trying to grow my hair out! Don't cut off more than an inch!" What I can say is that not only did Chloe appease my demands, but I left with a beautiful blow out that made me feel like I actually got something done that was more exciting than a standard trim. Thank you Chloe for making me feel like a rockstar and taking the time and effort to create an amazing full service experience for me - and see you very soon! read more

Love And Mercy - Trim and blowout with Chloe St. Germain - Hair Salons Near Me - Boston, Massachusetts

I asked Amanda to cut my lob into a short short bob and she killed it she did exactly what I wanted! She layered it for functionality which I loved! Extremely reasonably priced also! I will be back for sure read more

I haven't had a short hair cut in years and all of a sudden had a yearning to go really short. I asked around about recommendations. My daughter suggested going to Cara at Love and Mercy. I called to book an appointment. However as I had certain constraints about when I could go over, I ended up having an appointment with Kerri on a Saturday afternoon. I was highly apprehensive about getting a short haircut. But Kerri did a great job. My hair looked just great. The best part is that they are still in good shape even after a couple of months. This just goes to show how wonderful Kerri is with the cuts. I would recommend anyone who wants to get a short haircut and who is unsure where to get it done from should try out Love and Mercy. I would specifically recommend Kerri. Thanks a lot Kerri for doing such a wonderful job. I don't see myself going anywhere else now for a haircut. read more

Kara is a hair goddess. I have truly never trusted another soul with full confidence with my hair. I've since moved away from Boston but every time I come back I try to prioritize a haircut with her. It is expensive but trust me - worth the investment because your hair will look amazing the moment you leave her chair to 3+ months and beyond! read more

Thank you Charlotte for the best experience and hair color I have gotten. Everyone at this salon is so kind. The salon is so clean and cute. Charlotte really listened to my crazy situation with my curly hair and she did the best for my curls and the color I wanted. She explained the whole time what she was doing, how long things would take, offered water and checked in that I was comfortable. It's basic stuff that goes a long way like just being nice. She also knows so much about color and is so extremely talented. She talked me through all of my options and made sure I was happy with the outcome. The front desk lady was really kind and the owner was working with people near me and was so nice and talented. My hair came out amazing and I would recommend this salon to anyone. read more

Love And Mercy - Hair Salons Near Me - Boston, Massachusetts

Had my hair colored by Erik who was great. Would give him a 5/5. He was friendly and walked me through what would be the best approach for my hair. However, I am giving the salon a 2/5 as it does not mention on their website that there is an extra charge ($60 here) to have your hair blow dried after it is colored. In my experience (at CA, NY, FL, and CT salons), blow drying was never an extra charge after coloring. What felt shady was that the price is not marked on their website when you are booking your appointment. This is especially an issue if you book your appointment within the next 48 hours as you cannot cancel your appointment without being charged. read more

I called and made an appointment as a new patron since I walk by this new salon on the way home from work. It's a great space. Brightly lit and very clean and modern. The employee working the front desk greeted me and offered me a drink and to hang up my coat. My stylist Kimberly quickly saw me and we chatted about what I was looking for before an assistant washed my hair. The scalp massage during the shampoo was AMAZING! Kimberly listened to exactly what. I was looking for and delivered. It was a great experience and I will definitely be back. read more

Love And Mercy - Hair Salons Near Me - Boston, Massachusetts

Had a cut and color with Mel and was blown away! Got a light balayage to help cover up my roots from a previous all over color -- Mel was soooo helpful picking out the right color to match and it came out looking so natural and amazing! She was super thorough, making sure to ask all the right questions so that I got what I was looking for! Would DEFINITELY recommend Mel!! read more

This is the salon for you if you want to feel listened to, cared for, and respected. Every person I have come into contact with at this salon is professional and kind. Having recently experienced some hair thinning issues, I took a chance and reached out to the salon owner via Instagram. She wrote back quickly and thoughtfully and had great recommendations regarding hair care and who might be best suited to visit the next time I came in for a cut. And, no surprise, she was totally right! Kara was sensitive to my new hair concerns, listened intently, and genuinely seemed to care about how best to approach my hair and my growing anxiety over these issues. I can't say enough about Love and Mercy but I need to say, they're amazing! read more

I've just had a truly awful experience at this salon. I called the day before an appointment to cancel, as I have been called out of town. I learned for the first time of their 48 hour cancellation policy. They indicated it is noted in their email confirmations. I always book with them by phone, and confirm by text. Neither over the phone nor on text do they communicate this policy. I also just started going to this salon about 3-4 months ago, and there was no orientation for new customers explaining this policy. I am quite shocked they were not willing to comp me for this first run in with their cancellation policy. They have said they will consider noting it in their text messages in the future, but that the charge to me for both a cut AND a color would stand, even though there is no way I can physically make this appointment now, and was I never made aware of this policy. A business can set whatever cancellation policy it wants to, but if they're going to implement something this draconian, they have an obligation to communicate this explicitly to all new customers, as well as at the point of booking appointments. I was really quite shocked by how arrogant and snippy the manager was. Wow, what a bad experience. read more

I can't say enough great things about this salon!!!! Patty and her team are simply amazing. You can't go wrong no matter which stylist you see. The salon is gorgeous with amazing natural light and tons of greenery. You have to plan in advance to been seen here because everyone is so fabulous, they are always booked. However, they post last minute cancellations on their Instagram loveandmercysalon which you should follow regardless to see the amazing work of all the stylists. Highly recommend. Great looking across from Lawn on D in South Boston/ Seaport area where you can always find a meter. read more

I cannot day enough great things about this salon. I called/emailed Love and Mercy on Tuesday because I had a horrible experience at another salon and my hair was the definition of a disaster. Not only was Brian at the front desk so kind to me, but he told me that he would do what he could to get me in with Patty, even though she was fully booked for what sounded like the next month. After a few back and forth emails (with pictures of my embarrassing hair), Patty emailed me herself and told me she was going to make room in her schedule for me. By Thursday afternoon, I had a 12pm appointment booked for Saturday. When I arrived, my experience was nothing short of amazing. The entire staff treated me respectfully and they were so sweet, even though brushing my hair, pieces were falling out. I was mortified. I honestly told Patty that I trusted her to do what she needed to do to make me feel pretty again/save my hair! She ended up bringing down my root and adding low lights while also giving me a few conditioning treatments/masks to help restore the shine in my hair. All of the assistants were so sweet and I got the best hair massage as well. When the process was finally done, the assistants blow dried my hair and I almost cried tears of happiness. Patty literally went beyond my expectations and made me feel completely myself and beautiful again. She then gave me an amazing cut as well. I truly cannot say enough AMAZING things about this salon. I will NEVER go anywhere again for my hair to be colored/highlighted or cut again. I will say that you pay for what you get, and it's worth every single dollar. I cannot thank Patty enough for not only squeezing me into the schedule, but also being respectful of the horrible job another stylist had done and then spending the time fixing both my hair and my ego to make me feel beautiful again. Patty is the definition of a miracle worker. Make your next appointment here, even if you have to wait a few months. I promise it will be worth the wait and you will not be disappointed. read more

Tess is amazing!! She's helped me grow out my hair for my wedding and I just did my first ever color with her as well (and love the results)! Tess listens carefully to what I want and always comes in with the best suggestions on how to make my cut and color even better. She's patient, has a great eye, and is a wonderful person to spend 1-4 hours with in the chair. The salon is gorgeous, clean, and everyone working there is welcoming and friendly. I would recommend her and this salon to anyone. Thanks Tess! read more

I have loved going to Love and Mercy for 8 years now. Patty and her team are awesome-- not only knowledgeable about hair but also easy to talk to and a pleasure to be around. I appreciate their sensitivity to the environment and eco products. Street parking is always available. read more

Taylor is an excellent hairdresser. I have had colors and keratin treatments with her. She does a great job. read more

If you want to have people stop you on the street to find out where you get your hair done, here's your place. The talented AF Patty Martin (formerly of SHAG) opened her own salon and look out, she's coming for your clients. Patty is an amazingly talented colorist who has done my hair for years and uniquely knows both what you need and what you like, a rare combo. She is part of the Davines artistic team and she is always one step ahead with education and improving her already perfect craft. Walk in drab, walk out fab. Not only is this place chock full of the best of the hair best, it's in an amazing location and a complete experience with its gorgeous interior. Parking is a snap! I think it's fair to say you should expect to spend some money here. But the alternatives are also expensive and 95% do not come close to this kind of salon. So spend the money and have nothing special hair or you can look dope, your call. Prepare to get some badass hair here. read more

Five stars all the way for this place! I absolutely love my new haircut from Melinda. I love the color and it's really easy to style. It's a sensible sustainable cut, but still cool and hip. I scheduled an appointment here because I could not get into the usual Shag, and now this is my new go to place. (Sorry, Shag, goodbye) Love and mercy for this place! read more

I have had Patty, the owner, as my stylist for the last two years and absolutely LOVE what she does to my hair! I followed her to L&M from her old salon and am so happy for this new business venture of hers. The team is incredible & on it & accommodating and the salon is clean, crisp & calming! I get full balyage twice a year and there is nowhere else I could imagine going in Boston. read more

Love And Mercy - Hair Salons Near Me - Boston, Massachusetts

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Fantastic salon with some of Bostons best Hairdressers. I started going here because my stylist Melinda moved to this salon. The new location is beautiful and open with great views of the neighborhood while you get your hair cut. The staff are incredible helpful as well. While this location is new all the stylists are longtime boston veterans and know their stuff. Couldn't be happier!! read more

I needed a haircut 2 months ago. I was looking for change in hairstyle and I could not recommend this place more. Chloe, really took her time to give me the chic mom look I was hoping for. read more

Didn't make the cut! Tried to book an appointment here. Emailed, as requested, and followed up with photos (which was a little weird), as requested, then tried to get a time and day confirmed by phone. Left VM and emailed again but... I guess I didn't look cool enough because I never heard back! A totally insulting experience and a complete waste of time. read more

Extremely unpleasant atmosphere with rude staff. Even more pathetic than that was the fact that my stylist didn't even know how to use color! Watch out! read more

I've been going to Patty for over about two years now and I have to say she's the best colorist I've ever been to. She listens answers questions and truly cares about her clients happiness with their hair. She's an amazing person as well! Kerri cut my hair yesterday and I am absolutely amazed by it! She listened to me and reassured me that what I was asking for was definitely possible and she gave me her honest opinion that the style I was looking for would work for me and look great. She's amazing! I'm so excited about my new cut it's soooo fun! Thank you Love and Mercy for being so damn good at what you do! read more

I had my hair cut and colored by Kim and it was truly a life changing cut. I brought in a picture and she made it look just how I wanted. I have never really done much with my hair before and she truly blew me away. Very talented and extremely friendly. It's a very nice salon and I felt pampered from start to finish. Worth every penny and I highly recommend! read more

Beautiful establishment with a plethora of Davines products. Kristen has been cutting my hair for years and she continuously does a stellar job. She's an attentive, honest, and creative hairstylist with the mind to help you keep your hair trendy and heathy. I totally recommend her for your hair cut and color needs. read more

I am so grateful to Kara for being so kind and understanding with my fears and insecurities. She is far and away the best stylist I've ever been too. The haircuts I have gotten from her have always been amazing. I am not great at explaining what I'm looking for, and I'm even worse at knowing what will look good on me. She listens and give advice and spends a lot of time perfecting her cuts. I am so glad to have found her and this amazing salon. read more

Kimberly is absolutely amazing at what she does. She is so creative and just knows what to do, you will leave looking and feeling your best. I highly recommend making an appointment with her, you will not regret it!!!!!! My hair was an absolute nightmare, and I didn't think there was much that could be done to help it. Thanks to Kimberly that was not the case! read more

Don't get me wrong, I loved the quality of hair cut and service I received at this salon. However, every time I went (I was a client for nearly two years) the price for hair cut went up. The last time I went to pay, the price was $100 for a haircut. Wow! Talk about sticker shock. I'm not sure why there are only two dollar signs($$) because I think that is a lot of money for a twenty minute hair cut and blow dry. Yikes. Too expensive for me! read more

This place is pretty pricey, but the service is truly unlike any other I've ever experienced. My stylist, Kim, was friendly & attentive from beginning to end even though she was extremely busy. She gave me a truly life-changing cut, probably the best I've ever had. My blonde looks fresh & renewed as well as natural. The overall vibe of the salon is fun and easy going. Everybody seems to be truly happy to help you. Highly recommend. read more

Patty Martin is the founder and owner of Love and Mercy who has been doing my hair for years and years. Since hearing that she was setting out on this exciting adventure, I have been counting down to Love and Mercy opening. A few weeks back, I had my first appointment at Love and Mercy and being WOWED is an understatement. Patty is a perfectionist, master, visionary, brilliant artist so I knew everything would be exquisite. The environment is extremely serene. The chairs at the sink are so so comfortable. I almost fell asleep when getting my hair washed. No detail went untouched. Patty has created the dream team of very talented artists who will help you to feel and look your best. This is what Boston needed. And if you're afraid of parking, there are meters which make it easy to get a spot and a parking lot right there! Book your appt now! read more

This was my first time at Love and Mercy and gee it was great! The customer service was amazing from when I walked in all the way until I was finished with my appointment. I was assigned to Marina and she was awesome!! I love how she took her time with coloring my hair and absolutely love how she kept conversation with me throughout the process and ensuring if I was comfortable, etc. I will definitely be going back again. read more

I had my haircut this weekend by Mel and havie nothing but positive things to say! To start, I was contacted by the salon a week or so prior to my appt letting me know my original stylist was going to be out so I would have to reschedule. I let them know I was having save the date photos taking the day of my original appt and really wanted to keep an appt that day for a nice look in the photos. They were accommodating and found a way to fit me in with Mel. Mel was super friendly and personable, which is always great when going to someone new. I let her know I wanted a trim, subtle framing, and long layers. I'm always nervous about asking for a framed look because it's been done poorly before. Mel really took the time to get an understanding of what I wanted and the end result was perfect! While my cut wasn't anything too tedious (from my view), you can tell Mel pays attention to detail which I think is important regardless of a basic cut to something bigger.I highly recommend Mel for your next hair appt! read more

Everything about this place is amazing, starting from the receptionist that welcomes you with a great smile, to the area , and the beautiful energy, to the music the whole experience was amazing, I was lucky that Patty did my color, I trusted her completely she did an amazing job with the color she is an artist , so talented and passionate about her work , Kerri also did an amazing job with my haircut , she listened to me and gave me a great advice and an amazing haircut, thank you very much for making me feel beautiful read more