Needed 5mm pen needles for medication. Associate in the pharmacy rolled his eyes at me and told me…read moreI needed a prescription. I walked out and ordered them off Amazon, they arrive tomorrow.

Located in downtown Bellevue, this CVS is hidden away in a corner of the Meyden apartment complex…read more(built in 2016), which provides it needed indoor car parking and ready supply of customers. Inside, it uses a simple rectangular one-story space to provide easy to navigate aisles. There were only a few items that were behind lock/key, allowing us to easily find, grab, and pay for our searched items without waiting for anybody.

Slow, inefficient, and rude, this is definitely the worst pharmacy I've ever been to…read more The first problem is mostly in optics. This pharmacy is open and exposed to the customers and some of the store, and as such you can really get a sense of how inefficient it is. There's often more than five people working here but many of them just seem to be standing around working on "something" while one or two max are actively helping customers. Maybe it's just that this particular pharmacy services more clients or something but compared to nearly every other place I've ever got my drugs from where there are like one or two people visibly working in the department, this one has like 3X the people but is three times slower. 90% of the time you're going to be waiting 10+ minutes to get helped. Everything takes forever. Once you finally get up the counter, despite you having a notice that your prescription is ready for pickup you're occasionally going to have wait an additional 15-30 minutes because apparently it won't be after all. And then there's the attitude of some of the people working there. On three separate occasions I've heard people working there been audible combative with customers on the phone or to the in person patrons, all in earshot of everyone in line. A few days ago an old guy was complaining quite reasonably in the general spirit of what I've described above and some guy in the desk behind the counter very loudly scolded him: "We are facing numerous organizational and personnel challenges right now and your attitude isn't helping. I've had six people quit on me recently." This guy should be fired NOW because if he's going to work in customer service he needs to grow up immediately.

Latest update: I am unable to make a message to the business. I want to take this feedback further,…read moreas the cashier pressed the button "I decline for the pharmacist to give a consultation" so I know what I'm taking and how to take it, but then I said I DID want it since I had to take the pill 4 times a day. She said "go to the window" "PHARMACIST CONSULTATION" 5 minutes later no consultation. They need new management. I completely understand how busy healthcare workers are, but I've never seen a Bartell's this busy. Skip this Bartells. I have never seen a line bigger than this pharmacy. I needed a prescription and I waited 1 hour in line which is ridiculous but I wasn't sure if that's just how it is in Bellevue?? Update: after I waited an hour from 12-1pm I came back at 5pm to pick up my medicine and I don't want to do the prepay bc I want to pay in cash so I have to wait an hour more. I'm supposed to take this medicine 4 times a day and have missed doses just waiting in this line. Simply absurd. How can they be this understaffed, and why haven't they opened more knowing the influx of people who come here since there are so many high rise apartments and offices nearby?

Thank goodness for Walgreens. We had forgotten a towel for…read morethe scuba diving class at the pool a few blocks away. Thankfully this listing was easy to get in and out of, since I don't know the area. The best part...they had Avengers towels....or Mickey Mouse, so my 20yr old got to support an Avengers towel for his class. Oh...and it was only $5...what a deal! Employees were friendly, store was clean, and we were able to get to the pool without anyone even knowing we had detoured because we were so fast!

This is the second call of the day! The last call I waited over an hr. Only to have the person rush…read moreme and told me not to expect a call back the next day because they will be busy. I called back tonight after finding out more information from my health insurance. I waited an hr until they closed only to have them not answer and they closed so I just hung up the phone. This is horrible customer service!

I like that this pharmacy is open until 6pm on days that they're open. I do not like that they are…read moreclosed on the weekends. This is not a full-sized retail location so the most you can pick up in addition to your prescription(s) are some snacks and greeting cards.

- I don't like Walgreens in general, but this place is ok -…read more This location is inside of the overlake hospital, so there're many patients that get their meds here. However, I usually don't need to wait for a long time when I come here around 2-3pm when it's slow. There's a Starbucks next to it, so you can grab coffee/pastry while you wait for your med if it takes forever. I think the longest wait that I've had there was like 15 minutes, but it was killing me already... I don't understand why that happened when they emailed you about it's ready to be picked up... definitely not READY for sure.. oh well, it's ok when you compare to the other places.

- horrible service and high vaccine price -…read more We went to bartell drugs for our tdap vaccines. While it is covered 100% by my insurance, they charged us $30 and $40 copay, respectively. I called my insurance and bartell back and forth, and they kept saying it's not their responsibility. It's super annoying, so I had my insurance call bartell and they created a ticket to look into it. A couple days later, I called bartell and they told me it's just how much my insurance charges me for copay. It makes absolutely no sense because my insurance is telling me I don't have to pay anything. My insurance also told me they are double charging if the insurance is paying for the vaccine and I need to pay for copay. I'm extremely uncomfortable because bartell doesn't even update and asks me to follow up with them. I have to pay them a visit tomorrow again. This is insane, why would a drug store scam me from vaccines when insurance is paying for it 100%.... I have never paid anything for vaccines in the United States because preventives should be covered 100%. Don't come here for your vaccines.. go to Walgreens or Walmart instead. [Update 04/15/25] The pharmacy manager called and told me that the vaccine costs $105, so they have to charge me or else they lose money. Guess what? The retail price of the vaccine is $84.99 and with Good Rx it's only $54.18. I'm not sure why they get the vaccine at a higher price or maybe they are actually trying to make money on vaccines, but I'm never gonna get any vaccines from this place again. It's also weird that they told my insurance company the copay is an administrative fee but told me otherwise. The pharmacy manager, duke, told me it's gonna be the same everywhere else. Guess what? My insurance told me that has never happened in the past. Unless my insurance is lying, I highly doubt Duke knows what she's talking about and she probably never checked other drug stores beforehand. It's insane how people just assume things and tell you the wrong information.. Be aware!

UPDATE: JULY 19, 2025:…read more This is mainly a shout out to their friendly and helpful employee "Nolan," re: assisting me with their restroom. Therefore I'm bumping up my rating of this store from three stars to four stars. When I told him the place is starting to look like stores in Soviet Russia, he informed me that their holding company, Rite Aid, is going out of business. Therefore this location is not receiving any more merchandise deliveries until August 25. On that day, CVS will be moving in to set up shop at their Crossroads location. So if CVS Incorporated is reading this, give Nolan a raise!

Staff are busy but are kind and helpful when they can get to you. I've never waited more than 10…read moremin in line.

too many boxes blocking all aisles cannot find anything…read more turn off !! turn off to customers!!

My first job out of high school was at a Rite Aid (Rossmoor location wha wha), and the facing job…read morein this pharmacy section was a serious hot mess, everything looked out of place and askew. I asked the Pharmacist where the finger splints were and she didn't know and told me to ask an associate. In my day our Pharmacist would come out and walk you to the section you needed help with, hand you the item, and ask if you had any questions. I don't know if RA has really changed that much, but there will be no smile awards for you my unhelpful Pharmacist friend. We ended up finally finding a finger split at a Bartells, which also had tape and finger sleeves. So yeah, from now on that's where the honey and I are going to go for last minute medical items, sorry Rite Aid.

The pharmacists and staff are very friendly and helpful. They go out of their way to try and get…read moreyour rx filled when you need it. The employees up front where you come in don't seem to be trained enough a lot of times. Stock is low, evidently due to the bankruptcy filing. The pharmacy staff makes up for it quite a lot, and keeps you coming back.

I stopped by the store today to pick up some skincare I ordered through their app. It was my first…read moretime using the in‑app order and store pickup option, and honestly, it couldn't have been easier. I walked into customer service and my package was already waiting for me. Plenty of parking, no checkout lines, super quick and convenient -- definitely using this option again.

I feel so bad for the staff at the pharmacy. They are always understaffed and we are stuck waiting…read moreforever. They always get the job done but damn it's a long wait. For 2 prescriptions this week I had to wait 3 hours for them to be filled and 45 minutes in line just to get them. I feel so sorry for the very kind old pharm tech who is always moving and helping. He truly runs this place.

The only reason why I am giving Rite Aid is a 4/5 stars, is because every time I go into Rite Aid,…read moreit seems like the shelves are looking more bare, each time. Although I see this, I also have to add, that the workers are still pleasant, friendly and willing to help me find what I need if I cannot find it.

The shopping was a great experience. The service was good. There are plenty of free parking.read more