We are repeat customers for this business as the employees we have worked with have listened to our concerns and kept us in the loop as work progressed. I am particularly impressed by Kenny (the manager) and his employee Stacey as they put in the personal time needed to make a very stressful time easier to navigate as our car needs were resolved. read more

My car was rear ended this past year, I took it to Gerber to get fixed , It was done in a timely manner, When I got it back I noticed swirl marks that they saud they coud take care of. When I got it back the final time I saw three large scratches and one that you could tell came from a rotary tool. They told me they would call me to see what could be done. I have not heard from them and it has been well over 2 months. Next time ill use my own repair shop. read more

I've used Gerber a few times and always had a good experience. Today I went to visit my probably-totaled car after a scary accident. Patty (I believe that is her name) was so kind, funny, and helpful. She even helped me get things out of my car as I am recovering from injuries from my accident. Give her a raise! read more

My wife had an accident and told parts were scarce for the prius, but once they got us in it took just a week and finished ahead of schedule! read more

Went to Gerber, as recommended by in my insurance company, for a rock chip repair. Completed their online estimate tool, then attempted to call them multiple times, no answer. Finally got through to someone about 3 weeks later, when they insisted I bring my vehicle in to get more pics of the damage. Made an appt for the next day at 4:45pm, which I double checked was not too late to stop by (they close at 5). When I walked into the office, a blonde lady at the front desk didn't acknowledge me until I said hello and told her I was there for an estimate. She looked at me like I was crazy, then a woman at a desk further back told her I was there for pictures. After that, the blonde lady says "4:50 for an estimate?" under her breath. Made me feel extremely uncomfortable. Sorry to have made you miss happy hour. Wtf. Then, the other woman took me outside where she inspected my vehicle. She brought a man out for his opinion and his solution was for me to paint my rock chip with nail polish. Nail polish?!? He was a nice enough guy, but I never imagined I would visit a collision repair shop and be advised to paint my vehicle with nail polish. Is this their standard practice?? What kind of business is this? All in all, this place will not be getting my business, ever. read more

Kris was awesome! Made everything super easy and fast! The work is clean and sharp! Thanks Gerber! The front office manager was efficient and helpful. They coordinated rental car and return of the car! If you want super quick and quality work bring your rig here! read more

Gerber, is amazing. I just decided. I hope I don't get into an accident again anytime soon, but if I do - Gerber is now my place. I know enough to know that this is a good company with good standards and great people. I've only really been in one other fender-bender in my life and my experience with Gerber Collision was completely different from that - in a very positive way. Gerber got me in, literally, the Monday after my call [Friday]. By the end of the day, the same day of repair, my bumper was repaired, and my car shining again like nothing had ever happened at all. Again... Excellent staff. So kind! Funny, too. A pleasure with whom to do business. Thank you, Gerber. My car looks beautiful! And I am grateful for your hard and obviously diligent work. I will recommend you in any future situation to friends that might need some work on their cars, as I would not my previous bodyshops past. You win, Gerber!! Keep up the great work. :) :) read more

Took my car there and they fixed it but put in the wrong headlights and haven't put my LEDs back in yet. It's 5 months later.

Terrific service! They completed the job on time and for the quoted price. Manager made us feel like we were in good hands. Attention to detail was great. I'm really discerning when it comes to repair and paint. I have to say, they were pickier than I was! Thanks for a super job. read more

I am so amazed with the service at Gerber! The communication regarding the progress of my vehicle was impressive and a relief, as it saved me the time to have to call them to check the status. Not only did they fix the door that was damaged, they painted a pre-existing dent, cleaned the inside and buffed the outside. It is shiny and looks brand new! Thank you for a super job!! read more

I had just moved here and took my car here for a R front fender/bumper crunch. My work was scheduled but it sat there for a week before they even worked on it. Unbeknownst to them my alarm alerts everytime that car is touched. Parts should have been ordered the 3 weeks I had to wait to get it in there. When it was done (3 weeks folks) the hood was misaligned, and the door protectors under the handles were missing. They had pressure washed it so hard I found it stuck to the sun roof. They took some kind of wipes that smelled like grape to the interior. This is a brand new $65,000 car with 5,000 miles. No one wants to smell grape, the smell of leather has yet to return. I would take a cheap car, or commuter car here, nothing fancy though. read more

Insurance told me this is the shop that would be fixing my car. Went to pick it up and the hood was still misaligned. That took another day to fix. After that i could still see the door wasnt lined up either. Took it back a second time and started to get upset. Manager straight up told me its never gonna be perfect again. So now i have my car back and i noticed they put a dent in the door jam using there door alignment tool. Took it back a third time and told them im calling my insurance to find another shop. Now all of a sudden they are treating me like a valued customer. Double check your work if you car goes here. Would not recommend you take your car here if you want a repair done right. read more

If I could rate it any lower than one star I would. Three months for them to replace a bumper and gas tank on my suburban. Forgot to order parts , ordered wrong parts , ordered parts from across the country that were available at A-star locally , tried to charge me two and a half times my deductible twice! and now dealing with a short in the fuel pump circuit that was not present before they replaced the tank and switched out fuel pump. Found wire to the fuel pump were pinched during installation of tank. Would not send my worst enemy to this shop! read more

Gerber Collision & Glass Stink!! First of all STAY AWAY from this place if you can. I unfortunately got in a situation where I have to pay for the damage on my car out of pocket, without any insurance. I went to few places to get an estimate, made my decision, let Gerber work on my car after they told me that they can get the damage door removed and replaced for under $2k, or could be less if purchasing used parts. I dropped off the car on Tuesday and was told that it will be done by Saturday. I received a call on Thursday saying that they looked into it more and it will cost more than $5k to get my door fixed. I was SHOCKED and called them back on Friday, let them know that I'll be picking up my car that day, because I just can't afford to pay that much. They told me that I need to pay the additional charge around $160 plus tax for the labor that they spent on removing my damaged door and put it back on. I asked them to waive the labor cost because this wasn't mentioned and their estimation was jumping too much comparing to the agreed amount, but they won't. I wish they could have taken their time, thoroughly evaluated the damage to give me most accurate estimation. They told me they can fix it for $1800 than turn around and increased by almost 200% when my car was in their shop and the damaged part was taken out. I either have to go through with their service (more than $5k) or HAVE TO PAY just to get the car back. So basically I feel like I have to pay a fee just to get an estimation from them. I talked to other shops, they all told me that anyone can be able to thoroughly evaluate the damage on my vehicles and give the most accurate estimation without taking the door out. Maybe it doesn't work that way with Gerber... I hope you all found this helpful, do think twice before taking your car to Gerber. read more

I was in a car accident on 03/13. My car was sent to the Gerber location on E Francis per my insurances preferred list. The front desk woman was completely incompetent and told me that because "we've never done this before, I don't have any case number for you, just give me the keys and we'll call you." I never received a call back, which was fine as I called and I went back on 03/20 to clear out my personal belongings due to the car being processed as a total loss. Upon going to my car there it was apparent that all four doors were unlocked and my moon roof had been opened. I specifically locked the car after it was placed on the tow truck and it was pouring ran on the day of my accident so I certainly did not have my moon roof open. After cleaning out most of my belongings i noticed that there was a marijuana bag from a dispensary in the center console of my car. This was not mine and was not there when it was towed and I have no way of knowing if it was in my car when an inspector came out to look at the damages of the car. After asking the front desk woman and manager about it they only asked if I had kept the bag and could show them and I stated I had disposed of it with the rest of the trash in the car due to it be incriminating. I cleaned out most of my car popped open the hood to see if I could get my other battery out- realized I needed tools- shut it and returned the keys. I went back out on 03/24 to switch my battery and grab a CD out of the player I had forgotten. Upon coming to my car this time, my hood had been flattened out making it appear that there was less damage to the car then there was. My stereo system had been jimmied out of the dash but still hooked up. My lesser battery that was in my trunk had then been taken and placed in the car and my better battery had been taken. When I went in to ask the manager about the status of my car I was made to feel stupid and ridiculous. My brother asked about the hood and the battery, we were told the hood would not open without flattening and the battery was being charged. After I had gotten my keys to turn the car over to release my CD the car would not start due to the change of battery. An employee came out with my better battery claiming to have been charging it but that barely produced a start either. Once finally being able to take out the CD and get the battery I was in complete tears due to the mistreatment of my car and what felt like myself. My vehicle is still waiting for an additional adjuster to go out and look at the damages. At this time I am not sure what state my vehicle will be in or how negatively it will affect my insurance claim. This already stressful time was made even worse due to this Gerber location and the lack of professionalism. Had I known that my belongings would be riffled through and my car would be made into a hangout area where employees go to smoke weed I would have chosen a different facility. read more