I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

This is our second contact with Toby's Body & Fender and these guys are great. The first time we…read moreused Toby's was with my little Metro a guy backed into the side and Toby fixed like new and matched the paint it looked like new. Recently they fixed my 2024 Palisade where someone hit me in a parking lot and just left. They did a fantastic job. These guys are so nice to work with, they're pleasant and efficient. They told us when they would finish it and they would call if they had any issues. They are honest and fair priced and do a great job. I would defiantly recommend them if you need any car repair. BV

I had 4 quotes on what needed to be fixed, and Toby's by far was the most affordable choice over…read morethe competition. Secondly, great service, I was kept in the loop through the entire process from scheduling, things that needed to be confirmed, to the pick up. They had the car shiny and new, with a touch of class with a nice thank you for doing business card. I would 100% recommend Toby's to anyone that needed body shop work. Darren Handleman.

My family has unfortunately needed car repairs done 3 times here and they have done nice work each…read moretime! My son's car took some difficulty getting it to match and nothing that was their fault but they made it happen with only the slightest delay !

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

I had a great experience with American Way at every point in the process. I didn't know of…read moreAmerican Way but went there because I was directed to do so by my insurance company, as they are an approved shop with my insurance. The original plan was that I would get the estimate there and have the work done at a different shop that was recommended to me by my dealership. However, after having a very positive experience in the initial contact with American Way, and after checking their reviews, I decided to continue with them rather than going to the other shop. American Way kept in touch with me throughout the process, they were fast and efficient, the were friendly and treated me as I want to be treated, and the quality of the work was excellent. I will certainly go back to American Way for any future needs.

American Way Autobody is the definition of outstanding service. After my accident, Chet, Stacey,…read moreand Mike immediately stepped in and helped me without hesitation--dropping what they were doing to make sure I was taken care of. The level of kindness, professionalism, and respect I experienced was incredible. They made a stressful situation so much easier and treated me like family rather than just another customer. If you're looking for a trustworthy, family-run autobody shop that genuinely cares about people, this is the place. Huge thanks to the entire team for making such a positive difference when I needed it most.

In February 2019, I brought my rear-ended, 20-year-old, totaled and purchased-back farm truck to…read moreget the rear frame straightened and the bed fixed back up. Alan was straight up with me and we were able to come to understanding about the degree of repair that my ancient truck really needed - "it doesn't have to look new, none of the rest of the truck does!" In the midst of the process, Alan called me just to let me know he had found the rear bumper for less than he had quoted, so it would be less than discussed! A few days later he called again with the news that my 2" receiver was damaged beyond repair and couldn't be reinstalled. He had already found a used one at Spaulding's for $75, and I agreed that we could replace one slightly rusty receiver with another slightly rusty receiver. The next day, Alan called me back to let me know that the one from Spaulding's had structural rust and that he didn't recommend installing it, and agreed that they would put a new one on if I bought one and brought it in. He didn't want me to have him buy it, mark it up, and then install it! All the way through the process he was trying to save me money, and the finished project was actually $10 less than the estimate, even though they also found that the tailgate latch was broken and had replaced those needed parts as well. At the end of the repair, the truck's frame was square from corner to corner within one millimeter! On the day it was finished, after just a week in the shop, Alan called and told me the truck would be ready "after the detailer finished with it". "Detailer?" Yep, when I got there the truck not only had been buffed and waxed and looked spotlessly brand new, but they had detailed the interior as well! This truck hasn't been this clean in decades. It quite literally looked like a new (ok, "newish") truck. It was finished in a timely fashion and to a much higher degree than I expected. Alan and the rest of the crew treated us well and with integrity. And they saved me $10! Taco Bell, here I come!

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

My G Wagon's tire cover & back door were smashed & your body shop did an excellent job to make sure…read morepaint color , tire cover & door were back in out of factory shape. Your staff were very helpful & knowledgeable . I'd like to thank you for a job well done & making sure I was completely satisfied with the end product.

Dropped vehicle off Monday I was told it would be finished the following Monday. The vehicle had 2…read moreminor repairs. Well I called the following Monday to see if I could pick up vehicle. I was advised it was not ready and had not even been started. Due to staffing., No communication prior to me calling. After the vehicle being there 30 days I felt lied too numerous times. I told them I needed the vehicle back on a certain day after them having it 2 1/2 weeks it gave them another week 1/2 to get done that I was going out of town and it still wasn't done. I was told on 4 occasions that this vehicle would be done and all I got was excuses of why it was not done. Very poor communication. Will never bring a vehicle back.

This company is excellent! They were honest and fair and affordable and did beautiful work on my…read morecar! They were also so very kind. I would highly recommend them!

Very poor customer service by the owner, very rude! I had called a couple weeks ago and was going…read moreto be a customer of his but then he was literately the rudest person i had ever talked to.