They installed a patio slider for me, smeared caulking all over the place. Use drywall screws to attach the slider and quarter rounds around the slider instead of using trim pieces. My slider is equipped for a lock for for the slider window screen but wasn't attached. It almost looks like they used a cheaper slider screen instead of the original one that it came with. read more

I needed to replace all of my old windows before getting my new siding installed. I searched the big box stores and various internet sites when I came across Empire Glass. They custom made all of my new windows exactly the way I wanted them at a price very comparable to the big box stores off the shelf prices. My installer will be putting the them in a couple of weeks though he brought them today. They are beautiful, low-e and argon filled. Excellent customer service, reasonable prices and you can have your windows, your way. Who could ask for more? read more

We had a cracked window in the kitchen and had Empire come out to replace it. They actually broke out the window inside and outside of the house. I thought they must have a really good shop vac to suck up all the glass. After they left I ran my roomba vacuum and then went to wipe down the window seal and put everything back into place. On my way to the kitchen I noticed a piece of glass that was across the room from the window that the room a had missed. I got a paper towel to wipe the seal and then I noticed glass everywhere. In the window frame on the island and throw rugs by the dog door and back door. I vacuumed but some very tiny thin slices weren't coming out. If you look at the picture of the glass on the table you can see one of those glass flakes that are really hard to pick up. My husband took the rugs outside away from the house and beat them while wearing safety glasses and there was still a few fine shards I had to pick out by hand. Then he went outside and found a handful of glass on the ground below the window. I have grandchildren toddling around and this really sucks. I've had a window replaced before and it was nothing like this. I paid $453 for the replacement which included $140 labor. I spent a lot longer trying to clean their mess than they did making it. Don't waste your money on this place!!! Horrible service with the exception of the girl I spoke to scheduling the appointment. read more

Empire Glass - Some of the glass shards/flakes left inside after vacuuming with roomba and Dyson using the boost. - Auto Glass Services Near Me - Spokane, Washington

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These guys are awesome and honest. We called around to get quotes for a broken window. Empire Glass came out and gave us a quote, the quote was very fair so we went with them. They came out and replaced the window and when they were done they informed us it didn't take as long as expected and lowered the price. Meanwhile their Spokane competitors (won't name names) still have not returned our call to come out and give us a quote. These guys rock! read more

The office staff has problems with communicating detail and cost with the client and technical staff. I believe this is fundamental to any place of business but glaringly lacking with Empire Glass. Moving on. read more

Ok above and beyond the call of duty, this is what business's in spokane or anywhere should do. I had my business broken into at 3:30 am and called Empire at 6:15 expecting an answering machine...but no I got one of the owners who actually acted like she cared and within 15 minutes they showed up took measurements and had us up and going before we even opened.....good job...awesome Dave P North side business owner read more

I had compiled many projects that included glass or mirror since moving into out new home. I found empire glass on yelp. I had a difficult mirror project that they confidently took on. Their prices were great and they were easy to find. Thankful to have all my projects completed so quickly. Will definitely use them if I have any more projects. read more

If I had to do it all over again I wouldn't go with Empire Glass. Customer service was great, but install of my shower door was less than stellar. Water was leaking out of the bottom of the shower door. I ended up contacting the manufacturer/distributor for parts and fixed it myself. They should have paid me to fix it. They also left caulk inside the shower that we had to clean up. read more

Ok, this place is the best! Their prices are the best anywhere, cuz Ive called around before Ive had anything done and Empire is ALWAYS the best price. The windows are always beautiful and scratch free every time. Ive had 3 windows replaced here and I will b coming here for the rest of my life. Im actually headed over again for this stupid rock chip I just got. The front desk lady is super sweet & helps me feel comfortable. This place makes me feel valued not like an annoyance. Because no one should feel bad for buying something. So I go here, now I won't get that mean attitude like I get other places. read more

We needed a piece of glass for a window in our rental. They cut it right away for us, a half hour before they closed on a Saturday. So wonderful of them! Life savers!!! read more

I had a break in at my store and while they were quick to come board up my window, I less than happy with their services. I suspect since there was an insurance claim, I may have been gouged a bit... $1200 for a window? Granted, it's pretty big and double-paned, but only one of my panes of glass was broken to begin with and "couldn't be reused." About a month later, the window cracked across one corner. I pulled off the trim and the cracks went from one spacer-block to another leading me (and my buildings maintenance guy) to believe it was a bad install. It took multiple phone calls to get one of their people to come look at it (they're a block away) and they kept passing the buck. Eventually they just ignored my phone calls and refused to do anything at all. They don't stand behind their products, and they'd rather avoid confrontation than keep their name in good standing. Bad company. Baaaaad company. read more

I wish I had checked Yelp before I stopped in to have a small chip in my windshield repaired. When they were finished I said it didn't look repaired and they said it was normal for it to look that way and that the fill was solid and would definitely last. Well it lasted alright - but only less than a month. Now it's spreading. And the worst part is that when I called to see about getting them to refund the over $50 I had paid for the job they said they would not refund but would credit that amount toward them replacing the windshield. And so I have this to say to them: You people couldn't manage to repair a small chip and you think I'm going to pay you to do my entire windshield? RIGHT! You're dreaming. Go ahead and keep my money - based on your reviews you're going to need it more than me. read more

Had a large bird fly through and break window (very large, double pane, modified A frame, upper floor) at my lake cabin. Called Empire and they were at the cabin within 2 hours to remove the glass and seal the window. Replacement was done in 7 days. Without a doubt, this is the best all around service I've received from any business in the Spokane area. In this day when often you don't get a return call, it is refreshing to know there are still businesses that care about the customer. Bill C read more

My wife and I had to get a piece of glass for my son's garage, thanks to my handy work. We went to Empire Glass at the time because it was convenient for us, however we were welcomed and received what I would consider excellent customer service. I would recommend them to all my friends and family. Thank you. read more

I took my car here to get a window replaced because the price seemed competitive. I ended up paying in the end. I ended up having to make an extra trip as the window was not installed correctly and was making a ton of noise from air leaking in. They came out try again but still the issue never got resolved. Now I have to pay someone else to do this correctly. My advice.. Find another company to do your glass work. read more

HORRIBLE customer service, very rude and demanding. Will never do business with them ever again. As a business owner its important to have professional friendly relationships and they need training in this area. All office staff rude and nasty. Never been spoken to with such disrespect. Quailty of service was less than average. read more

I got my car windshield replaced here. Done quickly, professionally, and with no hassle. Gave me a ride to and from work so I could leave my care there. Nice people. Storefront looks a little shady, but who cares if they are professional and get the job done right! read more

The service is outstanding! Super friendly, fast, and did great quality work! Will never go anywhere else!

Had a bid to change the glass in the side lights on both sides of my front door along with a bathroom mirror with an outlet cut out. When he said he was finished, he had only installed ONE side light and said that he totally missed the other one in the quote....how do you miss that there are two or think that I would only want one done?!? The glass is not in square and he destroyed the trim work. When trying to resolve the problem, the front desk lady was kind at first but quickly got rude and passed me off to the owner. He yelled at me so loudly, accusing me of wanting things for free (my 2nd glass!) that I set my cell phone in my lap and could hear every word as he did not let me respond. Will not let them back in my house & will be having someone else do the job right! (They did end up refunding that portion of the job & will be picking up the glass when we have it replaced). It was awful! read more