They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Fantastic service, fair and transparent pricing, and service was completed as stated. Added bonus -…read moretheir little beagle in the lobby.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

If you want excellent results, great value and an honest person to work with, you will go to…read moreSpokane Dent Repair. My husband ran into a metal sign with his Dodge Ram truck. We had just switched insurance companies and didn't want to submit it. We found Ryan and he repaired it flawlessly in a short amount of time for a very good price. Also, his shop is VERY clean and orderly. We are so impressed with his quality of work and his ethics, we will always seek him out in the future if we need another repair. Nancy W.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

I was extremely impressed with service and quality of repairs at Craig's. Our Tesla was recently…read morehit in a parking lot so there was insurance to deal with, and the staff at Craig's were so thorough with their communication and follow through on all aspects of the repair. They were accurate about the time it would take to complete the job and made sure the car was restored back to its original condition. A few years ago our other car was hit in a parking lot (we must have bad luck) and the insurance company had us go to a different collision repair shop. The experience was completely different--from here on out we will be recommending Craig's to everyone we know.

Our vehicle was in an accident. They had the vehicle for about a month due to parts on back order…read more When we got it back it looked perfect. Had an unforeseen electrical issue a few months later. This ended up being related to the accident. K & M took care of it and we were reimbursed by them for the diagnostics that were done at an electrical shop. Great work, great service, have recommended to many!

I took my SUV here after my wife was in an accident. Took the car there to get a quote, two price…read moreoptions depending on how damaged the door was. It took less than a week for turn around, the paint looks amazing I forgot which side was damaged. Great body shop with nice employees.

Above expectations. I decimated my front bumper. A fair price, perfect work and even finished a…read moreday earlier than expected. They even cleaned and vacuumed the car which was a great surprise.

Send message out for estimate to replace front windshield…read more Quick response back, but way higher than 3 others contacted by $330.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Best body shop out there! I had a seizure while driving so totaled out my car. They took care of…read moreall insurance paperwork and when the insurance called me they mentioned they love working with Washington Auto collision. They made it easy to retrieve all my personal items from my vehicle several days after I recovered.

Mark and the Maaco crew gave new life to my old dawg of a truck! I'm very pleased with the work…read morethey did, and they way(s) they made it all affordable. They were also able to match the original paint, so we wouldn't have to do door jams and such.

I brought my old Toyota Hilux pickup in for removal of 34 years of dents and repainting. Maaco did…read morea fine job. It looks great and the cost was reasonable, less than I expected when I decided to have it done. The hood needed adjustment and I wasn't able to do that myself, had tried unsuccessfully to hire it done twice, but they totally fixed it in the process of the body work and painting. Much appreciated! It's great when people explain the process, don't try to sell you more than you need, do what they contract for and do it well. Maaco had been recommended by my mechanic and it certainly worked out well for me.