Sergey went above and beyond. He got me in same day and replaced my windshield, even put on my new…read morewiper blades that I brought in. The cost was $150 less than the quote from safelite and his lounge area is much nicer. This is a family business and you can tell by how well they work together. They don't have many yelp reviews but they have 463 reviews on google so I think they've been doing this awhile

4.4/5 stars - I had a windshield replaced on my Honda CRV. The job was done very well and staff…read moremembers were professional, couteous, and friendly. The waiting room was clean and comfortable. The Wi-Fi was quite spotty/intermittent and the job took 2.5 hours instead of 2 hours. I would recommend NW Auto Glass highly - just don't expect good internet and allow extra time in your schedule in case the work requires a bit more time than anticipated. The communication online related to Q's and A's and making an appointment was excellent. Thanks, Sergey and crew!!

This is a business I never wanted to go to because it means I had a rock chip but these folks got…read moreit done pretty efficiently. I arrived early for my appointment and their technician got me checked in right away. They did not seem super busy so he swiftly started on my vehicle and it was done in around half an hour. The workmanship was great but the customer service was somewhat less. While it's a fact that they do this all the time, I almost never need auto glass work yet they seemed to expect me to have expert level knowledge of my car's glass and my auto insurance policy. The scheduler Teri was fairly terse in her interactions with me. I felt validated in my assessment when I overheard her on the phone with another customer (it's a very small office). Definitely use this place for your auto glass needs but check your expectations at the door.

Did not just replace the windshield, but did all the calibration for the traffic assist features.read more

Very friendly staff from front counter to the back. Got me in and out quick.....just needed a spot…read morerepair on my window....they did a fantastic job.

Great service! There are better alternatives to Safelite, despite what your insurance company…read moretells you.

The tech did an excellent job and was very fast. Replaced it in the parking lot at work…read more Definitely use them again.

Answer the phone all I wanted was a quick answer to a question. I couldn't find a person to talk to.read more

Took my truck to the Spokane shop to have them look at an issue with my windshield and they didn't…read morecharge me anything for the work that was done. It was very close to closing time and they were OK with bringing my truck into their shop and they were also OK with having a group of about 4 guys take care of it right then and there. Also, my son's car needed a new rear window installed but needed a temporary plastic cover until the car was able to get into their shop or get into the shop that my insurance company recommended. The shop installed the cover without asking for any $, even if the car wasn't going to come back to get the work done there. Things turned out that my insurance company's rec was not good, so we got the work done at Grizzly and it was great, timely and equal to the other shop's price. Big thanks to you Grizzly! My son and I appreciate the excellent customer service! We'll be back if and when we need to. Chris and Charles Gauvin

My little brother and I were visiting a store next to Grizzly Glass on Trent, after we parked right…read moreunder the sign for the store we were going too we were approached by an employee or manager of Grizzly Glass he stated we need to move our truck out of his parking lot, mind you the parking lot only had one other vehicle with mostly open spots. He continued to rudely explain why we can't park here and if we did not move our truck was going to get it. After we moved the truck to a spot of his liking he followed us into the store to yell at the receptionist because of where we parked. My little brother then asked what his deal was and why he was so upset, he told my little brother to F*** off and then left. I can only imagine how they treat people that use their services. I know i wont!

I've used these folks personally as well as for the company I work for. They are always helpful…read moreand super efficient. Pricing is the best in town after getting several quotes on different occasions. I'd highly recommend them.

Not enough good things to say about this place. I love everything about this place from the staff…read moreto scheduling to their technicians to their pricing. Smooth, easy, efficient, friendly, affordable. So, so many adjectives I could add! You need auto glass get yourself here!!!

I needed a windshield rock chip repaired quickly and called Q's. Quentin returned my call quickly…read morebut unfortunately we weren't able to set an appointment to fit my schedule. He referred me to another local shop that got me right in. I don't know many vendors that would put the interests of the customer before their own and refer business out to another establishment thus missing out on the sale. I will definitely call Q's in the future for any glass repair/replacement needs and based on his honesty and responsiveness I would absolutely recommend his services.

Promptly called back. Answered all our questions. Came to our house. Good job, done quickly.read more

I was very impressed with every interaction!…read more Upon calling around to get prices for replacing the windshield and rear-view mirror on my Rodeo, they get points for not rushing me off the phone like so many of their competitors. They also accrued points for not tacking on extra fees such as molding, like their competition. I also liked that Glass Co had rea-view mirrors on hand. Other places told me to bring one in from the Pick & Pull. I chose this location because they seemed so eager for my business. Don't let the sketchy location fool you--the service at Glass Co is excellent. Everyone was friendly and they even offered me a ride to IHOP (across the street) while I waited. The work was complete in less than an hour and a half--very impressive. They said I had been quoted about $10 too low, but upheld the lower price, which I thought was really cool. My windshield is perfect and the rear-view is mounted just as I requested. When I went to get my car alarm re-hooked to the windshield, even the people at Car Toys were impressed with how nice my car looked and how fast it was finished. I strongly recommend Glass Co and will be going back for any glass needs that may arise.

They installed a new passenger side power window in my 1974 classic car and fixed a chip in the…read morewindow shield. They did great work and a very reasonable price. I would recommend them to anyone that has a window problem in their vehicle. This is the place that I am going to be taking all of my damaged windows to for repair. Very professional and customer minded.

I had a great experience dealing with Glass Doctor of Spokane. I had a rear passenger window on my…read morecar that needed to be replaced and they were able to get me in right away. The new window looks great. Customer service was excellent. And the price was cheaper than other glass repair shops. I would definitely recommend these guys. Thank you!!!!!

We tried to get in touch with the glass place in Cheney, but they never called back, or messaged…read moreback from our attempted contact with them in social media. My Hubby called these guys and they had techs at our house the next day for measurements. Less than a week later, we have our kitchen garden window fixed--after a crazy break with our patio umbrella on a very windy day! All the techs were great, and Hubby says mention Christina from the home office for great communication during the process.