LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

With every visit, I'm made to feel like I'm at the right place. The team there is awesome and…read morefriendly. Always going that extra mile to give me the best eye care possible. Friendly, kind, and caring people that are good at what they do is what you'll find here. Keep up the great work.

there has been ah complete staff change the optition,tom retired he office,manager michelle is,no…read morelonger there there is ah woman sade she is rude i spoke to dr.solderbloom & i spoke toi sade who treated me rudely brought up all the negative on ah past balance which i did pay in full.being my current situation no insurance & having too pay outta pocket due too sade treating me rudely & only bringing up the negative & not willing too help ah past patient of dr.solderblooms of over 10-15 years.like i do not matter & i'm ah piece of trash. i dont recvomend this office any longer.

Thank you Dr. Kiernan for your professionalism and courtesy, I appreciate you and your staff for…read moreanswering my questions and for a fast visit.

"EYE" LOVE THIS PLACE! I'm so thankful for the excellent care I get at Loma Linda Eye Institute, I…read morealways feel I'm in good hands when I stop by for an appointment with my ophthalmologist. Dr. Frank Hwang does not play around and he's straight to the point. He's thorough and consistently gives me updates on my eye health. I especially appreciate that he conducts mapping tests and eye exams all in one day! Dr. Hwang is a true professional, and Loma Linda is lucky to have him. I also wanted to shoutout Jessica (the office coordinator) she's always super supportive, friendly and caring. I had to get a Corneal Cross-linking done here and she helped me find the necessary resources to ensure I got the procedure rolling. Dr, Hwang and his staff seriously care about people's health! The facility is always clean and easy to find. As soon as you walk into the Loma Linda Clinic/Office building it's a slight curve to the right and straight ahead. I highly recommend this office as they have up-to-date imaging and advanced technology. There's satellite clinics for the Eye Institute, but I recommend booking here as this is where all the main imaging and tests are ran.

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

Been going there for years. The owner has changed and I still travel from out of town for my exams.read more

Doctor Du was very patient and explained everything in a way I could understand. Her staff was very…read morefriendly and helpful. The variety and selection were excellent. They had all price points and styles to suit your needs. I will definitely be back for checkups.

Dr. Kiernan is kind, and professional and has gone to great lengths to diagnose and help my vision…read more He is the only Dr. that I want to deal with. The office staff is friendly and helpful.

Dr. Kieran is a very knowledgeable, professional and genuinely kind individual. The care he…read moreprovided to my husband over several years has always been superior. He's gone above and beyond in treating his multiple eye care issues. Thanks to Dr. Kiernan, his eye health has been optimal considering his vision health.

They will get you in for an exam but will never answer the phone when you call after the fact for…read morerx questions. My daughter needed her prescription adjusted since she is very young and has never worn glasses before. Everytime I've called they never answered and forget about going in person. They are way to packed to deal with another person not on their schedule. Don't come here.

Been going to this facility for a couple years. Easy visits for me (glasses) and my son who needed…read morecontacts and glasses. Dr is friendly and kind, so my son was at ease for the whole exam. Dr also helped son get accustomed to contacts. Got both prescriptions and went next door to Costco glasses, which are also friendly and good quality.

bad stuff and service I ordered my glasses 45 days ago and…read moreevery time I call or show up at the off they said they are not ready and when the call me to try them they where wrong so they have to se them back so think twice before you choice this place.

We've been going to Dr. Vo for a few years now and we love her! My daughter is pretty picky of her…read moredoctors but she's always excited to get her eyes checked. We love the selection of frames and turn around time is always faster than we expect. We have moved farther away but we still make the drive to see Dr. Vo!

One of the easiest eye exam visits I've ever made! Made my appointment online through their…read morewebsite. Showed up, my exam took 30min and the doctor was extremely nice and helpful. They have a lot of great brands for glasses. The office itself is very clean - would recommend!

Horrible service. John has no manners and I have caught he mouthing off with other staff and…read morerolling his eyes.The Doctors treat the staff with no manners. I feel bad for the staff. Seem like favoritism. Way better other optometry options out there

Great doctors, excellent service. They will give you the correct prescription and help you choose…read morenew glasses

We have been coming here for years. The staff is friendly and the Dr is a man of few words. I love…read moreit lol never spent more than 30mins - efficient and they do same day appointments if they have the availability