American Way Autobody is the definition of outstanding service. After my accident, Chet, Stacey,…read moreand Mike immediately stepped in and helped me without hesitation--dropping what they were doing to make sure I was taken care of. The level of kindness, professionalism, and respect I experienced was incredible. They made a stressful situation so much easier and treated me like family rather than just another customer. If you're looking for a trustworthy, family-run autobody shop that genuinely cares about people, this is the place. Huge thanks to the entire team for making such a positive difference when I needed it most.

We've been to American Way for body work on cars twice now. My little Hyundai Elantra suffered a…read morebent up hood when someone backed into my car. We got the estimate and a date to bring it in promptly and I was also given a rental. It was fixed in the time they gave us and all was well....until we hit a deer and totaled the car about two years later. The second time we've used them was for my father's car. They haven't actually done the work yet but they gave us the estimate and a date for repair. And I'm confident the work will be done and perfect when we get the car back.

Dropped vehicle off Monday I was told it would be finished the following Monday. The vehicle had 2…read moreminor repairs. Well I called the following Monday to see if I could pick up vehicle. I was advised it was not ready and had not even been started. Due to staffing., No communication prior to me calling. After the vehicle being there 30 days I felt lied too numerous times. I told them I needed the vehicle back on a certain day after them having it 2 1/2 weeks it gave them another week 1/2 to get done that I was going out of town and it still wasn't done. I was told on 4 occasions that this vehicle would be done and all I got was excuses of why it was not done. Very poor communication. Will never bring a vehicle back.

Scott Shawver's Auto Body and RV, and in particular Dana, did an amazing job repairing our…read moreWinnebago Revel Van after we hit a deer which caused extensive front-end body damage. Not only did they do a fantastic job with the matching of paint and completing the body repairs but they were well coordinated with Mercedes to ensure that all systems were restored to tip top shape. They take the time to make sure that things are done right and we are so grateful that they had availability to help get us back on the road.

My family has unfortunately needed car repairs done 3 times here and they have done nice work each…read moretime! My son's car took some difficulty getting it to match and nothing that was their fault but they made it happen with only the slightest delay !

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

This shop was recommended. My car was in the shop for quite awhile. I was told parts were hard to…read moreget and the wrong parts had been received. When I finally got my car back it didn't look right. The doors popped when you opened them, the fenders looked off and the hood was crooked. I sent it back a few times. Never did get it right. I know wrecked car never the same but at least try to get to look good. Lots of excuses and subpar work. Since I chose the shop my insurance won't help because I didn't pick one of their preferred shops.

Awesome to work with, super friendly, very knowledgeable, very fast to get you in and, an…read moreoutstanding job on work !! Definitely I would recommend. Do I know them ? No ! But they were super fast to act get things done with great pricing and craftsmanship, I would recommend once again

Took car in after accident. Insurance guy said car should be able to be fixed. Went to caliber and…read moretheir guy went round and round the car finding all kinds of other things not associated with the accident. Accident was in front driver side and he found things on back passenger side! Probably would choose another place if necessary next time

Fantastic customer service, great quality of work. My truck was in for a minor scratch repair, it…read morewas in and out of the shop really fast - in two days. They communicated really well throughout the whole process, and Melissa, the service representative, really knows her stuff. I highly recommend this body shop for all collision repairs.

A business you don't want to have to use, but it is the place to go if you need body work…read more Getting an estimate was quick and painless as well as scheduling. Seems all shops are busy and the repair was a couple of months out. Work was completed on time and they kept us updated. Car looked as good as new. The detailing they did was an unexpected surprise. Interior was extremely clean and they even cleaned under the hood. Excellent customer service.

Had to take my car twice. Both times I was very well serviced, as was my vehicle. Repairs were…read morecompleted as promised and even cleaned the interior before I picked it up! Friendly estimator, accommodating and polite. Front desk answers phone swiftly. Highly recommend.

Absolutely the best auto body around. They do it right and stand behaving their work! I've used…read morethem twice very satisfied

I am in awe at how amazing impact auto body is!! Nick is awesome! He squeezed me in to fix a…read morescratch and mud flap. By the time I took the car in I also had a broken window. I'm not even kidding. He had it fixed within 3 days and is more than fair! I will forever be a loyal customer of theirs!!!

This team was awesome. They fixed my Jeep after someone rear-ended me at around 40 mph with me at a…read moredead stop. They did wonderful work and even washed and vacuumed my vehicle. The repairs were done with care. I am very please with the results.

Hands down best body shop in Spokane! They went way above and beyond to make my car look brand new…read more They worked seamlessly with my insurance. Scott and his staff were so knowledgeable and helpful. I will be a forever customer. Highly highly highly recommend to anyone looking for a trustworthy body shop!!