Reaja very patient and answered all my questions thoroughly. She's a great asset for the company…read more It would be nice to have her at the hicksville location full time.

For four years, I'd rented a space at the Public Storage on Hempstead Turnpike in Bethpage. The one…read morewith the lighthouse out front. I was happy with that place, and was sorry to leave when the rent reached a point where it no longer made sense to keep paying so much for a unit I could find somewhere else for less. That was a couple of years ago, and I'm once again looking for a storage space. The best deal I'd found online was at this other location, right by the train tracks in Hicksville. So I made a reservation online, chose my move in date, received confirmation by text, email, and voicemail. Everything was good to go, until I showed up with my tape measure in hand to check out the space. When I walked in, I waved hello to the guy behind the counter and said I was interested in renting a storage unit. He was not exactly friendly. "Do you have a reservation?" Without looking up from his computer. "Yes." "At this location?" Still not even looking at me. "Yes, but before we do that, can I ask a question?" No response, so I continued. "What's the easiest way to turn left into this parking lot? See, where that white car is now, coming from that direction?" (Old Country Road is busy, and there is a turning lane after the entrance, which puts you onto a narrow kind of alley, running between the building and the elevated LIRR tracks. While waiting to turn, you are facing cars in the oncoming turning lane. Then you go to the back of the lot, make a u-turn and come back, make a right and then another into the lot. It didn't seem ideal for making multiple trips with a van, and I wondered if this employee might have a helpful suggestion.) Wrong. "How long have you had a license?" Seriously, that was his response. Not said in a joking or playful way, but with contempt. When a customer asks a question, it is an opportunity to engage in conversation and make the sale, or just establish a friendly rapport. This guy didn't seem interested in any of those things. In fact, he seemed annoyed that I was standing there. So I smiled and said, "Thank you," and turned to leave. I figured I'd come back another day when there was a different employee working who might be more pleasant. Then I turned back. "What is your name?" "You don't have a reservation." Spoken as an accusation. "Yes, I do." I did, and would gladly have given him my reservation number, or my name, or my phone number, or whatever information he needed to help him find it, except he never asked. "You don't have a reservation. There is nothing on the board." I'm not sure what that meant, but it implied that I was lying. What was puzzling was that, even if a customer didn't have a reservation, shouldn't his response have been, "No problem, I'll be happy to help?" Isn't his job to provide customer service, with the goal of renting out a space? Also, there is a difference between, "You don't have a reservation," and "I'm sorry, I can't seem to find your reservation." One of those sentences blames the customer, the other admits the possibility that the mistake could be his. Again, I smiled and said, "Thank you," and left. It felt like his antipathy was personal. Acute. Focused specially on me, for whatever reason. At first. Then I heard from the two guys at a nearby storage company that they routinely hear complaints about him from customers who came from that place, to theirs. As I did. So perhaps it is just his manner, and he treats everyone with the same rudeness. To paraphrase Freud, sometimes a cigar is just a dick. About an hour later, the same salesman who left a voice message confirming my reservation called again to follow up on... my reservation. Which I clearly did have, or he would not have called. Twice. "Glad you called. Let me tell you what happened when I went there in person." After hearing a condensed version of the above, he said, "Well, he said that you were rude to him!" "Of course he did. Because I asked his name, so he knew I was going to complain and figured he'd get there first." By the way, Public Storage telephone salesman, "Our guy said you were the one who was rude," is not exactly sterling customer service, either. The proper response should have been, "We apologize for any rudeness you may have encountered from one of our employees." The point which ended the phone call was this: I'd made the reservation, scheduled the move in date, and was prepared to book the storage space. It was practically a done deal. Until that rude guy cost them the sale, and lost them a customer.

Payton at this Public Storage location on S Oyster Bay Rd is THE MAN, the savior, the calm in the…read morestorm as we sold our home, closed in 10 days and had to clear out 8000 sq feet of living space. He welcomed us warmly, had this very cool and reassuring way about him possessing a quiet confidence and great listening skills as he assessed our needs and was spot on in recommending and efficiently calculating the perfectly sized spaces to accommodate everything. He was very thorough and got us better rates than storage facilities in Glen Head and Syosset. What we received- 15 hour daily access to a clean, easy to enter, convenient, well lighted and well organized, safe facility with carts always available and ample parking spots. An app that is great and updated so we can open gates and doors using our cell phone as well as making payments in seconds. Above all, peace of mind! Thank you awesome Payton and Public Storage for taking care of us and picking up the phone when we do need to speak with someone at the facility and are 8100 miles away. You have made our family's life so much easier and stress free and the move and storage process a breeze and actually fun. I highly recommend this Public Storage venue about a mile south of Old Country Road and just north of Sexy Crab.

Poor communication when someone accidentally loses a key and they give you a lock and it's not the…read moreright block for their service and they terminate your contract. They never gave me the contract that was read to me and I'm the co-owner of that unit. The district manager is an idiotic moron. I do not recommend this place. he should be fired and everyone else too.

I had a unit for a while. They kept raising my rate. When I inquired about it . I didn't get…read moreanywhere. I went down to a smaller one and they raised that one to what I was paying for the big one. I will be moving out and going to another company.

Our family has been in 2 different units for a few years now and the desk and employees are…read morewonderful. Have helped us out when we have lost keys or forgotten entrance codes. Appreciate their courtesy and find this facility very efficient. Recommend to all.

Paul helped me today and he was awesome he helped us access a storage unit and the customer service…read morewas amazing they didn't try to over charge us, they communicated very well the quality of the storage unit was awesome and the value is awesome for the price I paid I will definitely come here again

The staff was very friendly and helpful on the phone and in person, in addition to patient. The…read morewoman who helped me view my unit and showed me how to install my lock knew I was a bit frazzled with my move and she was wonderful. Great high-tech facility, very secure. Very close to the LIRR (I don't have a car). I'd recommend any day to anyone :)

Ok, as unfortunate as this is, we had to move again 10/1. I have to say, once again, the…read morefriendliest guy ever. Certainly hope I don't have to move again soon but would definitely come back if I had to. This is him below... he deserves the recognition! (This is so creepy...but I don't have his name and just googled the Bethpage location)

They charged my cc like almost $1'900 for an 80 mile trip then after 20 min drop it down to a…read morerespectable 104 now 10 days later took out another 138 Really whats going on

I had more luck with the other manager, who was able to help a little bit. So instead of a 65%…read moreincrease I had to settle for a 37% increase which is still pretty high but definitely better.

The Manager Ennio Santos will auction off your property if your a day late or a dollar short on…read moreyour storage fee. I had my stuff there when it was Men that Move before StoreQuest bought it and the fee increased from $89 to $158. DO NOT STORE HERE!!!!!!!!!!!

Team was very proamd attentive,…read more Location clean, welcoming and not to far from home. Process was fast.

We love how you can access this storage unit through the app. The garage, the unit, everything is…read moreelectronic. The hours are great and the people are super friendly. Matt is always so nice to work with!

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!