My family has unfortunately needed car repairs done 3 times here and they have done nice work each…read moretime! My son's car took some difficulty getting it to match and nothing that was their fault but they made it happen with only the slightest delay !

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

In February 2019, I brought my rear-ended, 20-year-old, totaled and purchased-back farm truck to…read moreget the rear frame straightened and the bed fixed back up. Alan was straight up with me and we were able to come to understanding about the degree of repair that my ancient truck really needed - "it doesn't have to look new, none of the rest of the truck does!" In the midst of the process, Alan called me just to let me know he had found the rear bumper for less than he had quoted, so it would be less than discussed! A few days later he called again with the news that my 2" receiver was damaged beyond repair and couldn't be reinstalled. He had already found a used one at Spaulding's for $75, and I agreed that we could replace one slightly rusty receiver with another slightly rusty receiver. The next day, Alan called me back to let me know that the one from Spaulding's had structural rust and that he didn't recommend installing it, and agreed that they would put a new one on if I bought one and brought it in. He didn't want me to have him buy it, mark it up, and then install it! All the way through the process he was trying to save me money, and the finished project was actually $10 less than the estimate, even though they also found that the tailgate latch was broken and had replaced those needed parts as well. At the end of the repair, the truck's frame was square from corner to corner within one millimeter! On the day it was finished, after just a week in the shop, Alan called and told me the truck would be ready "after the detailer finished with it". "Detailer?" Yep, when I got there the truck not only had been buffed and waxed and looked spotlessly brand new, but they had detailed the interior as well! This truck hasn't been this clean in decades. It quite literally looked like a new (ok, "newish") truck. It was finished in a timely fashion and to a much higher degree than I expected. Alan and the rest of the crew treated us well and with integrity. And they saved me $10! Taco Bell, here I come!

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

I stopped by Solesbee Collision because the underbelly panel on my car had torn loose and was…read morescraping the ground as I pulled into the lot. Zachary at the front desk noticed it immediately as I drove in, which I appreciated because it meant I didn't have to try to explain the issue. He explained that the underbody shield sometimes attaches to the bumper and that if the mounting points are damaged, the bumper can occasionally need replacement. He gave me rough estimates - around $330 if it was just the underbelly piece, and roughly $2,000 combined if the bumper also needed replacement. I appreciated the transparency about the potential range of outcomes. Even though they didn't have the replacement part in stock, Zachary checked with the technicians in the back and had someone come take a look. They ended up patching the panel so it would stop scraping and be safe to drive, and they did the quick fix at no charge. Overall it was a helpful experience. They took a moment to help me out even though it wasn't a full repair job that day, and the staff was straightforward about what the possible repairs might involve.

They are the best! From beginning to end, their service is friendly, top notch and professional…read more Family owned and run. They make sure that every aspect is fair. They did an awesome job on my bumper. I highly recommend !

They scam you they steal your money they do a crappy job they even still parts off your car and…read morethey don't replace them do not go to them they are a rip off and they treat women like they are beneath them never go there

I was rear ended by another not paying attention driver , his insurance co contacted me after the…read moreaccident, and gave this shop as an option to have my car repaired, they have received good reviews , George was my goto guy . George and team did a great job in keeping me up to date on repair status and once the parts were received they finished the repairs in a reasonable time frame.....

WOW! I bought my Lexus GX460 used from Findley Lexus with a large softball size dent in the back…read morehatch (door). Then someone left me a present in a parking lot of a small gouge dent type INSIDE of the original big dent. After talking to Ryan over at Spokane Dent Repair, I agreed to bring in my vehicle. Not only were their prices very fair, the quality of their work just seems unmatched. Their shop was clean enough to pass a military white glove inspection, no joke. The employees there were very friendly and made me feel welcome. The lobby chairs are comfortable enough to not mind waiting, none of those cheap plastic folders in this place. Bottom line, if you want a dent removed from your vehicle, without them breaking the factory paint, Spokane Dent Repair is THE place to go. They literally erased that HUGE softball sized dent, and they even got rid of the gouge dent/scratch that was inside it. They applied some white paint over the existing scratch to make sure it won't ever rust. The pics speak for themselves. Spokane Dent Repair is where I'll be going if I ever have the unfortunate event of another large dent that needs removing. Thanks again Ryan, you run a top notch business and you are more than fair in your pricing. Also, thanks for giving my dog a bowl of water, that just shows your kindness.

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin

Gerber, is amazing. I just decided. I hope I don't get into an accident again anytime soon, but if…read moreI do - Gerber is now my place. I know enough to know that this is a good company with good standards and great people. I've only really been in one other fender-bender in my life and my experience with Gerber Collision was completely different from that - in a very positive way. Gerber got me in, literally, the Monday after my call [Friday]. By the end of the day, the same day of repair, my bumper was repaired, and my car shining again like nothing had ever happened at all. Again... Excellent staff. So kind! Funny, too. A pleasure with whom to do business. Thank you, Gerber. My car looks beautiful! And I am grateful for your hard and obviously diligent work. I will recommend you in any future situation to friends that might need some work on their cars, as I would not my previous bodyshops past. You win, Gerber!! Keep up the great work. :) :)

We are repeat customers for this business as the employees we have worked with have listened to our…read moreconcerns and kept us in the loop as work progressed. I am particularly impressed by Kenny (the manager) and his employee Stacey as they put in the personal time needed to make a very stressful time easier to navigate as our car needs were resolved.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.