Service . If everything is in order, service is good. But the minute their is an issue with the prescription or you ask questions or need assistance understanding instruction or ask for obtain guidance they are dismissive and can't be bothered. You often get one word answers. Finally, They are great at presenting problem but not recommending solution. I thought that moving to a local pharmacy vs a large pharmacy like CVS would support local business and customer service would be better . But I was really wrong . I will be changing my pharmacy . Also for the prices you would think customer service would be amazing . read more

Love these folks! They're so helpful and friendly, stock lots of things we need, and are super accommodating when we've come for Covid tests or boosters (thank you for being willing to mask for that!) They also have great ventilation which makes it a much safer place to go if you'd rather not catch anyone else's bugs while you're at the pharmacy! CO2 when I went this week was 692-below 800 is a rule of thumb for good indoor air quality! read more

McLean Pharmacy - An Aranet CO2 monitor reading taken on Friday, Sept 27, 2024 - Drugstores Near Me - McLean, Virginia

Has a little bit of everything . Wish the wheel chair had instructions but the sales person was very helpful.

Worst customer service ever, I asked the woman pharmacist behind the counter a question and she was so MEAN and condescending. I asked a question about my insurance coverage and she gave me a disdainful, scornful response. Unbelievable! Also, they hide behind the counter and act annoyed when customers come in. There used to be an older gentleman pharmacist that was so nice! I guess he no longer works there. I would not recommend going to this pharmacy except as a last resort and don't expect to be treated with any level of respect. But if you're really desperate - sometimes they can get meds that CVS can't. read more

Wonderful place. The pharmacist is very kind and attentive. One time we mentioned that we ran out of a prescription medication (pink eye eye drops) and he checked and told us that we had a refill available on the prior prescription. No need for a time-consuming doctor visit to get a new prescription, no need to pay a pointless copay. Plus their prices are sometimes cheaper than CVS. Support local businesses. read more

They were not helpful in helping me make a selection of compression stockings. The sales associate just told me to "go over there and look again" when I asked for help. She was not helping anyone else so I didn't understand what prevented her from helping me. I was the only customer!! read more

Horrible customer service. A prescription didn't get called in, my doctor then verified and resent, and the pharmacist and techs wouldn't even make eye contact or speak to me so I would know what's going on. Pro tip - don't sneer or roll your eyes at customers. Update: Perhaps you have me confused with other dissatisfied patients. I know this has happened to friends of mine who use the same doctor for the same prescription and they always get treated rudely if the prescription wasn't accepted electronically. The text notification system works at best half the time so don't blame your patients for not knowing a prescription isn't ready. And interesting that you don't deny sneering and eye rolling. When you're only looking at a face above a mask, it's really obvious when this happens. Maybe don't discriminate against patients based on their prescriptions, and don't take out frustration with or dislike of a doctor onto patients. Look at people in the eye, don't make them go down a line of staff members to find you (most retail SOPs would indicate that the tech would call you over), and just simply state the facts about when something will be ready. Don't assume the patient is lying about a prescription being called in. Give the benefit of the doubt and simply say that once the doctor calls in it will be X amount of time before it's ready. But no, go ahead and roll your eyes and sneer and treat patients like drug seekers. read more

Went to McClean pharmacy and paid $250 for a rapid Covid test, which supposedly was to give me results back in 24 hours. Not only did they not get back to me - it's been 3 days now - I called to complain and they 'said' they'd call me back and let me know what they could do after the pharmacy manager reviewed it, but again, no follow through and no communication. Just poor customer service all around. read more

best pharmacy in McLean. Friendly folks. Rarely a line. Quick service and they take apple pay too. They have an assortment of odds and ends for sick and well people. Mostly I go here because​ they are nice as compared to the harried staff at CVS and Giant. I think their prices are a few dollars more but my time is valuable and a visit to either CVS or Giant typically takes an hour. ymmv. I like the people. read more

McLean Pharmacy offers direct and easy contact with pharmacists, ease of placing special orders, getting vaccines, a compounding pharmacy, and no long wait lines -- all reasons why one chooses to go to an independent pharmacy rather than a large retail-chain pharmacy. All the staff are professional, friendly, and helpful, but Tiffany (one of the pharmacists) stands out as being especially helpful. She gladly shares her knowledge, expertise, and experience to advise, answer questions, and truly help the customer. read more

Ariel was such a great help with my mom measuring her for the right compression stockings

You typically go into a pharmacy to pick up a prescription or OTC and leave. You typically never go for advice, guidance, let alone find solution options that you simply cannot find elsewhere. Welcome to the alternative at McLean Pharmacy. I am a client with no affiliation to this store or its staff as full disclosure. I do however take ownership of my own health and not simply rely upon a dr order. Therefore I ask pertinent questions. McLean Pharmacy staff are so professional and willing to help understand what I need. This motivates me to come back and give feedback on what has worked vs not. They are simply amazing to work with!! Thank you so much. Michael Amir. read more

This pharmacy made an unforgivable mistake by providing the incorrect dosage information that would have caused the patient to overdose on antibiotics had I not called the doctor back to reconfirm the dosage. The prescription called for 0.5ml once every 24 hours yet the pharmacist put 5ml once every 12 hours on the medicine's label. This is beyond disturbing. And since the pharmacy is closed on Sunday, there's no way for me to ask them what's the correct dosage. I am putting this review up as a warning to everyone picking up medicine from this pharmacy to double-check with your doctor the correct dosage and don't just rely on the pharmacist's label. Update: (1) The pharmacist admitted that she filled the prescription as once every 12 hours and claimed that the doctor told her so. However, I have the actual prescription which clearly states once every 24 hours. The prescription was never changed. It is absolutely inexcusable for a pharmacist to not implement a system where such mistakes and miscommunication do not occur. If I had followed the pharmacy's erroneous label, the patient would have been overdosed. (2) The thickness claim is invalid. Another compounding pharmacy is able to fill the prescription as was prescribed by decreasing the thickening agent. The patient has been able to ingest the correct amount as was prescribed by the doctor. (3) I never received the correct medication from your pharmacy because have lost my trust so claiming I received it is a false statement. (4) Trying to cover up your mistakes and negligence by blatantly making false claims is also inexcusable. I have been in contact with the office of the prescribing doctor and at no point was the prescription changed. The fact that McLean pharmacist was not able to make the medicine as prescribed is not the mistake. The mistake is to not inform the customer of deviating from the prescription, thinking that it is reasonable to give a cat 5 syringe full of 5ml liquid each dose every 12 hours. The mistake is to not follow an error-proof process of confirming the prescription and not only sell me double the amount of the antibiotic but also cause me to almost overdose the patient. I strongly urge your pharmacy to implement a safer process of filling all your customers' prescription before someone suffers an accidental overdose due to negligence. read more

I went to the pharmacy to pick some items up and noticed they had hand sanitizer. I got a bottle and once I got home I saw the price was $17! Shameful- price gouging during a state of emergency. Not only is it shameful... it's also illegal read more

McLean Pharmacy - $17.00 hand sanitizer - Drugstores Near Me - McLean, Virginia

Whatever you do don't come here for a PCR covid test. They market them as "$45 with insurance" but fail to mention the lab charges $125 out of pocket per person: a whopping $500 per family! Further the process to get results is extremely cumbersome and requires each person to set up an account with the lab. I also had to go through a stressful and ridiculous amount of paperwork in order to get my kids'-who are minors-results the day before we left the country. Go somewhere else!! read more

The owner and Pharmacist, Janice, has fused the rich heritage of apothecaries and cutting edge science with creature comforts for the body and soul and created a Wellness Mecca. The wide range of services and products includes: traditional prescriptions, hard to find prescriptions and Janice is one of the few pharmacists that can create compound pharmaceuticals for your pets. A vast selection of non-prescription remedies and health supplies were judiciously selected to represent the best elements in all approaches to wellness: herbal and homeopathic remedies, diabetic supplies, nutritional supplements, all natural health and beauty/ personal care products, and the store carries my favorite brand name products too. Roe and Steven are part of the customer-centric staff. They greet me by name, remember my regular purchases, and are eager to help. They are not only schooled in customer service but they are knowledgeable about every item on their shelves; Steven once taught me about "Chakra" and the healing elements of Crystals! Lastly, their prices are significantly lower than the chains. My dermatologist suggested I buy a face wash named "Pan Oxyl." The first bottle I special ordered from Giant took a week. During one of my visits to MP I found decorative pill boxes that lit up when opened; I was picking out a few for gifts when I saw that Pan Oxyl was stocked and much less expensive than Giant. I have never been told: "It's not ready yet" or come to collect my script only to hear "We don't have that in stock." I am treated kindly, their selection is extraordinary, and I save money. Visiting McLean Pharmacy is a pleasure. read more

This is an excellent non-chain pharmacy. Everyone in the store is helpful and pleasant. However, the main reason I like them is because they can order hard to find medications and have them in stock the next day. I began taking a new medicine in 2014. When I went to the chain pharmacies, none of them had it and they would not even order it for me. I was given all sorts of excuses by the large chain pharmacies--'That is a med that is not prescribed much'; 'no profit margin to us in ordering it for you', and my all time favorite 'the store manager would have to approve the order' HUH? Who is in charge of the pharmacy--the store manager or the head pharmacist? After getting these responses from the chains, I saw McLean Pharmacy while driving thru McLean. I stopped in, told the pharmacist the problems I had been having and she told me they could order it for me and it would be there the next day. Additionally they had another hard to find med IN STOCK! They have been filling my prescription ever since. I always call a week in advance of when I need the medicine filled and they have it in stock and can fill the prescription in 5 to 10 minutes, If you are into alternative medicine they have a whole area of the store with herbal and alternative items. I highly recomnend this pharmacy! read more

The staff were very rude. I went with my mother to pick up her medication and they did not act friendly to their customers.

After trying four different big chain pharmacies, I finally walked into McLean Pharmacy. Boy, am I glad I did! Not only did they have the medication I needed, but Dana (pharmacist Rock Star!) was able pull up my prescription insurance card AND found me coupon! I would highly recommend McLean Pharmacy not only to fill any prescriptions you may have, but for any needs. The entire store was immaculately clean, well stocked and employees friendly and eager to assist. read more

This a comfy store with a huge variety of items to choose from. The staff is very friendly and responsive. A sophisticated store that is conveniently located in the heart of McLean. Try it!!! read more

Honestly the best pharmacy I've ever been to. Staff is attentive, efficient, and knowledgeable. On average, it takes me less than 10 minutes to fill an RX. read more

I intentionally called ahead to ask that an item be set aside for me to pick up later that day. I was assured the staff would do so. When I showed up to the store at the time we had agreed upon, they indicated they had sold the item to someone else. I was incredibly disappointed in the customer service. read more

I cannot say enough great things about this pharmacy! The entire staff is so knowledgeable about the products in the store and how to administer them. They have special ordered items for us, which arrived the very next day, at no upcharge. They have talked me out of buying items I thought I needed....or showed me a better product at a lower price. read more

Have been coming here now for several years. It's always immaculate, well-stocked with quite a number of hard-to-find speciality items that may have to be ordered somewhere else, and the staff is super helpful, fast and efficient. Even a compound that another local (compounding) pharmacy would have taken over a week to fill was ready in less than two days, and for a lower price. They're the best!!! read more

This is the best pharmacy in the area, by far. Dr. Melody is so knowledgeable and she takes the time to understand the needs of her customers and suggest the right medicines and supplements. She and the other pharmacist Janice follow up and stay involved to ensure the best outcomes. They also offer micronutrient testing and other services that you will never find at a typical retail pharmacy. If I could give six stars, I would without hesitation. read more

My husband and I are so happy that we made the switch to McLean Pharmacy! The service there is wonderful and filling prescriptions is no longer a hassle thanks to Dana, the pharmacist there. If something isn't working right with insurance, she does whatever she can to solve the problem and updates you so that you know the status of your prescription. Wesley, who works there, always offers to lend a helpful hand. Going to McLean Pharmacy is a refreshing change from CVS! read more

Not your typical phamacy! They have many natural and organic options. The owner combines functional and integrative medicine with knowledge and personable service. If they don't have something, they will order for you. Love that they even deliver. If you are looking for that non retail feel of a phamacy that cares, look no further! read more

Great pharmacy! Excellent customer service. More than once the staff has ordered hard to find supplements for me.

A little while ago in the dead of the winter, our little Sophia was diagnosed with early stages of the flu. The doctor prescribed Tamiflu in its liquid form to keep the virus from spreading. We could not fill the prescription in any of the area pharmacies - they were all sold out. That's when McLean Pharmacy staff came to the rescue. Not only did they have it in stock, but they also stayed a little past their closing time to ensure that I get there the same night to pick it up - as time was of the essence. Sophia managed to fight off the early stages of the virus thanks to the readiness and willingness of this pharmacy and the people that work there. Kudos to McLean Pharmacy! You have a customer for life! read more

They are just the absolute best!! I'm so happy that I was able to find them. They rarely have a line and they have amazing other apothecary. It's a terrible shame that these amazing store were bought up by chains. Shop right, shop local! read more

We have used McLean Pharmacy since it opened a few years ago. What a relief from the long lines and indifferent service at the big pharmacies! We get personal care and good advice on everything, including supplements and overall health. Janice, the owner and principal pharmacist of McLean Pharmacy, is a lovely person who cares about people. We have found all the pharmacists at McLean Pharmacy to be highly dependable and willing to go the extra mile in calling doctors to clarify or get prescriptions. Wesley, the nutritionist, can be counted on to share helpful hints on how best to optimize one's health. We love McLean Pharmacy! read more

We started using the McLean Pharmacy last year. We were tired of the long lines and indifferent service at CVS. The service is excellent at MP. The only down side is that MP does not have the weekend and late evening hours of the large chains. read more

We shifted to the McLean Pharmacy shortly after it opened. Excellent service, professional staff who are stand ready to pitch in when you have a real need for a medication. Flu shots available. They carry many hard to find remedies. In same open Mall as Marsala restaurant and a great toy store. Highly recommended. Pay them a visit and see for yourself. read more

I recently went to this pharmacy and I loved it! The pharmacist was so friendly and went out of her way to give me consultation about side effects and answer all of my questions. I will never go back to CVS again! I'm so happy to have a local pharmacy in the area! read more

McLean Pharmacy, is now open in McLean!! All your healthcare needs - great service - free delivery!!! Check it out!

I am extremely please with McLean Pharmacy. I take several herbal supplements that are only available from physicians or pharmacists. My physician stopped carrying the product for a while and now they have it irregularly, which does not work for me. McLean Pharmacy advertises herbal products so I thought they might be able to order it for me. They carried the brand but not the specific products I wanted. They immediately offered to order the products so I took them up on the offer. I've been buying the products from them ever since. I had another supplement that was very difficult to find but they found it and I now buy that from them as well. I also discovered that they compound medications, and as another reviewer noted, they will compound medications for pets. The staff are extremely pleasant and helpful. I highly recommend them and would give them 6 stars if that was an option. read more