I just signed up over the weekend. Paige gave me the grand tour and took me through from start to…read morefinish. She explained everything crystal clear to me with great professionalism and a super attitude.(and smile!) The grounds looked well kept and clean and secure. Rich T

I have been a customer at public storage about 1 yr. I was not told if I decide to sell contents…read moreit goes against my credit. I checked the orange booklet it never mentioned a thing about selling items and my credit . Wanting to pay today even though when I set up acct I explained I cannot take out funds until 24th. Now im told its only 1st. Or 3rd. Or I will be charged late fee. In the middle of my conversation with DANIELLE HUNG UP . I called back NO ANSWER she never answers. I placed a call to Corp. In glenDale cal. Im in fl.my storage unit in n.y DANIELLE should be relocated to area where people are rude and nasty . Because of DANIELLE my credit score will drop what happened to a one time COURTESY . This RUDE person should NOT be working with the PUBLIC Ever! OMG FORCED TO PUT A STAR

Excellent management. The place is clean and secure. The hours are convenient. I would recommend…read morethis location.

I needed another urgent storage unit and went here due to the hours of access and other reasons…read more The store manager James Mallon...honestly, one of the most attentive sharp staff for customer service and help I have ever met. He actually cares and it is great to see that (esp these days) and the work ethic he applies at helping me and the customers of this facility. Because of him alone and one other employee there I would recommend this facility. I have a dif storage unit elsewhere for years now and the people that work there just don't care and are aloof. Thank you James Mallon, you've been a delight every time I have needed help or asked a question! Cheers!

Overall, an excellent experience. They sent us a great team. They made the move so much less…read morestressful than we were anticipating. The price was higher than some others but well worth it for the service. I will definitely use them again in the future and recommend them to my friends and neighbors.

We used Liberty Moving and Storage as part of our move with United Van Lines from NJ to AR. The…read moreproblem began when we were given the arrival date for our belongings. We were told that not everything fit onto the truck and that the overflow would be delivered at a later date. We were not given the option to delay the arrival of the majority of our things until everything could fit on the truck. We also were not given an ETA for the remainder of our things (including clothing, furniture, children's toys, bikes, school supplies, etc). I tried calling Liberty Moving and Storage at least 3-4 times a week for about 3.5 weeks before anyone could give me any type of information about when our things would arrive. There was not one single instance that anyone called me back when they said that they would. Every communication was initiated by me. I was told that there was no obligation from the moving company to compensate or reimburse for overflow delays. This is not how the contract is written or reads, but again, no one will return my phone calls. When our overflow items finally did arrive, 26 days after our initial delivery, numerous things were broken. This wasn't just fragile items. The boxes were crushed and torn. A metal chair leg was bent in half and expensive carpentry tools were broken. These were not items that could have been broken easily, but rather things that were clearly dropped, shoved, and mistreated. This move was nearly $11,000, plus the added fees of needing to purchase items that were delayed in delivery, plus the hours of time that I spent trying to understand when my items would be delivered, plus the costs of replacing what they broke. AVOID!

Excellent service from the staff. Clean building. Very good security system. The entire building is…read moresafe and locked, it's climate controlled. Not the worst price. I recommend using them.

I have had storage here since they opened. The units are all ne, heated in winter and easy access…read moreto the Expresswayz!! Kathy who is the main person i work with has been great, any issues i have had she took care of right away which is all i can ask for!!

Best customer service and all-around experience! We were flooded by Superstorm Sandy in October…read more2012 and needed on-site container. Called around many places and ones that did have them were charging an arm and a leg for them. But BOSS delivered a huge, clean storage unit to our driveway in NJ for almost HALF the cost of the others. Their customer service has been outstanding all these months. Glad they're finally taking the unit away (June '12), but I will miss working with them!

We trusted Hall Lane Movers for the biggest change in life... moving out of a home of 55 years. I…read morelive in Chicago, IL and was not able to be there for the move but my 85 yr old mother was so HAPPY with the movers. Richie Schultz of Hall Lane Movers is Awesome! Knowledgeable and answered every call to made sure everything went smooth for both our long-distance move and local Brooklyn moves. His crews are experienced professional packers and were so friendly and kind to my elderly mother. You can trust this company! I did and they delivered on every level. I highly recommend hiring Hall Lane Movers and Storage because from the first call to 631-734-0212 you get full service affordable moving, easy to book and EXCELLENT customer service. Hall Lane Movers are great because they have over 75 years' experience, (that's what caught my attention) they know how hassle-free moving! Thank you again to the whole team!

I recently moved and wanted to set up a moving company with very little information on when I was…read moremoving, and how much stuff I would be taking. Hall Lane was able to help me get my self together and ask me questions to try to determine my needs. I spoke with them only by phone and they were able to email me all of the documents to electronically sign which was so quick and easy! The day of the move the movers arrive about 15 minutes before they were supposed to start so they could assess the space and what was going to be moved. I'm a morning person so I appreciated the early start! Everything moved was wrapped and packaged with care including a 75" TV and an old antique hutch. They were done moving and securing the furniture on the truck in about an hour and 30 minutes. They arrived to the new house in a timely fashion and were done unloading everything in about an hour and 15 min. They even separated the labled boxes and dropped them in the corresponding room. Everything arrived in one piece with no damages and the guys were respectful of the property on both ends of the move. They were fast, friendly and got the job done under the time that was expected! If you're moving, call Hall Lane, your friends and family will thank you for not making them help you!

Staff member at this location is rude and has harassed myself and my family on multiple occasions…read more My first interaction with this employee could easily have been chalked up to being my fault. I was at the keypad and having trouble remembering the unit number because we had recently changed units. The guy comes out and instead of offering assistance he begins to berate me about not holding up traffic. Granted, I was there for probably 5 minutes, but there's a way to talk to people. I try to explain why I'm there; he isn't interested and keeps repeating the same thing, you can't hold up traffic. Fair enough, you could have been more polite, but OK my fault, right? My next interaction with this person, I came with my car and my mother behind me in her car as we are moving a lot of stuff. Mind you, my mother is 75 years old. I open the gate and enter; my mother quickly tucks in behind me to follow so that she doesn't get stuck outside the gate. We park and within seconds, the same guy comes charging out of the office and starts berating my mother now about speeding. I went over to the car and cut him off, telling him to talk to me. He's again rude and has no idea how to talk to customers. You can tell anyone anything in a polite way, but this guy clearly hasn't learned that lesson in life. At this point now I'm seeing the pattern with this person and tell him in not nice terms that he's said his piece, leave us alone, I'm not interested in your attitude. Keep in mind, countless people follow each other in. As I sit here writing this review, two different groups did the same thing, one of them had THREE cars. So why isn't he charging out of the office to confront them? Interesting. Third time. I'm alone, I pull in the parking lot and this time park in a space instead of taking up room in front of the keypad like he asked. We've again changed units, and I need to pull up the app because I don't remember the unit number. He again comes out of his office, this time I have no idea what for, I'm not speeding, I'm parked and out of the way. I open the window and before he starts talking, I tell him...no I don't need any help, please leave me alone. Mind you, this is a SELF SERVICE STORAGE FACILITY, if I need your help I can clearly see you through the window, sitting behind your desk in the office, I know where to find you. At this point, it's clear, this guy gets off on bothering and harassing people. Fourth time, yeah there's a fourth time, was today, and its way past time to file a complaint. I again pull in and park. This time I'm on the phone talking with someone in the car so I'm not ready to go inside. What happens? Of course, he comes over to the car. Now, I know my limits, I just keep my head down and keep talking to avoid confrontation. Of course, he can't take the hint and knocks on the window. So, I look at him and shake my head and wave him off. I don't open the window on purpose, so that no words are exchanged. This finally works and he goes inside. At this point I'm like let me do my business and get out of here before anything else happens. So, I pull in and put the person on speaker phone so I can go and get my camping gear. What happens? This ...wonderful person decides he's now going to go inside and confront me at the storage locker asking me if I need any help and starts arguing with me. I tell the guy you already know I'm not interested in talking to you so why are you here? He tells me I'm doing my job, and I want you to know I'm watching you, signaling with his fingers. I let him know, I'm not interested in your help so go back to your office. I then ask him his name, which he of course ignores repeatedly and goes back to his office. What business does he have coming to confront me like that when I clearly indicated at the car that I was not interested in talking? This was clearly an escalation on his part and way out of bounds. Through every one of these interactions, never once have I stepped inside the office or approached this person. He is always the initiator, always rude and abrupt and never with any desire to be helpful; to the contrary! Want to know the best part? Today, we are contacted by the facility, not to apologize, but to tell me that I am now banned from the location. Despite them having camera footage to review where they can see that on each occasion, it is their employee initiating the interaction for no reason other than to be belligerent. Long story short, I've been storing stuff here for easily three years on and off because it's close and convenient. The older gentleman that runs the place seems to be a decent, honest guy, but the younger employee with the beard who drives the Chrysler 300c, he's going to try someone on the wrong day. For this fact alone, you should avoid doing business here. I'll be out at the end of August and find somewhere else to do business where they understand how to speak to customers. Googling corporate now...

TERRIBLE We booked…read morea storage unit with Extra Space Storage as we needed somewhere to keep our bags for a month as we go travelling. I specifically asked the salesperson over the phone can we access this unit at 8pm as we need to drop our bags and head to the airport. He said absolutely, of course you can, our facilities are open all night. We took a $100 uber from the city to the building and upon arrival discovered that there was no access to the building. We tried to access it for half an hour, whilst ringing customer service trying to see if we could access our storage unit, we were told, the salesperson should not have told you that you could access your unit at 8pm as we are closed. We now have to find somewhere to drop off 6 massive bags before our flight which is in 2 and a half hours or else we are going to miss it. As of now, we are going to have to miss our flight and spend another couple of hundred dollars between us to try reorganise it for tomorrow until we find somewhere to keep our bags which we will have to spend more money on as well. We are also losing a day of travel and a night in our hotel. Ultimately costing us over $1,000 and ruining our travels. Do NOT rent a storage unit with this company.

Whatever you do do NOT rent storage space from this place, I'm hoping I save someone else the…read moretrauma! Facts- they do not inform you but they rent month to month, not for a year, like all other storage places, they raise your rent every 5 months by 50%! When you call to question you literally get told - wait let me read you my smeale I'm given to read!! They claim real estate and economy caused the raise, yet they currently are offering the exact same space for 120.00 cheaper then what they are asking!! Sept 2021- 172.50 January 2022- 252.50 Yet advertised for - 140.00 How are businesses allowed to just do that??? Obviously I am taking my stuff out of there now! They literally only offered my 20.00 off the 80.00 raise in fees they added EACH month!! This is insane!!

I cannot tell you how happy I was with the service I received from Peter & Sal. I had many…read morequestions and concerns that they were more than happy to help me with. Then, when I did get a bunch of my stuff moved in, I realized I would need more room right away. They had no problem finding me the new perfect spot for my storage. The place is immaculate and easy to get to your storage from with building access in several helpful areas. No far walking. Climate controlled and excellent lighting makes for a pleasurable experience all the way around. I recommend them to anyone looking for a quality company that cares about their customers the way they do at Extra Space Storage.