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    Safeguard Self Storage

    5.0 (4 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 3 months ago

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    3 years ago

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    Public Storage

    Public Storage

    3.2
    (30 reviews)

    I had a really frustrating experience with Public Storage in Melville, despite initially having a…read moregreat impression. I visited the facility in person and thought it was clean, well-maintained, and exactly what I was looking for in a 10x10 climate-controlled unit. I was ready to move forward. Before booking, I called customer service on April 5 to confirm whether I could reserve a unit in advance for a May 13 move-in date. The representative told me to go ahead and make a reservation online using any start date, then call back and they would adjust it to May 13. I followed those instructions and paid the $30 admin fee (which, notably, could only be paid by linking a bank account--not a credit card). When I called back, a different representative told me that what I had been told was incorrect and that they could not change the start date. We asked to speak to a manager, who said they would process a refund. However, I never received anything in writing confirming the refund, and the money was never returned. Since the payment wasn't made by credit card, I also had no way to dispute the charge. This lack of consistency, accountability, and follow-through completely changed my experience. What started as a positive impression ended with me losing money and deciding to go with a different storage company. I would strongly recommend getting everything in writing before paying anything, especially since their customer service representatives seem to give conflicting information.

    On Sat 5/16 around 11:00am we attempted to access the two storage units we have had for almost 15…read moreyears (or more). We rented a truck, had the truck loaded, hired labor and when we arrived at the facility the entrance was closed. They were paving the entrance way and the paving crew said we could not drive on it - we would have to come back in a few hours. We walked to the office (no one in the office), we called by phone - only get voice mails, tried online chatting - not human available. By the time we left there was a small line of people also trying to access, and there was actually a person who was inside who wasn't able to drive out. Some people parked next door and walked to their units - but not possible with unloading a full u-haul rental truck. We came back in a few hours and were finally able to unload - it not only cost us hundreds of dollars in extra labor costs, but it screwed up our day. This is something that is 100% preventable, they could schedule after hours or if it could only be done during business hours - they should send out a notice advising of such so customer can plan. The story gets only better ... Later that day we were able to obtain the regional managers number (we have left a message on Saturday, and on Monday ) - no response. We received a survey and expressed our displeasure and received a phone call from Linda who left a message yesterday and said she was not aware of any paving and it must have been the town. Later that day, we did connect and she indicated she did see paving was done and did not seem to be too concerned that we could not access the facility and lost both time and money. When I asked about notice, she said - "I see here notice was provided" and I asked when, and she referred to some notice in April about work being done in April. Which has nothing to do with the inability to access the facility on May 16, 2026. Totally unhelpful, provided me the regional manager's contact - who has yet to respond. There are so many storage options ... the person at the front desk I met on Sat afternoon was very nice - The management of this facility is lacking. I also so another review about the entrance gates being broken for months.. Something is a miss here. I will be contacting the corporate team

    J & G Moving

    J & G Moving

    4.9
    (100 reviews)

    This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

    If you are looking for the best movers these are your guys. They came earlier then on time for my…read moremove. They are without a doubt moving ninjas. If I was in your position I wouldn't waste any more time looking further as this is the best it gets. They helped me so much and the two guys they sent were so nice. I can not say enough good things about them. They came with a multitude of supplies to ensure all my things were taken care of and the speed at which they moved was unmatched. I have a really large television and they managed to get it off the wall with ease. Lastly they have the best insurance and they sent me the COI that my building requested (luxury building)..I will be recommending them to all of my friends and family. In all honesty this was the best moving experience I ever had. I wouldn't have used any other company. If you don't contact them at least for an estimate you would be doing a dis-service to yourself.

    Tri-State Area Moving & Storage

    Tri-State Area Moving & Storage

    1.5
    (110 reviews)

    Great booking and communication experience - I have called to book a move with Tri-State and…read moreeveryone has been ever so helpful, understanding and put my mind at ease with the upcoming move. All The ladies I spoke with Elaine, Yolanda, Mia and the gentleman have been so reassuring and explained everything. The movers are coming this weekend.

    Everything was a disaster from day one. I was moving from a whole home to a condo. Too much stuff…read more Even after junking so much of it. The men work hard. But my furniture was regarded as junk. Mattresses are all black and ripped underneath. And they were in perfect condition before the move. My total bill was 10k! I was totally disgusted in myself for all I packed. Everything was piled into one room in the condo! Not where I had written them. Right smack in the middle of the living and dining room. The manager kept calling wanting to know where and what these men were doing. My wi if was not set up yet to do her, manager bill on Zelle. That was an easy fix because I had it turned on by company but just had not gotten to set it up. So she was waiting to see payment on her end. I had things in their truck furniture that was too large to fit through door way. and was charged $99.00 a day! So $990.00 because they could not fit them in, the pieces were too big. So some were left in the truck for 10 days until I could clear the wall off from boxes that they were going to go right in that very spot. It cost me a chunk of money for using their truck as storage. It was such a mercy-less company! Greedy and cruel! And those big trucks just sit there on the lots dozens of them! Charged big money if you used their boxes. I was totally at their mercy and no way out! I still had things in their truck! It was the most stressful and expensive move, and I was only 5 towns away! I totally wised up the last pick up at my storage unit. Took my 2 pieces of furniture and 2 boxes and I grabbed my sewing machine. I left other things behind. If I get a chance I will empty the room out. That is only $100 a MONTH! But Tristate charging me $99.00 a day was ridiculous for 3 pieces of furniture in there! I wasn't holding a truck up, they have a whole fleet of them! The trucks are filthy inside. The whole thing was very very stressful! The manager also wanted a review. Well here it is. She didn't want them to leave without a review! Save your money people. Make sure you pack your own. I had to hurry on my end and only had one person helping me pack 2 times a week. It had to be a quick move. My seller wanted out of her condo. Then her attorney decided she needed a vacation so it upped my date even more. If there was anything that happened it happened and kept snow balling! No family help, they offered but didn't really want to do it. Never said we will be here such a such a day. Just offered and that was it. The whole thing was awful!

    Safeguard Self Storage - selfstorage - Updated June 2026

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