I know it may sound silly to be so attached to a 2010 Hyundai Elantra, but when Geico "totalled" out my car, Blue, because of a dent and scratch in the back door/quarter panel, I refused to give her up. I mean, she had less than 84k miles and I always intended to drive her til the wheels fall off. Geico had me take her to Caliber Collision, where they said it was $4.5k+ worth of damage. I opted to wait and find a small(er) biz neighborhood shop, which is how I ended up at A-Pro Auto Body. From the jump, Tom was friendly, easy to work with, and quoted me a much lower number (even after adding another unrelated repair), so I was happy to entrust them with fixing my girl. He didn't even give me a hard time when I had to pay them the 50% down in 20s (there is a fee for using a card for payment and I am trying to keep as much of that insurance payout as I can, y'know). He told me it would take about two weeks, and I was mentally prepared to wait longer, but they ended up needing less time, and I was pleasantly surprised to get the call well before I had expected it. When I picked her up, I was thrilled to see her back in fighting shape, and way cleaner than when she was dropped off. The vibe of the place definitely reminded me of auto wrecking/transmission shops that my mom and I have worked at in our younger years. Is it super fancy and shiny? Nope. Can you tell that they are/like a family and care for their customers? Absolutely. Tom playfully told me that they don't want to see me back there, and I do hope that I don't need to visit again anytime soon, but I will definitely recommend them to anyone who mentions car repair in my presence. read more

They matched the paint perfectly. You would never know this car hit a huge elk Thanks A-Pro. I was so thankful and impressed by your work. read more

Son had a car towed away from scene of an accident. He had belongings in the car but no way to get them as he was in the hospital. Once we were able to provide reasonable identification (his drivers license was lost) I was able to retrieve them. Staff was helpful and reasonable. read more

Thank you so much! I am so happy with your work on my car. It's like the accident never happened. On top of that the car was immaculate, inside and out, when I picked it up, I noticed :) The estimate was what you stated with a small charge for an extra part that you called and authorized so there were no surprises. Also, I was told if I bring it in on Monday, it would be out by Friday, it was! I was referred by Dustin Koerper and I will continue to spread the good referal to anyone who needs honest and exceptional service. Joni Adkins read more

I brought my car in for a damage estimate. Three people all with feet up on the desk talked down to me the entire time. After several minutes of receiving eye rolls and exasperated sounds, I just left. Clearly, I was bothering them. The irony is, I brought a car here before and was very pleased with the workmanship. I found another body shop that was happy to get my business. read more

My car was backed into by an large old F150 about a month ago and ended up doing about $6k in damages. When I took it into A-Pro I was very concerned about what the condition of my car would be after it was fixed since cars are almost never as good after they been hit. The work was done incredibly quickly and the quality was top tier! There were very few things that were missed when I got her back (we're talking one or two unplugged running lights) and as soon as I pointed them out they had it fixed in 3 minutes and I was on my way. These people are hardworking and very reliable, I would recommend them to anyone. read more

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Great work and great communication. I have had to use them 3-4 times and have always been happy with the work, price, and communication!

Service was performed well, car looks great. They paid attention to all the details, professional interaction and the quality is amazing. I was treated well and will use them again in the future! read more

The company had a contract with the Spokane Police Department to tow cars by DUI drivers. Our son got popped wrongly (we beat the charge) and our car was towed to the A-Pro shop. In the process of that towing, a big gouge was made in a rear quarter-panel. I confronted them, the shop owner denied responsibility, and it cost us $700 to repair. read more

If you go through them, keep track of every receipt. I recently had a car that I sold 2 years prior, impounded because the person I sold it to never took it out my name. I explained the situation to Mitch, and he was actually extremely generous in helping negotiate a price that helped us both. I immediately handled the situation when it was brought to my attention, which was a whole day fiasco. It was settled, receipts were printed but Mitch never entered any of this information into his system. A month and a half later, cops showed up to my home. Mitch, while doing audits had no memory of this car leaving his lot. Instead of reaching out to me, he called the cops. Which I can understand, but a call would've been nice before having police abruptly show up at night. Had I not been able to find proof of everything that happened I could've seriously been in deep shit due to his negligence. I was not in town when this happened, and spoke to police over the phone and was told to figure it out when I got back into town. Exhausted from flying all day from Texas to Spokane I immediately started the process of clearing my name. Mitch apparently had found the proof he needed, and again neglected to call me to inform me the situation had been handled. When I came to the shop to drop off the proof and confront Mitch about his incompetence, not a single apology was offered. Instead he admitted that had I not been able to clear my name I would've been at fault for his mistake. He also instead of apologizing and understanding he made a HUGE mistake got upset with me for my language, because I used the word f**k while speaking. Hopefully I never have to deal with them again; and I'll never suggest their business to anyone. It's unfortunate really, because I was so grateful at first with the way he helped me, just for it to turn around and ALMOST bite me in the ass. KEEP ALL PAPERWORK WHEN WORKING WITH THEM! Or better yet, do yourself a favor, go somewhere else. read more

We were referred here by AAA and found A-Pro to be helpful, courteous, and efficient. I was kept updated with posted photos of work in progress, and the repairs brought the side of my car completely back to new. An amazing plus? They finished two days early! Should I ever have another fender-bender, A-Pro is my first stop. read more