This is a business I never wanted to go to because it means I had a rock chip but these folks got it done pretty efficiently. I arrived early for my appointment and their technician got me checked in right away. They did not seem super busy so he swiftly started on my vehicle and it was done in around half an hour. The workmanship was great but the customer service was somewhat less. While it's a fact that they do this all the time, I almost never need auto glass work yet they seemed to expect me to have expert level knowledge of my car's glass and my auto insurance policy. The scheduler Teri was fairly terse in her interactions with me. I felt validated in my assessment when I overheard her on the phone with another customer (it's a very small office). Definitely use this place for your auto glass needs but check your expectations at the door. read more

Novus Glass - Auto Glass Services Near Me - Spokane, Washington

Did not just replace the windshield, but did all the calibration for the traffic assist features.

I caught a rock on the drivers side of my windshield. This morning I had a six inch crack. I emailed them before they were open and they called right away. They said they needed to see it to tell if thy could repair it or new windshield. Took it in and they said sure we can fix that. 45 minutes later I was on the way home. Insurance paid everything. They even touched up a previous chip done by another company. Great company, great staff, very professional and honest. Great job! read more

My Acura front and rear window was smashed. Rain was coming. This amazing company quickly arranged to fix my vehicle and even swept all the glass out of the back area including removing glass from my boots. They are a preferred vendor and proved it, I am a former executive and extremely impressed with this company site and management team. First class. American Business PRACTICED Eric Ericksen read more

Fixed a couple rock chips for me , very nice receptionist . Lady in back office seems crabby - I felt like closing the door to her office while I waited . read more

After calling around to several glass shops I came upon NOVUS in my search. And I'm SO happy I did! With two size-able cracks and a rock chip across my windshield (from rocks ricocheting from semi truck tires on the freeway), it wasn't safe to drive having the windshield like that. They were able to get me in same day, quoted me 2 hrs, but finished replacing my windshield in 1 hour! Everything was seamless from the appointment scheduling to paying the insurance deductible. Matt Anderson the Owner is super friendly and helpful. It's a very efficient shop and it doesn't hurt that it's super clean (with clean bathrooms too:)).I would highly recommend NOVUS Glass without hesitation! read more

While on vacation my car was the victim of a rock chip. Lucky it did not shatter the glass!! My husband called NOVUS and they came to my work the next day. Sadly I didn't get the techs name, but he did a great job and was done very fast!! Thank you for your quick service. read more

I found Novus Glass to be friendly, speedy, and affordable. My car had a crack in the windshield that was rapidly getting longer, so we took it in for an estimate. Matt was friendly and the estimate was affordable, so we went ahead and had the work done. It was completed in the time frame we were initially given (I think two days) for the price we were quoted, and the work was good. Since I liked the results on the car, I asked Matt about my SUV. The windshield was not cracked, but the gasket had loosened considerably and the glass was not firmly seated in place. Once more, the replacement was for a decent price and took only one day this time. If you have any issue with the glass in your vehicle, I strongly recommend taking it to Novus and letting them take a look. If my experience is any indication, you will get an honest, accurate estimate and quality work. read more

I was visiting spokane 4th of July weekend, and got a crack in my windshield on the way there. The crack kept growing so I started calling places to get it fixed before everyone closed for the weekend. Novus got me in short notice and did a wonderful job, even wiped the dash and vacuumed the floor and mats. Super friendly service, trustworthy staff. read more

I cannot say enough great things about my experience at Novus Glass. Matt had wonderful customer service and did the best rock chip repair I have seen thus far (4th one). He even gave me rock chip stickers to keep future chips clean so that the best and strongest windshield repair can be attained by him. He travels to your location but I felt his location was easy and on my way to many other errands. Yay to a nice looking windshield again. Thanks Matt! read more

Quick, knowledgeable, quality repair, and friendly. Very impressed. Will visit again if I ever need any window repair. The previous customer just came back in from seeing her car and was very impressed. read more

Super friendly guys, the owner is a good egg, even though I only met him the once about a year ago when they replaced the windshield on my Half Ton Longhorn. Today I came in for a chip repair on the windshield. They gave me a great price, and I was in and out in about 20-25 minutes. read more

Installed a new windshield for me today. Fast and friendly service here! Mobile service good deal. Driver was on time and my car looks great! They can handle Ins. Claims. read more

Outstanding service! Novus had replaced my windshield a couple years ago, and I recently noticed water leakage which I assumed was from my windshield. I went in today, and learned that the source of the leakage was my sunroof. He performed maintenance on it and cleaned the water from my car, no charge. A happy customer for life! read more

I took Monday off work to fix busted windows in my pickup, just to find out that a different company sold me the wrong window, of course refusing to rectify the mistake. I called Novus 7 minutes before closing, and Matt not only got me a window before their warehouse closed, but took my payment and got the window to me after closing an hour later. I can't express how grateful I am to Matt and this company for all their help. They managed to turn what was otherwise an awful few days around with their kindness and above-and-beyond customer service. read more

Great service! They got me right into the shop on the spot and out in about 30 minutes. The technician even found a second chip in my windshield that my eyes didn't catch. They use protective service mats to protect your car's body while they're working on it, and give you rock chip stickers for temporary fixes for future needs. Very professional and overall positive experience. I would recommend them to anyone. read more

Took my motorhome in today to get a couple rock chips repaired on the windshield. Teri at the front counter was awesome and super nice. She took care of all our insurance paperwork too. While the windshield was getting repaired I enjoyed talking with her; thanks Teri for keeping me entertained while my windshield was getting worked on. After talking with Teri, I walked outside and spoke with Matt, who ended up being the owner, and learned quite a few tips and tricks from him on rock chips. He ended up finding four rock chips on my windshield and went ahead and repaired them. He said that one had already been repaired, but wasn't satisfied with the quality of the repair so he decided to go ahead and repair the repair. I really appreciated his honesty and time he put into my windshield. He showed me the difference between the first rock chip repair previously done and the rock chip repair he did. There was a Clear difference between the two chip repairs. Novus of Spokane Valley helped me from spreading those rock chips to the rest of my windshield and ultimately saved me from having to replace the windshield. Thanks Novus! read more