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Hicksville, NY

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Extra Space Storage

4.8 (4 reviews)
Open • Open 24 hours
Updated a few days ago

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2 years ago

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3 years ago

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1 Star - Absolutely Horrible Experience…read more I would strongly advise anyone considering this moving company to look elsewhere. My experience was extremely frustrating, unprofessional, and costly. I paid my deposit in advance and scheduled my move for a specific date and time. To help with the move, I personally took the day off from work, and several family members and friends also rearranged their schedules and took time off to be present. We were told the moving truck would arrive at 2:00 PM. When the truck failed to arrive, I called the company at 2:30 PM to find out what was going on. I was told someone would call me back. Approximately 12 minutes later, I received a call informing me that the truck would not arrive until between 4:30 PM and 5:00 PM. This delay made the move impossible. The contract clearly stated the agreed-upon schedule, and Mario, who had been coordinating with my building, was fully aware that the freight elevator could not be used after 5:00 PM. This information was confirmed with building management well in advance. Despite knowing this critical detail, the company failed to provide the services I paid for. As a result, my family, friends, and I were left without a moving truck on moving day after taking time off from work and making arrangements to help with the move. To make matters worse, after informing me of the delay, both Brenda Barnett in customer service and Mario stopped responding to my calls and messages. The lack of communication and accountability was shocking. This situation caused significant stress, financial loss, and disruption. Three days later, I was still trying to get my deposit returned and had to contact the company again to request the release of my funds. This has been one of the worst customer service experiences I have ever encountered. The failure to show up as scheduled, poor communication, disregard for contractual obligations, and complete lack of professionalism have left me no choice but to place this matter in legal hands. Stay away from this company. They are unreliable, unprofessional, and do not stand behind their commitments. I would never recommend them to anyone.

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From the very first phone call, I knew this company was different. François was professional,…read morearticulate, and completely upfront about pricing--and even worked with me on the cost. I made several calls and even had another company try to undercut their price, but I'm truly glad I chose The Moving Genie. For just a few dollars more, placing value over price, the peace of mind was absolutely worth it. I hired them to move my belongings from one storage unit to another, and they exceeded my expectations in every way. I had tremendous anxiety about the move, but they immediately put me at ease. They arrived on time and I was impressed with the size of the truck they showed up with--so much so that others in the storage facility seemed impressed as well. They were able to complete the move in under three hours. The team was clean, polite, considerate, and professional. They handled my items with care, paid close attention to detail, and had all the appropriate equipment to facilitate the move. Zero stress. Zero issues. Just an excellent move from start to finish. I'm extremely satisfied with my experience and would confidently recommend The Moving Genie to others without hesitation. They're officially locked in my phone for any future moves.

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So I needed help in the worst way. Garage was a mess and I luckily had a friend in my complex who…read moreknew someone close to them that could help me out. I decided to grab the phone number and make the call. Nevertheless it was the right decision as I was able to get Annmarie on the phone immediately. After discussing a few price options and her availability (which was flexible) I was able to schedule an appointment to have her come over and spend a few hours squaring away my messiness. I could NOT be more pleased with the way things went. She found space on the walls where I wasn't even looking. Room on my shelves where there didn't seem to be any left. It's unreal how much space you can save by simply being creative in the most amazing of ways. This woman is a god send and I could not be happier about the outcome. I totally forgot to take before and after pictures. But there will be many more jobs at my home that this woman will be doing. What a great business!!!

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Extra Space Storage - selfstorage - Updated November 2026

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