I ordered through DoorDash tonight and JUST picked up my food. My order consisted of all hand rolls. When I got to my car I wanted to make sure I got everything I ordered. I open up the bag to see they gave me all regular rolls. My receipt says " hand roll please" because on the menu it's there as an option. They have my phone number so I don't understand why they couldn't have called me to let me know that they don't do hand rolls anymore. I got a subpar apology and I'm truly disappointed especially since this is my first experience coming here. I've been in search of a sushi spot to replace my fav spot in Brooklyn that just recently closed down and the search unfortunately will continue because I won't be coming back here. read more

Sakura Japan - Receipt with special instructions for hand rolls but didn't get hand rolls - Japanese Near Me - East Orange, New Jersey

I ordered Eel sashimi, and one of my orders had bones in them. Very unpleasant feeling.

i ordered a pickup order on doordash and the store accepted the order, took my money then tried to charge me $20 after i only paid $8 for 6 pieces of salmon sashimi. on doordash, it's $2.75 for 2 pieces of sashimi. i ordered from this exact sakura last night and the sashimi was $2, now it is $2.75, regardless of anything it should not have been $5 for 2 slivers of salmon. now i have no money and won't be going back to this sakura. read more

Ordering - can't get any easier than this Delivery Person- the most polite delivery guy ever delivery - late... customer service - called to check status of order. was put on hold for 2minutes and 58 seconds. then some guy picked up the phone and said "yes yes yes???? sakura japan." so i respond by saying "i would like to check the status of my order." he respond with "yeah yeah it's on the way!" and hangs up. notice anything? didn't ask for my name. didn't ask for number. didn't ask for order. i didn't call with the number that is attached to my account, so... how does he know what my order is? the food - i ordered a Beef Bento Box and Salmon Roll, Spicy Salmon Roll and Alaska Roll Combo. Beef Bento Box - the food is cold. the california rolls are stale. the seaweed salad is sour. how the hell is this sour?????? Salmon Roll, Spicy Salmon Roll and Alaska Roll Combo - i gotta add a picture for this. it looks as though it has been sitting out for a long time, not refrigerated. all the salmon looks mushy and shiny in a bad way. there is spicy mayo all over one sections of rolls. the horse radish looks old and dark green instead of light green as it does on the inside. i will not eat this. this salmon looks like it's pretty much going bad. read more

Sakura Japan - i ordered this. i will not eat this. this salmon looks old. the wasabi or horse radish looks old. the ginger is old. this is terrible. - Japanese Near Me - East Orange, New Jersey

Hit or Miss is how I would describe this place best. Sometimes the sushi here is Damned good (for a take out dive) and sometimes it tastes very bland and loveless. The teriyaki here is always decent and sometimes excellent. I usually get Teriyaki shrimp with chicken over noodles. Add mushroom and extra sauce. It's always a win, to be honest even if does ring up to about $11. Can't recall many times where it was the teriyaki options that left me somber. They have quite a few options. Bento boxes are pretty decent boasting the same things as all other bento boxes worldwide. White rice, miso soup, California roll or dumplings. Get the dumplings. Beats the crappy California roll and So good! They can be quite pricey too. It adds up pretty quickly. My favorite roll is definitely the EMT roll. Shrimp tempura, avocado, covered with crab with a spicy sauce and eel sauce. Dee-Lish-Us!!! When it's made properly. The older guy there makes it with much more care and love then the younger guy who carelessly throws it all together. You can literally taste the carelessness. The teriyaki chef is ALWAYS on point and really friendly. I tip him often since he doesn't charge me for extra sauce. :) read more

Normally I wouldn't come back to update my order but I felt like this should be stated. I order from Sakura Japan at least once a week or so and order the same thing: Edamame and Bubble Tea - granted it isn't the best but it is good enough for the price. I normally use grub hub since it helps with tracking my order. I thought everything was fine but on this particular evening I found a caterpillar inside one of the edamame pods. At this point I called the restaurant to ask for a refund. I immediately asked to speak to a manager after being asked "Who are you, what do you want?" Ive never called the store directly so I'm not sure if I called on a bad night or if they are always as rude. They told me that I could either come physically and get a refund (I ordered delivery), pay the delivery driver to come back or call grubhub. Naturally I chose the latter. Grubhub was very nice and even gave me a credit along with my refund to order elsewhere. I will not be ordering from the Sakura Japan here anymore, if not for the food but for the bad customer service that I received. read more

Sakura Japan - Japanese Near Me - East Orange, New Jersey

From the Moment I place my order the lady was rude and agitated. Customer service receives a ZERO. I ordered chicken and vegetables and this was what I received. The food had a funny smell and the chicken felt like pure rubber. The vegetables were over cooked and appeared to be old. They're serving old food to the black Community and have no concern about food presentation. On a scale from 1-10 i give them a ZERO. Also the Asian/ Japanese guy was moping the floor and handling food at the same time. He had the mop in one hand and handed me my bag with the other. Cross contamination was sure to be present at this restaurant. Do not eat here read more

Sakura Japan - Garbage - Japanese Near Me - East Orange, New Jersey

My first time leaving a review. What can I say. 1 I was not a sushi person until one day my son brought some home. From sakura Japan amazing . I love it . Fresh all the time and I tried others but this is my favorite. I order uber eats from here all the time but today decided it to come and eat here. Place is very nice. Very clean . I give it 5 ***** read more

Sakura Japan - Crunchy spice tuna - Japanese Near Me - East Orange, New Jersey

The food is always good, the service is great the lines no matter how long or short the wait is never too long...they cook your food to your liking so great food great customer service reasonably priced how can you go wrong....one of my must try spots when you in the area and you hungry and need a good fix read more

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Food tastes good but make sure the employees are wearing hairnets to ensure hair doesn't get into your food like it did mine. read more

Sakura Japan - a plate of food on a table - Japanese Near Me - East Orange, New Jersey

I come to this place often enough that I have not left a review because it's always been good. So I am giving warning to all who come and actually order sushi to not (at least the cooked ones). I returned today after having a burnt roll a few weeks ago so this time I decided to actually watch the new person who makes the rolls. He cuts them before actually using the flame which causes pieces next to them to become char and it tastes literally disgusting. I asked them to remake it and explained if he could cook the salmon before cutting the toll that would deter the problem of burning every piece. He said no. He would not remake the roll. They gave me a refund but I definitely won't return to this one since he does not know how to make sushi and his attitude is terrible. read more

I ordered tofu teriyaki Saturday night.. 1- it took them about 30 mins to bring out the tofu.. but it's not cooked yet.. waits another 5-10 mins 2- then I found out they don't have a separate grill for vegans/vegetarians so the chef proceeds to scrape the grease and leftovers of stir fried shrimp, beef, and chicken off the grill.. and then adds my tofu.. o.O?! 3- so now my food has been dipped in chicken grease but I'm too hungry to complain.. I had to order extra sauce since it looked dry.. $1.00 extra for a small spoonful.. *sigh* Done! Fin! Never again! read more

Disgusting food. Not prepared or packaged well. I will never order again. It didn't even look fresh the fish was darkening in some places. read more

The food is alright. Your standard Asian takeout/delivery food. The delivery service, however, has been repeatedly disappointing. It took them almost two hours to deliver my food (and I'm only 1 mile away), not only that, the driver had me come pick up the food downstairs and outside my apartment, claiming that he is "very busy." If I'm ordering delivery it is because I don't want to cook or go outside! And why pay for delivery plus tip for this kind of service? Then of course, when it came to the food itself, it was almost cold already, I had to microwave it myself. Not only that, I ordered two spring rolls and only got one, which is just fine because it is extremely greasy and stale. Too bad there aren't too many delivery options in the area. I'll probably not order from this place again, unless I'm really desperate. read more

The sushi was stale. The help was disengaged, several eating their own meals. The place needed a cleaning. I was disappointed. It's a new location for this franchise, and I wanted to welcome it to the neighborhood. A friend who lives even nearer told me that his experience matched mine. I hope they gain more respect for their own cuisine and for their customers. read more

If I could give a 0 I would. The food was horrible. I had the beef teriyaki. Also, the miso soup tasted like water.

I can't even lie. I haven't been to any other Japanese place in New Jersey. So I have nothing else to compare it to. But this place gets four stars. They have four different Sushi specials upon walking in my favorite among them was the EMT. The Mt had crab shrimp tempura and avocado on the flavors all go well. The only reason why this place doesn't get 5 stars is because in its title it's called teriyaki. Me and my kids had the chicken teriyaki and it was well under seasons and the teriyaki sauce was in his sweet as it should have been. Hey guys seriously add salt. Other than that it was really quaint small business worth a try and all around the thumbs up for me. But I'm a fat ass everything is going to give a thumbs up. So happy eating folks read more

I will never order from this place again! The food is nice but the delivery person makes me really mad! At first I try to give a 20% tip and he said is not enough. He said that the delivery fee ($2) is taken by his boss and forced me to give him more money. I have to go back to my bedroom and find cash just for him. And that made me mad, after a period of time, I ordered again and he said to my roommate "you are so cheap for giving me only 10% tip". Let alone sometimes he does not send the food up. I like the food, I just wish the restaurant will fire this awful, mean, greedy delivery person. read more

The only Sushi place in East Orange, and probably the best in a five mile radius. The Sushi is really amazing, soft shell crab with avacodo and eel sauce is my favorite. Very clean, friendly service and the prices are reasonable. Not to mention, they serve bubble tea, tapioca or mixed jelly! No pork is served, and from my scheduled visits each week, the food is always fresh, and nutritious. read more

Sakura Japan - Japanese Near Me - East Orange, New Jersey

The service is horrible. Customers are treated as if they are begging. They only treat us that way because we are in an urban community and black. The food is over cooked and extremely salty. I have never experienced this at other locations. I will never eat there again and I recommend that you don't either. read more

I would have given Sakura more stars if I didn't spend the amount of money I do there and when I spoke to the girl on the phone last Thursday and asked for a substitution for a Miso soup instead of a salad for my Bento Box she had the BIGGEST ATTITUDE ever. Girl that soup isn't coming out of your check I swear!!! I was actually going to purchase it separately (I asked a simple question "most places will substitute soup for salad") in which her reply was "well that isn't our policy her and we don't do that" an tells me to hold and I wind up getting more noodles. Overall, their food is good. I have seen reviews of saying the driver not taking tips and on that night I tried to give the driver a tip and he was almost running away so next time I'm not. Are they not supposed to accept tips or he doesn't want it because I was confused? read more

First time ordered from this spot. Food was okay but the delivery guy made a comment about how much tip I gave him. Are you kidding me? Just lost a new customer. read more

Never Again , I'll Just Make My Order There The Next Time Hoping They Have The Same Energy They Had On The Phone

i played myself and tried this... when i saw the woman standing in the doorway, being loud on her cell phone i should have turned around and left... come to find out she was actually an employee... yuck. i spent $20 on this food and threw it all away... worst EMT roll ever. literally. i ALWAYS eat it all... i literally couldn't get pass the smell of it. just disgusting. i then tried to eat my shrimp teriyaki... disaster. i couldn't even eat the rice that came with it... it tasted like it was old and sour and had been reheated for me.. gross... i should have trusted the reviews... i'll stick to the west market st location.. read more

The food was only ok sauce tasted good but our sushi had no flavor. And to top it off our delivery guy had the nerve to complain about his tip to us. Needless to say we will never order from here again. read more

I have been ordering from this place fr about a year. They have two locations, one in Newark and one in East Orange. The one in Newark takes forever to get your food, and usually when you get your food something is wrong. They always fix the problem, and throw in something free for the trouble. Now that I no longer work in Newark. My family and I go to the one in East Orange. The food has always been good. The guy that makes the sushi is really good and he makes a lot of small talk with us, and gives us samples of some new things to try while we wait on our food. One particular night I ordered from them and I got my food in a decent time. I didn't see my smoothie so I asked the delivery man where my drink was he said it was in the bag. Now there was a cup in the bag, but I later found out that the cup was actually soup. So I called back to the place and the cashier said she would call them back. Now this particular thing that I ordered, I've never ordered before. What i usually get comes with soup. So while I waited for the deliver men(there was two men in the delivery car) come back I opened the food. I realized that this may not be what I ordered so i stopped. My phone rang and the deliver guy says "sorry I did forget your drink....you didn't start eating did you", I told hime that I touched the food he said "oh well we're outside". I bag up the food I didn't touch and threw away the food I did. When i got outside I explained to the guy what I did touch and threw away and I gave him the remaining food. He gave me my drink and we swopped meals. The guy that was in the car with him was mouthing off saying that I knew that that wasn't my food and I shouldn't have touched it but whatever and he drove off. When I opened the food I realized that once again this is not what I ordered. So I called back, and talked to the cashier, she said that she messed up the order and she said she was going to call the delivery drivers back. Five minutes later she called me back and asked me if I payed by card, or cash. I told her I paid by card, and she refunded me my money. I sat and waited thinking the drivers were coming back, because I don't eat tofu, never have, and probably never will. Fifteen minutes go by and I call them back to check and see if the guys were coming back, the lady said no then the delivery guy picks up the phone yelling. He's like "Yo! How you going to eat up someone else's food, and then ask for a refund, we gave you food" he was real rude and nasty, and cursing. Then he proceeds to tell me he'll never deliver to me again and hung up on me. I went back up to the store to return the food and drink that was delivered to me, went off on the delivery guy, and the manager was just looking in shock. Needless to say I found another place with better food, and service. read more

I didn't even get to place an order for myself how bad the service was over the phone. No patience or anything and mind you this is my first time ordering from this place. They need to retrain their employees answering the phones and taking orders. And once I catch attitude from somewhere I'm ordering food of all things from never again. read more

I just recently moved to Irvington and have a hard time finding a sushi place that delivers to me. Well, I found this place and the food is okay. The bubble tea is good too. Today I called to place my order, instead of placing it online as I usually do and the experience went down hill. For starters, a female answered but she then put me on hold immediately (perhaps they were too busy, understandable) but then a guy picked up a few minutes after only to disappoint me in saying that they don't deliver to my area. I've ordered from them 3 times already! It's obvious he just didn't want to deal my order. Or at least that is how he made me feel. That was the end to my experience. I just placed the order online and it went through successfully, SMH! I gave the restaurant 3 starts because the food is good, and they have a good variety of teas, though it isn't spectacular. They delivery in a timely manner, for the most part. Their teriyaki chicken is honestly not the best. Still looking for a better Japanese cuisine that delivers! But regardless, best of luck to the business. read more

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The food is good. The delivery guy is a rude jerk! I wouldn't be surprised if you'd get more business if you'd get rid of him.

I love this place! I am from NYC so I'm used to having them in a close by mall. The staff is super friendly the food is fresh. Try the super star roll it's the best one! They are a cute take out spot nothin fancy. read more

I placed my order online and it took them 2 hours for them to deliver it, the food was to greasy and just wasn't worth the wait. I'm sorry but I will not be ordering from this place again read more

I order from here all the time, almost always sushi rolls. Never have I been disappointed, their sushi is good and fairly priced. I normally use grub hub and their delivery time differs, ranging from 30 minutes to an hour. Again, their sushi is great, don't have any complaints, pretty much my saviour every time I get my sushi cravings (which is pretty often!). *currently craving sushi* read more

I love this place. One of there better locations. Very friendly and helpful, always willing to customize your rolls how you like them. They get to know there customers. Best sushi in my area including customer service read more

I love sushi and so far I am working my way around the menu. My favorite is the spider roll. You must try them. read more

Love that they have #bubbletea, you can mix flavors. I love sushi would order that over Teriyaki or whatever

Fresh Sushi and you don't have to go far to get it..... Chicken & Shrimp Teriyaki always Good I recommend this place want to try the Bubble Tea heard they're Good maybe next time.Enjoy! read more

Standard Japanese fair. There's nothing wrong with the food itself, but I was a little upset that a special request that my food be bagged separately from all the other orders I called in due to a shellfish allergy was not honored. The restaurant made no effort to correct this error, and now I won't eat here again. read more

The chef is excellent the food is good but the girl with the wrap taking orders can't hear good, you MUST CHECK your receipt and the grill, other wise your order is going to be jacked up or combined into one. You'll be better off going to the one at the mall or in Newark. read more

By far, the best sushi I ever had in my life. The chicken teriyaki was on the money. The smoothie was delicious,( strawberry /mango). N the delivery was fast!!! Great food!!!! N service thanks!!! read more

Was getting off of work and I'd had a hankering for sushi for a while.. This place is down the block from my house... So I decided to order online and pick it up. My first impression was that it seemed kinda slow for a Friday night (apparently I had just missed a big rush) which is no big deal cuz I hate waiting in line. The place looked surprisingly nice on the inside: the tables were all clean, no trash on the floor, all in all pretty sanitary looking, which means a lot to me personally. The staff was very friendly, particularly the girl who helped me. I would give stars just for the service. Very helpful and personable, seems like they like their job; not like a lot of people in the retail/food service industry at the majority of places in east orange. Anyway, the food: I ordered a house roll, a crunchy spicy tuna roll(I requested avocado in it) and a philly roll (without cucumber). It cost around 17$ without tax and tip, which is pretty cheap for 3 rolls. They got my entire order right (again, surprising for a restaurant in the area) and even though the fish itself wasn't out of this world, it exceeded my expectations far. My main issue with the sushi is that it is like 80% rice and 20% fish.. Which I guess I can understand for how inexpensive it actually is for sushi. The sushi was pretty decent. They seem to have a decent selection of sushi available as well. Only reason I wouldn't give five stars (I'm really not a hater) is because it's far from the best sushi I've ever had, though I will say the customer service definitely makes up for the average sushi. I found out that they even offer bubble tea which is awesome because i never expected to find bubble tea in east orange LOL ... But pretty cool that they offer it, I'll definitely try it. TL;DR : the sushi isn't bad, I will definitely be coming back. read more