Had to schedule COVID tests on behalf on my parents. The scheduling app was convenient, though the…read moredates it offered were confusing. One day it would have limited availability on a specific date, then the next day, it would show a wide range of availability for that date. When I had to call the pharmacy, they were very friendly and understanding, and were very helpful.

Very nice pharmacy but I really like the store offerings! Cards, seasonal items from napkins to…read morecandles to soaps! I love the variety!

The new check-in computers at the pharmacy encourage the staff to absolutely ignore a person until…read moreone has typed in through several screens. If you mis-type, the screen goes all the way back to having to enter one's name again. Recently, having "checked in", the staff, which still does not have the courtesy of even a "hello", much less, "May I help you?", then gets the prescription. However, he did not see I have something else to check out, does not apologize. The pharmacist asked if I was allergic to the medication, again with out any greeting. To my "no", walked off, without "Do you have any questions?" I had to pay for my second item separately, even though, I said, "Don't bother," the man rang it up anyway. I have been going to this CVS since 1997. Starting today, I am looking for a new pharmacy.

The absolute worst cvs I've everrrrr been to!!!!! I went for passport pictures and the gentleman…read moretaking my picture, Salim, asked me to take my traditional headdress off!!!! This is not a requirement anyyyywhere in the passport rules. Why do I need to disrobe in the middle of the store , when I told him no, he got irritated and didn't even apologize!!!!!! Sooooo utterly disgusting!!!!

No issues with the products, however, the staff refuses to provide shopping baskets at the front…read moredoor. They are stacked in the exit area. I have never seen a grocery store refuse to put out baskets. I've written to them twice, the first time a year and a half ago. It's got to be either laziness or a lack of care.

Fast service shopping there for a long time. Very convenient. Lots of other reasons. Good selectionread more

I had two UPS packages shipped to this location for pick up because I was out of town. I showed up…read moreon Sunday afternoon and stated clearly to the employee that I was there to "pick up two UPS packages." After giving the employee my last name, he said they didn't have anything under my name. He asked if I had the correct location, so I pulled up the address on my order and confirmed. He finally called someone else over to help. Again, I stated that I was there to "pick up two UPS packages." The second employee said UPS doesn't deliver on Sunday. I said the packages were delivered a few days ago and that I am here to pick them up. The second employee went to fetch the packages. The first employee then accused me of saying that I was picking up something else (photos?). Um, no. I said multiple times that I was there for UPS packages. Avoid this store at all costs. Employees are rude and incompetent.

This is a solid CVS but the guy working the front register today around noon deserves his own…read morereview! He is frequently here when I come in. He is always warm and smiling, kind, helpful, and makes the checkout process a smooth one. Today, he went above and beyond, patiently helped me check prices as I picked up a few items in sizes I wasn't sure about. It's clear he cares about his job, this store, and his customers.

Came in the afternoon pharmacy is dead but they are all so busy chatting with each other about…read moretheir personal lives than to have prescriptions ready on time. I had to wait 30+minutes for medications that I was told were already ready. I might be finding a new pharmacy

The prescription business is huge but terribly inefficient, hours not convenient and service is…read moremediocre. This is why Amazon will take over this business.

The custom cakes from the bakery here are so delicious and beautifully decorated - better than any…read morebakery we've been to nearby! With the sheet cakes you can also do half chocolate, half vanilla, which is so fun and keeps everyone in our household satisfied.

I came here specifically for their deli fresh chicken cesar wraps, and unfrotunatley I could not…read morefind any. John fromnthe deli was very helpful, and he assisted me in fibding a couplenof other prepared wraps that they did have in stock. The rotiserrie chicken wrap seemed to be the almost identical to the chicken cesar wrap so I ended-up getting thatnone. I did discover a pretty large chicken bone, so be careful when you bite ibto these wraps. It tasted pretry good and it was a well deserved late lunch. I also purchased a bottled ice tea with lemonade. This is a pretry decent store and I appreciate the service from John especially.

This has to be the best pharmacy I have ever been with, and I have been through many pharmacies. I…read moreabsolutely love the gentleman inside. They are so great, and always so professional and have all of my medications together right on time. Today to my surprise when I open my prescription, I got a birthday card and I was so excited! Such an amazing thing to get! Thanks so much and keep up the amazing work!

Carlin Springs Pharmacy offers EXCELLENT customer service. Great communication and are very…read moreknowledgable and reliable!

Lied that they did not recieve my prescriptions from my doctors office because they were missing my…read moreinsurance information. I had just moved from out of state and the insurance information on file with CVS needed to be updated. Then they told me my insurance wasn't active when they typed it in wrong. Finally lied that they did not have one of my prescriptions on file when my insurance would not cover it. it was $30 without insurance but I had to push them to admit they had the prescription. I can not imagine the harm if I were a polypharacuetical patient who didn't know exactly what I was perscribed or had access to the CVS app which told me they were lying. When I spoke to the manager she shrugged and asked me what I wanted her to do about it. I've lived in 3 states and have been to many pharmacies and this one has been by far the worst to deal with.

Pharmacy repeatedly assured me a specialized drug was "on order" and "expected soon." Despite…read morerequests for more detailed information, such as an approximate date when the drug might arrive, no further information was provided. Today, after one month has passed, and with difficulty in managing my symptoms without the drug, they informed me they would not have the drug -- and they did this ONLY after I insisted on an answer about expected arrival date.

The pharmacist at this Safeway regularly goes above and beyond. For example, this week he worked…read moreproactively with my doctor's office to find a similar medication my insurance provider would cover, and found me a coupon to get a small supply out-of-pocket immediately while he was waiting for answers. He also has excellent rapport with his patients. He is always friendly to me, and nearly every time I come to pick up a refill, I see him chatting with a regular. Yet there is very rarely a line, and when there is, it's only one person. I have been able to reach a helpful human being on the phone every time I can remember calling. My only complaint is that Safeway's iOS app has very poor support for ordering refills compared to, say, Walgreens' iOS app.

I recently received a Rx for eyedrops on a Friday and they didn't have them in stock. The…read morepharmacist call Safeway stores all over Northern VA until she located one that had what I needed. This was certainly above and beyond and very much appreciated. We've been using this pharmacy for years and never go anyplace else. We highly recommend it!

Used to be very helpful pharmacy staff. Not anymore. You'll stand in line to be told to go to…read moreanother line. Don't expect anyone to answer the phone. And if you have questions you'll be better off asking google than the people there.

My latest experience with the pharmacy staff at this CVS has inspired me to transfer all my…read moreprescriptions to another non-CVS pharmacy. The pharmacy staff are awful. They ignore customers in line, interrupt you when you are trying to give them pertinent information, make you state your entire birthdate (including year!) in front of the whole store, and also make you state what prescription you are picking up in front if the whole store (I'm pretty sure that's a HIPAA violation). One guy even got mad at me because he couldn't find me in their system--he flipped his computer screen around to show me that my name wasn't coming up when he typed it in. And of course, it turned out that he was spelling my name incorrectly. I am done with CVS. I understand that this store is busy, but that's no reason to belittle and be rude to customers. Goodbye and good riddance, CVS!