Nothing but amazing service here !! From scheduling to the care they deliver. Megan helped us out…read morepicking some frames and she was great. She was very attentive and was super helpful with making sure we got the perfect frames.

Excellent customer service. Waiting rooms were clean and I only had an eight minute wait before…read morereceiving tests with a technician. I then only had an eleven minute wait for the optometrist. Choosing glasses was easy and they didn't try to oversell me on anything. Costs were thoroughly explained. Phenomenal practice!

I've been going there for years. Staff are super friendly, helpful, not pushy at all. Doc is the…read morebest. Expect some dad jokes.

KUDOS to the entire office staff, Sherry, Jessica, Gracie and Dr. Hernandez! This was my first…read morevisit and my entire eye exam was very positive. These ladies were all welcoming, positive and very thorough when answering my questions. Highly recommend this office and I will continue my future eye exams here! Thank you!!

We visited your store ready to purchase new glasses and sunglasses, but not one of the at least…read morefive employees acknowledged us not even a glance, a smile, or a quick "I'll be right with you." It left us feeling completely invisible. Acknowledging customers, even with a simple greeting, can make all the difference. Unfortunately, you lost potential customers today!

I just want to thank America's best! I have never had a prescription so perfect. They were kind…read morethoughtful and the doctor herself was just really professional, but listen to what my needs were. Thank you again I would recommend them again and again.

I was a long time patient until last year. My eyesight had gotten worse and after a complete…read moreexamination the doctor didn't change my perscription. He claimed he couldn't improve my sight with glasses. I believed him like a fool. I went to a new doctor because I have different insurance now, and that just was a lie. I now have glasses I can see with. It may be time for retirement for Dr. Van Dusen.

Glasses prescription was wrong. 2nd pair also wrong. Make me dizzy and nauseous to wear them. Not…read moregoing back.

This place is great for glasses- prescription or otherwise. Super helpful, knowledgeable and…read morefriendly staff. They're Amazing! They work with our insurance, through VSP, and sell vintage frames in great brands. They have a well-curated stock. The entrance is in a courtyard next to the Burger Town parking lot, beside the door to Active.

Augie at Mountain Optical Eyeworks is the only person that I trust for all my glasses needs…read more Incredibly helpful, wonderful pricing, great selection of vintage frames, very clean location, all the things that make small businesses special. Highly recommend!

One of the women at the front desk Jackie is very rude and ill-mannered; she doesn't know how to…read moreprovide good customer service. My son and I got upset with her; her attitude changed a bit once my son confronted her, but from the moment we arrived, she was incredibly arrogant and rude. I didn't like it at all. I know I'm not the only one who has experienced this it has happened to many people and that is why this place has such bad reviews because of her. Her employers really ought to consider this; if she doesn't like working there or being patient, she shouldn't be working at the front desk.

Horrible, horrible, horrible customer service. They don't return calls when they say they will,…read morethey never answer the phones. I've been waiting over a month for my contacts with no solutions from them. Now I'm contacting my insurance company to complain about them, they should not be allowed to be in network. People save your time and money. Go somewhere that values your time and business.

This was my first time visiting one of their locations. I love the amazing selection of brands and…read morestyles this location had! I walked in and was quickly greeted by a woman named Olivia, who I found out was the manager. She was super friendly and very helpful! After I picked out a couple of frames, Martell was the name of the associate who assisted me. He was friendly, knowledgeable, and took his time to make this a great visit for me. I'm extremely happy with my purchase and would definitely recommend this place!

I visited this location on 4/17 to purchase Meta glasses. The representative who helped me was very…read morefriendly and advised me to check my order status online for updates. When I checked, my order showed that the glasses would be ready for pickup on 4/30. That date came and went with no call, text, or email notifying me of any delay. I called on 5/1 and was told the glasses would be available on Monday. Monday passed--again, no communication. I called that evening before closing and was told they would have my glasses on Tuesday, 5/5. It is now the afternoon of 5/5, and I still have not received any updates. When I called again, I was told the glasses had not arrived and that they "might" be available sometime this week, but no specific timeline could be provided. It has now been 12 business days, and there seems to be no sense of urgency or concern for the customer experience. Payment was collected promptly, but the product has yet to be delivered, and communication has been consistently lacking. Based on this experience, I plan to file a complaint with the Better Business Bureau.

One of the easiest eye exam visits I've ever made! Made my appointment online through their…read morewebsite. Showed up, my exam took 30min and the doctor was extremely nice and helpful. They have a lot of great brands for glasses. The office itself is very clean - would recommend!

2nd time/ different review: The staff particularly John, was exceptional. Very attentive, first…read moreclass service. He took his time to adjust my glasses to the perfect position. Did not rush me was very polite and professional. 1st review: 4 weeks ago: Melissa was professional and solution minded. She offered for me to come down and let them see if they could do a small fix for free when other optometry offices wouldn't. When I arrived I was greeted warmly and they helped me right away. They fixed my glasses when my own Optometry offices wouldn't. I highly recommend their services. The quality and care for people make them the best.

Several months ago, I went to p/u my glasses..then I went back to get them adjusted because they…read morefelt tight..I told the employee at the counter if they can adjust them ..She took the glasses & held them by the arms, then said "we are not responsible if they break". She pulls them apart..I was like WTH..I told her that she broke them then said " no I didn't "... Then walk away..but she did break them..I call corporate..then the store manager called me..stated that person is no longer there and took care of my glasses...we've gone there the past 4 years..We will shop there again. 5 stars now

I stopped by this location to get my kids glasses adjusted since they were loose around his ear…read more Before coming in, I called to confirm if they were busy and was told they were not. Based on that, I decided to stop by. When I arrived, I was told to sit at desk #1 and that someone would be with me in 5 minutes. Instead, I waited over 20 minutes with absolutely no acknowledgment--no update, no apology, nothing. Being ignored like that is completely unacceptable, especially after being told they weren't busy. This experience reflects very poorly on the staff and their level of customer service. Basic communication and courtesy should be expected at any business, especially one dealing with patients and families. I would not recommend this location to anyone. If you value your time and expect even minimal customer service, I suggest going elsewhere.

Wonderful customer service! Everyone there has been super helpful and patient! I have been many…read moretimes and no one has ever been irritated or annoyed. They are all happy to help and very attentive. And of course their lenses come out perfect!

"Dual Licensed Opticians Michele & Patricia Were Great "…read more I went to the Walmart Vision & Glasses office located inside of the Walmart Supercenter store in Beaumont, CA today. I took a pairs of my glasses and my wife's glasses for some new clear nose comfort pad repairs. I was nicely greeted and seated at the center by the Manager Optician Michele. Michele was very organized and very efficient, as she handled each customer waiting for service very professionally. Patricia was the Spectacles and Contacts Optician who took care of me and my two pair of glasses. Patricia went in the back room and installed new very small clear glasses nose comfort pads on my two pair of glasses. Patricia had a very nice personality, and the total cost of my glasses repairs were only $5.34. That's correct you heard it right, $5.34. I will definitely be coming back to this Walmart Vision & Glasses Center again !