My family has unfortunately needed car repairs done 3 times here and they have done nice work each…read moretime! My son's car took some difficulty getting it to match and nothing that was their fault but they made it happen with only the slightest delay !

They drop the ball. I had a quote done by them. They said they would be back in contact with me…read morewhen they had parts. No call back after three months. I called back. They said they would have their rep call me back. No call back. This is a couple guy operation. I hear people talk good about them. Not my experience. Hope the best for them.

I read another review and I agree that I also wish I could give this business more than five stars…read more We were so impressed with every interaction with the owner and staff. I reversed my bmw into the top of our garage door and was feeling stupid for doing it. The owner was really kind and reassured me it happens a lot.(true or not I do appreciate him making me feel better!). The pricing was really fair. They ordered the necessary part and scheduled the work promptly. They had us in and out same day and the car looks like new again. They even detailed our car before we picked it up! Rarely do you find this level of customer service anymore and we will be back for any future needs (hopefully never for the same thing!).

This place is truly amazing. It was like a time warp when it comes to customer service I couldn't…read morebelieve how friendly and fast they were. You drop your car off on time, they start on time and they give it back on time. They shake your hand and thank you for doing business with them and they detail your car for free! When I was leaving, I honestly felt like I was robbing them. Amazing experience and we will never use anyone else.

Could not be more pleased with this great business (and thanks again for fellow Yelpers who pointed…read moreme in the right direction). My car was stolen and damaged and I needed an estimate for insurance. I called to make an appointment and John asked me just come over. The location is clean and has a great classic car feel inside. The staff were super professional and took great care in preparing the estimate and telling me how the process worked with insurance. Look forward to bringing me car back and know this team will return my Tiguan to the way it was (and probably even cleaner). I seriously cannot imagine a better automative repair shop in Spokane.

Several years ago, my husband had minor work done there and the service was great. I recently…read morescraped part of my fender pulling out of a narrow garage door opening. It was suggested that I'd be better off to replace the entire fender. But I stopped by American Way at 3:30 on a Friday and Nick took a look at it. He took my car back to the shop and within 5 minutes, he returned and had buffed out the white paint on my black car. He told me I could bring the touch up paint back to them and they would apply it to complete the job. Best of all, when I asked how much I owed him, he said "nothing". That is superior customer service and rarely seen these days. Thank you, Nick!

A deer struck our new Tesla. Our insurance recommended two auto repair shops in Spokane authorized…read moreby Tesla. We called the first and were given an appointment in a month for an estimate. We then called Crash Champions. They saw us that afternoon and even stayed late to complete the estimate. We were given a repair date and later notified that the parts arrived sooner than expected if we wanted to accelerate our repair. The car looks brand new again. We were treated like valued customers. Andy provided regular progress reports so we could plan our schedule. The service was exceptional.

Great Job! The car looks better than New! I did have to wait for quite a while to get the work done…read moreand they didn't offer a rental car or a ride home but other than that, it was fantastic!

This is our second contact with Toby's Body & Fender and these guys are great. The first time we…read moreused Toby's was with my little Metro a guy backed into the side and Toby fixed like new and matched the paint it looked like new. Recently they fixed my 2024 Palisade where someone hit me in a parking lot and just left. They did a fantastic job. These guys are so nice to work with, they're pleasant and efficient. They told us when they would finish it and they would call if they had any issues. They are honest and fair priced and do a great job. I would defiantly recommend them if you need any car repair. BV

I had 4 quotes on what needed to be fixed, and Toby's by far was the most affordable choice over…read morethe competition. Secondly, great service, I was kept in the loop through the entire process from scheduling, things that needed to be confirmed, to the pick up. They had the car shiny and new, with a touch of class with a nice thank you for doing business card. I would 100% recommend Toby's to anyone that needed body shop work. Darren Handleman.

In February 2019, I brought my rear-ended, 20-year-old, totaled and purchased-back farm truck to…read moreget the rear frame straightened and the bed fixed back up. Alan was straight up with me and we were able to come to understanding about the degree of repair that my ancient truck really needed - "it doesn't have to look new, none of the rest of the truck does!" In the midst of the process, Alan called me just to let me know he had found the rear bumper for less than he had quoted, so it would be less than discussed! A few days later he called again with the news that my 2" receiver was damaged beyond repair and couldn't be reinstalled. He had already found a used one at Spaulding's for $75, and I agreed that we could replace one slightly rusty receiver with another slightly rusty receiver. The next day, Alan called me back to let me know that the one from Spaulding's had structural rust and that he didn't recommend installing it, and agreed that they would put a new one on if I bought one and brought it in. He didn't want me to have him buy it, mark it up, and then install it! All the way through the process he was trying to save me money, and the finished project was actually $10 less than the estimate, even though they also found that the tailgate latch was broken and had replaced those needed parts as well. At the end of the repair, the truck's frame was square from corner to corner within one millimeter! On the day it was finished, after just a week in the shop, Alan called and told me the truck would be ready "after the detailer finished with it". "Detailer?" Yep, when I got there the truck not only had been buffed and waxed and looked spotlessly brand new, but they had detailed the interior as well! This truck hasn't been this clean in decades. It quite literally looked like a new (ok, "newish") truck. It was finished in a timely fashion and to a much higher degree than I expected. Alan and the rest of the crew treated us well and with integrity. And they saved me $10! Taco Bell, here I come!

When my wife was driving into town and moose jumped the guardrail and smashed into the side of my…read morewife's Subaru Outback causing a good amount of damage to the passenger side of the car. The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig's Collision Center. I spoke with Eric at Craig's, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig's, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks. Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery. Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone

Prices that are affordable .friendly customer service. Can't be beat . Just needed my car towed to…read morea shop for repairs and he did it quickly

From the owner: So we are a small family run business looking for your business. We specialize in auto body repair…read moreand painting. We also provide mobile mechanical assistance

WOW! I bought my Lexus GX460 used from Findley Lexus with a large softball size dent in the back…read morehatch (door). Then someone left me a present in a parking lot of a small gouge dent type INSIDE of the original big dent. After talking to Ryan over at Spokane Dent Repair, I agreed to bring in my vehicle. Not only were their prices very fair, the quality of their work just seems unmatched. Their shop was clean enough to pass a military white glove inspection, no joke. The employees there were very friendly and made me feel welcome. The lobby chairs are comfortable enough to not mind waiting, none of those cheap plastic folders in this place. Bottom line, if you want a dent removed from your vehicle, without them breaking the factory paint, Spokane Dent Repair is THE place to go. They literally erased that HUGE softball sized dent, and they even got rid of the gouge dent/scratch that was inside it. They applied some white paint over the existing scratch to make sure it won't ever rust. The pics speak for themselves. Spokane Dent Repair is where I'll be going if I ever have the unfortunate event of another large dent that needs removing. Thanks again Ryan, you run a top notch business and you are more than fair in your pricing. Also, thanks for giving my dog a bowl of water, that just shows your kindness.

My car was damaged by another vehicle in a parking lot. I agreed to get some estimates to help the…read moreother driver avoid an insurance premium increase. My first 2 estimates were about $3800. They also needed to keep my car for 7-10 days. Spokane Dent Repair was my 3rd and final request for an estimate. Ryan, the owner, came in at $675. Ryan telephoned the driver and made arrangements for payment. Ryan made the damaged area looked good as new and it only took 1 day. Hope I never need to use an auto body shop again but if I do, Ryan at Spokane Dent Repair will always be my default shop to go to. Joel Novin