Sergey went above and beyond. He got me in same day and replaced my windshield, even put on my new…read morewiper blades that I brought in. The cost was $150 less than the quote from safelite and his lounge area is much nicer. This is a family business and you can tell by how well they work together. They don't have many yelp reviews but they have 463 reviews on google so I think they've been doing this awhile

4.4/5 stars - I had a windshield replaced on my Honda CRV. The job was done very well and staff…read moremembers were professional, couteous, and friendly. The waiting room was clean and comfortable. The Wi-Fi was quite spotty/intermittent and the job took 2.5 hours instead of 2 hours. I would recommend NW Auto Glass highly - just don't expect good internet and allow extra time in your schedule in case the work requires a bit more time than anticipated. The communication online related to Q's and A's and making an appointment was excellent. Thanks, Sergey and crew!!

ASAP came highly recommended by a window tint installer I know, so I scheduled an appointment in…read moreMay of 2024. Evan had an opening the next day. I received an appointment notification via text & email. ASAP is able to use your insurance, or you're able to pay out-of-pocket. I had a "double chip," which was clear because there were 2 points that were webbing out. Evan explained the POSSIBILITY of the repair going bad, and the need to repair both parts of the chip, and the slightly higher price. I gave the go-ahead, and Evan had my window repaired in no time. I'll be using ASAP for all of my auto window repairs.

From the owner: ASAP Autoglass specializes in fast, professional windshield replacement in Spokane and surrounding…read moreareas. We provide full-service mobile auto glass replacement, bringing expert technicians directly to your home, work, or job site—saving you time and hassle. Whether you drive a car, SUV, truck, semi, RV, or even heavy equipment, we’ve got you covered. Our services include windshield replacement, door glass, vent glass, quarter glass, back glass, and complete ADAS recalibration to keep your vehicle’s safety systems functioning correctly. We proudly serve all of Spokane, Spokane Valley, Liberty Lake, Mead, Airway Heights, and nearby communities. Every installation is backed by a lifetime warranty, and we use only top-quality glass and materials. With over 100 five-star reviews and a strong reputation among commercial fleet accounts and individual drivers alike, ASAP Autoglass is the trusted local name in auto glass. If you're looking for same-day windshield replacement in Spokane, with honest service and expert care, contact us today. We work with all major insurance providers and make the process easy from start to finish.

They installed a patio slider for me, smeared caulking all over the place. Use drywall screws to…read moreattach the slider and quarter rounds around the slider instead of using trim pieces. My slider is equipped for a lock for for the slider window screen but wasn't attached. It almost looks like they used a cheaper slider screen instead of the original one that it came with.

I needed to replace all of my old windows before getting my new siding installed. I searched the…read morebig box stores and various internet sites when I came across Empire Glass. They custom made all of my new windows exactly the way I wanted them at a price very comparable to the big box stores off the shelf prices. My installer will be putting the them in a couple of weeks though he brought them today. They are beautiful, low-e and argon filled. Excellent customer service, reasonable prices and you can have your windows, your way. Who could ask for more?

We are repeat customers for this business as the employees we have worked with have listened to our…read moreconcerns and kept us in the loop as work progressed. I am particularly impressed by Kenny (the manager) and his employee Stacey as they put in the personal time needed to make a very stressful time easier to navigate as our car needs were resolved.

My car was rear ended this past year, I took it to Gerber to get fixed , It was done in a timely…read moremanner, When I got it back I noticed swirl marks that they saud they coud take care of. When I got it back the final time I saw three large scratches and one that you could tell came from a rotary tool. They told me they would call me to see what could be done. I have not heard from them and it has been well over 2 months. Next time ill use my own repair shop.

The manager Brandon and his associates Chad try to rip me off and overcharge customers. I went in…read morefor an oil change, and they asked if I wanted the cabin air filter changed. I said no. The employee then said, "Well, it's free." My boyfriend and I looked at each other and agreed if it's free, why not? After we left, we noticed a $52.99 charge for the cabin filter. We turned around and came back within three minutes to ask why we were charged. We requested a refund and our old filter back. The manager refused to give us a refund and also refused to return the old filter, claiming it was already thrown away. On top of that, I also purchased a fuel cleaner. The staff was so disorganized they almost sent us off without charging us and without even putting the fuel cleaner in the vehicle. I had to remind them to do it. The whole situation felt intentional and dishonest. If it was truly free, it wouldn't have been charged. This was misleading and unacceptable. I would not recommend this place.

This is the worst oil change experience i have ever had. I was guided into the stall and when they…read morewere getting all my personal information they took off my oil filter and emptied my oil. In the mean time I saw the pricing which is about double of most places in town i saw a service for $77 dollars which was high but i was already there and the other oil change places i had went to had a long wait. This place was empty on a Saturday, every other place i went to had a 30 minute to 2 hour wait. I told them i wanted the $77 service and they told me the only service they could offer me was $126 because i have a high milage vehicle and I have to have the "high milage oil". I said I dont want to pay that, close my hood and ill leave. The problem was that they already drained my oil and removed my oil filter and i didnt have any choice in the matter. A young girl told me i should have looked online to get the pricing before I came there and guess what? ( there is no pricing online!!!!!!!!!!! ) I was told that 3 different times. This is the highest price rudest oil change I have ever had and not only would i not recommend going here it is literally the highest price in town for an oil change. No wonder this place was empty on a Saturday when every other place had a long wait! This is a terrible business period!

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

I tried giving them the benefit of the doubt after an inicial good impression. Believe the reviews…read more Customer service is very forced and feels bare minimum if that at all. When getting quoted for a job they did not come look at the car and the new part I wanted to install so I either thought they were confident they know what they're doing/talking about, but no. They assumed it was a part different than discussed and didn't realize it would require more work than replacing the original part. They then asked for more time mid job and an increase in the job's cost (from what I originally agrred and signed for. I returned at a later date to ask how much it would be to finish and they said since the bumper has to come off, it would take around 2 hours of labor, so the cost would be $300. The original tech had told me he had everything routed for me to finish wiring "without" taking the bumper off. So either it takes them a ridiculous amount of time to take a bumper off I could do in much less than an hour, or they're lying about things and can't keep their stories straight. No wonder I've walked in while they argued on the phone with someone.

Easy Peezy Thank you…read more I love my new stereo system in my 1999 Toyota Tacoma My truck drives faster now !

Stereo upgrade: Posted yesterday that a person should ask…read moremore questions before settling on what the salesman points out to you. I was disgruntled and my post ended with ... a $3,000 upgrade should have enhanced my experience, rather than hold me hostage... Just wanted to add, that I gotta admit, My stereo sounded pretty damn good on the way home from work tonight.

I had repairs don on my car. While there they did the repairs and charged me a lot of money…read more However, when the van came out with new problems. I asked them to verify that they would be covered before I needed to drive down. I asked to be transferred to the appropriate people to talk to, but instead was promised a call back which never came. This process happened 2 days in a row. Not wanting to waste my time driving to Lithia if they can not even call back on one of their mistakes. I am afraid if I bring it in to Lithia Chrysler Dodge Ram FIAT of Spokane they would hit me with another huge bill for a problem they created. Way too expensive and if you have an issue with their service they do not call back despite multiple attempts to communicate with them.

Is there a way to give negative stars?…read more 1 PM oil change appointment. Advisor asks if I want a recall repaired while I'm here. I say OK, but I'm stuck here waiting. An hour and a half later I ask what's going on, he says they have to take the front seats out for the recall. He should have mentioned that, I would have rescheduled. I'm now entering hour 3 with no end in sight. What a waste of life. He didn't mention the time it would take due to the commission he makes off of the repair. I have actually bought a few cars here in the past. At least I know I will never, ever, have to come back here for any reason ever, so there's that. Terrible business practice, but a great way to eliminate future business. I will not return.

Great Company to work with ! Always a great experience!! They are always looking to help you out…read morewith anything you need for Automotive, Commercial, Residential!

Very satisfied with the experience. They tinted 4 small windows in my home, and they look great…read moreand are keeping the sun from fading our furniture.