We have been a customer at this location for over 30 years. In the last year and a half they have…read moreincreased our monthly rent by over 35%. Not sure what is going on but this place is not in great shape and not well managed.

Excellent service on both offices sites in Redwood City California people are very Cainread more

Great storage facility. Yul and Kevin are friendly, very helpful, and knowledgeable about how to…read moreefficiently pack your stuff into storage. 100% recommend. Facility is secure and gated.

I have had a unit with ABC for years and have been really happy with them. The guys there are super…read morehelpful and friendly. They're always checking in and offering help. I have recommended family and friends to this unit and those who have gone with it have been very happy.

Menlo-Atherton Storage has been my go to storage through the years. Not only is the facility very…read moreclean ALL the time, but I feel safe because weird people aren't wandering around like at other facilities. The staff Vanessa, Juan and Kassandra are all professional but also feel like friends that I enjoy seeing from time to time. I trust them with my stuff and truly recommend them to anyone that needs storage.

I have been a customer for more than 15 years. They are professional, they know who you are if you…read moreneed to contact them, they are easy to work with. The facility is well-lit, secure, clean and well maintained. My storage items are in great shape. The pricing is fair and as they say, the price increases are modest and some year there are no price increases. I enthusiastically recommend this company.

This independent storage facility seems to care about customer service which is what I was looking…read morefor. The site manager tells me that he's been there for 6 years and he's only had two rate increases. Also the building is of sound construction and completely drywalled. This you won't find at most other chains. Kudo's to JJ's. I'm glad to be here.

I stored all of my furniture and belongings at JJ's Storage while in between apartments. I did a…read morethorough comparison of all the storage places in the Redwood City and surrounding areas, and JJ's was by far the best! Super reasonable rates, and all the units are ground floor with drive up access (vs most units where you have to go in a building, up an elevator, around a corner or 2, and down a hallway just to reach your unit). The large doors and roomy drive up access made moving my things in and out SO easy. The hours of access are also super flexible and the place feels clean and safe. This has been such a great experience, especially compared to my experience using a different storage space in the area a few years ago. I'm so glad I found JJ's and will absolutely recommend them to everyone I know!

Storing for the summer for my daughter who is a student there. Excellent customer service. Will…read moredefinitely consider using again. Good prices as well.

Old review that was never posted *sorry* but let's see We've…read morehad our storage 2014 to 2022, they have great customer service. Patty the receptionist was absolutely great, she was always there to be helpful to the customers and we always appreciated it. Responsiveness was a big value of theirs where they were always available. We moved from our storage only because it because farther for us to access it, otherwise we would have stayed with them longer.

There is no elevator for upstairs lockers, and the stairs are steep. Their prices are much higher…read morethan they were before this corporation took over Starlite Storage, and the prices keep increasing. My storage lockers were broken into three times, and their remedy was to increase the price of the monthly rental to include insurance, not giving you the option to choose insurance, and not compensating you for the loss of your possessions. Insult on injury. There is no staff onsite and there is no bathroom as there used to be when it was owned by Starlite Storage. The staff works remotely from Pacifica, in this area. It is also very difficult for me to place the replacement padlocks they gave me into the doors of the lockers.

If I could give this place zero stars I would. The people that previously owned the place were…read moreincredible. I was with them for over 10 years and never once a problem. These people come in and not even a month goes by and they automatically tack on 10 for renters insurance. Then not 2 months goes by and I see that my credit card was charged almost 40 dollars more a month. You need to understand my unit is SUPER small. Like the size of a big Porto potty just to give you an idea of the size since i don't have measurements. When I first moved into the unit over 10 years ago, it was $70 and they never even raised my rent until like five years later. When they did, it was always like 5 dollars. When they finally left my rent was $85. So overall my rent went up $15 in over 10 years. These people come in and within two months my rent was almost 40 dollars higher. They did this in less than 2 months. The worst part folks? They didn't even have the audacity to notify me. They have my email address, my phone number, and my address and instead of just telling me like a decent human being would they just charged my card. When confronted about this. They said they sent an email but it didn't go through. So I asked them, You knowingly sent an email to the wrong address and you saw that it didn't go through and you still thought this was the best way to conduct business after this client has been with this facility for over 10 years? Unbelievable. I will not do business with people that treat their customers this way. I told them I will be taking my stuff out immediately and they told me I can sign the documents the following day at the facility which would've been a Tuesday. Nobody was there on Monday. They told me I have to give them 15 days notice before I evacuate. So now I have to sign these documents tomorrow or the fifteen days notice bleeds into September forcing me to pay more. The lady I spoke with, Victoria, tells me that someone will definitely be there on Tuesday to help me with the paperwork. After finding a sitter for my two-year-old and going down to the facility, nobody is there. These people are beyond inconsiderate. When taking my stuff out of the unit, I notice there is water all over my antique dresser and all over the floor. It's amazing how my stuff was in this unit for over 10 years and I never had a problem. These people come in for less than two months and all this..... Yelp, you need to make it so that businesses can get either zero stars and maybe even a few negatives. This place would get a negative star for sure. People, BEWARE !!! Do not do business with these people. I must mention that this is the facility in Pacifica. These are the type of people that will raise your rent to the highest possibility at EVERY opportunity they can. Be aware.

The manager couple are amazingly friendly and very practical! Alisha took care of my son's plants…read morefor him for three months and brought all of them back to life...they were thriving when we picked them up! The units are clean and the prices are unbeatable! They provide heavy discounts for students...be ready to show your student ID. They're open 24/7/365 with convenient office hours, but you can of course access your storage unit any time.

Independence Storage is a local business I would highly recommend if you are in need of a storage…read morefacility. I have been renting here for a few years and continually experience excellent customer service from the managers Alisha and Greg. They are both helpful, courteous and always friendly. For me, as a single woman, being on the property at my storage unit alone, I have always felt safe. They keep the property clean and well maintained. Even the public restroom is always exceptionally clean.

Seaport Storage is a fantastic facility. The place is VERY clean. 24-hour security with video…read morecameras covering every inch and floor. I found Seaport on Yelp and I'm glad I did. I didn't have any problems with billing because I payed my bill in-person every month. I've had a great experience working with the staff. When I moved in they allowed me to use the moving truck and provided carts to help get the items off the truck and up to the unit. The elevator was clean, nice, and most importantly fast. Justin, the manager was phenomenal in helping me with all the specifics of moving in. He is truly a caring professional that is really patient & understanding to any changes that may arise when moving an apartment into a storage unit. Thank you, Justin for assisting with all the variables. I highly recommend Seaport Storage Center!

I am very disappointed with a unit in Redwood City. The monthly rent went up from $418 to $779!! It…read moreis very frustrating that our rate is going up almost double! We asked about the rate increase during sign up and they told us it would go up but about $20 or so. They said it has never been up more than $70. We left our things there trusting that they would raise the fee in a reasonable way. Raising the fee for almost $400 seems very dishonest. I will definitely never use your services again. If they are going to raise fees in such a way, at least they should be honest and outfront.