They. Lock. Up. Everything…read more "Can I get you something?" No. I'll just order it all in Amazon I guess. I don't have time for you to treat me like a shoplifter for every item.

Absolutely the worst store ever. One shorter male manager offered me help in photo, at the time I…read morewas ok and wasn't having difficulty, but as soon as he left the store went down hill and got extremely busy. It was so bad in customer service that one woman started yelling out loud "please can somebody help me in beauty! That person was completely frustrated just like I was . Then a very tall person started to yell at her to stop it I think it was the shift manger in an olive green top. . It was yelling pretty aggressive and loud the way they yelled at the woman needing help. I was in photo and couldn't believe this I could hear it in photo dept. Then a lady in black with her head covered and the tall person manager talked trash about the woman asking for help by cursing about that woman asking for help in front of customers like me. How terrible. Calling her an fxxxxing bxtch and spoke bad about her. It took forever to get help in this store for anybody from anybody. I went up to the cash registers multiple times asking for somebody to be called out for help. The female worker in black came to help me get unstuck off a screen quickly, but soon was stuck again and waited and waited. I went up to registers and young man worker in red said said we can't help you right now , just wait for the manager to get off break. When I asked how long breaks are they said like 40 minutes. Not the right time to take a break when chaos is occuring in store. The 2 people at registers they only helped customers in line at registers first. When no more in line the girl in black went to help other customers before me even though I had been waiting long before those customers. The lady in black said sorry I forgot about you. Not lying they can look at the in store video , I'm sure if they want this all validated. Hopefully to give in all in house customer service training, and to hire more employees. I started to ask help from pharmacy due to frustration, my photos were stuck and not coming through the machines from the "done in seconds" dispensers. I needed my pictures done for an event, and I was waiting and waiting for help. I was hoping maybe somebody there could help, call to a manager. People waiting long lines. 2 registers open , when one manager had left and another on break at high customer busy time, which meant the store rest of the store goes without help . They really need help and hire competent people here. Announcements over loud speaker asking for help in different departments. You heard overhead announcements for customers needing help in this rapt and that dept. I heard there was Waiting for beauty dept, then waiting for hair products/ deodorants . The products are behind glass and locks so you have to wait from an employee to open cabinets to get items. The curly haired light eyed male when asked questions for help in photo just said." Honestly just get off that kiosk and use another machine", when I had already chosen images to print and struggled one hour with connections and my images were stuck . I chose in the kiosk to make my order to be done in seconds , which was not true. I stood around for 35-45 minutes to speak to a manager, while they were on break about bad pictures and it taking so long to print, so my pricing should be discounted for my time because my prints did not come out in seconds as advertised. The worker lady in black said , well you didn't get it done in seconds because other orders were before yours, and I didn't push the button for the your order. I said to her so don't advertise done in seconds then, and charge additional for that service if you cannot follow through. She said I can't do nothing you need to wait for the manager. Then no joke then the ambulance came for an elderly person in the front of the store, someone at least brought him a chair to sit in . This place was so chaotic. This place is a complete zoo! Absolutely can get no help here quickly unless you wait for management who is the only person can do anything here for any issues. The management to their credit gave me my order free, after I complained so they did make it right, but I did have to about it , and I need to warn you ,if printing photos you will not get help, right away, nor will you get anywhere else in the store without waiting 15 mins or more. Seconds really turned into almost 2 hours. This happened from about , 5:45-7:30.

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

Very bad customer service , I was dropping a box off for fedex and one of the workers accepted it…read morebut not the manager or someone trying to look like it her name was jaline or something like that . This is a fedex drop location I looked up the specs of drop off and it was well under it . No wonder this location has low ratings overall . Have better leading roles for customer satisfaction and not just for your inconveniences at the location .

Reem is responsive, kind, knowledgeable, and patient…read more Qualities a pharmacist should have. It's such a stressful and challenging job. Reem is a great pharmacist. I appreciate all the past and present pharmacists and technicians at CVS Solano Ave. Thank You.

Absolutely one of the worst CVS locations for customer service!…read more I asked for some help locating an item and the guy here, I think the manager, acted like he was doing me a big favor, providing any inkling of customer service. He literally told me as I was asking a question about an items location, to, stop talking, seriously? They have a lot of work here to do in terms of customer service training. J think this was the manager too...

What a FANTASTIC STORE !!! Convenient Location, Pharmacy,…read morePassport Fotos , & Snacks !!! Ez - Parking and open till 10 p.m. Passport Fotos too !!! Red Bull, Starbucks Mocha Latte !!! Laundry Detergent / Supplies. Please Patronize this Lovely Spot !!! We don't wanna lose them like we did several Walgreens in S.F. Same Shopping Mall as R.E.I. and Chipotle Eatery tmk. Bang Across from Dollar Tree & Whole Foods Market , Gilman & San Pablo Streets in Berkeley. Sadly Pharmacy closes @ 6 p.m. with the One in El Cerrito closing @ 10 p.m.or maybe 9 S.P. Ave @ Cutting Blvd. !!!!

Ive been on the phone for 27 minutes waiting to speak to a pharmacist. Recording said 2 people…read moreahead of me. Then phone started ringing, then I got a recording saying they were experiencing difficulty and "please call back at a later time.", I"ll be moving my prescriptions.

I hurried to pharmacy while they were closing. Their gate was half shut, but they were able to help…read moreme. Was surprise! The store is clean & "lived in" at the same time. The employees seem relaxed.

This pharmacy has caused lapses in my medication four times this year alone. They will call me and…read moretell me the script is ready, and then restock it the next day. I have gotten so many conflicting messages from them I have complained. When I do so, the pharmacist gets defensive and refuses to take responsibility. I am actively looking for an alternative.

We stopped by this CVS location to pick up some photo prints after lunch. They have a pretty good…read moresized parking lot, but the spaces are a bit cramped for when you're pulling out. Especially if there is someone behind you that parked with their rear sticking too far out. We also noticed that despite the large lot size, the parking lot was nearly at capacity even though there did not appear to be very many customers inside the store. This leads us to believe that some people are using their lot while shopping/running errands nearby. We didn't check out much of the store since we were only here for some photo orders. But the cashier was pretty friendly, and we were able to get our orders and leave in fairly good time.

For the area the parking lot is huge. I can't believe there is so much parking. We only noticed…read morethis as we walked from our car we parked on the side street. Next time we need to go to CVS we'll park in their lot. After dinner at Sauls we were going to stop by Safeway to get some toilet paper, but that was all the way on the other side of a busy street and addition the street only turns right not left so get to the other side of the street where Safeway is located. My husband suggested we go to CVS which was actually next to where I was standing. I had no idea there was a CVS there as there was no signage on the side of the building. To my relief my husband was correct and I was standing next to CVS. We walked around the corner and there it was, with a big sign in front and there huge parking lot. We were already parked from going out to dinner on the side street so we didn't need there parking lot. The store is pretty big. Soon as we entered I asked the gal behind the front counter which aisle the toilet paper was at and she said aisle 19 and she was correct. She pointed me in the correct direction and I quickly made may way there. There were lots of choices. Some on sale, which looked like a good deal, then we found a pack that you got a discount for being a member and it was a dollar less then the one that was on sale so we got that one. We noted the price just in case our phone number didn't work and we wouldn't get the deal. We were blessed that our phone number worked and we got the deal. For $5.99 we got a 4 pack of double rolls. We didn't need a bigger pack as we shop at Costco at home and just needed some to tie us over as we were visiting family and didn't want to use all of there toilet paper. I'd come back here if I needed a drug store and I was in the area. The staff were helpful and the store was well organized and clean and they have a huge parking lot.

Was coming here after Kaiser disappointed me. And was told they were gone. I didn't believe my…read morehubs, but they are gone. A lot of Places in this strip mall are gone. Foods co has a lease sign on the door.

I had just went to the Walgreens one last time here in Richmond, California today on February 10,…read more2025 and the store had just closed. Last month in January 2025, I noticed that a lot of items at that store were not on the shelves and some items were still there on the shelves as I could not find a Speed Stick deodorant at that Walgreens at that time and I had to go to the next nearest store Foodsco to buy a Speed Stick deodorant locked inside the case.

This place is closed! Don't go here because it does not exist. I'm sure it was lovely while it…read morelasted :(

I used to come.here.all the time with my grandparents. They always get thor.medicine here. This…read moreplace sells candy and other medicines also. Small place. takes about 15-30 mins for the prescription depending on the customers. I used to just come.with my grandparents to buy candyyz lol!!! This place is close by, in the corner of a residential area. Across from a park, church, school and the richmond public library.

Waited awhile in line to pick up a prescription. They told me it'll be 30 minutes. I killed time…read morein the store until then. Waited another while in line, then was told by the tech to wait longer. After another at least 20 minutes, they told me to come back in an hour. I came back a few hours later after receiving a text that my prescription was ready, only for them to tell me in person that they can't refill it and to come back in a few days. When I came back days later, they told me to come back in an hour. Then they texted me that they're out of stock. They wasted at least 2 hours and multiple trips of my time just to not get me my medication. Please never come here unless you enjoy having your time wasted and have nothing else to do and nowhere else to be.

I just changed my pharmacy. This place is terrible. The line was about 7 people deep with only…read moreone person at the register. Noone, seemed to have their prescriptions ready which created frustration in the small space and people started fighting. It really didn't even feel safe there. I changed to Pinole and another private pharmacy even though the locations are less convenient. Happy to never go here again.